Internship Report: Construction Management
Internship Report: Construction Management
CITY DEVELOPMENT
ID No.: TCR/1556/01
Date: 28/06/11
Declaration of the student and the approval of the mentor
and the supervisor
Signature _____________
Date: 28/06/2011
Signature______________
Date: 28/06/2011
Signature____________
Date: 28/06/2011
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Acknowledgements
An executive summary
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An internship program is the main part of the teaching-learning process
which helps the students gain knowledge from the practical world. For this reason
I have spent the last four months working on my internship program and this
report is the reflection of it.
The report has four sections all divided into more sub-sections to clarify
them as much as possible. The four sections of this report are:
Table of content
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Item Page No.
1. Company profile…………………………………………………………………………………… 6
1.1. The company’s brief history………………………………………………………….. 6
1.2. The company’s main products or services……………………………………… 8
1.3. The main customers or end users of the
Company’s products or services……………………………………………………... 11
1.4. The company’s overall organization & work flow……………………………. 12
2. My overall internship experience…………………………………………………………… 14
2.1. How I get into the company…………………………………………………………… 14
2.2. In which section of the company I have been working in……………….. 15
2.3. The work flow in the section…………………………………………………………... 16
2.4. The work piece or work tasks I have been executing………………………. 21
2.5. What procedures I have been using while performing
my work tasks…………………………………………………………………………………. 22
2.6. How good I have been in performing my work tasks………………………. 23
2.7. What challenges I have been facing while performing
my work tasks…………………………………………………………………………………. 23
2.8. What measures I have taken in order to overcome
these challenges……………………………………………………………………………… 25
3. Overall benefits I gained from the internship………………………………………… 29
3.1. In terms of improving my practical skills…………………………………………. 29
3.2. In terms of upgrading my theoretical knowledge …………………………… 30
3.3. In terms of improving my interpersonal communication skills………… 30
3.4. In terms of improving my team playing skills………………………………….. 30
3.5. In terms of improving my leadership skills……………………………………… 31
3.6. In terms of understanding about work ethics related issues…………… 32
3.7. In terms of entrepreneurship skills…………………………………………………. 33
4. Conclusion and recommendation…………………………………………………………. 34
4.1. Conclusion……………………………………………………………………………………… 34
4.2. Recommendations for the company………………………………………………. 35
1. Company profile
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1.1The company’s brief history
Even though I had signed an agreement paper for the internship with the
South Nations Nationalities and People’s Regional State Design and Construction
Supervision Authority, I was directed to Emnete Endeshaw General Contractor
because it was found to be the perfect place for me to work on my internship
program. So, in this section of my report I will be discussing about the brief
history of Emnete Endeshaw General Contractor.
Therefore, I have outlined the following points which I hope will clearly
state the history of Emnete Endeshaw General Contractor.
O Established in the 1980’s Ethiopian calendar by the owner and the general
manager Ato Emnete Endeshaw.
O Since establishment, the company has been engaged in different types of
investment works such as
Hotel business
Construction
Office and household furniture production
Cements products factory
Metal workshop
O Regarding the construction sector (my main area of concern), the company
has grown into a level-I general contractor through the years.
O The company has a market plan of participating in bids for levels I, II and III
even though the company is registered as a level-I general contractor.
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O The company has two main branches in Ethiopia:
Awassa branch
O Both branches are involved in and responsible for different types of the
company’s project work tasks.
O By the time the company was licensed as a level-I general contractor, it had
a capital of 40 million ETB.
O At this time, however, the company is undertaking different projects in
different areas of the country with an estimated working capital of 750
million ETB.
O Since the day of establishment the company has been growing into
different dimensions in a vast way. To accomplish this, the company has
purchased different types of construction locomotives and other heavy
duty cars. Some these are:
Grader
Dozer
Loader, etc.
O The company has also its own garage to make sure that the cars it owns
perform the task they are intended to in their full efficiency by maintaining
them properly.
