Software Requirements
Specification
for
Grocery Delivery App
Version 1.0 approved
Prepared by
Varsha Thakur
Syeda Kulsum Unnisa
<organization>
19/05/2025
Copyright © 1999 by Karl E. Wiegers. Permission is granted to use, modify, and distribute this document.
Software Requirements Specification for <Project> Page ii
Table of Contents
Table of Contents.......................................................................................................................... ii
Revision History............................................................................................................................ ii
1. Introduction..............................................................................................................................1
1.1 Purpose ............................................................................................................................................ 1
1.2 Document Conventions.................................................................................................................... 1
1.3 Intended Audience and Reading Suggestions.................................................................................. 1
1.4 Product Scope .................................................................................................................................. 1
1.5 References........................................................................................................................................ 1
2. Overall Description..................................................................................................................2
2.1 Product Perspective ......................................................................................................................... 2
2.2 Product Functions............................................................................................................................ 2
2.3 User Classes and Characteristics..................................................................................................... 2
2.4 Operating Environment.................................................................................................................... 2
2.5 Design and Implementation Constraints.......................................................................................... 2
2.6 User Documentation ........................................................................................................................ 2
2.7 Assumptions and Dependencies ...................................................................................................... 3
3. External Interface Requirements...........................................................................................3
3.1 User Interfaces................................................................................................................................. 3
3.2 Hardware Interfaces......................................................................................................................... 3
3.3 Software Interfaces.......................................................................................................................... 3
3.4 Communications Interfaces ............................................................................................................. 3
4. System Features........................................................................................................................4
4.1 System Feature 1.............................................................................................................................. 4
4.2 System Feature 2 (and so on)........................................................................................................... 4
5. Other Nonfunctional Requirements.......................................................................................4
5.1 Performance Requirements.............................................................................................................. 4
5.2 Safety Requirements........................................................................................................................ 5
5.3 Security Requirements..................................................................................................................... 5
5.4 Software Quality Attributes............................................................................................................. 5
5.5 Business Rules................................................................................................................................. 5
6. Other Requirements ................................................................................................................5
Appendix A: Glossary....................................................................................................................5
Appendix B: Analysis Models.......................................................................................................5
Appendix C: To Be Determined List............................................................................................6
Revision History
Name Date Reason For Changes Version
Software Requirements Specification for Grocery Delivery App Page 1
1. Introduction
1.1 Purpose
This Software Requirements Specification (SRS) document outlines the functional and
non-functional requirements for the Grocery Delivery App – GroFast (v1.0). The app is
designed to streamline the process of ordering and delivering groceries to users’ doorsteps.
This SRS covers the customer-facing mobile application, delivery partner module, and admin
backend portal. It focuses on the core functionality required for the initial release. Future
enhancements and integrations with loyalty programs or third-party APIs are not covered in this
version.
1.2 Document Conventions
Bold is used to indicate module names or key components.
Italics represent user roles (e.g., Customer, Delivery Partner).
Requirements are labeled using the format REQ-<Section>-<Number> (e.g., REQ-FUNC-01).
Priority levels are categorized as High, Medium, or Low.
All requirements are written in simple, clear, and testable language.
Each requirement is treated independently in terms of priority and traceability.
1.3 Intended Audience and Reading Suggestions
This document is intended for:
● Developers: To implement the features and understand system interactions.
● Testers: To create test cases and validate system behavior.
● Project Managers: To plan development milestones and delivery timelines.
● UI/UX Designers: To design the user interface as per described flows.
● Stakeholders/Clients: To verify that the scope aligns with business goals.
● Technical Writers: To create user manuals or help documentation.
1.4 Product Scope
The Grocery Delivery App – GroFast is a mobile-first platform that allows users to browse, search,
and order groceries from nearby stores. It supports real-time inventory updates, secure payments,
and GPS-based delivery tracking. The app aims to simplify grocery shopping, save time, and offer a
seamless experience to urban consumers.
