Room Service Script
Room Service Department : Thank you for calling Room Service Department, This is ______ (Name of server)
speaking, How may I help you?
Guest : I would Like to order a breakfast.
RSD : Can I ask for you Name and your Room Number please?
Guest : Sure! My name is _____, Im from room _______.
RSD : What would you like to order mam/sir? We do have Filipino Breakfast, American Breakfast and Continental
Breakfast?
G : I would like to order for a __________.
RSD : For the Filipino Breakfast ---- What would you like to have? How would you like your Egg to be served? How
bout your Drink?
: For the American Breakfast ---- How would you like your Egg to be served? How bout your Drink?
: For the Continental Breakfast --- What drink would you like to have?
For Filipino Breakfast:
Ask for the type: Depends on the main; TAPSILOG, TOCILOG, HOTSILOG, BANGSILOG
Ask how the guest would like the sides (EGG) to be served: SUNNY SIDE-UP, SCRAMBLE, OMELETTE
Ask for the beverage: Coffee or Hot Choco and JUICE (Orange or Pineapple)
For American Breakfast:
Ask how the guest would like the sides (EGG) to be served: SUNNY SIDE-UP, SCRAMBLE, OMELETTE
Ask for the beverage: Coffee or Hot Choco and JUICE (Orange or Pineapple)
For Continental Breakfast:
Ask for the beverage: Coffee or Tea and JUICE (Orange or Pineapple)
Note: Continental Breakfast do not have any Eggs.
G : (Answer all the question depending on the preferences of the guest)
RSD : Will there be anything else?
G : No that’s all
RSD : Allow me to repeat your order, (Server will repeat the details of the order). Did I get it right?
G : Yes!
RSD : What time would you like it to be served?
G : Around _____ (TIME)
RSD : Where would you like us to deliver your food?
G : In my room, Room ____. (Or it depends on where the guest would like the food be delivered)
RSD : Certainly Mr./Ms. ______. Your order will be served around _____, Thank you for using Room Service Facilities.
G : Thank you.
ROOM SERVICE DELIVERY
Server : (Knock 3x) Room Service.
Guest : Yes?
S : Good Morning sir/mam – This order is for Mr./Ms. ______ of Room ______, one set of _______ Breakfast.
G : Yes please! Come in!
S : Would you like me to set your breakfast on the table or just leave it in the trolley?
G : Just leave it in the trolley.
S : Is there anything else I could do for you?
G : None. Thank you!
S : May I present your Bill Mam/Sir. (Present bill). How would you like to settle your bill?
G : Room Charge Please.
S : Sure! Kindly sign on the bill please.
G : Ok.
S : I will be back in an hour for the soiled dishes or just dial #0 for us to pick up the soiled dishes. Thank and enjoy
your breakfast.
AFTER 1 HOUR
Server : (Knock 3x) Room Service.
Guest : Hello, come in!
S : Excuse me mam/sir, May I remove your soiled plate?
G : Yes Please.
S : How’s your breakfast?
Feedback may vary depending on the respond of the guest. If given negative feedback, PLEASE APPLY L.A.S.T.
If given positive feedback, continue the process.
S : Glad to hear it! Thank you! Is there anything else I can help you with?
G : None! Thank you!
S : Thank you mam/sir have a nice day! (Buss out plate and leave)