PLEASE READ FIRST

Complete all pages of this form including signature at the bottom of each page.

By signing the data recovery forms and attached pages, you certify that:

• You are 18 years old of age and above.

• You are the owner of the device or the storage media for recovery, or
• You are the authorized representative of the owner of the device or the storage media.

Please provide and attach a copy of a valid ID of the signatory

Please provide us with as much information as you can.

No Recovery will be perform for devices with incomplete and unsigned forms.

Attached Pages:

1. Evaluation Form
2. Terms and Conditions
3. Price List
4. Service Form (for removal of storage media from laptop/desktop)
5. Directional Map to Trionyx's office.

PACKAGING INSTRUCTIONS

As an added protection to the storage media hard disk drive (hdd) or solid state drive (ssd), please observe the following:

1. Wrap media in an anti-static bag* or similar material to prevent Electro Static Discharge (ESD).
2. *Use a box* that is at least twice the size of the media so that the media can be suspended in the middle of the
box. We recommend a minimum of two inches of insulation all around for a 2 lb drive.
3. *Pack securely* with foam, bubble wrap, or newspaper so the media *will not move* from the middle of the box.
4. Make sure it is clearly labeled as FRAGILE and don't forget to include the attached forms, completed and signed.
5. If sending an external hard drive that has a power adapter that plugs into the wall, please include the power
adapter.
6. Do not send the original product box to TRIONYX. We do NOT save packaging materials.
7. Do not include data cables, manuals or software unless requested by TRIONYX
8. If sending device;
a. Use courier that provides a package tracking number.
b. If using Grab, Lalamove or similar services, advise driver to deliver package directly to our office.
9. TARGET Media: If sending an external target drive for data transfer,
a. Make sure that the hard drive is empty. TRIONYX will not be responsible for possible data loss that the hard
drive may incurred.
b. Label the external hard drive for proper identification and processing.

Removal of the storage media (Hard Disk Drive (HDD) or Solid State Drive (SSD)) from the Computer.

1. Please have the storage media remove from the computer (Laptop / Desktop) by an authorized service center,
before sending the storage media to Trionyx for data recovery.
2. Trionyx may remove the storage media from your laptop or desktop for a fee. Please refer to the price list charge
for reference.
3. For Apple Desktops, please have it removed by Apple Authorized Service Center.
4. Please check and verify the storage media details - model numbers, serial numbers, brand, etc.
5. If the computer (where the media is being taken from) is still under warranty, please asked for adequate lead-time
from your vendor as Data recovery is a long and tedious process and Trionyx, Inc will not be responsible if the
warranty is voided by the manufacturer.

Please call 0920-9526041 or (02) 8374-1173 for further clarification and information.

Trionyx, Inc

/ DR letter 09192019

Room 407 R & G Tirol Building, 831 EDSA cor Scout Albano st (formerly E. Lopez St.), Quezon City. T: 8374-1173 / 09209526041. [Link]
 Case No.
EVALUATION FORM
1. By signing the data recovery forms and attached documents, you certify that:
◦ You are 18 years old of age and above.
◦ You are the owner of the device or the storage media for recovery, or
◦ You are the authorized representative of the owner of the device or the storage media.
2. Please provide / attach a copy of a valid ID of the signatory(ies).
3. Please provide us with as much information as you can.

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4. One set of data recovery forms per device.
1. Customer Name / Company Name: 2. Contact Person:

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3. Address: 4. Email Address:

5. Mobile No.: 6. Tel. No.: 7. Tax Identification Number (T.I.N.)

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MEDIA FOR RECOVERY

8. Media Manufacturer / Serial Nos. / Capacity of the Media: 9. Operating System used to access the Media:

10. Date of Media Failure:

12. Is Media Under Warranty?

R 11. Has Media Been Opened Physically?

YES / NO
13. Can we open the media? Applies to external storage media (This
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YES / NO may void your media warranty)
YES / NO
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14. Is the storage media encrypted or password protected? 15. If yes in no. 14, please provide password or encryption key.

YES / NO

Circumstances of Failure
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18. List down some of the most important files and folders or list file types to be recovered (.doc, .xls, .pdf, .ppt, .jpg / word, excel, powerpoint)
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19. What is the problem with the drive or media? What were the error messages?
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20. What attempts have been made to recover the data? What utilities were used in these attempts?
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Customer Name / Company Name: Contact Person / Customer Representative Signature / Date:
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To be Filled-Up By Trionyx, Inc.