1.2The company’s main products or services
As I have tried to state in the previous section, section 1.1, the company,
Emnete Endeshaw General Contractor, has been engaged in different types of
investment areas which will be listed and discussed in brief in this section.
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a) Hotel business service
Arbaminch and
Shashemene
1. AAU project
A project of building a staff apartment
Being carried out with a capital of 30 million ETB.
2. Haromaya University project
A project of building a staff apartment
Being carried out with a capital of 150 million ETB.
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4. Nyala Motors project
An office and workshop building project for Nyala Motors Sc.
Being carried out with a capital of 20 million ETB.
8. Hotel projects
1) SEM Plc project
Hotel project of SEM Plc
Being carried out with a capital of 85 million ETB.
2) Hotel project in Wollo Sefer area
Being carried out with a capital of 120 million ETB.
3) Hotel project in paisa area
Being carried out with a capital of 150 million ETB.
c) Office and household furniture service
Has been one of the main investment areas since the establishment
of the company and is still working in its full capacity to serve its
customers with the best quality furniture.
Due to its high quality furniture products, the company is getting
orders (for production) from almost all around the country and the
company is doing its best to satisfy their needs.
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d) Cement product service
In this part of the company, the services provided are the production
of:
Doors
Windows
Any type of metal work related to construction, etc
f) Garage service
This is the service of the company where different cars are serviced
whenever needed.
Used entirely for the use of the company itself.
To avoid this problem, I have categorized them into three distinct groups
which are listed below.
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a) The citizens of the country
b) Governmental offices
c) The private sector
Now, let us see why each of them is stated as the end users of the company’s
service or product.
b) Governmental offices
General Manager
Deputy General
Manager
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Haromaya AAU staff Cement Product Office & Metal &
University Apartment Factory Household Garage
staff Apt. Furniture Workshop
After looking for a company in Addis Ababa for two weeks, I came to a
decision that I should look for one in my hometown Awassa. There were two
reasons for this decision. These are:
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1. The internship only lasts for four months maximum, which is a small time
taking into consideration the fact that buildings in Ethiopia do not progress
as planned. So, going back to Awassa would even give me two months of
the summer time to experience more new things concerned with the
project. This was the major reason which led to my decision.
2. There is no place like home.
After this decision I went back to Awassa and looked for companies
suitable for my field of study and at last I chose the South Nations Nationalities
and People’s Regional State Design and Construction Supervision Authority. After
this I went to the office of the company, talked with the manager and got
accepted by the office. Then I was told to come soon to see which site I was going
to be working during my internship period. After choosing among different sites,
they suggested that I should be assigned to the Omo Micro-Finance project which
is run by Emnete Endeshaw General Contractor. Then, I took the contract
agreement paper and a letter of request which asks for the cooperation of the
Emnete Endeshaw General Contractor to accept me as intern student; which was
enough for me to be accepted by the project manager.
I’ve started my internship on the 14/03/11 because we, the students, were not
provided with the pocket money on time.
1. The contractor
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2. The client
3. The consultant
O Project Manager
O Site Engineer
O Office Engineer
O Project administrator
O General Foreman
O Store keeper
O Data collector
O Gang leaders
O Daily laborers
O Skilled manpower
O Guards
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2.3 The work flow in the section
For a certain particular work to be effectively executed a certain
organized way of work flow has to be planned, the parties involved in it must
perform their tasks correctly and answer to respective superiors as stated on the
specific work flow diagram related to the task.
a. Project Manager
b. Site and Office Engineer( had to discuss them together because they are
executed by one person on the site)
c. General Foreman
d. Gang leaders
e. Skilled manpower
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f. Daily laborers
g. Store keeper
h. Data collector
i. Guards
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j. Project administrator
With the above points in mind, let me move to the main point of my
discussion. The work flow at the site, the Omo Micro-Finance site, starts with the
project manager making the major and then comes the site and office engineer
who in turn is followed by the general foreman on one side and the project
administrator on the other side. The foreman is followed by the data collector,
gang leader, skilled manpower and daily laborers; while the project administrator
is followed by the store keeper and the guards. This whole work flow is clearly
shown in the work flow chart below.
