Section 1

P1 (2).mp3
Woman
Hello City swimming school.
Man
Ohh hello. I wanted to ask about swimming lessons. That's in a class, not individual.
Woman
Right. Well, we do group lessons at various levels to start off with. We have what we
call the water babies class. That's for babies of three months and over.
Man
Really, as young as that.
Woman
Yes, that's really the best time to start.
Man
Right. Well, we do have a baby, so I'll make a note of that. What do they actually do
in the lessons?
Woman
Well, the main aim is just to familiarize them with the water so they feel at ease
there. They get the children to enjoy themselves and they have lots of (1) toys and
things they can use to play with in the water.
Man
Right. And how much do the lessons cost?
Woman
They are held on Tuesday mornings and each lesson costs £3.80 it's not really a
course as such.
Man
OK. Well, I'll talk to my wife about that. Uh, but I was actually ringing about lessons
for me.
Woman
OK. So are you a beginner?
Man
Not exactly, but I'm not very good.
Woman
Well, the beginner's classes are really for people who don't have any experience of
swimming. They aim to teach you techniques for (2) breathing in the water and
they get you to do things like put your head underwater and open your eyes.
Man
OK, I can do that.
Woman
And by the end of the course, they aim to have you swimming 5 meters.
Man
I think I can probably just about do that.
Woman
OK, so you'd be better in the intermediate class then. That's where you learn the
main swimming strokes, front stroke, back stroke and so on.
Man
What about (3) dive?
Woman
Yes, they teach you how to do that, and you'd also do some underwater swimming.
Man
Not with a tank or anything.
Woman
Oh, no, not scuba. Just ordinary underwater swimming. And in the intermediate
course you also look at water (4) safety both in the pool and when swimming in
other places.
Man
OK. Well, that sounds the right level for me I. Think so? How much does that cost?
Woman
61 lbs. For a course that's 10 lessons.
Man
Can you tell me a bit more about the class? How many people would there?
Woman
Be in it. Well, the intermediate class is usually around 8:00 to 10:00. That's what we
aim at, though. Occasionally it might go up to 12.
Man
OK, that sounds quite a reasonable size. Not too many and the class is for (5)
adults. Is it? OK. And just out of interest, is there an advanced class?
Woman
Yes, they focus on developing more efficient swimming techniques and on working
on your (6) speed, and they also prepare you for competitive swimming.
Man
OK, now I think I'd want to start with the intermediate one really.
-------
Man
Now, is there anything special I need to know?
Woman
Well, the classes are on Tuesdays and the first lesson is on (7) January the 13th,
so you need to register before then January the 8th is the latest, but it's filling up
quickly, so I'd do it straight away. You can pick up a form here or get one off the
Internet and classes are at 7:30.
Man
Right. Then I just roll up with my swimming trunks. Do I have to bring my own towel.
Woman
That's right. We provide all participants with a swimming (8) hat though. Ohh.
Man
I don't usually wear one.
Woman
Well, we do insist on it. Actually it helps the instructor to identify you apart from
anything else. Oh, and don't forget you need a 20P coin for the (9) locker.
Man
Oh, OK. Right. Well, I've been meaning to do this for. I really need to get some more
exercise and everyone says swimming is good for your health.
Woman
Yes, and a lot of people find it improves their (10) confidence too. And of course, it
could save your life or even someone else's.
Man
That's right. OK. Well, thanks very much. Goodbye.

Section 2
P2 (2).mp3
Hello everyone and welcome to the University of NSW. The first thing I'd like to do at
today's orientation session is get you all oriented. That means tell you the location
of some useful facilities and services. So first of all take out the maps we gave you
all as you came in the door. The map is the big yellow sheet of paper. As you can
see on the map, N is at the top, S at the bottom, etc. Which way is north? Well, look
through that window. On my left, you're right. See the rising sun. That would have to
be east, so north must be directly behind me.
Now we are at the campus main gate. The recreational facilities are on my right
hand and (11) E its opposite is the student center. No questions? Good. Pretty
easy, right? OK. Did everyone eat breakfast at the Student Food service this
morning? Was the food good? Yes. Yes, I am joking. I've eaten there too. So after a
meal like that, you must be eager to go to a doctor, right? Well, I have good news
for you. (12) A The Student Health Centre is located about half a kilometre.
Straight north of here. Look on your maps. You see the street on the east side of
this building. Ned Kelly Ave. Just follow that. About 500 metres. And the health
centre will be on your left at the Third Cross Street.

Now I know you all just got here, so you must be wondering how to tell your folks
you've arrived safely. How much you miss the dog and how you already need more
money. If you don't have an iPhone, you probably are wondering where to find a
computer. (13) B Good news if you go straight out of its door and walk down the
Garden St. you'll see the Internet unit on your left side just next to the gym. The
hours are posted on the door and the computers are free, but you must bring your
student ID card with you.