Remarks Received and Verify By:

/evaluation form rev 01262022

Room 407 R & G Tirol Building, 831 EDSA cor Scout Albano st (formerly E. Lopez St.), Quezon City. T: 8374-1173 / 09209526041. [Link]
 TERMS AND CONDITIONS OF DATA RECOVERY SERVICE
Non-Disclosure Agreement

The following terms and conditions (“Terms”) govern your D i s c l a im e r o f W a r r a n t i e s , R e p r e s e n t a t i o n s a n d

ordering, purchase, or receipt of data recovery services Guarantees: We perform this Service “AS IS” with all faults, at
(“Services”) provided by Trionyx, Inc (“Trionyx”). your sole risk. We do not extend any express warranties,
representations, conditions or guarantees regarding our
By signing this Data Recovery Contract, the client expressly services or their results, and to the maximum extent permitted
agrees to the payment of the fees indicated herein, more by applicable law and subject to any statutory warranties that
specifically fees relating to the recovery of data and or charges cannot be excluded, we expressly disclaim all implied
relating to attempt fee for formatted drives and deleted drives. warranties, including any implied warranty or condition of
In case client opts to reject data recovered despite successful merchantability, warranty of fitness for a particular purpose, or
recovery by Trionyx, client expressly agrees to pay the warranty of accuracy or completeness.
rejection fees indicated in this agreement.
Limitation of Liability: we will not be liable for any harm

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We will apply our existing technology and standard processes caused, unless you prove that we caused damages
and use reasonable efforts to recover your data. intentionally. without limiting the generality of the foregoing, we
will not be liable for the condition, existence, or loss of the data
Successful Recovery Effort: In case Trionyx successfully you send us or the data we recover; any loss of revenue, loss

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recovers the data, Trionyx shall notify the client through the of profits, or any indirect, special, incidental, or consequential
contact information provided in the Data Recovery Contract. damages however caused. to the maximum extent permitted by
Client expressly agrees that Trionyx shall have the right to applicable law, this disclaimer shall apply to any and all
retain possession of the data and storage media until such time damages, regardless on the legal theory on which they are
as the fees indicated in the Data Recovery Contract have been asserted (including, without limitation, contract, breach of

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settled. contract, and tort), and regardless of whether we have been
advised of the possibility of loss or damages - unless you prove
Return of Original Media: Regardless of the outcome of the that Trionyx caused damages to you intentionally.

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recovery work, if you want your original data storage device
returned, you will be charged a reasonable fee for shipping and Liability Cap: To the maximum extent permitted by applicable
handling. law, the amount of our liability will not exceed the total price you
actually pay us for the Services. The essential purpose of this
Disposal of Abandoned Device, Media or Data after 30 limitation is to limit our liability for performing the Services; this
Days: Any device, media, or data left with us without full allocation of risk is reflected in our prices. This paragraph will
payment after 30 days from the date of our service report will
be disposed of in our discretion; and you release Trionyx from
any obligation of confidentiality related to the device, media,
and data, provided that, disposal of the data pursuant to the
terms of this paragraph shall not release the client from paying
R apply notwithstanding any other provisions in this agreement, or
the failure of any remedy.

Exclusive Remedy: Your exclusive remedy for unsatisfactory

work or data will be, at our option, additional attempts by us to
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the rejection fee indicated in the price list. recover satisfactory data or refund of the amount paid by you.
You acknowledge that the price of our Services would be much
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Service Limitations: We cannot and do not promise any greater if we undertook more extensive liability.
particular results. We will provide reasonable efforts and the
application of our existing technology and standard processes. Evaluation Form: You must provide true, accurate and
We do not guarantee that any data will be recovered. Also, our complete information about yourself as prompted by the
attempt to recover the data may result in damage to the device, evaluation form, including, without limitation, your name,
media, or data, and may even render any data unrecoverable. address, e-mail address, and telephone number, as applicable
s,

(collectively, “Personal Data”). You must maintain and promptly

Communications: All communications relating to your request, update your Personal Data. You acknowledge that we may
including cost estimates and invoices, will be sent via e-mail to send you important information and notices regarding your
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the address you provide to us unless you request, in writing, to requests by e-mail and that we shall have no liability associated
receive such communications via regular mail. with or arising from you failure to maintain accurate Personal
Data.
Legal Rights: You represent to Trionyx that you are of legal
age in the Philippines. You warrant that you are the legal owner Terms of Payment: Payment shall be made by cash or check.
or the authorized representative of the legal owner of the
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device, media, and data. You warrant that that the data on your Sale and Other Taxes: We will withhold all taxes where we are
device is legal and that you have the unrestricted legal right (a) required to do so by law. You will be responsible for all other
to send us the device, media, and data; (b) to have the data applicable taxes not collected by us.
recovered using the Services; (c) to receive the recovered data;
and (d) to agree to these Terms. You will defend and indemnify Dispute Resolution: The parties will attempt to resolve any
us (including our directors, officers, employees, and dispute related to the Services through negotiation. To the
contractors) from any claims or actions relating to the device, extent permitted by applicable law, if the parties are unable to
media, or data, or your rights or lack of rights thereto. resolve the dispute through negotiation, then the dispute will be
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submitted to final and binding arbitration under the Laws of the

Confidentiality: We will protect the confidentiality of your data Philippines.
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against unauthorized disclosure using the same degree of care

as we use to protect our own confidential information. Each party will bear their own costs in arbitration.
Notwithstanding the foregoing, photographic child pornography
and such other acts defined in R.A. 7610 is not considered We agree to all foregoing conditions:
INFORMATION subject to this Confidentiality Agreement. The
Customer / Company Name
presence of data contemplated in R.A. 7610 on the data
storage device you send to TRIONYX voids this Agreement and
the data storage device may be surrendered to the appropriate Customer / Company Representative
government agency.
Signature Date
Furthermore, Trionyx hereby warrants and guarantees its
compliance with the Data Privacy Act of the Philippines.
/DR Terms 06182020

