BUTLER SERVICE PROVIDING BUTLER SERVICE
1. Key points in providing butler service SAMPLE SCRIPT
a. Welcoming the guest Arrival of the Guest
B: Good morning Ma’am/Sir! Welcome to Hotel, my name is .
b. Escorting the guest to the guestroom.
May I carry your luggage?
c. Providing information about hotel facilities and services
offered.
After checking – in
d. Proper entering inside the room.
e. Providing information about guestroom facilities and Carry the guest’s luggage and escort to the room
amenities
f. Offer of unpacking and other services B: Ma’am/Sir, let me escort you to your room. This way please.
g. Proper bidding to the guest
2. For guidance, on the next page is a sample script that you B: Is it your first time in our hotel Ma’am/Sir? How was your trip?
can edit according to your comfortability. NOTE: You may Before we arrive to your room, allow me to explain our hotel
or may not follow exactly the script as long as you are facilities.
able to show the key points listed in number 1.
3. You may click on the link for a sample output. Take B: Breakfast will be available at the Restaurant located at Lobby level
note though that you are NOT TO PERFORM everything from 6:00am to 10:00am. We also have Café and Business Center at
shown on the link. I am only asking you to perform Lobby level. Our meeting rooms are located on the 2nd floor while
similar task until timer 3:22. the swimming pool, spa and fitness center are on the 5th floor. Let
[Link] us know if you want to try those facilities and we will make
4. You may use any hotel name. reservations reservation for you.
5. Make sure you are wearing your proper laboratory uniform
when performing the task. Upon arriving the guest room
6. You may edit the hotel services and facilities provided
on the script. You may want to add nearby tour B: We are in front of your room, Ma’am/Sir. May I have your key for
me to open the door for you so I can show you how to use your
attractions and other interesting hotel amenities.
room key card?
7. The facilities and amenities inside the guestroom are on
B: Please insert your key card from the bottom upwards, when you
your discretion. You may use/show whatever is see the green light on, you may open the door.
available on the guestroom. B: After you Ma’am/Sir. (Let the guest go inside the room first)
8. Only English language is allowed for this activity.
After entering the room Unpacking of clothes
B: Where do you want me to put your luggage Ma’am/Sir? B: Ma’am/Sir, may I unpack your clothes and place it in the closet?
Give back the key After unpacking
B: Ma’am/Sir, May I take few of your time to introduce some of B: I am done unpacking your clothes Ma’am/Sir. Is there anything
features and facilities of your room? else I can help you with?
B: You have safety deposit box inside the closet. It functions with 4- B: It’s my pleasure Ma’am/Sir, if you need further assistance during
digit password, self-programmed, very convenient to use. May I your stay with us, do not hesitate to contact me with speed dial
show you how to use it? 2323.
B: This is the air-con Control Panel. You may adjust your room B: Thank you for staying with us. Have a nice day!
temperature with the switch here. Is your room temperature
comfortable to you now?
B: Your TV Remote Control is located here. We have 37 channels for
your selection.
B: You also have a mini bar, if you want to consume snacks/drinks,
don’t forget to fill the mini bar list
B: One of the most useful features is our broadband data port, which
provides you with complimentary high-speed Internet access.
B: The Telephone is on the night table. To make an outgoing call,
press 0 for operation assistance, 1 for housekeeping, 2 for laundry,
and 3 for room service.
B: Lastly, this is your bathroom, which has both bathtub and shower
stall, which features a rainforest showerhead. The red button is for
hot water and blue for cold water.