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Name) Service Manual 1

: MODULE REMOVAL

MODULE REMOVAL

ACCESS TO TOPBOX MODULES AND DEVICES

To open the ATM or IAT:

1. Insert the key into the lock situated in the topbox door. Turn the key clockwise to unlock the
door.

2. Hold the door edge and guide it as far as possible as it rises.

3. If you need access to the module tray, use the orange latch and handle to pull the tray out of the
ATM or IAT until slides are fully extended.

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POWER ISOLATION
1. Turn the mains isolation switch to the OFF position.

2. Press the UPS power button to turn the device off.

Note: The UPS must be switched back on before the main switch is switched back on.

MODULE TRAY
Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’ instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).

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3. Rack out the module tray for access. Remove and retain all necessary attached devices to reduce
weight on the tray.

4. Loosen the screw under the tray securing the hub cover. Remove and retain the hub cover.

5. Disconnect the high power input DC cable from the DC hub.

6. Disconnect the Mini-B USB cable from the USB hub.
7. Disconnect the DVI cable from the Graphical Operator Panel (GOP).
8. Extract the high power DC, Mini-B USB and DVI cables from the module tray back as far as the
cable management chain on top of the module tray.

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9. Remove and retain the two M4 nuts securing the cable management chain mount and the earth
terminal to the tray.

10. Separate the cable management chain from the tray and fold back into the cabinet.
11. Remove and retain the two side screws, securing each of the slides to the module tray.
12. Align the tabs on the slides to the clearance holes in the module tray. Lift the tray up off the
slides to remove.

Replacement
Re-fitting the tray is the reverse of this process.

SIDE PANELS
Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’ instructions).
2. Remove and retain the screw securing the side panel.

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3. Pull the side panel rearwards approximately 50mm (2in) to clear the inside forms.

4. Rotate the side panel outwards at the bottom and pull down to remove.

Replacement
Re-fitting or fitting the replacement side panel is the reverse of this process.

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UPS RACKING
In certain configurations the UPS may be installed vertically in the topbox on a retraction. To gain access
to specific fascia or sleeve mounted devices, the UPS will need to be retracted to the service access
position. To retract the UPS to the service access position, proceed as follows:

1. Disengage the top toggle latch and using the bottom handle pull the UPS retraction out to
overcome the latch.

2. Using the bottom handle, pull the UPS outwards until fully retracted.

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3. To return the UPS to it's normal operating position, push the UPS back until the top toggle latch
fully locks.

KEYPAD
Walk Up Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’ instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out or remove the module tray for access. (See ‘Module Tray’ instructions).
4. Remove the side panel if access allows. (See ‘Side Panels’ instructions).
5. Disconnect the DC and USB cables from the keypad and detach from the cable clips.

6. Remove and retain the two M4 screws securing the keypad to the fascia. Tilt the keypad
downwards and withdraw from the fascia aperture.

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Walk Up Replacement
Fitting the replacement keypad is the reverse of this process.

Drive Up Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’ instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out or remove the module tray for access. (See ‘Module Tray’ instructions).
4. Remove the side panel if access allows. (See ‘Side Panels’ instructions).
5. Disconnect the DC and USB cables from the keypad and detach from the cable clips. Loosen the
two screws securing the harness bracket to the rear of the keypad. Detach the harness bracket
from the rear of the keypad.

6. Remove and retain the two M4 screws securing the keypad to the fascia. Tilt the keypad
downwards and withdraw from the fascia aperture.

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Drive Up Replacement
Fitting the replacement keypad is the reverse of this process.

THERMAL MANAGEMENT MODULE (TMM)

Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’ instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out or remove the module tray for access. (See ‘Module Tray’ instructions).
4. Disconnect the following cables from the control board on the rear of the TMM:
l J9 - USB
l J10 - Air gap temperature sensor
l J11 - Ambient temperature sensor
l J12 - DC
Note: The USB will need to be unfastened from the P-Clip strain relief.

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5. Pull out and lock the quarter turn plungers on each side of the TMM.

6. Extract the TMM from the fascia taking care not to dislodge the attached gaskets.

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Replacement

CAUTION
Fitting the replacement TMM is the reverse of this process. However,
take care replacing the TMM on 19inch display units so as to not trap
or dislodge the touchscreen top flex circuit. Hold the flex circuit up out
of the way when presenting the TTM to the fascia.

DISPLAY
Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’ instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out or remove the module tray for access. (See ‘Module Tray’ instructions).
4. Remove the TMM. (See ‘Thermal Management Module’ instructions).

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5. Pull out and lock the quarter turn plungers on each side of the hub mounting assembly. Rotate
the hub assembly down for access to the display.

6. Pull out and lock the quarter turn plungers on each side of the display.

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7. Rotate the display panel downwards carefully. Remove the display with cables attached.

