Chapter 3
1. What is the primary function of directing?
a) Planning
b) Organizing
c) Guiding and motivating employees
d) Budgeting
Answer: c) Guiding and motivating employees
2. Which of the following is NOT a component of directing?
a) Supervision
b) Leadership
c) Communication
d) Accounting
Answer: d) Accounting
3. Directing is a function performed at which level of management?
a) Only top management
b) Only middle management
c) Only supervisory level
d) All levels of management
Answer: d) All levels of management
4. Which of the following is NOT a characteristic of directing?
a) Continuous process
b) Provides balance in the organization
c) Reduces the need for communication
d) Ensures maximum contribution of individuals
Answer: c) Reduces the need for communication
5. Directing includes which of the following elements?
a) Supervision
b) Motivation
c) Leadership and communication
d) All of the above
Answer: d) All of the above
6. What is the main role of a supervisor?
a) Planning and decision-making
b) Monitoring and guiding employees
c) Budget preparation
d) Organizing meetings
Answer: b) Monitoring and guiding employees
7. Which of the following is NOT a function of a supervisor?
a) Issuing orders
b) Motivating subordinates
c) Handling organizational investments
d) Comparing worker performance with standards
Answer: c) Handling organizational investments
8. Which is NOT a requisite of effective supervision?
a) Technical knowledge
b) Use of authority
c) Ignoring subordinates
d) Human orientation
Answer: c) Ignoring subordinates
9. Supervisors act as a link between:
a) Customers and sales department
b) Employees and work schedules
c) Investors and board of directors
d) None of the above
Answer: b) Employees and work schedules
10. Which of the following is NOT a function of a supervisor?
a) Motivating employees
b) Issuing orders
c) Reducing work efficiency
d) Maintaining records
Answer: c) Reducing work efficiency
11. Motivation is a process of:
a) Controlling employee actions
b) Influencing people to work towards goals
c) Supervising employees strictly
d) Reducing employee salaries
Answer: b) Influencing people to work towards goals
12. Which of the following is a financial incentive?
a) Job security
b) Promotion
c) Profit sharing
d) Recognition
Answer: c) Profit sharing
13. What is the first step in the motivation process?
a) Setting goals
b) Reducing tension
c) Creating drive
d) Identifying an unsatisfied need
Answer: d) Identifying an unsatisfied need
14. Which of the following is NOT a non-financial incentive?
a) Status
b) Salary increment
c) Job recognition
d) Employee empowerment
Answer: b) Salary increment
15. Who defined motivation as "a process of stimulating people to action to accomplish desired
goals"?
