Company Overview
Fuse is a New York City-based high-growth startup with millions in funding from top-tier VCs.
We are building the next-generation low-code tool in financial services, allowing for self-service
configuration, integration, and automation. This means that as a team, we are creating from
scratch the tool that will power financial services infrastructure, and we need your creativity and
problem-solving skills to create the best solution in the market.
Our clients are financial institutions and banks based in the United States, and we have a strong
pipeline of prospective customers. We’re building the next-generation product for an
under-served market, and the growth possibilities for the company are limitless.
Position Overview
The Head of Implementations/Operations will lead Fuse Finance's client onboarding and
implementation processes, overseeing a team of Project Managers, Solutions Architects, and
Onboarding Specialists. This role requires a strong, experienced leader who can efficiently
manage multiple client implementations, ensuring that all projects progress within agreed
timelines. You will work closely with clients and internal teams to ensure seamless onboarding,
high customer satisfaction, and smooth operational processes.
Key Responsibilities:
1. Project Management Excellence: Oversee multiple client projects concurrently,
ensuring each implementation follows the timeline, scope, and quality expectations.
Identify risks and apply problem-solving strategies to keep projects on track.
2. Team Leadership: Lead, mentor, and manage a team of project managers, solutions
architects, and onboarding specialists, fostering collaboration, continuous improvement,
and effective project execution.
3. Cross-functional Collaboration: Collaborate closely with the engineering team to
coordinate technical requirements, troubleshoot issues, and refine implementation
processes.
4. Process Improvement: Identify opportunities to streamline onboarding workflows and
implement best practices to enhance operational efficiency and client satisfaction.
5. Client Communication: Act as the primary point of contact during the implementation
phase, ensuring clear, high-level communication with clients, managing expectations,
and delivering updates effectively.
6. Provider Management and Integration: Manage relationships with external providers,
ensuring seamless integration of their solutions with Fuse Finance’s systems.
Coordinate with providers to address technical requirements, implementation timelines,
and performance standards.
Essential Qualifications:
● Proven Project Management Skills: Demonstrated experience managing multiple
projects simultaneously with a high degree of complexity, ideally in a technical or
financial environment.
● Technical Product Implementation: Prior experience with the implementation of
technical and financial products; familiarity with technical integrations and financial
operations is a plus.
● Exceptional Communication Skills: Ability to communicate effectively with both
technical and non-technical stakeholders, ensuring alignment across teams and with
clients.
● Technical Aptitude: Comfortable working with engineering teams and understanding
technical requirements, with knowledge of common project management tools and
methodologies.
Desired Qualifications:
● Financial and Technical Product Experience: Experience working in fintech or similar
industries, implementing complex technical products for financial clients.
● Leadership in High-growth Environments: Experience leading implementation or
operations teams in a startup or high-growth company, especially within the tech or
fintech sectors.