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TQM Module 1: Quality Management Basics

Total Quality Management (TQM) emphasizes that quality is defined by how well products or services meet customer needs and involves everyone in the organization. The evolution of quality control has shifted from merely inspecting finished products to maintaining quality throughout the entire process, including design and supplier management. Key components of TQM include customer focus, continuous improvement, teamwork, and ensuring quality in manufacturing and after-sales service.

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7 views2 pages

TQM Module 1: Quality Management Basics

Total Quality Management (TQM) emphasizes that quality is defined by how well products or services meet customer needs and involves everyone in the organization. The evolution of quality control has shifted from merely inspecting finished products to maintaining quality throughout the entire process, including design and supplier management. Key components of TQM include customer focus, continuous improvement, teamwork, and ensuring quality in manufacturing and after-sales service.

Uploaded by

dkumarsahab06
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© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd

Total Quality Management - Module 1 Notes

1. Quality Concepts

- Quality means how good or bad something is.

- It's about how well a product or service meets customer needs.

Evolution of Quality Control:

- Earlier: Checked only finished products.

- Now: Quality is maintained throughout the process using TQM.

Concept Change:

- Old: Only quality department responsible.

- New: Everyone is responsible.

TQM Modern Concept:

- Customer-focused.

- Continuous improvement (Kaizen).

- Teamwork.

- Prevention is better than inspection.

Quality in Design:

- Quality starts from design phase.

Review of Design & Prototype:

- Review design for issues.

- Prototype: sample model for testing before mass production.

2. Control on Purchased Product

- Ensure quality of raw materials and components bought from suppliers.


Total Quality Management - Module 1 Notes

Steps:

- Check supplier quality.

- Test materials.

- Verify supplier capacity.

- Use standard procurement procedures.

3. Manufacturing Quality

- Ensuring quality during and after production.

Includes:

- Inspection methods.

- Product control during manufacturing.

- Quality in sales and service.

- Warranty/guarantee handling.

- Analyzing and solving customer complaints.

Summary

| Topic | Key Idea |

|------------------------------|-------------------------------------------------------------|

| Quality Concepts | Quality = meeting customer needs. |

| Evolution of QC | From inspection -> prevention -> teamwork in TQM. |

| Design Quality | Quality starts from designing stage. |

| Control on Purchased Product | Suppliers must also give quality input. |

| Manufacturing Quality | Quality in making, selling, and after-sales. |

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