8. Disconnect the DC, USB, sensor and DVI cables. Remove the display.
Note: Earlier units may have variations of the display cabling service loop. Optimise if necessary
for ease of access. Display should extract approximately 250mm (10 inches) with the cables
attached.

Replacement

CAUTION
Fitting the replacement display is the reverse of this process. However,
take care replacing the TMM on 19inch display units so as to not trap
or dislodge the touchscreen top flex circuit. Hold the flex circuit up out
of the way when presenting the TTM to the fascia.

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15 INCH TOUCHSCREEN
Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’ instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out or remove the module tray for access. (See ‘Module Tray’ instructions).
4. Remove the TMM. (See ‘Thermal Management Module’ instructions).
5. Remove the display but leave connected. (See ‘Display’ instructions).
6. Hinge open to release the three large Zero Insertion Force (ZIF) connector latches and extract
the touchscreen flex circuits.

7. Locate the touchscreen installation handle (445-0756209) , supplied with the replacement
touchscreen, over the locating tabs in the top of the touchscreen bezel. Press firmly upwards
until it snap fits over the small latch.

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8. Remove the four M4 screws securing the touchscreen assembly to the fascia.

9. Support the touchscreen by holding the handle and tilt the touchscreen assembly outwards. Lift
the touchscreen assembly to clear the bottom retaining feature in the fascia. Turn the
touchscreen assembly horizontal and through 90°. Retract the touchscreen assembly though the
aperture.

10. Depress the latch in the touchscreen bezel and remove the temporary touchscreen installation
handle.

Replacement
Fitting the replacement touchscreen is the reverse of this process.

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19 INCH TOUCHSCREEN
Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’ instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out or remove the module tray for access. (See ‘Module Tray’ instructions).
4. Remove the TMM. (See ‘Thermal Management Module’ instructions).
5. Remove the display but leave connected. (See ‘Display’ instructions).
6. Pull the plunger to release the top touch controller mounting assembly. Rotate the assembly
downwards to access the touchscreen flex circuit.

7. Hinge open to release the two large Zero Insertion Force (ZIF) connector latches and extract the
touchscreen flex circuit. Certain unit configurations may make access more difficult. Remove the
PCB if required but leave the small interconnecting ribbon cable attached.
8. Loosen the screw securing the touchscreen side mounting. Remove the mount from the fascia
for access.

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9. Release the ZIF connector latch and extract the touchscreen flex circuit.
10. Locate the touchscreen installation handle (445-0756209) , supplied with the replacement
touchscreen, over the locating tabs in the top of the touchscreen bezel. Press firmly upwards
until it snap fits over the small latch.

11. Remove the four M4 screws securing the touchscreen assembly to the fascia.

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12. Support the touchscreen by holding the handle and tilt the touchscreen assembly outwards. Lift
the touchscreen assembly to clear the bottom retaining feature in the fascia. Turn the
touchscreen assembly horizontally through 90°. Retract the touchscreen assembly though the
aperture.

13. Depress the latch in the touchscreen bezel and remove the temporary touchscreen installation
handle.

Replacement

CAUTION
Fitting the replacement touchscreen is the reverse of this process.
However, take care replacing the TMM so as to not trap or dislodge the
touchscreen top flex circuit. Hold the flex circuit up out of the way
when presenting the TTM to the fascia.

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Check that the appearance gaps are equal all around the bezel at the front of the fascia.

PC CORE
Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’ instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out or remove the module tray for access. (See ‘Module Tray’ instructions).
4. Loosen the screw securing the harness cover. Slide the cover towards the front of the ATM to
disengage the dowels from the location slots, and remove.

5. Remove and retain the two screws securing the front of the core to the mounting bracket.
Carefully lift the core at the front to clear the mounting and pull outwards to disengage the two
locating dowels at the rear of the core.

6. Disconnect all of the attached cables and remove the PC core.

Replacement
Fitting the replacement PC Core is the reverse of this process.

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PSU
300W PSU
Two methods are available for the removal of the PSU depending on the PSU's service history. If the PSU
has been removed before and refitted with just two screws, the following recommended process can
be used. If the PSU has not been removed before, or the PSU is still secured with the four screws, use
the later alternative process.

Removal (recommended)
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’ instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Remove and retain the two countersink screws securing the right-hand side of the PSU to the
mounting.

4. Slide the PSU upwards to access the cable connectors. Disconnect the cables. Remove the PSU.

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Replacement
Fitting the replacement PSU is the reverse of this process.

Removal Alternative
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’ instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Remove and retain the two screws securing the PSU to the side of the cabinet. Unhook the PSU
assembly from the cabinet.

