Task NO 1:

1. As Managing Director set priorities regarding health and safety but Feathers and Wings scenario
the MD spends most of their time in the office on the telephone.
2. Managing Director is responsible to set and update health and safety policy while in scenario the
MD has not updated the health and safety policies since 2018, indicating a lack of attention to
keeping safety measures current and relevant.
3. Additionally, Feathers and Wings center the policy is not displayed anywhere on-site, suggesting
a disregard for the importance of making safety information accessible to employees and
visitors.
4. It is also responsibility of top management to ask middle management to carryout risk
assessment in organization but MD of Feathers and Wings center failed to updates the risk
assessment record since 2018.
5. When younger workers attempted to raise concerns about Worker A's behavior, the MD brushed
off their concerns by telling them to come back when they were not as busy. This response
shows a lack of willingness to address employee grievances promptly and effectively, which can
contribute to a negative safety culture.
6. The MD's belief that once workers are trained, they do not require further training reflects a lack
of understanding of the importance of ongoing training in maintaining safety standards. This
attitude undermines the development of a safety-conscious workforce and increases the risk of
accidents due to outdated skills or knowledge gaps.
7. An old training matrix is attached to one of the shipping container doors.
8. Worker A has been working at the center the longest and considers themselves to be more
superior to the rest of the workers.
9. The younger workers have tried to talk to the MD about worker A’s attitude, but whenever they
do, the MD always tells them to come and talk to them when they are not as busy
10. To keep the costs down, the MD has agreed with Animal World that the F&W bird keepers will
do all of this work
11. Despite the clear indication that the ladder's locking mechanism was faulty, the MD failed to
ensure that the equipment was properly maintained or replaced. This oversight demonstrates a
lack of commitment to providing workers with safe and functional tools for their tasks.
12. The MD's absence from the operational areas of the facility and tendency to spend most of their
time in the office on the phone suggests a disconnection from the day-to-day safety concerns of
the workers. Effective communication and regular presence on-site are essential for
demonstrating management commitment to health and safety.
 TASK No 2:
Improving communication at Feathers and Wings (F&W) is crucial for fostering a positive health and
safety culture. Here are some ways this can be achieved:

1. Feathers and wings center Top management need to Implement regular safety meetings where
management and workers discuss safety concerns, updates on policies, and share feedback.
2. Encourage workers feel comfortable to approach management with safety concerns or
suggestions at any time and address the issue highlighted in the scenario where workers feel
dismissed when attempting to raise concerns.
3. Conduct regular safety training for workers to ensure they are aware of the latest safety
protocols, procedures while in scenario the training matrix is out dated and MD believes that
once a worker has been trained, they do not need training again.
4. Feathers and Wings Policy was outdated and not being displaying anywhere in center to
improving management need to ensure that health and safety policies, and other information
are prominently displayed throughout the center.
5. Establish formal channels for workers to provide feedback on safety issues, such as suggestion or
anonymous reporting systems. which encourage workers to share safety concerns without any
fear as in scenario the younger workers have tried to talk to the MD about worker A’s attitude
but MD refuse.
6. Feathers and Wings needs to establish safety committees in which management and workers
regularly review and communicate safety practices, identify hazards, and take measures which
improve a culture of shared responsibility for safety.
7. Feather and Wings need to maintain training records up-to-date and ensure that training is
conducted regularly to provide any knowledge or skills which will not regularly provide
highlighted in the scenario.
8. Feather and Wings also need to conduct regular emergency response drills to ensure that all
workers are familiar with emergency procedures and know how to respond effectively in case of
an incident. In scenario worker D doesn’t know where is First aid while treat worker A.
9. To improve Feather and Wings ensure to post information on the notice board which publishes
information for everyone and message can access quickly.
10. Establish Toolbox Talk safety discussion based on safety issues to avoid risks follow safe work
practices
11. Increase management visibility and presence on-site to demonstrate leadership commitment to
health and safety.
12. Feather and Wings need to provide handbook to worker to explain their duties and jobs.