Key benefits include:
● Convenience of shopping from home
● Quick delivery (within 60 minutes in select zones)
● Personalized recommendations
● Secure payments and digital receipts
1.5 References
● Vision and Scope Document – GroFast Project – Version 1.0, Jan 2025
● Android UI/UX Guidelines – [Link]
● iOS Human Interface Guidelines –
[Link]
● ISO/IEC/IEEE 29148:2018 – Systems and software engineering — Life cycle processes —
Requirements engineering
● Payment Gateway Integration Guide – Razorpay v3.2
● Google Maps API Documentation – [Link]
Software Requirements Specification for Grocery Delivery App Page 2
2. Overall Description
2.1 Product Perspective
The grocery delivery app is a new, self-contained product designed to simplify grocery shopping by
enabling users to order groceries online and have them delivered to their doorstep. It integrates with
various vendors, payment gateways, and logistics providers. The app is part of a broader ecosystem
of e-commerce and delivery services but operates independently with a dedicated user base. The
main components of the system include:
● User interface (mobile & web)
● Vendor integration
● Order processing & tracking
● Payment gateway
● Delivery management system
● Customer support module
2.2 Product Functions
The app must facilitate the following key functions:
1. User Registration & Authentication
Users must be able to sign up, log in, and manage their accounts securely.
● Sign-up: Users create an account using an email, phone number, or social media login.
● Multi-factor authentication (MFA): Additional security verification options for secure login.
● User Profile Management: Users can update personal details, addresses, preferences, and
payment methods.
● Password Recovery: Secure password reset via email or OTP (One-Time Password).
● User Role Assignment: Customers, vendors, delivery partners, and admins have distinct
access rights.
2. Grocery Selection & Search
Users browse and search for grocery items efficiently.
● Smart Search & Filters: Search using product names, categories, brands, and offers.
● Personalized Recommendations: AI-based suggestions based on user purchase history.
● Category-Based Browsing: Users can browse groceries under predefined categories such
as dairy, vegetables, snacks, beverages, etc.
● Add to Wishlist: Users can save favorite products for future purchases.
● Stock Availability Updates: Real-time inventory tracking to avoid order failures.
3. Cart & Checkout Process
Ensuring seamless checkout and payment.
● Cart Management: Add, remove, or update item quantities.
● Discounts & Coupons: Apply promo codes and discounts automatically.
● Flexible Payment Options: Credit/Debit card, UPI, wallets, and cash on delivery (COD).
● Address Selection & Scheduling: Choose delivery address and time slot.
● Order Confirmation & Invoice Generation: Secure transaction summary sent to users.
4. Order Tracking & Notifications
Providing real-time updates on order progress.
● Order Status Updates: Tracking stages like "Order Placed," "Preparing," "Out for Delivery,"
and "Delivered."
● Live Delivery Tracking: GPS-based tracking with estimated arrival time.
● Push Notifications & Alerts: Updates on order progress and special offers.
● Support for Order Modifications & Cancellations: Users can change or cancel orders
within a set time frame.
5. Payment & Transaction Security
Safe and reliable transactions.
● Secure Payment Processing: Encrypted transactions with payment gateways like Razorpay,
Stripe, or PayPal.
● Refunds & Disputes: Automated refund processing in case of order issues.
● Subscription Services: Monthly grocery subscription options with automatic billing.
● Loyalty Points & Rewards: Customers earn and redeem points for discounts on future
purchases.
6. Delivery Management System
Optimizing delivery efficiency.
● Automated Delivery Assignment: Assigning delivery partners based on proximity and
availability.
● Route Optimization: GPS-based efficient routing for timely deliveries.
● Delivery Feedback & Ratings: Customers rate delivery service for quality assessment.
● Contactless Delivery Option: Safe delivery methods for hygiene-conscious users.
7. Customer Support & Issue Resolution
Providing customer assistance.
● Live Chat & Help Desk: 24/7 support for order-related inquiries.
● FAQs & Troubleshooting: Comprehensive guides for common issues.
● Order Dispute Resolution: Direct complaint handling for refunds, returns, and incorrect
deliveries.
8. Admin Dashboard & Vendor Management
Managing business operations efficiently.
● Admin Panel: Tools for monitoring sales, orders, customer behavior, and complaints.
● Vendor Inventory Management: Store owners update product stock, pricing, and offers.
● Order Analytics & Sales Reports: Insights for optimizing inventory and marketing strategies.