Like I tell everyone. If you need help with anything. You can probably find right here
in the student center. Do you see? The four buildings. There, between the student
center and the library. Those are the dormitory. The main storms are the two on the
South, the women's, the two on the north. OK. I'm sorry to have to tell you, but the
university has been doing a lot of repairs and remodeling and it's not all done yet,
so there may be some small problems with your dorm rooms. Maybe the window
doesn't open. Maybe an air conditioner. Missing or does not work if there are any
problems (14) D you can go to the Complaint Office which is right beside the
teaching building between the Parker Street and the Cramer St. Just tell them your
problem and they should have it fixed by the time you graduate in four years. I'm
joking, but please be patient. There are a lot of little things they need to take care
of. Tired of the school food? No. Give it a week. Or maybe you just need a place to
get coffee. In the wee hours of the night, during one of those marathon study
sessions. (15) C Either way, you definitely have to check out the little cafe just past
the women's dormitories. They've got free Wi-Fi, so a lot of students saddle up with
coffee and a bagel for hours on end to get work done.
-------------
As for the dorm rooms, I have some bad news and some good news. The bad news
is the rooms are small. And you'll probably be sharing space with at least three
other students. The good news is that each room has its own (16) bathroom.
What's good about sharing a bathroom with three strangers? Hmm. Good question.
OK, call it bad news and worse news.

Hey maybe try this for good news. Each dorm has a kitchen. If you want to make
snacks or meals, you can do it there. You can buy food containers at any campus
convenience store, so you can store your food in the kitchen. But a word of warning,
you should definitely write your name on your (17) food containers. Sad to say,
there are food thieves among your fellow students.

Speaking of thieves, a word about security. I mean this is Australia and we do get
drunken Bush Rangers wandering onto campus. Each of you will be given a key for
your dorm room. Don't lose it. You have to pay for any replacement and fill out a
bunch of papers too. Red tape.

Your key does not work for the front door of your dorm, however. To the right. Of
each door, there's a keypad with numbers. When you move in, they will tell you the
(18) code you use to enter the door. Please do not tell the code to people who do
not live in the dorm. Let's see. Have I forgotten anything? Oh yes, most of you are
not rich, correct. So when your clothes get dirty, you can't just throw them away
and buy new ones. That means you have to learn to do laundry, or men. That
means you have to hurry up and get married. If you decide to wash those clothes.
And not get married. There are laundries in each dorm where? Oh, I almost forgot to
tell you, the laundry for each dorm is in the (19) basement. Some real good news
this time if you're a student it is free.
You do have to buy your own soap. However, the laundry closes by the buy at
11:30. And now that I've mentioned 11:30, Please remember the dorm doors are
locked at (20) 11:30 PM. Your code will not work. If you want to get in, you'll have
to call the night watchman. Don't worry, you can get that number at the dorm
office. Yes, the dorm office and the complaint office are the same office alright then?
Before we continue, are there any questions?
Section 3
P3 (3).mp3
Peter
Hi Shona.
Shona
Hi Peter. Have you made-up your mind about which internship program to apply for?
Peter
Yes, pretty much.
Shona
I'm entirely at a loss. I mean, there are so many good ones. Can you give me some
tips? What is your top priority when weighing up these programs.
Peter
Well, I guess I'd go for ones that can help me with the skill set I lack for my future
career. (21) B I still need a lot of practical training in dealing with statistics. But
keep in mind that you don't want to set your goal 2 grand like drawing up a
business plan. You might end up nowhere.
Shona
I see. So I want to learn how to organize ideas and present them.
Peter
Good, now you've nailed step one.
Shona
Now what?
Peter
You must also consider your strengths for a suitable internship program. Otherwise
you might get rejected or end up with one that you are incapable of doing.
Shona
But I have no idea what I'm good at.
Peter
Communicate with people around you or whom you've worked with. That's what I
did. I thought I was a good team leader, but many people I've worked with for
various projects mentioned something else (22) B they admire that I could work
around the clock to finish projects on time. And indeed, I'm more focused and
perform better when I'm pushed for time.
Shona
Good point. So what do you plan to do next?
Peter
I'll visit the careers officer to help me with the school application form. You know,
the one we have to submit before applying to companies.
Shona
But it is unnecessary to fill it. In it's only optional.
Peter
Really, I'm glad I heard from you. (23) B Then I'll ask the careers officer to look at
my personal statement and to give me some tips on polishing.
Shona
Don't you need help with your CV?
Peter
No, I'm good. I have already learned to write it in class.
Shona
That's good. So what kind of company did you choose?
Peter
I've decided to apply for an IT company.
Shona
Why is that?
Peter
Well, even though I've learned how the IT industry developed in the past from
different lectures, (24) A - I know nothing about its latest trends. I'm prepared to
work in an IT company and fill in the information gap.
Shona
I see. What do you plan to do next term?
Peter
I think I'll stick to most of the optional modules I've chosen, but regarding the
language sessions I'm doing poorly in Japanese. (25) B I'd better drop it before
wasting more time. I think I'll learn Spanish instead.
Shona
Oh, I learned Spanish for a year. I think you'll find it interesting.
-----
Shona

Do you know what job opportunities these companies offer interns?

