SANTOSH V.
GUPTA
201 SAI PARVATI APARTMENT, MANPADAROAD, SAGAON, BEHIND HANUMAN
MANDIR,DOMBIVLI (EAST), 421201.
Mobile:9967699801|Email:sgsg1473@[Link]/sgsgsg1473@[Link]
MANAGEMENT STUDIES GRADUATE FROM MUMBAI UNIVERSITY WITH 5 YEARS OF EXPERIENCE IN SALES,
MARKETING & CUSTOMER SERVICE.
A highly motivated career oriented and result driven enthusiastic B.M.S. graduate working with a
leading Finance Company as a Manager & had also worked in an Automobile company as a
Relationship Manager looking for an opportunity to bring enthusiasm and expertise by the
application of my domain knowledge and key skill set.
KEYSKILLS
Operations Management
Problem Solving
Creative and Innovative
Computer Literacy Presentation Skills
Effective communication
Team Collaboration
CAREER SUMMARY
Bajaj Finance Ltd – DMS Consumer Flow (Nov 2019 to Till Date)
Designation: Collection Manager
Mumbai.
● To achieve collection targets of the Respective Branch assigned.
● Ensure that the collection agencies adhere to the legal guidelines provided by the law in force.
● Ensure adherence to the Code of Conduct.
● Continuously monitoring collection agencies to identify fraudulent practices and ensure that no loss
is incurred due to such activities
● Handling Agency FOS
● Coordinate activities of staff members to ensure a smooth and efficient department that
reduces the number of cases that are overlooked.
● Oversee the collection of outstanding credit and invoices to minimize profit loss while ensuring it is
handled appropriately and per company policy.
● Create and implement strategies to increase the number of successful collections on
outstanding debt.
● Recruit, hire, train and evaluate staff members within the collections department to ensure a
sufficient number of staff members are available to handle the workload.
● Minimizes delinquencies and recovers revenue by performing collection activities.
Had overall 5 years of working with Bajaj in both Sales as well as Collection
IDFC FIRST BANK LTD: (14TH SEP 2018 TO APRIl2019)
DESIGNATION: SALES MANAGER
• Handling a team of 15+people
• Resolving their queries
• Looking after their day-to-day activities
Responsible to generate good sales & achieve the target every month which is been
assigned to me.
• To hire new people in my team as per the requirement.
• To map all the brands & schemes which are not reflecting in my salespoint
Was handling MR channel DIGI1, SNEHANJALI & USHA.
WIPROBPOLTD:
(AUGUST2017TOS E P T E M B E R 2 0 1 8)
Mumbai, India
Designation: Customer Service Representative.
To receive calls from the providers and give the resolution regarding the
patient’s insurance policy.
Helps the providers to get patient’s benefits as per the services which they want to avail.
• To Fax the copy of Explanation of Benefits as per the provider’s request.
• Also sends the claim back for reprocessing if the claim has been incorrectly processed.
Also helps the provider to give the Appeal status on a claim.
• Do create Authorization request as per the date of service.
Give the information whether the provider is In-Network or Out of Network with United
Healthcare Insurance
REGENTH O N D A :( H O N D A DEALERSHIP) (SEP 2015– DEC2016)
Mumbai, India
Designation: Sr. Sales consultant with Retail team.
To attend Walkin customer who visits showroom.
To attend the Telephonic & Web lead enquiries
To do a proper need analysis and then give proper details regarding the cars to the customer.
Arrange test drive for the customers and visit them as per the appointments.
To convince the customer and get the booking process done with all the commitments
mentioned on the booking form.
Update the customers with all new schemes and offers from the company.
Getting the Insurance and Registration process done with systematic paperwork and keeping the
customers update regarding the vehicle status.
Getting the car ready for delivery and checking whether the car is ready with all accessories
fitment.
To deliver the car to the customer by delighting the customers and making them feel delightful.
To train and handle the team of new joiners.
Ritu Automobiles [Link]:( H Y U N D A I DEALERSHIP) ( J u l y 2013–Aug2015)
Mumbai, India.
Designation: Sales Consultant with Retail team.
To attend Walkin customer who visits showroom.
To do a proper need analysis and then give proper details regarding the cars to the customer.
To do proper follow up and be in touch with customers.
Arrange test drives for the customers and visit them as per the appointments.
To convince the customer and get the booking process done with all the commitments
mentioned on the booking form.
Update the customers with all new schemes and offers from the company.
Getting the Insurance and Registration process done with systematic paperwork and keeping the
customers update regarding the vehicle status.
Getting the car ready for delivery and checking whether the car is ready with all accessories
fitments.
To deliver the car to customer by delighting the customers and making them feel delightful.
To train and handle the team of new joiners.
ACADEMIC ACHIEVEMENTS
Bachelor of Business Management Studies (Specialization In Marketing)
Pragati College of Arts & Commerce, Dombivli
(1st Class)
(East). University of Mumbai, Maharashtra, India.
PROFESSIONAL ACHIEVEMENTS
Received appreciation for no customer complains for the year2016.
Awarded as Best Sales Consultant for the month of September to December 2014.
Had won the Quiz league championship at Ritu Automobiles Pvt. Ltd.
Maintained Internal & External Quality Audits@100% till the time I worked in Wipro.
TECHNICAL QUALIFICATIONS
Basic computer knowledge in operating MS-Office.
Completed the MS-CIT course in 2008.
PERSONAL INFORMATION
Date of Birth : 14th June 1991
Gender. : Male
Marital Status : Single
Nationality : Indian
Languages : English, Hindi, Marathi
Interests : Computer gaming, cricket, riding bikes, movies.
Passport Number. : P1322078
Current Location : India (Mumbai)
Contact Number. : 9967699801
Signature: Santosh Gupta
Date: