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Market Share Forecasting Using Markov Processes

The document discusses the analysis of switching behavior among Business Class customers for British Airways and the estimation of market shares using Markov processes. It includes calculations for BA's market share over two years, the estimation of a transition matrix for two products, and the analysis of switching probabilities for British Gas's payment schemes. The document also seeks to determine future market shares after two quarters and in the long run based on the provided data.

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VISHHAL GUPTA
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0% found this document useful (0 votes)
9 views2 pages

Market Share Forecasting Using Markov Processes

The document discusses the analysis of switching behavior among Business Class customers for British Airways and the estimation of market shares using Markov processes. It includes calculations for BA's market share over two years, the estimation of a transition matrix for two products, and the analysis of switching probabilities for British Gas's payment schemes. The document also seeks to determine future market shares after two quarters and in the long run based on the provided data.

Uploaded by

VISHHAL GUPTA
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

1.

In analysing switching by Business Class customers between airlines the


following data has been obtained by British Airways (BA):
Next flight by
BA Competition
Last flight by BA 0.90 0.10
Competition 0.20 0.80

For example if the last flight by a Business Class customer was by BA the
probability that their next flight is by BA is 0.85. Business Class customers make 2
flights a year on average.

Currently BA have 40% of the Business Class market. What would you forecast
BA's share of the Business Class market to be after two years?

2. An operational researcher is analysing switching between two different


products. She knows that in period 1 the market shares for the two products
were 50% and 40% but that in period 2 the corresponding market shares
were 60% and 40% and in period 3 , 70% and 30%. The researcher believes
that an accurate representation of the market share in any period can be
obtained using Markov processes. Assuming her belief is correct:

● Estimate the transition matrix.


● Calculate the market shares in period 4 using the estimated transition
matrix.
● If the actual market shares for period 4 were 71% and 29% would you
revise your estimate of the transition matrix or not? Give reasons for your
decision.

3. British Gas currently has three schemes for quarterly payment of gas bills,
namely:

(1) cheque/cash payment

(2) credit card debit

(3) bank account direct debit

Their research department has estimated the following matrix of probabilities for
switching between schemes:
Will switch next
quarter to scheme
1 2 3
Currently pays by scheme 1 | 0.85 0.10 0.05 |
2 | 0.04 0.90 0.06 |
3 | 0.02 0.23 0.75 |

If 60% currently pay by scheme (1), 30% by scheme (2) and 10% by scheme (3)
what will be the corresponding percentages after:

● two quarters; and


● in the long-run.

Common questions

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To estimate the transition matrix, use the changes in market share percentages over the given periods. The observed market shares are: Period 1: 50% and 40%, Period 2: 60% and 40%, Period 3: 70% and 30%. By observing changes across periods and assuming a Markov process, calculate transition probabilities. For example, if product share increased from 50% to 60% between periods 1 and 2, the transition matrix elements can be derived using changes: \[T_12=\frac{60-50}{(50)}=0.2\]. Repeat for all periods and ensure row sums equal 1. Interpreting significance involves assessing stability and prediction accuracy for market shares using the matrix .

Revising the transition matrix depends on evaluating the deviations between the predicted and actual period 4 market shares. Given the previous periods' steady increase and assuming a matrix derived from them, a small deviation may not necessitate changes. If the deviation of actual from predicted shares (say, predicted 70% vs. actual 71%) is minor and within expected variations, revision may be unnecessary. However, significant discrepancies indicate model inaccuracies or external factors affecting stability, warranting reevaluation of transition probabilities to reflect new trends .

To calculate the long-run (steady-state) distribution of payment schemes, find the eigenvector of the transition matrix that corresponds to an eigenvalue of 1. The transition matrix is: \[ [0.85, 0.10, 0.05], [0.04, 0.90, 0.06], [0.02, 0.23, 0.75] \]. Solve for the vector \(v\) where \(Tv = v\), subject to \(v_1 + v_2 + v_3 = 1\). Solving yields the long-run distributions approximately: \(v_1 \approx 0.607\), \(v_2 \approx 0.218\), \(v_3 \approx 0.175\). Thus, the long-run percentages are 60.7% for scheme (1), 21.8% for scheme (2), and 17.5% for scheme (3).

To forecast BA's market share after two years, you need to model the changes using a Markov process with the given transition probabilities. The initial market share of BA is 40%, and the competition holds 60%. The transition matrix is: Last flight \ Next flight \ (BA, Competition): (0.90, 0.10), (0.20, 0.80). Calculate the market share after each transition by multiplying the initial state vector [0.40, 0.60] by the transition matrix for two periods. After one year (one transition): [0.40, 0.60] * [ [0.90, 0.10], [0.20, 0.80] ] = [0.46, 0.54]. After the second year: [0.46, 0.54] * [ [0.90, 0.10], [0.20, 0.80] ] gives [0.514, 0.486]. Therefore, BA's market share is forecasted to be 51.4% after two years .

To predict the distribution after two quarters, use the initial state vector of payment schemes [0.60, 0.30, 0.10] and the given transition matrix: \[ [0.85, 0.10, 0.05], [0.04, 0.90, 0.06], [0.02, 0.23, 0.75] \]. After one quarter: Multiply the initial vector by the matrix to get [0.603, 0.270, 0.127]. For two quarters, multiply again: [0.603, 0.270, 0.127] * transition matrix, resulting in approximately [0.616, 0.245, 0.139]. Therefore, the predicted distributions are 61.6% for scheme (1), 24.5% for scheme (2), and 13.9% for scheme (3) after two quarters .

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