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Customer Service Experiences and Insights

The document outlines various speaking prompts and questions related to personal experiences, societal issues, and cultural topics. It includes cue cards for describing specific experiences and people, as well as part three questions that encourage deeper discussion on themes such as family, education, technology, and relationships. The content is designed to facilitate conversation and reflection on personal growth and societal dynamics.

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haclam2511
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0% found this document useful (0 votes)
4 views8 pages

Customer Service Experiences and Insights

The document outlines various speaking prompts and questions related to personal experiences, societal issues, and cultural topics. It includes cue cards for describing specific experiences and people, as well as part three questions that encourage deeper discussion on themes such as family, education, technology, and relationships. The content is designed to facilitate conversation and reflection on personal growth and societal dynamics.

Uploaded by

haclam2511
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

PART 2+3 (Continued)

DESCRIBE A TIME WHEN YOU RECEIVED GOOD SERVICE IN A SHOP/STORE


You should say:
 Where the shop is
 When you went to the shop
 What service you received from the staff
 And explain how you felt about the service

PART 3:
Restaurants or cafes
1. How has the way people dine out changed in recent years?
2. What impact do you think online reviews have on the success of a restaurant or café?
3. Do you believe that small, local eateries can compete with large chain restaurants? Why or
why not?
Family-owned businesses
1. What are the advantages of a family-owned business compared to larger corporations?
2. How important is it for family-owned businesses to adapt to modern technology?
3. In your opinion, what challenges do family-owned businesses face in today's economy?
Small shops
1. How do small shops contribute to the local economy?
2. What challenges do small shops face when competing with large retailers?
3. Do you think small shops will continue to thrive in the future? Why or why not?
Service businesses
1. How has the service industry evolved with the advent of the internet?
2. What qualities do you think are important for a successful service business?
3. How important is customer feedback in improving service businesses?
Success of a business
1. What factors do you think contribute to the success of a new business?
2. How do new businesses affect the local community and economy?
3. What role does marketing play in the success of a new business?
Starting a business
1. What qualities do you think are essential for a successful entrepreneur?
2. How important is it to conduct market research before starting a new business?
3. In your opinion, what are the most significant risks involved in starting a business?

Cue card: Describe a transformative experience that shaped who you are today. You
should say:
What the experience was
When and where it took place
How you felt about that
And explain how the experience has shaped your personal growth.

Cue card: Describe your first day at school that you remember
You should say:
 Where the school was
 How you went there
 What happened that day

1
And how you felt on that day.
PART 3:
1. What would parents prepare when their kids go to school on the first day?
2. How do children socialize with each other?
3. Is socialization important for children?
4. What are the reasons for job change?
5. Are big companies better than small companies? Why?
6. What are the advantages and disadvantages coming along with changing jobs?
Describe a person who likes to read a lot. You should say:
 Who he/she is
 How you knew him/ her
 What he/she reads
And explain why you think he/she likes to read a lot
PART 3:
1 Why do you think some people enjoy reading more than others?
2 Do you think reading habits are changing in today's digital world? Why or why not?
3 How can parents encourage their children to develop a love for reading?
4 What are the benefits of reading compared to watching videos or movies?
5 Do you think people who read a lot have better problem-solving skills? Why?
6 How can technology help people become more interested in reading?
7 What role do libraries play in promoting reading habits in the community?
----
Describe a prize you have received recently (e.g. money, something valuable, a medal)
You should say:
 What it was
 When you received it
 What you did to receive it
And explain how you felt about it
Sample 1
1. Why do some companies encourage employees to compete with each other?
2. What kinds of rewards can companies offer to their outstanding employees?
3. Why do many companies offer prizes to their customers?
4. What criteria should be set for students to win a particular prize?
5. What prizes should schools set for students?
6. Should parents push their children to get prizes?
6. Why should we set prizes for competitions?
7. Do you think competitions are all about the prize?
8. Should parents push their children to get prizes?
Cue Card:
Describe a special meal someone cooked for you
You should say
 Who it was
 What meal it was
 Why he/she cooked a special meal for you
And explain how you felt about it.ưild
PART 3:
1. Should students learn to cook in school?
2. Do you think people’s eating habits would change as they get older?
3 Do people in your country like to learn to cook from TV programmes?
4 What kinds of fast food are popular in Vietnam?
5 Are there any people who wouldn’t eat meat for their whole lives?
6 What do you think about vegetarians?
Describe a wild animal
You should say:
what it looks like
what it likes to eat or do
where it lives
and explain why you like this animal.
PART 3:
Keeping pets
 What kinds of animal do people keep as pets in your country?
2
 What are some of the benefits of keeping pets?
 Do you think some animals make better pets than others?
 Do you think people should be allowed to keep rare animals as pets?
 Some people think that you should have a licence to own certain types of pet. What do you think?
Protecting animals
 Do you think people treat wild animals well in your country?
 What are some of the problems being faced by animal species today?
 Do you think it is important to spend money on protecting rare or endangered species?
 What measures might be taken to protect endangered species from extinction?
 Do you think more should be done to prevent trade in wild animals?
Animals and humans
 What are some of the ways that people use animals, aside from keeping pets?
 In your country, is it common to keep animals to perform work, such as on farms?
 Do you think people have a duty to care for animals that they keep?
 Some people think farming animals for meat is cruel. What do you think?
 Do you think it is acceptable to use animals to test new cosmetics or medical drugs?
Describe a piece of technology you own that you feel is difficult to use.
You should say:
 When you got it
 What you got it for
 How often you use it
Explain how you feel about it
PART 3
1 What technology do people currently use the most?
2 Why do big companies introduce new products frequently?
3 Why do technology companies keep upgrading their products?
4 Why are people so keen on buying Iphones even though they haven’t changed much from one Iphone to the
next?
5 Does the development of technology affect the way we study? Why?