9. Multi-Platform Accessibility
Ensuring seamless operation across devices.
● Mobile App (Android & iOS): Optimized UI for mobile shopping.
● Web Portal: Browser-based interface for users who prefer desktop ordering.
● Voice Command Integration: AI-based assistants for hands-free grocery ordering.
2.3 User Classes and Characteristics
Different user types will interact with the app:
1. Customers: Individuals purchasing groceries, varying in technical expertise.
2. Delivery Partners: Assigned to fulfill and transport orders, requiring location access and
tracking functionalities.
3. Vendors & Store Owners: Managing inventory, pricing, and promotions.
4. Admin Users: Overseeing operations, resolving disputes, and ensuring smooth system
functionality.
2.4 Operating Environment
● Platforms: Android, iOS, and Web. Operating Systems: Compatible with major versions of
Android (10+) and iOS (14+).
● Software Dependencies: Secure payment gateways, geolocation APIs, and cloud-based
order management systems.
2.5 Design and Implementation Constraints
● Must comply with data security regulations like GDPR and local e-commerce guidelines.
Performance optimization required for large-scale orders and peak usage times.
● Compatibility with various third-party APIs for payment and inventory management.
● Multi-language support for diverse user demographics.
● Accessibility features for visually impaired users.
2.6 User Documentation
Here are some potential sources for user documentation related to developing and managing a
grocery delivery app:
• General Software User Documentation Guidelines: Microsoft Developer Documentation
• Mobile App Design Best Practices: Google Material Design
• iOS App Development Guidelines: Apple Developer Documentation
• Android App Development Guidelines: Android Developer Portal
• Secure Payment Integration Documentation: Stripe API Documentation
Software Requirements Specification for <Project> Page 3
2.7 Assumptions and Dependencies
Assumptions:
● Users have internet access and compatible devices.
● Vendors update inventory and pricing regularly.
● Delivery personnel are available for timely order fulfillment.
● Secure payment gateways ensure safe transactions.
● App operates in specific cities with partnered grocery stores.
● Compliance with legal and data security regulations.
Dependencies:
● Integration with third-party APIs (payment, location, notifications).
● Logistics partners for efficient deliveries.
● Cloud hosting for storing data and managing transactions.
● Compliance with security standards (GDPR, PCI-DSS).
● App Store policies for mobile availability.
● Marketing tools for promotions and customer engagement.
3. External Interface Requirements
3.1 User Interfaces
The app will include the following user interfaces for different user roles:
Customer App Interface
● Clean, intuitive UI with minimal steps to place an order
● Features: Product browsing, cart, checkout, order tracking, profile, payment options
● Login via OTP or email
● Rating and feedback after delivery
Delivery Partner Interface
● Dashboard for active/incoming delivery requests
● Real-time navigation to customer location
● Delivery status update options: Accepted, Picked, Delivered
● Earnings and history section
Admin Web Portal
● Web-based interface for managing orders, users, inventory, reports
● Authentication with role-based access
● Dashboard with analytics and system health
Design Tools/Guidelines Followed:
● Google Material Design for Android
● Apple Human Interface Guidelines for iOS
● Responsive layout for the admin portal (desktop-first)
3.2 Hardware Interfaces
The app will interface with the following hardware components:
● Mobile Devices (iOS & Android):
○ Minimum requirements: Android 8.0 / iOS 12, 2GB RAM
○ GPS module for location services
○ Camera for QR scanning (future version)
● Server Infrastructure (Cloud-hosted):
○ Supports scalable deployment (AWS/Azure)
○ SSD-based database and load balancing
○ Admin portal hosted on secure HTTPS web server
3.3 Software Interfaces
Component Description
Payment Gateway For processing secure online payments
(Razorpay/Stripe)
Firebase / Twilio For sending OTPs, push notifications
Google Maps API For delivery tracking and address autofill
Cloud Firestore / MongoDB For real-time database operations
Backend APIs ([Link] / To handle business logic, user actions, and data
Django) exchange
Third-Party Auth (Google, For social login options (optional)
Apple)
3.4 Communications Interfaces
The application will rely on the following communication protocols and interfaces:
● HTTPS (SSL/TLS Encryption):
○ All data exchanged between app and server will be encrypted using HTTPS
● RESTful APIs:
○ JSON format for all request/response communication between frontend and backend
● WebSockets / FCM (Firebase Cloud Messaging):
○ For real-time updates like order status and notifications
● Internet Connectivity:
○ Required for full functionality; offline mode may offer limited features (e.g., cart
browsing)
4. System Features
<This template illustrates organizing the functional requirements for the product by system
features, the major services provided by the product. You may prefer to organize this section by
use case, mode of operation, user class, object class, functional hierarchy, or combinations of
these, whatever makes the most logical sense for your product.>
4.1 User Registration & Authentication
<Don’t really say “System Feature 1.” State the feature name in just a few words.>
4.1.1 Description and Priority
● Description: Enables users to create accounts, log in securely, and manage profiles.
