3/22/2024
SOMALI NATIONAL UNIVERSITY
PUNTLAND-BADHAN CAMPUS
FACULTY OF SCIENCE
DEPARTMENT OF SHARIA & ISLAMIC STUDIES
COURSE NAME: COMPUTER APPLICATION 2
FACULTY MEMBER:JAMA FARAH
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan 1
CHAPTER 1:
Introduction to Business
Communication letters.
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan 1
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3/22/2024
Chapter Objectives:
At the end of this chapter, students will be able to :
✓ Explain Introduction concept of Business communication
✓ Discuss different Components of common Business letters
✓ Elaborate the types of business letters
✓ Describe the Important of business letters
✓ Demonstrate some Samples of writing letters and their rules
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan 1
What is business?
The term business refers to an organization or enterprise engaging
a commercial, industrial or other professional activity for making
a profit.
It also refers to the efforts and activities undertaken by individuals
to produce and sell goods and services for profit.
What is communication letters?
Written correspondence used to do business, express ideas and
feelings, or transfer information between people or
organizations is referred to as a communication letter.
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan 1
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3/22/2024
What is business communication letter?
A business letter is a professional letter written for correspondence
between.
a company, business, or organization and its customers.
It follows an approved structure that depends on the relationship
between the two parties.
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan 1
Therefore, since letters of business communication is for a
commercial purpose, it’s likely to have a certain valuable
information of business, so that it must be:
• Clear.
• Concise
• Courteous
• To relay information effectively.
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan 1
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3/22/2024
Components common of Business letters
A business letter is not a complex process. Business letters have
similar components.
All may share the most common contents. Some of the
components of a business letter that you can use them for any
letter are as follows:
• Letterhead • Body of the letter
• Heading • Complimentary close
• Inside address • Signature block
• Salutation
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan 1
Letter Heading & Head :
A letter heading is the header of the organization’s formal letter, any
letter head for a organization must be top of the letter and contain the
following:
A- organization’s address
B- Phone number/fax number
C-Web Address
D-Email address and date
E- Logo of the organization
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan 1
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3/22/2024
Letter head- when a letter is for individuals , there may not be a
logo or organizations address, instead sender’s address that may
contain Title and address(state, district, zone Zip code email, tel
etc.)
Inside address: this is a receiver’s address that may contain Title
and address(state, district, zone Zip code email, tel etc.)
Salutation: This is a formal greeting line two to three word of
abbreviated such as mr. ms. Dr. sir etc, it appears two lines below
the inside address.
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan 1
Body of the letter: These are paragraphs that a letter contains and
are single-spaced and with double spaces. It depends about the
topic taken.
Complimentary close: This is placed two lines below the last line
of the body.
Examples of a complimentary close are “Sincerely,” “Sincerely
yours,” and “Yours truly, or thank you.
Signature block: Includes your typed name, title,telephone and
signature.
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan 1
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3/22/2024
Some Common Types of Business Letters
1. Acknowledgment Letter 6. Order Letter
2. Apology Letter 7. Recommendation Letter
3. Appreciation Letter 8. Contracting Letter
4. Cover Letter 9. Resignation Letter
5. Follow-Up Letter 10. Sales Letter
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan 1
PERSONAL LETTER
A personal letter is a type of letter (or informal composition) that
usually concerns personal matters (rather than professional
concerns) and is sent from one individual to another.
Personal letters may still be preferable to email communication in a
number of contexts.
This includes, but is not limited to, letters of complaint, travel
correspondence, and holiday letters
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan 1
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3/22/2024
Typical Components of Personal Letters
•Date
•Salutation
•Introduction
•Body
•Conclusion
•Closing
•Signature
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan 1
Examples of Personal Letters:
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan 1
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3/22/2024
Some Common Types of Business Letters
1. Acknowledgment Letter
2. Apology Letter
3. Appreciation Letter
4. Cover Letter
5. Follow-Up Letter
6. Order Letter
7. Recommendation Letter
8. Contracting Letter
9. Resignation Letter
10. Sales Letter
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan 1
Importance of Designing professional job application/cover letters
For any job positions when applying, you need a technically
appealing application that can sell your significant preferences agains
other candidate.
There are two primary components that any job application may
contain these are:
• Curriculum Vita/CV
• Application Letter/Cover letter
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan 1
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3/22/2024
What is curriculum vita?
The basic parts or components of curriculum vita are:
[Link] information
[Link] objectives
[Link]
[Link] skills
[Link]
f. References 1
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan
What is Application letter?
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan 1
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3/22/2024
An application letter can contain some elements or categories, which
can be summarized as follows:
[Link]
[Link] your interest to the position
[Link] your qualification relevant to the job requirement.
[Link] your personal skills.
[Link] some work experience you have gain.
f. Conclusion(complementary close) including:
[Link] name
[Link] proof if needed
[Link] personal references.
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan 1
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan 1
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3/22/2024
To write a personal Letter.
Step 1: Open word document
step 2: Write your personal address at the right corner or top midle
Step 3: Write the receivers address , name of the officer position.
Step 4: Salutation
Step 5: Subject line
Step 6: body of the letter, the contents of the body depends on how
long a topic is, two to three or four paragraphs and so on.
Step 7: give inclusion if any(optional)
Step 8 : Complementary close
Step 9: your name and signature.
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan 1
To Set the letter head in case of your own organization
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan 1
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3/22/2024
Step 2: Put the organization logo and address in the table and arrange
the size and location.
Step 3: if you want to remove table frame, hightlight the table
and go to Frame Box, then Select No border.
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan 1
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan 1
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3/22/2024
There are many different forms of application and personal
letters, there is no common structure, or specific format
followed, but some of the common standards are as
follows:
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan 1
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan 1
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3/22/2024
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan 1
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan 1
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3/22/2024
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan 1
Activity 1:
1. Write a CV that fits into a Sales position.
2. Write an application Letter that, you requesting a
sales job position.
Prepared by:Jama Farah, Course: Computer Applicatin 2 Somali National University, Puntland Badhan 1
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