a) Fred Luthans
b) William G. Scott
c) McGregor
d) Taylor
Answer: b) William G. Scott
16. Which of the following is NOT an element of communication?
a) Sender
b) Receiver
c) Profit analysis
d) Message
Answer: c) Profit analysis
17. Which type of communication is used for sending orders and memos?
a) Informal communication
b) Rumours
c) Formal communication
d) Gossip
Answer: c) Formal communication
18. Horizontal communication refers to:
a) Communication within the same level
b) Communication from top to bottom
c) Communication from bottom to top
d) None of the above
Answer: a) Communication within the same level
19. What is a key feature of effective communication?
a) Complexity
b) Ambiguity
c) Understanding between sender and receiver
d) Reduced employee interaction
Answer: c) Understanding between sender and receiver
20. Non-verbal communication includes:
a) Orders
b) Reports
c) Facial expressions
d) Memos
Answer: c) Facial expressions
21. Leadership is the art of:
a) Motivating a group towards a goal
b) Increasing conflicts
c) Ignoring employees
d) Reducing work efficiency
Answer: a) Motivating a group towards a goal
22. Which leadership style is the most democratic?
a) Authoritarian
b) Participative
c) Laissez-Faire
d) Transactional
Answer: b) Participative
23. Leadership functions include:
a) Setting goals
b) Organizing work
c) Motivating employees
d) All of the above
Answer: d) All of the above
24. Who defined leadership as "the ability to induce subordinates to work with confidence and zeal"?
a) Koontz and O'Donnell
b) Dubin
c) Maslow
d) Herzberg
Answer: a) Koontz and O'Donnell
25. Transformational leadership focuses on:
a) Short-term goals
b) Enhancing team performance
c) Direct control over employees
d) Reward and punishment
Answer: b) Enhancing team performance
26. The primary objective of controlling is to:
a) Detect errors and take corrective actions
b) Reduce organizational efficiency
c) Ignore employee performance
d) Minimize supervision
Answer: a) Detect errors and take corrective actions
27. Which of the following is a step in the controlling process?
a) Measurement of actual performance
b) Ignoring deviations
c) Avoiding corrective actions
d) Increasing supervision pressure
Answer: a) Measurement of actual performance
28. Budgetary control is used to:
a) Reduce production
b) Plan financial operations
c) Increase conflicts
d) Minimize teamwork
Answer: b) Plan financial operations
29. Break-even analysis is used for:
a) Decision-making
b) Employee evaluation
c) Market research
d) Sales predictions
Answer: a) Decision-making
30. Which of the following is NOT a controlling technique?
a) Budgetary control
b) Break-even analysis
c) Rumours and gossip
d) Statistical reports
Answer: c) Rumours and gossip
31. It is the process of ensuring that events confirm to plans.
A. Planning
B. Organising
C. Controlling
D. Directing
Answer C. Controlling
32. Which function of management is concerned with giving instructions and guiding people in doing
work?
A. Staffing
B. Organizing
C. Controlling
D. Directing
Answer: D. Directing
33. Which of the following is not an importance of controlling function?
A. It improves employee motivation
B. It helps in judging accuracy of standards.
C. It ensures order and discipline.
D. It restricts co-ordination in action
Answer: D. It restricts co-ordination in action
34. Directing function of management implies [Link] 2. Staffing [Link]. [Link]
A 1 &2
B. 2&4
C. 3&4
D. 2,3&4
Answer C. 3&4
35. Which of the following is the elements of directing?
A Supervision
B. Motivation
C Leadership
D. All of the above
Answer: D. All of the above
36. refers to overseeing what is being done by subordinates and giving instructions to ensure
optimum utilization of resources and achievement of work targets.
A. Motivation
B. Supervision
C. Communication
D. Leadership
Answer: B. Supervision
37. The controlling function is performed by
A. Top level management
B. Lower level management
C. Middle level management
D. All of the above
Answer: D. All of the above
38. Supervisor should plan for overall and effective utilization of
A Man
B. Machine
C Material
D. All of the above
Answer: D. All of the above
39. Directing function of management refers to which of the following functions?
i) Planning ii) Motivation iii) leadership iv) Controlling
A. i and ii
B. ii and iii
C. ii, iii and iv
D .i ,ii ,iii and iv
Answer: B .ii and iii
40. Directing is not concerned with the following function.
A communication
B. leadership
C. supervising
D. forecasting and management
Answer: D. forecasting and management
41. Which of the following is not a characteristic of directing?
A. Flows from top to bottom
B. Directing initiate action
Cit is a continuous process
D. Ensuring order & discipline
Answer: D. Ensuring order & discipline
42. Supervisor involved in planning.
A. Long term
B. strategic
C. operational
D. Corporate
Answer: C. operational
43. Personal counselling is the technique by which supervisor can-
A teach and trained the employees
B. influence the employees
C Come closer to employee
D. advise the troubled employee to reduce his anxieties
Answer: D. advise the troubled employee to reduce his anxieties
44. Effective control depends on
A proper direction
B. Organisation structure
C. Flow of communication
D. All of the above
Answer D. All of the above
45. Every action in the organisation is initiated through only.
A Staffing
B. Organizing
C. Controlling
D. Directing
Answer: D. Directing
46. To complete the work without any problem and in time employees mainly needs-
A. Knowledge and skill
B. Conducive environment
C. Good salary package
D. Order with clarity, completeness and having feasibility.
Answer D. Order with clarity, completeness and having feasibility.
47. The motivation theory which classifies needs in hierarchical order is developed by
A. Fred Luthans
B. Scott
C. Abraham Maslow
D. Peter F. Drucker
Answer C. Abraham Maslow
48. controlling is forward looking because
A. It is post-mortem of past activities.
B. Forecasts about future conditions
C. Guided by past experience
D. Initiate corrective action to improve future performance.
Answer : D. Initiate corrective action to improve future performance.
49. Which importance of controlling function is expressed by Mr. Arnold?
A . Judging accuracy of standards
B. Accomplishment of organisational goal
C Ensures order and discipline
D. Facilitating coordination in action
Answer: A. Judging accuracy of standards
50. which of the following would be included in the controlling function
A. Explaining routines
B. Setting corporate goals.
C. Giving assignment
D. Setting performance standards
Answer : D. Setting performance standards