● Priority: High (Essential for accessing personalized features).
4.1.2 Stimulus/Response Sequences
● User enters credentials → System verifies and grants access.
● User requests password reset → System sends OTP/email for recovery.
● Admin assigns roles → System sets permissions accordingly.
4.1.3 Functional Requirements
● REQ-1: Secure login via email, phone, or social media.
● REQ-2: Multi-factor authentication support.
● REQ-3: Role-based access control for admins, vendors, and delivery personnel.
4.2 Grocery Browsing & Selection
4.2.1 Description and Priority
● Description: Users browse, search, and filter grocery items efficiently.
● Priority: High (Core shopping functionality).
4.2.2 Stimulus/Response Sequences
● User searches for a product → System displays relevant results.
● User selects a category → System filters products accordingly.
● User adds an item to a wishlist → System saves preferences.
4.2.3 Functional Requirements
● REQ-1: Advanced search and filtering options.
● REQ-2: AI-powered personalized recommendations.
● REQ-3: Stock availability updates in real-time.
4.3 Cart & Checkout Process
4.3.1 Description and Priority
● Description: Manages cart functionality and secure payment processing.
● Priority: High (Essential for completing transactions).
4.3.2 Stimulus/Response Sequences
● User adds items to cart → System confirms selection.
● User proceeds to checkout → System verifies payment method.
● User completes transaction → System generates receipt and order confirmation.
4.3.3 Functional Requirements
● REQ-1: Multi-payment support (Credit/Debit, UPI, Wallets, COD).
● REQ-2: Secure encryption for payment transactions.
● REQ-3: Automated discount application for eligible users.
4.4 Order Tracking & Delivery Management
4.4.1 Description and Priority
● Description: Provides real-time tracking of deliveries.
● Priority: High (Crucial for customer satisfaction).
4.4.2 Stimulus/Response Sequences
● User places an order → System assigns a delivery partner.
● User checks tracking → System updates delivery status dynamically.
● Order is delivered → System marks order as "Completed."
4.4.3 Functional Requirements
● REQ-1: GPS-based live tracking.
● REQ-2: Automated delivery scheduling.
● REQ-3: Push notifications for order updates.
4.5 Customer Support & Issue Resolution
4.5.1 Description and Priority
● Description: Enables users to seek assistance and report issues.
● Priority: Medium (Enhances overall user experience).
4.5.2 Stimulus/Response Sequences
● User initiates live chat → System connects to customer service.
● User reports an issue → System logs and categorizes complaint.
● Resolution is provided → System updates user ticket status.
4.5.3 Functional Requirements
● REQ-1: AI-powered chatbot for FAQs.
● REQ-2: Ticketing system for complaints and refunds.
● REQ-3: Multi-channel support (Chat, Email, Call).
5. Other Nonfunctional Requirements
5.1 Performance Requirements
● The app should load the homepage within 2 seconds under a 4G connection.
● Search results must appear within 1 second after query input.
● The system should support simultaneous access by up to 50,000 users without downtime.
● Push notifications should be delivered within 3 seconds of triggering an event.
● Order placement (from cart to confirmation) should be completed in under 5 seconds.
Rationale: Fast performance ensures better user experience and retention, especially in competitive
markets like food/grocery delivery.
5.2 Safety Requirements
● The app shall not store sensitive payment information such as CVV numbers or full card
details to avoid data breaches.
