HCL Tech
Service Line What They Do AI Incorporation
IT and Digital Business Services: Encompassing AI Force Platform: It injects intelligence into
Business application development and maintenance, every facet of software development—from
Services enterprise application services, and digital process requirements gathering and software design
operations. to coding, testing, DevOps, and support.
IT Infrastructure Services: Providing services such DRYiCE™ Suite: An AI-based transformation
as data center management, network services, and initiative focusing on building products that
cybersecurity solutions. transform and simplify IT and business
Cloud Services: Offering cloud-native services, operations by leveraging AI and cloud
hybrid cloud management, and migration services technologies.
to support clients' digital transformation journeys.
Engineering Product Engineering: Delivering end-to-end Noesis Platform: HCLTech Noesis empowers
and R&D product development services across various AI initiatives with end-to-end AI solution
Services industries. development and deployment on edge and
Platform Engineering: Developing scalable and cloud, facilitating scalable innovation.
secure platforms to support clients' digital HCLTech has introduced AI-driven
initiatives. manufacturing solutions on cloud platforms,
Digital Engineering: Integrating digital technologies aimed at enhancing efficiency and quality
such as IoT, AI, and cloud computing into control.
engineering processes
Products & Software Products: Developing and marketing AI-Enhanced Software Products:
Platforms enterprise-grade software solutions HCLSoftware incorporates AI into various
Platform Solutions: Offering platforms that enable software products, enabling features like
clients to build, deploy, and manage applications predictive analytics, intelligent automation,
efficiently. and enhanced user experiences.
HCLTech Annual Report 2023-24: IT and Business Services | HCLTech
AI Force: Gen-AI Business Technology Solutions | HCLTech
HCLTech launches agentic AI-based manufacturing solution on Google Cloud
Engineering & R&D Services (ERS) & Consulting Solutions | HCLTech
Products and Platforms | HCLTech
HCL Tech AI Tools
• AI Force: A patented Generative AI (GenAI) platform designed to automate and revitalize workflows in
software engineering and IT operations.
• DRYiCE™ Suite
1. DRYiCE iAutomate: Automates incident remediation and task execution
2. DRYiCE IntelliOps: Provides full-stack AIOps capabilities
3. DRYiCE iObserve: Offers comprehensive observability across hybrid cloud environments.
4. DRYiCE iControl: Delivers real-time business insights through business flow observability
5. DRYiCE MyCloud: Manages hybrid-cloud lifecycles
6. DRYiCE MyXalytics: Provides AI-driven insights for cloud financial operations
• HCL AppScan: Utilizes machine learning for efficient application security testing.
• HCL Volt MX: A low-code platform with AI-powered chatbots
• HCL Marketing Cloud & Unica: Leverage predictive and generative AI to optimize marketing campaigns and
customer engagement.
• HCL DRYiCE AEX: A conversational AI platform that enhances end-user experiences
• HCL ANA: An AI-fueled network automation tool that simplifies complexity using real-time analysis and
self-healing capabilities.
• Noesis: An AI platform that empowers end-to-end AI solution development and deployment on edge and
cloud environments.
• AI Foundry: A system integration and managed services offering that combines data, AI, and cognitive
infrastructure to enable value stream innovation.
CLIENT RETENTION STRATEGY
Strategy How HCLTech Implements It
Co-innovation Labs Clients collaborate in HCL's innovation labs to experiment with GenAI and ML use cases.
Outcome-based Clients only pay for achieved business KPIs (e.g., cost reduction, accuracy gains).
Pricing
Dedicated AI Customized AI/ML CoEs (Centers of Excellence) embedded into client organizations.
Teams
Governance + Continuous monitoring and optimization of AI models post-deployment.
Feedback Loops
How AI tools of HCL Tech are helping its clients
Client AI Solution Quantitative Impact Source
Industry
Financial Workflow Achieved a 25% reduction in Automating transaction
Services Automation operational costs by automating processing leads to 25% cost
transaction processing. reduction for a financial leader |
HCLTech
Legal Azure OpenAI Saved over 7,000 hours in document Building with AI to Improve
Services Integration processing and reduced due diligence Productivity | HCLTech
efforts by 40–50%.
Healthcare EMR Strategy Projected $22 million in cost savings US-based healthcare organization
Transformation through a unified electronic medical predicted to save $22 million with
records system. EMR strategy | HCLTech
Supply Chain Automated Realized $6 million in cost savings and Automated patch management
Management Patch achieved 99% compliance in patch brings $6 million in cost savings
Management management. and 99% compliance | HCLTech
Food & AI-Driven IT Improved service performance to 94%, AI-driven IT transformation for
Beverage Transformation reduced mean time to resolution by seamless service performance |
70%, and achieved a Net Promoter HCLTech
Score (NPS) of 85.
Sustainable Predictive Reduced asset downtime by 20%, Reducing asset downtime and
Energy Maintenance optimized product performance by lowering operational costs for a
15%, and decreased warranty and leading sustainable energy
solutions provider | HCLTech
maintenance costs by 30%.
Global Digital Achieved a 30% reduction in Customer-first digital
Software Transformation operational costs through a customer- transformation reduces
Company first digital transformation approach. operational costs by 30% for US
software multinational | HCLTech