Peter
I've searched online and browsed some of the schemes. Do you know saik?
Shona
Yes, I heard they offer internship positions dealing with customer interaction
management. But I'm not quite sure what that means.
Peter
Well, the position offers the chance to become (26) B fully aware of customer value
and keep in touch with customers to keep them highly engaged and satisfied. These
include activities such as PR, communications, marketing and customer service.
Shona
Sounds like loads of work to do. What about Gemini technology?
Peter
It's an IT consulting company, although many employees say it's stressful working
there, I want to apply for this one.
Shona
Why is that?
Peter
Actually, the company provides service to improve software architecture, but that's
pretty demanding as a team of software engineers has to provide detailed analysis
and suggestions for required changes before the deadline (27) C - as an observer
and participant of a particular project, an intern can learn how to work to a strict
deadline.
Shona
That's not my area of expertise, but I'm sure you'll excel at this.
Peter
I certainly do hope so. Have you checked out Deloitte?
Shona
Of course, (28) F that's a renowned accounting firm and thus its internships offer
excellent learning experiences in this regard. You know, things like examining a
company's financial statements, the income statement, balance sheet and cash
flow statement. I want to give it a try, but I might get rejected. So I need a back up
plan. Have you read anything about Kearney?
Peter
Yes, it is another consulting firm. (29) A It provides opportunities to reach out to
other business partners and pay attention to networking.
Shona
Well, that sounds interesting.
Peter
I'm thinking about vortex, but I haven't got anything useful from its website.
Shona
I worked there last summer. (30) D It's an international company with headquarters
in Spain, so most of the managers here speak Spanish thanks to the internship
experience, I became fluent in it.
Peter
Right. That's not for me.

Section 4
P4 (3).mp3
The development of trust is an essential social tool, allowing people to form
productive and meaningful relationships, both at a professional and personal level.
Trust is indispensable in friendship, love, families and organisations, and plays a key
role in economic exchange and politics. Much recent evidence indicates that trust
contributes to economic, political and social success.

When we make contacts with strangers, such as doing business with the clients who
we meet for the first time, our trust in them can only rely on their (31) kindness.
So from our own judgment or the comments from other people, we can have a
rough idea if the stranger is trustworthy. Trust is important because it is the basis
around which all human relationships evolve. Without trust, there can be no
relationship. Trust can come naturally, or it can be manifested. If you find trust of
this magnitude in life, then you are lucky. Also, you can always count on them to
protect through all, if not most, of lifes perils. Trust is important because if you don't
trust someone then they are not available, believe it or not, reducing the chance of
suffering from (32) poverty is to understand trust, because when you trust other
people you can have more support and resources.

However, our ability to trust others varies from individual to individual, just like
different people's ability of recognising a person's (33) face is not the same. Bonds
of trust are also extremely fragile. A single act of betrayal, such as a marital affair,
can instantly erase years of trustworthy behaviour. The consequences of such
breaches in confidence can be disastrous, and not only for a relationship. The study
demonstrates how oxytocin can facilitate social interactions after trust has been
violated by potentially lowering defence mechanisms associated with social risks
and by overcoming negative feedback that is important for adapting behaviour in
the future. Luckily, oxytocin in our body has the ability to inspire trust in and among
people. This chemical is released whenever (34) interaction happens between
people.

To study social interactions, economists and more recently, neuroscientists, take

advantage of a simple experiment. Two participants play the so-called trust game.
The first participant is faced with the decision to keep a sum of money or share it
with the 2nd participant, who has no (35) obligation to give the money back. He
would get more money if the second person returns it. In this game, the first person
is left with an important social dilemma. To trust or not to trust. Although it is more
profitable to trust, doing so leaves the investor at risk of betrayal. Trust is not
something that naturally occurs when two people meet for the first time. It involves
a (36) process. One person has to show the quality of being trustworthy to the
other person. This can be achieved by certain behaviours and communication.
Therefore trust is conditional. People should not take it for granted.

Oxytocin does not only exist in human beings, animals also have this gift, and it can
be seen when they have (37) cooperation with each other. Oxytocin in monkeys,
for example, allow them to work together to find food and to fight against enemies.

The Nash Equilibrium's game theory, the first participant will make the best decision
he can with no (38) expectations that the 2nd participant would change his
decision. The second participant will do the same, so the outcome depends on the
decision of the other person. This game is similar to the one we just talked about.

The oxytocin level doesn't stay the same in a person's body. Studies have found
that people who are under a lot of stress would have (39) higher levels of oxytocin.
Oxytocin causes a substantial increase in trust among humans, thereby greatly
increasing the benefits from social interactions. It's also noted that the effect of
oxytocin on trust is not due to a general increase in the readiness to bear risks, On
the contrary, oxytocin specifically affects an individual's willingness to accept social
risks arising through interpersonal interactions. To sum up, oxytocin is like a kind of
social (40) glue that is helpful in social bonding. Further research is needed to
explore oxytocin and trust, and how this hormone can be used to strengthen our
trust in others and even treat mental disorders that specifically relate to deficiencies
in social behaviour. Next, we're going to talk about…