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Order Address Change Assistance Chat

Becky contacted Vista to change the shipping address on her order and requested a refund of $255.08 due to a previous address error. Roshalee confirmed the correct address and sent a receipt to Becky, who expressed gratitude for the assistance. The issue was resolved with the correct address recorded for the order.

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Rebecca Kate
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4 views1 page

Order Address Change Assistance Chat

Becky contacted Vista to change the shipping address on her order and requested a refund of $255.08 due to a previous address error. Roshalee confirmed the correct address and sent a receipt to Becky, who expressed gratitude for the assistance. The issue was resolved with the correct address recorded for the order.

Uploaded by

Rebecca Kate
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd

Roshalee (1/16/2025, 7:04:40 PM): Hi Becky!

Thank you for contacting Vista, my name


is Roshalee.

How can I help you today?


Becky (1/16/2025, 7:06:59 PM): I have lost connect on the chat twice now. I placed
an order today and the address needed to be changed. The last one I chatted with
said I need to cancel the order and reorder it. I need the full amount of $255.08
refunded and the order recorded with the correct address for the same amount. There
was a credit given on the first order to provide a 40% off the banner as we weee
told it was good to the end of today.
Roshalee (1/16/2025, 7:07:10 PM): I understand you need assistance with updating
your shipping address on your recent order. I will be happy to help.
Roshalee (1/16/2025, 7:07:52 PM): I see the last order with the Retractable banner
and cards.
Roshalee (1/16/2025, 7:08:06 PM): Please confirm the correct shipping address.
Becky (1/16/2025, 7:08:28 PM): 6451 E Almy Rd
Vestaburg, MI 48891
Roshalee (1/16/2025, 7:09:12 PM): This is the shipping address on the last order.
Becky (1/16/2025, 7:09:41 PM): No this is the one I need it shipped to.
Roshalee (1/16/2025, 7:10:10 PM): Yes that is right, This is the one the order is
being shipped.
Roshalee (1/16/2025, 7:10:12 PM): This is order VP_FQCPJ044.
Becky (1/16/2025, 7:10:55 PM): 8101 Pine Grove Road North
Vestaburg, Michigan 48891 Was the wrong address. This is for a church and I need to
to go to the pastors home.
Roshalee (1/16/2025, 7:12:09 PM): The last order with the banner and the postcards
are going to 6451 E Almy Rd
Vestaburg, MI 4889.
Becky (1/16/2025, 7:13:11 PM): Are you able to email me a receipt with that address
shown? I receive an email that said my requested address change was denied.
Roshalee (1/16/2025, 7:13:31 PM): Order confirmation email was sent successfully
for order VP_FQCPJ044 to beckyenglish@[Link].
Roshalee (1/16/2025, 7:13:38 PM): Please check and confirm.
Becky (1/16/2025, 7:14:41 PM): Great, thank you very much. I appreciate all you
have done.
Becky (1/16/2025, 7:14:50 PM): All looks good.
Roshalee (1/16/2025, 7:14:58 PM): Awesome!
Roshalee (1/16/2025, 7:15:06 PM): Is this all for today?
Becky (1/16/2025, 7:15:24 PM): That was everything, you have been very helpful.
Roshalee (1/16/2025, 7:15:33 PM): It's my pleasure assisting you today, Thank you
for contacting Vistaprint have a great day!

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