FRONTOFFICEASSESSMENT–TEST1
(Eachquestioncarriesa½mark.Totalmarks30)
Student’sName: Azim Ahmed Choudhury
BatchCode: FIVT/KOL/24-25/159,E1(ACAH8)
Centre: Camac Street, Kolkata
A Fill in the blanks
1. Plan offers room tariff and breakfast. – Continental Plan
2. Taj Mahal Hotel started the first luxury hotel in Bombay (Mumbai) in 1840.
3. FHRAI (Federation of Hotel and Restaurant Associations of India) has been
set up and it inspects and assesses the hotels for star rating.
4. In 1903, Jamshetji Nusserwanji Tata constructed the Taj Mahal Palace
Hotel in Bombay (Mumbai).
5. Punctuality is very important as it signifies respect for others and values
for other people’s time.
6. The Rodas Hotel in Mumbai was the first Ecotel hotel in the whole of Asia.
7. Floatel is an anchored passenger ship (which is not seaworthy) that is
operated as a deluxe hotel.
8. Front Office and Housekeeping are two main Support Centers in a hotel.
9. Floor Limit is the credit limit given by the credit card company to the
cardholder.
10. Advance Deposit is the money paid by the guest in order to guarantee his
reservation.
11. A Skipper is a guest who leaves the hotel without settling his bill.
12. Always answer a phone call within three rings.
13. A guest who checks in as part of a group is called a Group Guest.
14. The Rack Rate is the maximum rate charged for a room and is featured in
the tariff card.
15. A Walk-in guest checks into the hotel, but he does not have a confirmed
reservation.
B Tick the correct option
1. A tariff calculated at 75% of the Rack Rate – Day Rate
2. Credit limit given to the cardholder by the credit card company – Floor Limit
3. The number of in-house guests in a hotel at any point of time – House
Count
4. A guest who is not given any credit facility in the hotel – No Post
5. This Plan includes room tariff only – European Plan
6. These are deluxe hotel properties with a helipad facility – Helitels (not listed;
correct choice isn't Floatels or Lotels; note this may vary in some curricula)
7. This voucher is filled up for complimentary items to be given to the guest –
Amenities Voucher
8. This form is filled up by the guest on arrival – Registration Form
9. Filling up of this form is mandatory for foreigners, on arrival – ‘C’ Form
10. This Master Key opens even double locked rooms – Grand Master Key
11. This person is authorized to encash foreign currency – Front Office
Cashier
12. This form of payment is not acceptable for bill settlement – Personal
cheque
13. This guest has a confirmed reservation but does not check-in – No Show
14. The number of rooms occupied in a hotel at any point of time –
Occupancy
C True/False
1. The American Plan includes room tariff, breakfast, and either
lunch or dinner. – True
2. Rotels are trains which have been converted into hotels. – True
3. FHRAI helps the Hospitality Industry to grow, prosper and keep in
pace with the development in the International scenario. – True
4. Heritage hotels must provide car parking, garage, accommodation,
rest facilities. – False
5. Room sales account for more than 50% of total hotel sales. – True
6. A cooperative attitude is the essence of teamwork. – True
7. Always establish eye contact while speaking to the guest. – True
8. The Concierge looks after reservation of rooms. – False
9. House Count is the number of in-house guests at any given time. –
True
10. Whenever speaking on the phone, you must do it with a smile. –
True
11. Punctuality is not a necessary quality to have. – False
12. A motel is a hotel that provides gambling facilities. – False
13. Amenities Voucher is filled by Front Office for complimentary
items. – True
14. ‘C’ Form must be filled for Indian nationals only. – False
15. Mail and messages are handled by the Guest Relations Executive.
– True
D Answer in one sentence
1. What is the meaning of Hospitality?
– Hospitality means the friendly and generous reception and entertainment of
guests or strangers.
2. What were the first organized hotels in Switzerland called?
– They were called Inns.
3. What is another name for a semi-residential hotel?
– Apartment hotel or Residential hotel.
4. On which plan do resort hotels operate?
– American Plan or Modified American Plan.
5. What is a casino hotel?
– A casino hotel is a hotel that provides gambling facilities in addition to
accommodation and other services.
6. Define a ‘Revenue Center’?
– A Revenue Center is any division or department of the hotel that directly
generates income, like Rooms Division or Food & Beverage.
7. Give two examples of Operating and Non-Revenue Producing departments.
– Operating: Front Office, F&B; Non-Revenue: Housekeeping, Maintenance.
8. What is the full form of CVGR?
– Corporate Volume Guaranteed Rate.
9. Who is a Special Interest Tourist?
– A tourist who travels with a specific purpose or interest like bird watching,
archaeology, or adventure.
10. Which type of guest is termed as FFIT?
– Free Independent Foreign Tourist.
11. What is House Limit?
– House Limit is the credit limit set by the hotel for a guest account without
prior approval.
12. What is ARR? How is it calculated?
– ARR (Average Room Rate) = Total Room Revenue / Number of Rooms Sold.
13. Name the records maintained for Left Luggage?
– Left Luggage Register and Luggage Tag Slip.
14. List any three modes of payment accepted by hotels?
– Cash, Credit Card, Digital Wallets (e.g., UPI).
15. How is a containable fire handled?
– A containable fire is handled using fire extinguishers, isolating the area, and
informing emergency services immediately.