Understanding Social Media Concepts
Understanding Social Media Concepts
LITERATURE REVIEW
2.1 CONCEPTUAL FRAMEWORK
2.1.1 Concept of Social Media
Over the years, many scholars have been able to distinctively define and clarify the concept of
social media. In their definition and clarification, the concept of social media has been used
interchangeably with social networking site. Likewise, in this section, the word will be used
interchangeably.
Social media are elements of the new media and according to Danny (2010) have become the
highest activity on the internet today. The concept of “social media” or “social network site” is broadly
used to refer to Web sites that enable users to articulate a network of connections of people with whom
they wish to share access to profile information, news, status updates, comments, photos, or other forms
of content.
In defining social media, Kaplan and Haenlein (2010) gave a general definition of social media in
consideration of Web 2.0 and User-Generated Content. According to them social media is a group of
internet-based applications that build on the ideological and technological foundations of Web 2.0 and
that allows the creation and exchange of User Generated Content. They also went further to describe
social media as a group of internet-based applications that build on the ideological and technological
foundations of Web 2.0 and that allow the creation and exchange of user-generated content.
Nwanton, Odoemalamn, Orji-Egwu, Nwankwo and Nweze (2015) defines social media as those
internet-based tools and services that allow users to engage with each other, generate contents, distribute
and search for information online. Parr (2017) defines social media as the use of electronic and Internet
tools for the purpose of sharing and discussing information and experiences with other human beings in
more efficient ways.
On the other hands, Jantsch (2018) considers social media as the use of technology combined
with social interaction to create or co-create value. According to Merriam-Webster dictionary (2017),
social media is a form of electronic communication (as websites for social networking and
microblogging) through which users create online communities to share information, ideas, personal
messages, and other content (as videos) while Dykeman (2018) acknowledged social media as “the means
for any person to: publish digital, creative content; provide and obtain real-time feedback via online
discussions, commentary and evaluations; and incorporate changes or corrections to the original content”
(Dykeman, 2018).
Bryer and Zavatarro (2015) described social media as technologies that smooth the progress of
social interaction, make possible collaboration, and enable deliberation across stakeholders. These
technologies now include blogs, wikis, media (audio, photo, video, text) sharing tools, networking
platforms, and virtual worlds. Social Media Online is a primarily internet-and mobile-based tools for
sharing and discussing information by users. The term, according to Andreas and Michael (2010), refers
to “a group of Internetbased applications that build on the ideological and technological foundations of
Web 2.0, and that allow the creation and exchange of user-generated content."
Drury (2018) describes social media as online resources that people use to share content: video,
photos, images, text, ideas, insight, humor, opinion, gossip, news. Safko and Brake (2019) further defined
social media as “activities, practices, and behaviors among communities of people who gather online to
share information, knowledge, and opinions using conversational media. Kietzmannn, Silverstre,
McCarthy and Leylan (2012) describes social media as the platform that employs mobile and web based
technology to create highly interactive platforms via which individuals and community share, co-create,
discuss and modifies user generated content.
Davis, Canche, Deil-Amen and Rios-Aguilar (2012) refer to social media technology (SMT) as
web-based and mobile applications that allow individuals and organizations to create, engage, and share
new usergenerated or existing content, in digital environments through multi-way communication.
Through this platform, individuals and organizations create profiles, share and exchange information on
various activities and interests. An interesting aspect of social media is that, it is not limited to desktop or
laptop computers but could be accessed through mobile applications and smart phones making it very
accessible and easy to use. Examples of these social media platforms both on the web and mobile
application include Facebook, Twitter, YouTube, Whatsapp, Instagram, blogs etc.
According to Boyd and Ellison (2007), “social networking sites are web-based service platform
that enable individuals to create a public or semi-public profile within a bounded system, articulate a list
of other users with whom they share a connection, and view and navigate their list of contacts and those
made by others within the system” (p. 21). These sites are used to interact with friends, peers and others
that are found in groups on these sites. The sharing of information ranges from news, debates, gossips,
feelings or statement of mind, opinions, research etc. Curtis (2011) affirms that social media appear in
many forms including blogs and microblogs, forums and message boards, social networks, wikis, virtual
worlds, social bookmarking and video sharing.