Project Manager
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Skilled
Daily laborers
manpower
O Preparing weekly and monthly reports based on the data I collected from
each day work progress and also from the data which is provided to me
by the data collector in case I was not on the site because of office works
in the office.
O Collecting data which helps me to make the weekly and monthly reports
and to know what is exactly happening on the site.
O Preparing takeoff sheet for formwork, concrete work superstructure
(mainly the column) and the substructure, and also takeoff sheet for other
activities done for the substructure works like backfill, trench excavation,
etc.
O Controlling and carefully checking whether the reinforcement bars are
prepared according to the bar schedule or not. If it is okay, then it is used
for the construction; but if not, then I report this to the site engineer for
correction to take place.
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O Checking that the reinforcement bars are reinforced in the correct way for
before concrete works.
O Making sure, by measuring, that the formworks for concrete works are
constructed with the correct dimension position.
O Whenever delivery of materials is delayed, participating in the
rescheduling process of the work tasks to be executed by sharing some
ideas.
O Motivate the daily laborers by the famous method of ‘leading by example’
so that the work task is executed according to the plan, etc.
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While those procedures I have gained and adopted from the site are:
O I had problem with understanding the language (words) that was spoken on
the site for the first few periods of my internship time.
O There is no electricity on the site and for this reason the office works had to
be done by hand which made it tedious and gave me no chance of
practicing how to use the computer for office works.
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O I had a problem with adapting to the practical aspect of the construction
industry because I had no experience prior to this except for the theoretical
knowledge form the classroom.
O During the first week of my internship period I had a problem with
interacting with the non-professional workers because they thought I was
there to assess them.
O For the above mentioned reason (no usage of the computer), the files at
the office are not computerized. This makes the files easily affected by
repeated usage and water from drinking and rain.
O The site office is not properly built. In other words, it is below the standard
of an office. When it rains, the roof of the office lets some droplets inside
which is not good for the files stored there and the persons working inside
the office.
O No enough space for more than four persons to work in the office at the
same time due to its small size.
O Failure of the head office to provide the site with construction materials,
mainly cement. This is mainly because of the shortage in cement
production and availability in our country.
O Shortage of fuel sometimes affected the work negatively by forcing us to
mix concrete by hand which is tiresome, delays the construction and needs
additional labor.
O For the first month of my work on the site there was no vibrator used while
performing concrete works and for this reason the daily laborers had to use
a big round wood as a vibrator. This also delays the construction and needs
additional labor.
O For the most part of the soil compaction work, the daily laborers were using
a material made at the site to compact the soil manually; delaying the
construction and consuming additional labor.
O The store room is not big enough to store every construction that has to be
stored, only cement is stored in the store. This makes the reinforcement
bars to be stored outside where the weather change (from sun to rain)
cannot be prevented. It is known that a reinforcement bar corrodes when it
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is in contact with water (the one from rain is not even clean making it even
worse) for too long.
O Carelessness of the daily laborers to perform their work tasks effectively
and on time. In relation to this is, the carelessness of the gang leaders and
the foreman to avoid this problem.
O At times, I have seen some poor human resource management taking place
on the site.
O Small number of daily laborers at times when they were supposed to be
there in numbers.
For example, while performing a concrete work having many daily laborers
helps to fasten the work by delivering the concrete at a faster rate. But this
was not the case for most part of my work stay in the company.
O Too many women daily laborers which opens the door for spending much
time by talking and also they get tired faster as compared to the men daily
laborers.
Measures are corrective actions taken to overcome the challenges faced. For the
challenges I have faced, which are stated in the previous section, I have taken the
following measures.
O Since the chance of having electricity until the completion of the project is
zero, I decided to ask an engineer from my neighborhood to show me how
to use the computer application for an office work tasks.
