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Customer Service Experience Overview

Shubham Govind Bharmal is seeking a role that fosters professional growth while contributing to organizational success. He has experience as a Customer Service Executive and Team Leader, with a focus on resolving customer issues and enhancing team performance. He holds a BCA degree and possesses key skills in leadership, customer service, and teamwork.

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12 views2 pages

Customer Service Experience Overview

Shubham Govind Bharmal is seeking a role that fosters professional growth while contributing to organizational success. He has experience as a Customer Service Executive and Team Leader, with a focus on resolving customer issues and enhancing team performance. He holds a BCA degree and possesses key skills in leadership, customer service, and teamwork.

Uploaded by

shubhambharmal12
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Shubham Govind Bharmal

shubhambharmal12@[Link] | 9702366841 | DoB: 09.05.1999

Seeking an enriching role that enables professional development and contributes to the growth
of the organization.

PROFESSIONAL EXPERIENCE
OLA ANI Technologies PVT. LTD 08/18 - 03/19
Custome Service Executive

• Managed inbound calls from cab drivers, resolving issues promptly.


• Maintained customer satisfaction with forward-thinking strategies focused on addressing
customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.

Porter Resfeber Labs PVT. LTD 05/19 - 01/20


Customer Service Executive

• Managed inbound calls from Truck drivers, resolving issues promptly.


• Provided primary customer support to internal and external customers.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered constant flow of customer calls with minimal wait times.
• Handled customer inquiries and suggestions courteously and professionally.
• Participated in team meetings and training sessions to stay informed about product updates
and changes.
• Clarified customer issues and determined the root cause of problems to resolve product or
service complaints.
• Followed-through on all critical inter-departmental escalations to increase customer
retention rates.

Teleperformance Global Service PVT. LTD 02/20 - 08/24


Team Leader Opeations

• Helping the team achieve operational excellence, meet objectives, and provide excellent
client experiences.
• Analyzing how team members perform their jobs, and praising their interpersonal skills.
• Encouraging and influencing team members by understanding their perspectives and
connecting with them.
• Assigning tasks to team members based on their skills and competencies, and trusting in their
abilities.
• Helping the team address issues that threaten the organization or team.

EDUCATION
Maharaja Agrasen Himalayan Garhwal University 06/21 - 04/24
BCA
Maharastra State Board Of Technical Education 06/15 - 05/20
Diploma (Electronics and Telecommunication)

Maharashtra State Board Of Secondary Education 06/14 - 05/15


S.S.C.

KEY SKILLS
• Creativity
• Decision Making
• Leadership
• Customer service
• Time Management
• Team Work

INTERESTS
• Volleyball
• Swimming
• Aireal Cinematography

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