Cue Card:
Describe an important plant that grows in your country
You should say:
 What it is
 Where you see it
 What it looks like
And explain why it is important.
PART 3
1 What plants are important to the economy in your country?
2 Should schools teach children how to grow plants?
3 Why do some people like to keep plants at home?
4. Are there many people growing their own vegetables now?
5. Do you think it’s good to let kids learn how to plant?
6. What are the differences between traditional and modern agriculture?
7. Do you think traditional farming jobs will disappear in the future?

Describe a person who has chosen a career in the medical field (e.g. a doctor, a nurse). You should say:
 Who the person is
 What profession they chose
 Why they decided to work in this field.
And explain how you feel about their choice
Part 3
1. Why do some people choose to work in the medical field?
2. How does working in a medical-related profession impact a person's life?
3. Do you think medical professionals are valued for their contributions? Why or why not?
4. In your opinion, which profession is more important: doctors or nurses?
5. How can technology influence medical-related professions in the future?
6. What qualities are essential for someone to succeed in a medical profession?
7 How has the role of healthcare professionals changed in recent years?
8 How can governments support people who want to pursue careers in healthcare?
3
9. Do you think the demand for healthcare professionals will increase in the future? Why?
10. What are some challenges that medical professionals face today?

Describe a time you missed an important appointment for something. You should say:
 When and where it happened
 What the appointment was for
 What happened when you missed it
And explain how you felt about the appointment.
PART 3:
1 Why do people often miss important appointments?
2. How do you think missing an appointment can affect a person’s professional or personal life?
3 Do you think people are more likely to miss appointments now compared to the past? Why or why not?
4 How can technology help people manage their schedules and appointments better?
5 What are the consequences of missing appointments in places like hospitals or work
6. In your opinion, how can businesses or institutions manage missed appointments to avoid iproblems?
7. Is it important to be punctual in your country?

Describe an occasion when your family asked you for help. You should say:
When it happened
Who you helped
How you helped
And explain how you felt about the experience
Part 3
1. How can children help their parents at home?
2. Should parents always help their children with everything?
3. What can children learn by helping others?
4. Do neighbours often help each other in your country?
5. How do people know that their neighbours might need help?

1. Why do you think family members often ask each other for help?
2. In what situations do you think people are most likely to seek help from their family instead of others?
4. How can helping family members strengthen relationships?
5. Do you think it’s more difficult for younger generations to ask for help compared to older generations?
Why?
6. What are the differences between helping family members and helping friends or colleagues?

Describe a person who other people often asked advice for. You should say:
 Who this person was
 Why you asked for the advice
 What the advice was
And explain how you felt about the advice
PART 3:
1. What qualities make a person good at giving advice?
2. Why do people usually seek advice from others?
3. Do you think it’s better to ask for advice from family members or friends? Why?
4. How has the way people seek advice changed over time, especially with the internet?
5. Why do some people prefer to make their own decisions without asking for advice?
6. Do you think people follow the advice they receive, or do they tend to ignore it? Why?

Describe a challenge you faced that you thought was rather difficult. You should say:
What it was
When and where you faced it
Why you thought it was a difficult challenge
And explain how you felt at the time
Part 3
1. What do children often do when they face a challenge?
2. Is it easy for children to overcome a challenge?
3. What activities do you think will pose a challenge to children?
4. Do most people choose to face a challenge alone or with others?
5 Why do some people enjoy doing extreme sports?
4
6 What challenges do people face when learning a new sport?