O For the problem related to the rain entering the office, I have suggested to
the project manager that they should use file cabinets as a short term
measure and try to build a new office for the long run.
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O To avoid the shortage of space in the office, the above mentioned measure:
building a new office, is the main solution.
O For the shortage of cement, we have decided on purchasing a large amount
of cement whenever it is available in the market and storing it so that it can
be used even when there is no available cement to be sold in the market
itself.
O The same measure, purchasing and storing, works for the problem with the
shortage of fuel.
O The problem with the absence of the vibrator was removed by bringing a
vibrator from the head office store.
O Since the problem with the reinforcement bars is somewhat related to the
problem with the office, it is necessary to build a new store room together
with the new office (which has not been done until the last day of my
internship period).
O For the problem with the lack of motivation prevailing among the daily
laborers, trying to motivate them by any means legal and also selecting out
those laborers that are causing the problem and firing them or warning
them to refrain from their act.
O For the problem related with the human resource management, applying
the proper human resource management system is the appropriate
solution.
O To avoid the shortage of the daily laborers working on the site, more daily
laborers were hired and the work was carried out much faster than when it
was smaller number of them.
O For the problem with the number of women laborers being too many men
laborers were encouraged to work but it was not fruitful because there
were not enough men laborers on the market.
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O For my communication problems I had for the first couple of weeks, I tried
to solve it by:
O For the problem I had with the workers (they thinking I was there to
assess them), I told them that I was just an intern trying to learn even
from them. The minute they knew I was an intern, they stopped giving me
a hard time and in fact they made my stay at the site one of a kind.
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3. Overall benefits I gained from the internship
Since everything performed on the site is practical, I have gained a lot in terms of
improving my practical skills. These include:
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O How to vibrate a concrete mix
O How to prepare a takeoff sheet
O How to prepare a daily, weekly and monthly report of the work progress
O How a formwork is erected
O How reinforcement bars are reinforced
O How reinforcement bars are cut and bent into the desired shape
O How a concrete mixer is operated, etc
3.2 In terms of upgrading my theoretical knowledge
For a given football team to succeed in its competition its team members
need to work together for their goal. Just like a football team, a construction work
is a teamwork consisting of different individuals with different educational
background. For the construction workers to achieve their goal, completing the
project on time with all the requirements fulfilled, they need to communicate
with each other in a smooth way and make the work environment as inviting as it
could be.
My communication skills for the first week were not good because it
was a new environment for me and I did not know anyone who works there. As
the week passed by I started to communicate with the workers on the site about
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the work and other issues very comfortably which helped me for a better
cooperation on the work.
As for me, I have had my team playing skills starting from my childhood
though the degree differs from current team playing skills. Living in the society
gave me my first team playing skill lesson. Then, joining the university campus and
starting to live in the dormitory gave me the chance to even gain more skills
because I had to cooperate with different students to make our dormitory a
peaceful place to live in.
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Leadership is a function that includes
O Motivating employees
O Directing others
O Selecting the most effective communication channels
O Resolving conflicts
O Developing organizational change
In short, leadership is the act of inspiring people to work hard to achieve high
performance.
During my work stay on the site I have had the chance to develop the
above mentioned aspects of leadership at a lower level of management because I
was not allowed to practice the top level managerial aspects by myself. On the
site I was responsible for leading some work tasks and I have learned a lot from
leading those work tasks. I have learned that in order to lead in a good way I need
the following three ideas.
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O Performing the work task as agreed up on
O No stealing from the work place
O No illegal use of work position power, etc.
Work ethics has been one of the major problems our country, Ethiopia,
struggled with in the past years. Though there is some improvement in this area,
there is still a big gap to be filled in educating and making the citizens believe that
work ethics is necessary for our development.
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4.1 Conclusion
O Helped me get all the benefits I have mentioned in the earlier section of
this report.
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As a conclusion, my internship program has been one of a kind and I have
acquired so many important skills and knowledge from it.
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