According to Junco (2018), social media are collections of internet websites, services, and
practices that support collaboration, community building, participation, and sharing. Nwangwa and
Omotere (2014) simply regards social media as comprising online applications for social networking
sites, social bookmarking and sharing tools, social citation tools, blogging and microblogging tools,
virtual worlds, e-conference presentation sharing tools, audio and video tools, e-project management
tools, and research and writing collaboration tools; primarily developed to foster user-centered social
interaction.
Social media can be seen as either web based or application based media of communication that
allows registered individual to share ideas, thoughts, opinions, interact and collaborate with other
registered users all over the world. The inclusion of application based media of communication is largely
due to the ability to make use of social media on mobile gadgets such as Smartphones, Tablets, i-Phones,
symbian and Java phones.
Elshout (2012) writes that social networks form a good platform for organizing countervailing
power by political activists and consumers. Social media is a form of electronic communication which
facilitates interaction based on certain interests and characteristics. Boyd & Ellison (2007) Social media
are media for social interaction, using highly accessible and scalable publishing techniques. They use
web-based technologies to transform and broadcast media monologues into social dialogues. They
support the democratization of knowledge and information and transform people from content consumers
to content producers.
In the same vein, Olayinka (2013, p. 11) observes that the rapid growth of social media activities in
the last few years is indicative of its entry into mainstream culture and its integration into the daily lives
of many people because it disseminated information at a very high speed, cheaper and enhance immediate
feedback been an interactive media. Social media are web-based and mobile technologies that facilitate
interaction between organizations, communities and individuals. Important characteristics are that the
technologies are ubiquitous, communication instantaneous and that they enable the creation and exchange
of user-generated content. Social media such as Facebook, Twitter, Google+, Instagram, Youtube,
Whatsapp, Wechat are just few of the hundreds of applications that make participatory information,
sharing and social networking possible. These instruments are referred to as media because they are tools
which can also be used for the storage and dissemination of information.
The scope of social networking sites as information sources have been discussed by different scholars
e.g., (Dugan et al., 2018; Skeels&Grudin, 2019; Steinfield, DiMicco, Ellison, & Lampe, 2009; Morris et
al., 2012). They noted that:
i.
Only humans can provide certain types of information such as opinions, advice and
recommendations.
ii.
iii.
The information sources are personally known to the user to a greater or lesser extent, and are
therefore trusted sources and have cognitive authority.
iv.
v.
Users can provide localized (geographically specific) information, and current or timesensitive
information.
vi.
vii.
viii.
ix.
Social contacts can perform intermediary functions of researching, synthesis and packaging of
information.
x.
xi.
xii.
xiii.
xiv.
However, unlike the traditional media like Television and Radio, most of the social media tools
allow their users to interact as “re–twitting” on Twitter and “comment” options on Facebook illustrate.
Looking at social media from a more practical point of view, Sweetser and Lariscy (2018) define social
media as a “read-write Web, where the online audience moves beyond passive viewing of Web content to
actually contributing to the content”.
One thing that is common in the definitions of social media reviewed in this work is the view that
it is based on user-generated participation. The opportunity to enjoy user-to-user interaction distinguishes
social media from the traditional media which is characterized by top-down news dissemination
arrangement (Clark &Aufderheide, 2019).
Another attribute of the social media which distinguishes it from the traditional media is the
choice it accords its users. Choice enables people to access the information they like to learn about
through the social media, eliminating the gatekeeper role of traditional media. On one hand, the choice
offered by social media reduces the shared experience that viewers of particular traditional media
channels usually have; on the other hand, it creates a network of individuals with like interests and similar
preferences.
The two primary tools that have enabled people to socialize and connect with each other online
are social networking sites and electronic messaging. More than half of Nigerian teens and young adults
send electronic messages and use social networking sites, and more than one- 20 third of all internet users
engage in these activities (Gabriel & Bamidele, 2019).