4. Remove and retain the four countersink screws securing the mounting to the PSU. Slide the PSU
out of the mounting.

5. Disconnect the AC and DC cables. Remove the PSU.

Replacement
Fitting the replacement PSU is the reverse of this process however leave the two rear most screws out
for easier removal at a later time.

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600W & 754W PSU

Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’ instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Remove the right-hand side panel where access permits. (See ‘Panels’ instructions).
4. Rack out or remove the module tray for access. (See ‘Module Tray’ instructions).
5. Disconnect the AC cable. Remove and retain the screw securing the PSU.

6. Pull the PSU outwards to clear the locating features on the rear of the PSU.

7. Disconnect the DC cables from the rear. Remove the PSU.

Replacement
Fitting the replacement PSU is the reverse of this process.

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UNINTERRUPTIBLE POWER SUPPLY (UPS)

The UPS can be installed in two location. Inside the security enclosure is the normal location, however
an option is available where the UPS can be installed in the topbox with a retraction mechanism.

Security Enclosure
Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’ instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Unlock and fully open the security enclosure door. Rack out the module nearest to the UPS for
access.
4. Take note of the cable connections in the rear of the UPS and disconnect them.
5. Remove and retain the screw securing the UPS to its mounting bracket underneath.

6. Rack the module nearest to the UPS back into the security enclosure.
7. Remove the UPS.
8. Remove and retain the two screws securing the bracket to the UPS for reuse. Remove and
retain the bracket for reuse. Remove and retain the two shoulder screws for reuse.

Replacement
Fitting the replacement UPS is the reverse of this process.

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Topbox
Removal
Note: Take care at all times to preserve the serial label on the side of the UPS.

1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’ instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Disengage the top latch and using the bottom handle pull the UPS retraction out to overcome
the latch.

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4. Using the bottom handle, pull the UPS outwards until the two markers shown are aligned.

5. Remove and retain the screw under the top bracket. Loosen the two front screws in the top
bracket and remove the latch bracket assembly.

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6. Disconnect the AC cables and the USB from the rear of the UPS. The USB cable may be cable tied
to the strain relief. Cut the tie to remove.

7. Loosen the two nuts securing UPS cable management brackets. Lift the bracket and the attached
cables up off the UPS and lay aside.

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8. Pivot the UPS (~4°) around these marks to align the studs into the open service slot.

9. Support the UPS underneath and pull out of the retraction. Place on a clean flat surface.

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CAUTION
The UPS is Heavy - 20Kg (40lb). Take care when handling.
10. Remove and retain the two countersink head screws securing the latch plate to the top of the
UPS. Remove and retain the plate.

Note: The illustration shows the XPC UPS in use. For units with the Eaton UPS, the two rearmost
countersink holes are used to secure the latch plate to the UPS. Note the orientation of the
bracket for refitting later.

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11. Remove and retain the two countersink head screws securing the carrier plate to the bottom of
the UPS. Remove and retain the carrier plate.

Note: The illustration shows the XPC UPS in use. For units with the Eaton UPS, the four
countersink holes shown are used to secure the carrier plate to the UPS.

Replacement
Fitting the replacement UPS is the reverse of this process.

SHUTTER
If access to the security enclosure is available, then rack out the modules. On short sleeve configured
products, the left-hand shutter must be removed before the right-hand shutter can be removed

Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’ instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out the module tray for access.

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4. For units configured with a short sleeve, remove and retain two nuts securing the harness
channel to the rear of the display hub mounting. Remove and retain the harness channel.

5. Loosen the two M4 screws securing the cowl to the front of the security enclosure. Remove and
retain the cowl.

6. Unscrew the two captive shutter screws (shown in green) securing the shutter to the mounting
bracket.

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7. Open the shutter manually by turning the worm gear with a finger or use a small terminal screw
driver in the end of the motor shaft.
Note: Early units may not have the slot in the end of the shaft.

8. Remove the shutter assembly by rotating about the shutter blade axis. Disconnect the attached
cables.

Note: The barcode reader, when installed, is mounted on to the right hand side shutter. The barcode
cables must therefore also be disconnected to remove the right hand side shutter.

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Replacement
Fitting the replacement shutter is the reverse of this process.

All shutter and barcode cables should be reconnected prior to fitting the shutter assembly back into the
ATM or IAT.

BARCODE READER
Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’ instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Remove and retain the Right Hand shutter. (See ‘Shutter’ instructions).

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4. Disconnect the interconnecting flex cable. Remove and retain the three M3 screws securing the
engine and control board to the shutter.

Replacement
Fitting the replacement barcode is the reverse of this process.

SKIMMING PROTECTION SYSTEM (SPS)

Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’ instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out the module tray for access.
4. Remove and retain the four M4.2 screws securing the MCRW guide to the fascia.

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5. Remove and retain the MCRW guide, silicone gasket. Disconnect the MEEI and SPS assembly
cables. Remove and retain the MEEI. Remove the SPS assembly from the fascia.