Task No 3:
Audits and workplace inspections share the common goal of assessing compliance and ensuring safety,
they differ in their scope, focus, frequency, and objectives. It's essential for the MD to understand these
distinctions to effectively manage both audit and inspection processes within the organization. Here's an
explanation differentiating between audits and workplace inspections:

Audit:

1. Audit is reactive monitoring which usually take place after accident happen.
2. An audit is a systematic and independent examination of processes, procedures, systems, or
accounts to determine their compliance with specific criteria, standards, or regulations. It aims
to assess the effectiveness, efficiency, and reliability of internal controls and processes.
3. Audits are comprehensive and cover a broad range of aspects within an organization, including
financial, operational, and compliance-related areas.
4. Audits are typically conducted periodically, such as annually or biennially, depending on
regulatory requirements, industry standards, or organizational policies.
5. The primary objective of an audit is to provide assurance to stakeholders, management, or
regulatory bodies regarding the accuracy, reliability, and integrity of information, processes, or
systems.

Workplace Inspection:

1. Inspection is active monitoring which take place before any accident happen.
2. A workplace inspection involves the physical examination of the workplace, equipment, tools,
and processes to identify hazards, assess risks, and ensure compliance with health and safety
regulations.
3. Inspections focus specifically on the physical aspects of the workplace environment, including
facilities, equipment, machinery, and work practices.
4. Workplace inspections are typically conducted more frequently than audits and may occur
weekly, monthly, or quarterly, depending on the nature of the work environment and associated
risks.
5. The main objective of a workplace inspection is to identify and mitigate potential hazards,
promote a safe working environment, and prevent accidents or injuries.

TASK NO 4:
Implementing a formal health and safety management system at F&W can provide several benefits:

1. Feather and wings center provides a structured approach to managing health and safety risks.
2. Feather and wings center ensure compliance with legal, regulatory requirements and guidelines
relevant to health and safety in workplace.
3. Feather and wings center aims should to minimize and Identify risks more effectively, reducing
the likelihood of accidents.
4. Feather and Wings center encourages worker to suggest improvement in health and safety and
reduce work load which improved worker morale.
5. Feather and wings center Facilitates continuous improvement through regular reviews and
updates.
6. A formal health and safety management system can increase organizational productivity while
the organization have safe work environment it reduces absenteeism.
7. Feather and wings center should Improves documentation and record-keeping, aiding in incident
investigation and corrective actions.
8. Feather and wings center should provide regular training and competence development for all
workers.
9. Health and safety management system help in the efficient allocation of resources for health and
safety measures.
10. Feather and wings center enhances the organization’s reputation as a safe and responsible
employer as they follow health and safety management system.
11. If company reduce likelihood of accidents, it also lowers the insurance premiums which is sign of
good health and safety management system.
12. Health and safety management system can improve organizational decision-making. By providing
a framework for evaluating risks and identifying potential hazards, the system enables
companies to make more informed and effective decisions.
13. Health and safety management system improve stakeholder relationships. Companies can build
trust and credibility with these stakeholders by demonstrating a commitment to health and
safety.
14. Organization can increase transparency and accountability by state clear policies and procedure
for managing health and safety.

Task No 5:
The employer obligations under Recommendation 10 of ILO R164 are listed below:

1. Provide workplaces and work equipment, and use work methods, which are safe and have
no risk while in Feather and Wings center worker using faulty ladder which cause an
accident.
2. Provide appropriate instructions and training regularly while in scenario The training matrix
show outdated and Managing director belief that training is one time event and not provide
any training after first.
3. Feather and Wings center have no inspection procedures of equipment that why failed to
maintained faulty ladder.
4. Worker A perform work lonely no supervision was provided which cause him injured.
 5. while in Feather and Wings center Managing Director spends most of their time in the office
on the telephone and lack of visibility and engagement.
6. Put in place health and safety arrangements adapted and welfare facilities while in the
scenario worker A injured and there is no proper first aid.
7. As there is lack of Consultation between Managing director and workers. Workers concerns
about worker A attitude was ignored by MD.
8. Provide any necessary personal protective clothing and equipment free of charge while in
scenario there is no sign of PPE.
9. As Worker D finish his task and ask MD for another task without any break. To ensure that
the hours of work do not adversely affect employees’ safety and health.
10. MD need to reduce work load on worker eliminate any extreme physical and mental fatigue.
11. Stay up-to-date with knowledge in order to comply with national law as the feather and
wings policy is outdated and not update from 2018.

