Scribd
Upload
4 views11 pages

Overview of Managerial Roles

The document outlines the three groups of managerial roles as defined by Mintzberg: interpersonal, informational, and decisional roles. Each group includes specific roles such as figurehead, leader, liaison, monitor, disseminator, spokesperson, entrepreneur, disturbance handler, resource allocator, and negotiator, with examples of their responsibilities. The emphasis is on the dual nature of managerial activities involving both reflection and action.

Uploaded by

jamimranhussain1996
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
4 views11 pages

Overview of Managerial Roles

The document outlines the three groups of managerial roles as defined by Mintzberg: interpersonal, informational, and decisional roles. Each group includes specific roles such as figurehead, leader, liaison, monitor, disseminator, spokesperson, entrepreneur, disturbance handler, resource allocator, and negotiator, with examples of their responsibilities. The emphasis is on the dual nature of managerial activities involving both reflection and action.

Uploaded by

jamimranhussain1996
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

MANAGEMENT ROLES

MBA 2 YEAR PROGRAM


SADIA CHEEMA
10 M a n a g e r i a l Roles
3 groups of managerial roles:
1- Interpersonal Roles (relation based)

2 Informational Roles (communication based)

3 Decisional Roles (action based)


Summary
As manager perform these roles,
Mintzberg proposed that their
activities included both reflection
(thinking) and action (doing).
Such as: listening to customer’s
issues is reflection, solving them is
action.
Interpersonal roles:
Figurehead

Leader

Liaison
Figurehead:
symbolic head, obliged to perform a number of routine duties of a
legal or social nature
 Greeting visitors, signing legal documents.

Leader:
Guide and supervise subordinates.
 Staffing & training , motivating staff.

Liaison:
Maintain information links in and beyond the organization.
 Liaising with overseas business support manager, acknowledging
mail, doing external board work.
Informational roles
Monitor

Disseminator

Spokesperson
Monitor:
Collect information from internal & external sources.
 Daily stock count, control of cash & costs,
maintaining personal contacts.

Disseminator:
Share information internally & externally.
 Regular meetings for the exchange of information,
making phone calls to relay information.

Spokesperson:
Convey information to outsider on organization’s
plans, policies, actions, etc.
 Hold board meetings, giving information to the
media.
Decisional roles
Entrepreneur

Disturbance
Handler

Resource Allocator

Negotiator
Entrepreneur:
Initiate ideas to bring in innovation &
improvement.
 Upgrade service & review new designs of
restaurant.
Disturbance handler:
Take remedial actions. Responsible for corrective
action when organization faces important
unexpected disturbances
 Restaurants remained closed during the riots for
security measures.
Resource Allocator
Distribution of resources.
 Budget, Scheduling; performing any
activity that involves budgeting and the
programming of subordinates’ work .
Negotiator
Take part in negotiation activities.
 Handle customer complaints.
 Dealing with suppliers for better prices.
 Participating in union contract
negotiations.

You might also like