Describe a place you would like to learn the culture there ( [Link], theatre, museum).You should
say:
 Where it is
 How you knew this place
 What it is like
And explain how the place is related to culture
Part 3:

1. Why do you think it’s important to learn about different cultures?


2. What are some effective ways to experience a culture when visiting a new place?
3. How can museums or theaters contribute to preserving cultural heritage?
4. Do you think technology has changed the way people learn about different cultures? How?
5. What challenges do cultural institutions face in attracting visitors?
6. In your opinion, should schools include more cultural education in their curricula? Why or why not?
7. How do you think culture will be presented in the future?
8. Do you think museums should be free for young people?

Describe a person you know who is skilled at making things by hand (e.g., toys, furniture).
You should say:
 Who this person is
 What they make by hand
 How they learned to make things
And explain why you think this person is good at making things by hand.
Part 3:
1 What skills are important for someone who makes things by hand?
2 Why do you think handmade products are becoming more popular?
3 Is traditional craftsmanship important to the country’s industry?
1. How does the rise of technology impact traditional crafts and handmade items?
2. What are the advantages and disadvantages of buying handmade products compared to mass-produced
items?
3. How can communities support local artisans and craftsmen?
4. Do you think schools should teach students skills related to making things by hand? Why or why not?
5. How can someone become skilled at making things by hand, and what resources can they use?
Describe an old friend you have lost touch with and got in touch with again. You should say:
 Who he/she is
 How you knew each other
 Why you lost contact
 How you got in contact again
And explain how you felt after getting in contact again
Part 3
1. Is it better to have a lot of friends than just a few friends?
2. Would having just a few friends limit your horizons?
3. Do you think you are good at maintaining good relationships with others?
4. Why do old friends lose touch with each other?
5. Why do people need to make new friends?
6. Why do we have to give up some old friends?

Describe something in your study/work that has made you feel confident. You should say:
 When it happened
 What it was
 Why it made you feel confident
And explain how you felt about it