In Nigeria, internet users are estimated, as at October 2017, at 70,101,452 with 16% growth rate
when compared with the 2013 figure, and is 2.30% of the country’s share of the world internet users
(Internet Live Stats, 2018). Nigeria is also the third most active African country on twitter (Mejabi &
Fagbule, 2014). Most people who use social media tools access them mainly through computers and
mobile devices such as phones and Tablet PCs.
Analysts suggest that majority of phone purchases in the coming years will be more for using
online networks rather than making phone calls (Baekdal, 2018). Politicians in Nigeria are joining the
online community to communicate with their audiences because they believe they are a key demographic
who shape and influence perception. Thus, phone communication is now tending toward one-to-many
sharing rather than the usual one-to-one conversation.
2.1.2 The Role of Social Media in Society
Social media is a digital platform that allows its users to create and share the content of their
choice with people. Social media has command on wide range of websites and apps. It has made its
importance in our lives in a very short period. It has become necessary daily activity for people. Social
media enables its users to stay in contact by making communication easier. Sharing pictures, videos,
expressing thoughts, ideas, and documents are just one click away. Exchanging messages and data from
one corner of world to other is made easiest with the help of social media. Back to old time, if someone is
even shifted to next colony of the city. People were not able to have a solid connection with them and
unaware of their life happenings. Now people share their life events and occasions with their loved ones.
Social media and internet has changed today’s life. The role of social Media can be observed in diverse
fields such as communication, business, entertainment, food, lifestyle and welfare.
Social media has become a very useful platform for business. Social Media has made
advancements in business through online shopping. Many online businesses are getting a very good
profit. Now trends of shopping are changed, people use to shop online. Lives of people are gone so busy
14 that they don’t get enough time to go to the shopping centers and spend hours to shop things.
Companies and brands have made their online sites and apps for shopping purpose. Shopping is made
easy as it is just one click away, all the sizes and lengths of dresses are mentioned. Not just costumes but
all other kinds of products are available on online stores for shopping. Add the products and dresses in
your cart online, mention the address. Your product will be delivered at the given address in the
mentioned time.
Social media has progressively developed a role in more than personal life. Social media has
made a knowledgeable change in recruitment and hiring of employees. Recently managers have started
utilizing networking sites to analyze the foundation of interviewee’s education and activities in which
they are involved. They use to visit their LinkedIn profile to look out where they stand in their profession
life and their experience. Some companies use to go through their Facebook profile and get an idea about
their likings, disliking’s and their travelling history. This benefit to meet the company the actual person,
this way they can genuinely meet and interview the person. Social media has served in another way as
well it helps to arrange video call, conferences and meetings. Companies can arrange their meet overs
virtually, they don’t need to set up a place and come from different long distant locations. They schedule
the meeting online and take advantage from the component of social media.
Spending leisure time by scrolling newsfeed has become a new activity in modern society. Now
after waking up early in the morning people first of all search for their mobile phones to check out the
newsfeed. How many likes, comments they have got on their posts or status. People now tend to like
sitting on a couch and enjoy the content on the social media site. Social media has become a source of
entertainment, now if it is raining one 15 cannot go outside either one is in a waiting room waiting for
their bus to arrive or a person is getting bored. They just need to open up their social networking site and
start scrolling it and get amused by different videos and posts of their friends and other people. Social
media has gained importance in our daily life as well by becoming a very good source of entertainment.
Social media is helping people to earn through entertaining other people. One can start getting paid by
increasing the number of followers on their social media site. If someone has capability to share a content
which will influence people and they will start to like and share it. It will help to increase the number of
followers and subscribers. This way they can start getting paid by just showing their talents and
entertaining others.
Due to covid-19, education system is disturbed. Classes are conducted virtually. Social media
served the purpose of education as it allows students and teachers to follow them on networking sites.
They can view each other’s content, chat and clear all the misconceptions and doubts. Students can share
their opinions and inquire all sorts of issues which helped to improve their performance and grades. It is
very beneficial for education system in this time.