6. Loosen the M4 nut on the PCB cover.

7. Remove and retain the cover.

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8. Remove and retain the screws securing the Control and Daughter PCBs to the mounting bracket.
Remove the PCBs and spacer.

Replacement
Fitting the replacement SPS assembly and PCBs is the reverse of this process.

MOTORISED CARD READER

Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’ instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out the module tray for access and release the spring plunger to tilt the MCRW. Upwards
for Drive Up (DU) variant. Downwards for Walk Up (WU) variant.
4. Disconnect the DC and USB cables. Remove strain relief cable ties.
5. Remove and retain the latch fast or open card capture bins.

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6. Remove and retain the M4 screw securing the card reader to the mounting bracket.

7. Remove the card reader.

Replacement
Fitting the replacement card reader is the reverse of this process.

VERTICAL DIP CARD READER

Only available on Drive Up units.

Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’ instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out or remove the module tray for access. (See ‘Module Tray’ instructions).
4. Remove the side panel if access allows. (See ‘Side Panels’ instructions).
5. Disconnect the fan and card reader DC cables. Disconnect the card reader USB.

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6. Remove and retain the two screws securing the DIP assembly to the fascia.

7. Pull the DIP drip tray and tube out from the DIP assembly (tight fit). The drip tray and tube can
remain attached to the ATM or IAT.

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8. Pinch and hold the two plastic spring latches on the side of the DIP assembly. Pull the DIP
assembly away from the fascia and release the latches.

Note: The DIP assembly is further supported on the left hand side by an interlocking
bracket mounted on the side of the sleeve. The bracket interlocks with the form in the
fan grille. All other components have been removed from the illustration below for
clarity.

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9. Remove and retain the two screws securing the DIP cover and housing.

10. Pinch and hold the four plastic spring latches on the side of the DIP cover. Remove the cover and
release the latches.

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11. Remove and retain the four M3 screws securing the DIP to the housing. Remove the DIP card
reader.

12. Remove and retain the four screws securing the grille to the fan and DIP housing.

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13. Slide the grille to clear the DIP housing retaining tabs and lift clear.

14. The fan is partially retained by a lip along the bottom edge. Lift the fan up and remove.

Replacement
Fitting the replacement DIP card reader and fan is the reverse of this process.

AXIS IP CAMERA
Only available on Drive Up units.

Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’ instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out or remove the module tray for access. (See ‘Module Tray’ instructions).
4. Remove the side panel if access allows. (See ‘Side Panels’ instructions).

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5. Disconnect the sensor cable from the Axis Main Unit. Detach the sensor cable from the bridge
forms cable ties and P-Clips. Remove and retain the two M4 screws securing the camera sensor
mounting bracket to the fascia.

6. Remove and retain the two M20 nuts securing the sensor to the mounting bracket.

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7. Disconnect the axis main unit power over ethernet (PoE) cable. Remove and retain the two M4
nuts securing the mounting bracket. Remove and retain the three M4 screws securing the main
unit to the mounting bracket.

Replacement
Fitting the replacement camera sensor and main unit is the reverse of this process.

Note: Ensure that the camera sensor mark aligns to the mounting bracket mark for the correct image
orientation.

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Note: When routing the camera sensor cable back up to the main unit, ensure that there are no bends
less than 19mm (3/4 in) radius.

COIN MODULE
Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’ instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out the module tray for access.
4. Disconnect the DC and USB cables from the coin module.
5. Remove and retain the screw underneath, securing the chute to the module.
6. Remove and retain the four screws underneath, securing the module.
7. Remove the coin module.

Replacement
Fitting the replacement Coin Module is the reverse of this process.

STATEMENT /PASSBOOK PRINTER

Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’ instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out the module tray for access.
4. Disconnect the DC and USB cables from the printer.
5. Remove and retain the four side screws, securing the printer.
6. Remove the printer.

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Replacement
Fitting the replacement printer is the reverse of this process.

STATEMENT PRINTER
Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’ instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out the module tray for access.
4. Disconnect the DC and USB cables from the printer.
5. Remove and retain the two top screws, securing the printer.
6. Remove the printer.

Replacement
Fitting the replacement printer is the reverse of this process.

CASH DISPENSER
Please refer to the FRU removal section of S2 Dispenser chapter in the Dispense section of this manual.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
46 (Undefined variable: [Link]) Service Manual
: REVISION

REVISION
Date Revision Description of Change
February 2018 A.1 New format
April 2018 A.2 Added drive up keypad instructions
October 2018 A.3 Added UPS in topbox instructions
January 2019 A.4 Added Axis IP Camera

For problems with this publication please email:

[Link]@[Link]

For technical queries please contact your local NCR support.

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions