Task 1
I. Practical questions
1. Connect the peripherals provided and start up the computer.
2. Create the following directory and save on “My document”.
RVU
ELECTRONICS IT
ITL1 ITL2
Task 2
II. Access system information of your computer and save as the following
format on “My document \Rvu\Information Technology\ITL2”.
OS Name
OS Version
System Model
System Type
Processor
Total physical memory
Task 3
1. Record your computer hardware components and software programs by
using the table below.
Hardware components
Monitor
NAME TYPE SERIAL NO CONNECTOR REMARK
manufacturer
KEYBOARD
NAME TYPE SERIAL NO CONNECTOR REMARK
manufacturer
MOUSE
NAME TYPE SERIAL NO CONNECTOR REMARK
manufacturer
SYSTEM UNIT
NAME TYPE SERIAL NO CONNECTOR REMARK
manufacturer
SOFTWARE CCOMPONENT
NAME SIZE VERSION REMARK
PUBLISHER INSTALLED
DATE
Task 4
Suppose you are working in Rift Valley University college as an IT Assistant
service technician. Today you have received 4 support requests by from 2 by email
1 by phone from department of college. In addition you received request from ato
yonas. He came to your workshop and refused you to provide him a latest dell
computer.
NOTE as the college rules and regulations IT Assistant service Technician provide
maintenance support and advice to request.
Form 1
Dept Dean Office Date of request 05 08 17 Req Id 2017/1
Time of Request 8:30
Name of Client Ato Moges
Equipment Description Toshiba Laptop
Problem Description My Laptop is restarting
For it Support [Link]
Tech .Name________________
Identified problem Description____________________
Response_______________________
Time_____________________
Form2
Dept Finance Office Date of request 05 08 17 Req Id 2017/2
Time of Request 8:30
Name of Client Hailu
Equipment Description Dell OptiPlex 780
Problem Description Peachtree software is not working properly
For it Support [Link]
Tech. Name________________
Identified problem Description____________________
Response_______________________
Time_____________________
Email 1
Dept Registrar Office Date of request 05 08 17 Req Id 2017/3
Time of Request 8:30
Name of Client W/t Rahel
Equipment Description Dell OptiPlex 780
Problem Description My printer stopped printing from my Dell Computer
For it Support [Link]
Tech. Name________________
Identified problem Description____________________
Response_______________________
Time_____________________
Email 2
Dept out come based training Department Date of request 05 08 17 Req Id 2017/4
Time of Request 8:30
Name of Client Ato Zelalem Aman
Equipment Description Dell OptiPlex 780
Problem Description window medial player in my computer is not responding
For it Support [Link]
Tech. Name________________
Identified problem Description____________________
Response_______________________
Time_____________________
Task 5
III. Interview question
1. What is the difference between HD and RAM
2. What is the difference between hardware and software
3. What is the difference between internet and network
4. List type of network cable
5. Identifying Forms of Ethernet Cables
6. What is the difference between private and public internet
Trainee’s information
Full Name Field of studies Mobile No @[Link]