Part 3
1. What can teachers do to help their students become more confident?
2. Why do so many people lack confidence these days?
3 Do you think that children of confident parents are also confident?
4. Why do so many people lack confidence these days?
5 What role does confidence play in achieving success in studies or work?
5
6 How can failure impact a person's confidence, and what can they do to overcome it?
7 How do support from colleagues or classmates influence confidence levels?
8 Do you think confidence can be developed, or is it something people are born with? Why?
Describe a time that answer phone call from person who you don't know in public place. You should say
 Where it happened
 What he/she said
 How you corresponded
And explain how you felt about the experience
Part 3:
1. Do most people mind people talking on the phone in public places?
2. What are the differences between sitting beside a person who keeps talking on the phone
and a person who keeps talking to you?
3. Why do some people not care what they do in public places?
4. Do you think parents should teach their children not to behave badly in public places?
5 In what situations do you think it is appropriate to answer a phone call in public?
6 How has technology changed the way we communicate with others, especially with unknown callers?
7 Do you think people are becoming more cautious about sharing personal information over the phone? Why?
8 In your opinion, should people have the right to ignore calls from unknown numbers without explanation?
Why?
Describe an online video where you learned something new. You should say:
 When and Where you watched it
 What it was
 Why you watched it
And explain what you have learned from it
Part 3:
1. What kinds of videos are most popular in your country?
2. Are there many people who watch online videos a lot?
3. Do you think people spend too much time on watching short videos? Why?
4. Why are so many young people obsessed with short videos?
5. What are the advantages of online learning?
6. Do you think online learning will replace face-to-face learning?
7 What skills do you think are essential for creating engaging educational videos?
8. How do you think the popularity of online educational content has changed in recent years?
9 Why do you think people prefer watching videos over reading articles or books for learning?
Describe a person who always has strong opinions. You should say:
 Who this person is
 How you knew him/her
 Why you think he/she is an opinionated person
And explain how you feel about him/her
Part 3:
1. What aspects do young people have strong opinions about?
2. What aspects do old people have strong opinions about?
3. Do you think parents should educate their children to have strong opinions?
4 In what ways can strong opinions positively or negatively impact relationships?
5 How important is it for people to express their opinions openly?
6 Do you think social media influences how strongly people hold their opinions? Why?
7 Are there topics that you believe should be avoided in discussions to maintain harmony? Why?
Describe the ideal home (e.g. house or apartment) that you would like to live in.
You should say:
 Where it would be
 What it would look like
 What special features it would have
And explain why it would be an ideal place for you
Part 3:
1. What’s the difference between home in the past and nowadays?
2. How has the concept of an ideal home changed over time?
3. What are the key factors people consider when choosing a place to live?
4. Do different people have different preferences for houses or apartments?
5 What role does technology play in modern home design?
6 How does living in a house compare to living in an apartment?
7 In your opinion, how important is location when choosing a home?
6
Describe a place in your hometown that you would like to take your parents/friends. You should say
 What the place is
 Where it is
 When you would like to visit there
And explain why you would like to take your parents or friends there.
PART 3:
1 What are the differences between travelling today and in the past?
2 What do you think has led to the growth in the tourism industry?
3 Where do you think people want to go most during the holidays?
4 What are the differences between the places that young people and old people go?
5 What are the benefits of travelling with family members?
6 Do you think people will travel more in the future? Why/ Why not?
Describe an old person who has had an interesting life
You should say:
 Who this person is
 Where he/she lives in
 What he/she has done in his/her life
And explain how you feel about this person
PART 3
1. What do you think people like to do when they are old?
2. Do you think grandparents can always have a good relationship with their grandchildren?
3. What can grandparents and grandchildren learn from each other?
4 How do you think the lives of older people today differ from those of the past?
5 What roles do older people play in your society?
6 Do you think it's important for older people to remain socially active?
7 How has modern technology impacted the lives of older people?
8 In your opinion, should governments provide more support for elderly people?
Describe a gift you have received that was important to you
You should say:
 Who gave it to you and for what occasion
 What it looks like
 How you use it
And explain why it is important to you.
Part 3:
1. Why do we often give children gifts as a reward for their academic achievements?
2. In what situations do you think it is good or bad to give gifts to children?
3. How do children’s preferences for gifts change as they grow older?
4 Do you think children today expect more expensive gifts than in the past?
5 Do you think parents should ask children about the gifts they want, or should they choose for them?
6 Do you think people will continue to give physical gifts in the future, or will digital gifts become more
popular?
Describe a crowded place you went to
You should say:
 When you went there
 Who you went there with
 Why you went there
And explain how you felt about it
Part 3:
1. Why have cities been more and more crowded?
2. Will there be more or less green space in cities in the future?
3. Will people use bikes more or less in cities in the future?
Visiting cities on holiday
1 What are the most interesting things to do while visiting cities on holiday?
2 Why can it be expensive to visit cities on holiday?
3 Do you think it is better to visit cities alone or in a group with friends?
The growth of cities
1 Why have cities increased in size in recent years?
2 What are the challenges created by ever-growing cities?
3 In what ways do you think cities of the future will be different to cities today?
Describe a movie you watched recently
You should say:
7
 When and where you watched it
 Who you watched it with
 What it was about
And explain why you chose to watch this movie
PART 3
Watching films/movies
1 What are the most popular types of films in your country?
2 What is the difference between watching a film in the cinema and watching a film at
home?
3 Do you think cinemas will close in the future?
4. Do Vietnamese people prefer to watch domestic movies or foreign movies?
Theatre
1 How important is the theatre in your country's history?
2 How strong a tradition is it today in your country to go to the theatre?
3 Do you think the theatre should be run as a business or as a public service?

Describe the most expensive item you have ever bought. You should say:
 What it was
 When and where you bought it
 What you used it for
And explain how you felt about it
Part 3:
1. Do people spend too much time shopping these days? Why/ Why not?
2. How does shopping in small local shops differ from shopping in large city centre shops?
3. Do you think people will continue to buy things at physical stores in the future?
Expensive items
1 Which expensive items would many young people (in your country) like to buy?
2 How do the expensive items that younger people want to buy differ from those that older people want to
buy?
3 Do you think that people are more likely to buy expensive items for their friends or for themselves?
Rich people
1 How difficult is it to become very rich in today's world?
2 Do you agree that money does not necessarily bring happiness?
3 In what ways might rich people use their money to help society?

Describe a public park or garden. You should say


 When you often go there
 Where it is
 Who you often go there with
 What you can do there
And explain how you feel about it
Part 3
1 What benefits can parks bring to a city?
2 What should people do to help maintain public parks and gardens?
3 Are there any differences in what old and young people enjoy doing in parks?
4 In your opinion, what features make a park or garden attractive to visitors?
5 How have parks and gardens evolved over time in your country? Are they different now from what they
used to be?
6 Is it common for people to have a garden where you live?
7 Why do some people like planting flowers?
8 If you had a garden, what would you plant?

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