✅ Training Module: Mastering Communication for High Impact
Duration: 3.5 hours
Target Audience: High-potential employees (Corporate Office – 70
participants)
Mode: In-person (recommended), Interactive
Group Size: ~20–25 participants per batch (for effective engagement)
🧠 Learning Objectives
By the end of the session, participants will be able to:
1. Understand and apply the fundamentals of effective workplace
communication.
2. Identify and overcome personal communication barriers.
3. Practice active listening and assertive speaking.
4. Adapt communication styles to different stakeholders and contexts.
5. Demonstrate clarity, empathy, and confidence in verbal and non-
verbal communication.
📚 Pre-Work (To be completed 2-3 days before the session)
1. Self-Assessment Survey: Communication Style Inventory (e.g.,
DiSC or a simplified communication style quiz).
2. Reflective Prompt: "Recall a recent workplace communication that
went well or poorly. What made the difference?"
3. Video (Optional): Watch a 5-minute TED-Ed video on
communication barriers.
📋 Session Agenda (3.5 Hours)
Time Topic Activity/Method
0:00 –
Welcome + Icebreaker Communication Bingo / Emoji Game
0:15
0:15 – The Science of Interactive Presentation + Real-life
0:35 Communication Example
Time Topic Activity/Method
0:35 – Barriers & Filters in Group Discussion + Personal
1:00 Communication Reflection
1:00 – Activity 1: Chinese Game with debrief on clarity,
1:30 Whispers Remix assumptions, and tone
1:30 – Stand Up / Sit Down Quiz (Non-verbal
Energizer
1:40 cues)
1:40 –
Active Listening Skills Role Play + Listening Challenge
2:00
2:00 – Activity 2: Stakeholder Matching communication style to
2:30 Style Match audience (cards/game)
2:30 – Assertive vs
Interactive Demo + Group Discussion
2:50 Passive/Aggressive Talk
2:50 – Activity 3: Real Play
Group Role Plays with Feedback
3:10 Scenarios
3:10 – Reflection, Takeaways, Action Planning + Parking Lot
3:30 Close Questions + Feedback
📑 Facilitator Notes (Per Segment)
0:00 – 0:15: Welcome + Icebreaker
Icebreaker: Communication Bingo (Find someone who… “Sent a
confusing email”, “Prefers voice notes” etc.).
Purpose: Start light, encourage movement, uncover common
communication quirks.
Facilitator Tip: Keep the energy high. Use humor and playfulness
to get buy-in.
0:15 – 0:35: The Science of Communication
Introduce the Communication Model (Sender → Message →
Receiver → Feedback → Noise).
Emphasize intent vs impact.
Real-life Example: Miscommunication between sales and logistics
that led to a delayed shipment.
0:35 – 1:00: Barriers & Filters
Group Discussion: Ask “What stops people from communicating
effectively?”
Categories: Language, tone, assumptions, culture, hierarchy,
distractions.
Reflection: Refer to the pre-work journal prompt.
1:00 – 1:30: Activity 1 – Chinese Whispers Remix
Teams pass on a complex instruction or brief. Final message is
shared aloud.
Debrief on how tone, word choice, assumptions, and noise distort
messages.
1:30 – 1:40: Energizer
Non-Verbal Quiz: Display 5 body language gestures (arms crossed,
eye contact, fidgeting, etc.)
Ask: "Which suggests confidence? Which signals discomfort?"
Stand up if you agree, sit if you don’t.
1:40 – 2:00: Active Listening
Teach the 4 levels of listening: Passive, Selective, Attentive,
Empathetic.
Pair Exercise: One speaks about a workplace frustration. The other
listens actively (no interrupting, paraphrasing only).
2:00 – 2:30: Stakeholder Style Match
Participants draw stakeholder personas (e.g., senior leader, peer,
customer) and communication challenges.
Match appropriate communication style (formal, collaborative, data-
driven, concise).
Debrief: One size doesn’t fit all – adaptability is key.
2:30 – 2:50: Assertive vs Passive/Aggressive
Facilitator Demo: Role-play 3 ways of saying “I need more support
on this project.”
o Passive: Avoids the point
o Aggressive: Blames others
o Assertive: Clear, respectful
Group discussion on language and tone.
2:50 – 3:10: Real Play Scenarios
Break into groups. Each gets a real-life scenario (e.g., giving
feedback to a peer, disagreeing with a senior).
Practice using assertive, audience-matched, clear communication.
Facilitator/peers give feedback using a checklist.
3:10 – 3:30: Reflection + Close
Action Planning: Each participant writes one thing they will
stop/start/continue in their communication.
Collect questions in a “Parking Lot”.
Use a tool like Kahoot! or a quick reflection board for feedback.
📌 Post-Session Activities
1. Post-Training Email with:
o PDF Toolkit: Summary of styles, sample scripts, body language
tips.
o Reflection Worksheet: Track improvements and insights over
14 days.
o TED Talk: “10 Ways to Have a Better Conversation” by Celeste
Headlee.
2. 30-Min Peer Check-in after 2 weeks to review action steps.
3. Manager Nudges: Encourage managers to give participants
feedback on communication observed after training.
📎 Materials Needed
LCD Projector & Flipcharts
Printed Icebreaker Sheets, Style Cards, Reflection Journals
Role Play Scripts
Speakers for video/audio segments
Handouts:
o Communication Styles Matrix
o Active Listening Tips
o Assertive Phrases Cheat Sheet
🎯 Presentation Breakdown (Slides Summary)
Slid
Content
e
1 Title Slide – "Mastering Communication for High Impact"
2 Session Objectives & Agenda
3 Icebreaker Instructions
4 Why Communication Matters (Stats, Case Examples)
The Communication Model (Sender, Message, Noise,
5
Receiver)
6 Communication Barriers (With real examples)
7 Common Filters (Culture, Bias, Language)
8 Debrief Slide: Chinese Whispers Exercise
9 Types of Listening (Levels & Examples)
Active Listening Techniques (Paraphrasing, Mirroring,
10
Eye Contact)
Communication Styles by Stakeholder (Matrix or
11
Personas)
12 Aggressive vs Assertive vs Passive (Visual & Definitions)
13 Assertive Language Examples
14 Role Play Instructions
15 Reflection Prompt: Stop / Start / Continue
16 Resources and Post-Session Activities
17 Thank You + Feedback QR Code