Room 407 R & G Tirol Building, 831 EDSA cor Scout Albano st (formerly E. Lopez St.), Quezon City. T: 8374-1173 / 09209526041. [Link]
 FIX PRICE CHARGE LIST
“No Recovery, No Fee”
This serves as our formal quotation

ITEM No. 1 - Data Recovery Fee per Storage Device Charges per successful recovery

Memory Cards (SD-Card, MicroSD, CF Card, CD-DVD, USB Flash Drive) Php 4,000.00 / media (plus 12% VAT)

Solid-State-Drive (SSD) – including internal soldered SSD – PLS CALL FIRST! Php 7,000.00 / media (plus 12% VAT)

Up to 1TB HDD Media Size Php 9,000.00 / drive (plus 12% VAT)

Up to 2TB HDD Media Size Php 15,000.00 / drive (plus 12% VAT)

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More than 2TB up to 4TB HDD Media Size Php 20,000.00 / drive (plus 12% VAT)

More than 4TB HDD Media Size Php 25,000.00 / drive (plus 12% VAT)

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SCSI Hard Drive Php 25,000.00 / drive (plus 12% VAT)

Fusion Drive (Apple)

Php 20,000.00 / pair (plus 12% VAT)
RAID Recovery (2 HDD) or (2SSD)

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RAID Recovery (More Than 2 HDDs) CALL FOR QUOTATION

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ITEM No. 2 – Non Refundable - Attempt Fee / Effort Fee / Rejection Fee for Formatted / Deleted / Rejected Case / Encrypted Drive2,3,

Memory Cards (SD-Card, MicroSD, CF Card, CD-DVD, USB Flash Drive) Php 2,000.00 / media (plus 12% VAT)

Solid State Drive (SSD) – PLS CALL FIRST! Php 3,000.00 / drive (plus 12% VAT)

Up to 1TB HDD Media Size

Up to 2TB HDD Media Size

More than 2TB HDD Media Size

R Php 5,000.00 / drive (plus 12% VAT)

Php 7,000.00 / drive (plus 12% VAT)

Php 10,000.00 / drive (plus 12% VAT)

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Fusion Drive (Apple) - PLS CALL FIRST! Php 10,000.00 / pair (plus 12% VAT)
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ITEM No. 3 – Removal Fee6, 7, 8, 9 Non-Refundable Service Fee (deductible)

Removal of Hard Drive / SSD (except Apple Desktop) Php 1,000.00 / unit (plus 12% VAT)
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ITEM No. 4 – Attempt Fee for Tampered Hard Drive Non-Refundable Service Fee (deductible)

Any Hard Drive / Storage Capacity Php 1,000.00 / unit (plus 12% VAT)
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ITEM No. 5 – Kill Fee Non-Refundable Service Fee (deductible)

Any Hard Drive / Storage Capacity Php 2,000.00 / unit (plus 12% VAT)

NOTES: Please Read Carefully.

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1. Client shall provide the storage media for data transfer or Trionyx can provide the storage media for data transfer charge to the customer account.

2. Effort fee is for recovery attempt of formatted media or deleted files. Effort fee is non-Refundable and should be paid upon delivery of media for recovery. Deductible from the full
recovery cost upon customer acceptance of the recovery service.

3. We will charge an attempt fee or effort fee for non-disclosure of encrypted drive, encryption key as indicated under section 14 and 15 of our Evaluation Form.

4. Effort fee covers rejected case. If client decides not to accept the recovered data, an effort fee will be charge to cover cost. Should be paid prior to releasing of storage media.

5. Any device, media, or data left with us without full payment after 30 days from the date of our service report will be disposed of in our discretion; and you release Trionyx
from any obligation of confidentiality related to the device, media, and data. Client would still be billed a rejection fee.
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6. We only remove HDD or SSD from Laptops. For Desktop Computers, please asked the manufacturer's authorized service center to remove the HDD or SSD from the device.

7. Removal Fee is deductible from the full recovery cost upon customer acceptance of the recovery service.
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8. Customer must signed a Service Repair Form before HDD or SSD is removed from the laptops.

9. Removal fee is non-refundable, but includes re-installation of HDD or SSD back to the laptops.

Customer Name / Company Name: Contact Person / Customer Representative: Signature / Date:

/Price List 01202022

Room 407 R & G Tirol Building, 831 EDSA cor Scout Albano st (formerly E. Lopez St.), Quezon City. T: 8374-1173 / 09209526041. [Link]
 Quezon Ave

Panay Ave.

To Monnumento

Mother Ignacia

R & G Tirol Building

831 EDSA cor Sct Albano St.
Barangay South Triangle
EDSA

Quezon City

Scout Albano

Scout Borromeo To Cubao