Dr/Asmaa Mostafa
Adapted from:
Health care professional development: Working as a team to improve patient care.
Babiker A, El Husseini M, Al Nemri A, Al Frayh A, Al Juryyan N, Faki MO, Assiri A, Al Saadi M, Shaikh F, Al
Zamil F. Sudanese journal of paediatrics. 2014;14(2):9.
Core principles & values of effective team-based health care. NAM Perspectives.
Mitchell P, Wynia M, Golden R, McNellis B, Okun S, Webb CE, Rohrbach V, Von Kohorn I. 2012 Oct 2.
Communicating effectively with patients and families Boston: Planetree, Inc. and Picker institute;
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Frampton S, Guastello S, Brady C, et al. Patient centered care improvement guide. VII.A. pp 77–199.
Available from: 1. URL: [Link] Accessed
19August2013.
An official website of the Department of Health and Human Services
Outcomes
Learning
Intended BY THE END OF THE TOPIC, STUDENTS WILL BE
ABLE TO :
Describe team construction, team goals,
patient safety
Work constructively and cooperatively
within a team .
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• Effective cooperation is now widely recognized as a
critical component of building a more efficient and
patient-focused health care delivery system.
• The need for successful teams is growing as co-
morbidities and the complexity of care specialty
increase.
INTRODUCTION
• The evolution of medical technology and the need for
high-quality patient care on a global scale call for
concurrent professional development in the field of
medicine, with a particular emphasis on patient-centered
approach.
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Let's define the important terms
and discover their meanings.
A team :
A group of two or more people that
interact actively, co - operatively, and
adaptively toward a common and
valued goal/objective/mission.
Interdisciplinary approach versus
Multi-diciplinary?
Let’s take a look …….
Multi-disciplinary approach
each team member is responsible only for the activities
related to his or her own discipline and formulates
separate goals for the patient.
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Interdisciplinary approach
coalesces a joint effort on behalf of
the patient with a common goal
from all disciplines involved in the
care plan
An effective team
Is one where the team members,
including the patients, interact with
each other and combine their views,
knowledge, and decision-making duties
to improve the care of the patients.
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Team-based health care
Is the provision of health services
to individuals, families, and/or their
communities by at least two health
providers who work collaboratively
with patients and their caregivers.
Different types of teams or
Multi-Team System (MTS) for
patient Care
Multi-Team System :
Core teams .
Coordinating teams.
Contingency teams.
Ancillary teams/services
Dr/Asmaa Mostafa
What are the Characteristics of Effective Teams?
Benefits of effective teamwork
Patient experience
refers to the touchpoints and channels that make up patients’ interactions
with their provider and care team throughout their entire journey.
Patient satisfaction
Seek to understand the way patients feel about the care they receive through
these disparate touchpoints and channels, including perceived quality of care,
access to care, and understanding of their care plan.
Patient satisfaction:
A sensitive indicator for a successful health delivered
teamwork is Patient satisfaction, which requires:
C.P.R.
C: Compassionate Communication
P: Patient information/Pain management
R: Response
Dr/Asmaa Mostafa
Wrap up
What is the team?
Interdisciplinary or Multi-diciplinary?
Multi-Team System.
Effective team
Barriers of effective teams
Practical tips for health-care professionals
Always introduce Use objective (not Learn and use
Clarify your role
yourself to the team subjective) language people’s names
Be as clear as possible
Be assertive when Read back/close the Ask questions, check
to prevent
required communication loop and clarify
misunderstandings.
Always do a team When in conflict,
Delegate tasks to briefing before concentrate on
specific people, not to starting a team “what” is right for the
the air activity and a debrief patient, not “who” is
afterwards. right/wrong?
that teamwork is a process.
It requires an understanding of the characteristics of successful
teams .
Knowledge of how team function and of ways to maintain
effective teams.