Scribd
Upload
11 views8 pages

Customer Service Role-Play Guide

The document provides a guide for receptionists on how to greet customers, ask for information, offer help, and end conversations politely. It includes example phrases for various scenarios and practice activities such as role-playing and fill-in-the-blank exercises. The aim is to enhance customer service skills in a professional setting.

Uploaded by

teachermae76
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
11 views8 pages

Customer Service Role-Play Guide

The document provides a guide for receptionists on how to greet customers, ask for information, offer help, and end conversations politely. It includes example phrases for various scenarios and practice activities such as role-playing and fill-in-the-blank exercises. The aim is to enhance customer service skills in a professional setting.

Uploaded by

teachermae76
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

•Receptionist – “The receptionist answered the

phone.”

•Customer – “The customer needs help.”

•Appointment – “Do you have an appointment?”

•Department – “Which department do you need?”


•Available – “The manager is available now.”

•Confirm – “I will confirm your appointment.”

•Assistance – “Do you need any assistance?”

•Transfer (a call) – “Let me transfer your call to the


right person.”
1. Greeting Customers

•"Good morning/afternoon! How can I


help you?“

•"Welcome to [company name]. How may I


assist you?"
2. Asking for More Information

•"May I have your name, please?“

•"Could you tell me what you need help


with?"
3. Offering Help

•"I'd be happy to help you with that.“

•"Let me check that for you.“

• “One moment, please”


4. Ending the Conversation Politely

•"Is there anything else I can do for you?“

•"Thank you for calling/visiting. Have a


great day!"
Practice Activities

[Link]-Play:
[Link] pretend to be a customer, and she
practices greeting and assisting you.

[Link] scenario: A customer walks into an


office to ask for an appointment.
Fill in the Blanks:
•Provide sentences with missing words.

"_____ morning! How _____ I help you?“

"May I have your _____, please?“

Let me ____ that for you.“

Is there _________ else I can do for ____?“

You might also like