There was a time when people were not able to go to courts and ask for justice. But social media
has become a very powerful source to share every injustice happening in the society. Social media is a
platform where every type of information and news is shared. Ill treatment cannot stay covered and under
the pressure of other forces and people. Social media helps to express all the oppression, abuse and in
justice happened on the people. It supports every person to speak for their rights and talk against violence
publically. Thus social media also serves the purpose of fighting for human rights in the society.
Social media is a big platform that plays a vital role in a modern world. Society is so influenced
by social media in many ways mentioned above. Social media is removing the gap between higher
authority and public. It is helping to create awareness for many unresolved issues. If people will keep on
using the social media as an effective tool, it is going to benefit them in numerous more ways.
2.1.3 Meaning of Media Campaigns
Shelleby and Shaw define media campaigns as a set of activities that seek to achieve a set of
predetermined goals (Shelleby, E.C. & Shaw, D.S. (2014). Patrycja sees that media campaigns are a
collection of communication activities aimed at events that influence public behavior (Tully, L.A.,
Piotrowska, P.J. 2019). However, Tully, Piotrowska, et al. define media campaigns as it is seen as a set of
communication activities developed during a given time to address a set of predetermined goals that
include increasing the level of knowledge and awareness that can lead to changes in public behavior
related to social issues and problems (Collins, D.A.J., Mairet. 2017).
Jones (2013) defines media campaigns as a collection of newspaper articles, television interviews
and other media templates aimed at achieving a range of objectives.
Campaigns vary in formats depending on the goal one seeks:
i.
News Media Campaigns: It is the kind of campaign that aims to increase the level of
information and raise the public's level of knowledge towards specific issues.
ii.
iii.
Behavior Modification Campaigns: This type of campaign aims to change the target audience's
behavior by highlighting the positive aspects and benefits that the public has through such
behavior.
iv.
v.
Mental Image Campaigns: Image campaigns aim to reduce the mental image and ideas of a
particular person or organization by relying on logical and emotional methods to improve that
image.
vi.
vii.
viii.
Media campaigns are one of the most used means of directing public opinion towards a particular
topic. The following are the characteristics of media campaign according to scholars:
a.
The media campaign identifies strategies and methods to address the issues they are raising
(Dahl, R. 2019);
b.
a.
The government's policy of "encouraging" establishing a national police and police department is
a major step towards establishing a new government (Mahmoud, M. 2018);
b.
c.
The media sentence divides the public into categories to address each category appropriately and
in the appropriate media (El-Desouki, Z.I. 2018);
d.
e.
Media campaigns are also characterized by a timetable in how the media campaign proceeds to
start intensively to address the public or start weakly and gradually increase until the goals are
achieved (Jonick, T., Anderson, E. 2010)
f.
g.
Media campaigns are also characterized by a variety of aims to address the awareness and
awareness of the target audience by increasing public exposure to information in order to
influence the behavior of that audience (Parker, A. 2012);
h.
i.
Media campaigns are aimed at convincing the public of the content provided by addressing the
mental and emotional aspect of the public to make a change in their behavior (Dann, S. 2010);
j.
k.
Media campaigns are characterized by diversification in the use of different media to achieve
objectives and ensure that the public is exposed to the media intensively and ensures an impact on
the attitudes and behavior of the public (Humphreys, A. 2020).
l.
CHAPTER THREE
RESEARCH METHODOLGY
3.0 Introduction
This section covers the methods used to address the objectives of the study. The section discusses
the research design, research population, sample size and sampling technique, the instrument for data
collection, the method of data analysis and the analytical software used for the study.
3.1 Research Design
This study adopted a survey research design, this was chosen based on the objectives of the study.
Survey method is one of the oldest research methods as averred by Kerlinger& Lee [2000]. It is the
process of collecting data from a population or a sample drawn from a population or with the purpose of
investing relative incidence, occurrence or inter relationship among the variables of natural phenomenal.