Task No 6:
Organizational factors at F&W that might have negatively influenced health and safety include:

1. The workspace culture which impacts the worker in scenario Worker A consider himself superior
attitude and the lack of a supportive environment.
2. Managing director spends most of their time in the office on the telephone. The MD’s lack of
commitment and poor leadership toward the center.
3. Feather and Wings Policy was outdated and not updated from 2018 which show lack of
leadership from Managing Director toward center.
4. Work pattern is not defined clearly by management in scenario Worker D finish his task and ask
MD if there is any work.
5. Lack of sufficient training and maintenance due to cost MD’s belief that training is a one-time
event.
6. There is poor communication channel between managing director and workers as seen in
scenario young worker address concern about Worker A attitude which was ignored.
7. In Scenario the Worker A perform work alone and he got injured due to lack of supervision.
8. There no consultation and worker involvement in any of health and safety procedure to report
the faulty ladder as MD spend most of the time in office.
9. The resource which are available in the center are in poor maintenance condition as MD does
not inspect the equipment e.g. faulty ladder.
10. There is no emergency drill that teach how to respond during accident as Worker D was running
for First Aid which is not properly available.
11. There is no paper record procedure in Feather and Wings center as MD replies no accident
happens in center that why no records found.
12. In scenario the last risk assessment was also carry out in 2018 which is outdated and MD not ask
for any risk assessment to carryout in center regularly.
 13. In Feather and Wings peer group attitude was not good as young worker has concerns about
Worker A.

Task No 7:
Reactive (lagging) monitoring measures that F&W could use include:

1. The Center for Birds have no record of accident found as HSC ask MD and he replies that no
accident happens in center.
2. The center has to keep record of worker injury and illness but there is no clue in the scenario
3. Young worker dissatisfied with working condition tried to complaint about Worker A attitude the
MD ignored him.
4. The time lost due to injury of worker as in scenario the worker A was injured falling from faulty
ladder and the time lost to give him aid.
5. Worker Compensation should be given by Management of center while worker injured due to
task perform in center.
6. Feather and Wings organization should keep First aid treatment records while reviewing reports
by any audit officer.
7. The Center ensuring any legal compliance with health and safety regulation and standard.
8. Tools or equipment failure can be a significant role to workplace accident as in scenario The
ladder was faulty and MD does not examine and failed to maintained records.
9. MD should review the associated Safety Data sheet which can provide valuable insights into the
cause of the incident and help identify areas for improvement.
10. MD should regularly review first aid logs and injury records can provide valuable insights into
the overall safety of a workplace.

Task No 8:
An induction for new workers at F&W should prioritize the following information:

1. Induction is conducting to educate new workers overview of the company’s health and safety
policies and commitments.
2. Feather and Wings should provide Instructions on what to do in case of an emergency to new
workers.
3. Induction is conducting to educate new workers about how to report hazards, incidents, and
near misses.
4. Induction is conducting to educate new workers about Clarification of individual responsibilities
regarding health and safety.
5. Location and use of first-aid kits and how to get help in an emergency are also teach to new
workers.
6. Induction also educates new workers specific procedures related to the job tasks.
7. New workers learn Personal protective equipment usage and maintenance.
8. Induction is conducting to educate new workers about how to communicate health and safety
concerns.
9. Induction is conducting to educate new workers about identifying and avoiding workplace
hazards.
10. Induction educates new workers about Information on mandatory training sessions and
refresher courses.
11. Induction is conducting to educate new workers orientation to key areas and safety equipment
locations.
12. Induction is conducting to educate new workers about procedures for recording
accidents/injuries.
13. Induction also educates new workers on General laws or regulations, such as the no-smoking
areas, apply to health in general.