● In case of delivery address mismatches, the app must flag the order and notify support
automatically.
● Admin access to the backend must be limited to verified roles using multi-factor
authentication.
● Comply with FSSAI regulations when listing perishable or restricted items.
Safeguards:
● Enable automatic data backup every 24 hours.
● Geo-fencing and delivery validation to avoid wrong deliveries.
5.3 Security Requirements
● All communication must occur over HTTPS with SSL encryption.
● User authentication via OTP and password login, with optional biometric login for mobile
devices.
● Role-based access control for Admin, Customer, and Delivery Partner portals.
● Comply with GDPR and Indian Data Protection Laws (DPDP Act) regarding data storage and
user consent.
● User data like order history and location must be encrypted at rest using AES-256 encryption.
● Frequent security audits to detect vulnerabilities.
5.4 Software Quality Attributes
● Availability: 99.9% uptime guaranteed (excluding planned maintenance).
● Reliability: The app should recover gracefully from crashes within 3 seconds and store
unsent actions locally.
● Maintainability: Modular codebase using microservices to allow quick updates and bug fixes.
● Portability: The app must run on Android and iOS devices with minimal adaptation.
● Usability: Target average user onboarding time of < 2 minutes with clear instructions and
minimal input fields.
● Scalability: System should handle future growth of up to 1 million users with scalable cloud
backend.
● Testability: 90% code coverage through unit and integration testing.
5.5 Business Rules
● Only verified users can place orders or access wallet features.
● Delivery Partners can accept only one order at a time to ensure service quality.
● Orders can be cancelled within 2 minutes of placement, unless already dispatched.
● Discount codes are valid for one-time use per user unless otherwise specified.
● Admins can disable any product or user account in case of policy violations.
● Refunds will be processed within 5-7 working days after return confirmation.
● Delivery slots are restricted to 7 AM to 11 PM, based on customer location and local laws.
6. Other Requirements
Database Requirements:
● The system shall use a cloud-based NoSQL database (e.g., Firebase, MongoDB Atlas) for
flexible data storage and scalability.
● Data should be automatically backed up every 24 hours and support real-time updates for
order status and inventory.
Internationalization Requirements:
● The application should support multi-language capabilities starting with English, Hindi, and
Kannada.
● All text shall be stored separately in resource files to support easy localization.
Legal Requirements:
● The app must comply with IT Act 2000, FSSAI, and Data Protection laws in India.
● Must include terms of service, privacy policy, and cancellation/refund policy pages
accessible to users.
Reuse Objectives:
● Code components such as user authentication, payment integration, and order tracking
modules should be built for reuse across future projects or app versions.
Accessibility Requirements:
● App should comply with WCAG 2.1 Level AA guidelines for visual accessibility.
● Voice-assisted navigation and text-to-speech support for visually impaired users to be added
in future versions.
Appendix A: Glossary
Term Definition
SKU Stock Keeping Unit – A unique identifier for each product item
OTP One-Time Password used for secure user verification
FSSAI Food Safety and Standards Authority of India – regulatory body
for food items
UI/UX User Interface / User Experience
JSON JavaScript Object Notation – lightweight data-interchange
format
MVP Minimum Viable Product – Initial release with core features
TBD To Be Determined
Appendix B: Analysis Models
1. Entity-Relationship Diagram (ERD) – Simplified
● Entities:
○ User (UserID, Name, Address, Email, Phone)
○ Product (ProductID, Name, Price, StockQty)
○ Order (OrderID, UserID, ProductList, OrderStatus, Timestamp)
○ DeliveryPartner (PartnerID, Name, Status, AssignedOrders)
2. Data Flow Diagram (Level 0 – Context Diagram)
● Processes:
○ User places order → Order Processing → Inventory Update → Delivery Assignment →
Payment Gateway → Delivery Completion
Appendix C: To Be Determined List
TBD ID Description
TBD-01 Final selection of third-party payment gateway (Razorpay,
Stripe, etc.)
TBD-02 Specific delivery time slot durations based on city zones
TBD-03 Detailed access levels for Admin roles
TBD-04 Final list of supported regional languages for
internationalization
TBD-05 Selection of cloud provider (AWS, GCP, Azure) for hosting
infrastructure