3.3 Population of the Study
Wimmer& Dominick (2006) defined population of a research study as a list of collection of
subjects, objects, Variables or concept in a defined environment. This could be a group or class of
variables, concept or phenomenal in a given study.
The population of this study covers residents in Ilorin metropolis. According to world population
review ([Link] -2024), the population of Ilorin is 1,063,713. There are three local
government areas in Ilorin via: Ilorin-East, Ilorin-West and Ilorin-South, the target population of this
study will be limited to residents in Ilorin-East local government. The total population of Ilorin-East local
government is 207,462 ([Link] -2024)
3.4 Sample Size and Sampling Technique
It can be reemphasized that, to study the entire population of a study may be cumbersome, time
consuming and of course very costly, hence a sample takes a fair portion as representative of the entire
population. According to Maduene, (2010), sample size implies a proportion which is taken as a
representative of the whole population and which conclusions are made on them based on the data which
they give and is taken to be peculiar to all members of the whole population.
n=N1+N(e)⌃2
Hence, the sample size of this study will determined by using Taro Yamane formula:
Where:
n= Sample size
N= Target population
1= constant
Using the above formula, the sample size of this study is 99.9 approximately 100. Therefore, the sample
size of this study is 100.
Creswell (2012) stated that sampling technique is a method of selecting individual members or a
subset of the population to make statistical inferences from them and estimate the characteristics of the
whole population. This study adopts multi-stage sampling method.
At stage one, convenient sampling technique will be adopted to select two wards from the list of
twelve wards (Agbeyangi/Gbadamu/Osin, Gambari I, Balogun Gambari II, Ibagun, Apado, Iponrin,
Magaji Are I, Magaji Are II, Marafa/Pepele, Maya/Ile‐Apa, Oke Oyi/Oke Ose/Alalubosa, and Zango) in
Ilorin-East Local Government area. Hence, Oke Oyi/Oke Ose/Alalubosa, and Zango wards will be
selected.
At state two, stratified sampling system will be adopted to sample 50 respondents in each of the
two selected wards (Oke Oyi/Oke Ose/Alalubosa, and Zango) in Ilorin-East Local Government area.
Hence, a total of 100 respondents will be sampled in the selected wards.
3.5 Research Instrument
Questionnaire will be used as the research instrument and primary source of data in this study.
Saul Mcleod [2015] defined questionnaire as a research instrument consisting of a series of questions for
the purpose of gathering information from respondents. The questionnaire will be divided into three (3)
parts. Part A will conceptualize on introduction and familiarity of respondents to the topic understudy,
part B will sought the demographic profile of the respondents while part C will contain items designed to
obtain data on the research topic.
3.6 Reliability and Validity of the Instrument
In order to ensure that relevant items are contained in the questionnaires, extensive and relevant
literature will be consulted before instrument for data collection is constructed; this will be done in other
to ensure content validity of the instrument. A constructed questionnaire will be given to the project
supervisor for scrutiny. This is imperative in order to make sure that the data collection instrument has
face validity.
3.7 Method of Administration of the Instrument
The data for this research work will be collected through the administration of questionnaires to
respondents in the study areas. This instrument will be used to elicit demographic data for specific
questions for the study. To ensure accurate data collection, questionnaires will be administered by the
researcher to respondents in their various locations. The above instrument use will help in collecting
relevant data needed for this study.
3.8 Method of Data Analysis
Issa (2004) gives explanation on data analysis that the last segment of chapter three is developed
to explain how the research intends, analyzed and interpret the data that will accrue for the administration
of the respondents, that is, when data has been collected, how he intends to set out and analyzed the
collected data. The data obtain from the distributed questionnaires will be retrieved and analyzed using a
Scientific Package for Social Science (IBM SPSS- 23rdt edition) and will be shown using simple
percentage and cross tabulation table method of data presentation (chi-square -χ ). Furthermore, statistics
2
analysis will be adopted for the simplification of data gathering during field work to ease better
understanding of the study and the statistical relationship of the observed variables.