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Smart Shopping Online Worksheet

The document is a worksheet for 12th-grade vocational students focused on 'Smart Shopping Online.' It covers the benefits and challenges of online shopping, including how to place an order, handle complaints, and the importance of reading reviews and advertisements. The worksheet includes tasks for matching paragraphs with headings, filling in blanks, and answering multiple-choice questions related to the text.

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ADELA PIELMUS
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0% found this document useful (0 votes)
22 views3 pages

Smart Shopping Online Worksheet

The document is a worksheet for 12th-grade vocational students focused on 'Smart Shopping Online.' It covers the benefits and challenges of online shopping, including how to place an order, handle complaints, and the importance of reading reviews and advertisements. The worksheet includes tasks for matching paragraphs with headings, filling in blanks, and answering multiple-choice questions related to the text.

Uploaded by

ADELA PIELMUS
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

📄 WORKSHEET – SMART SHOPPING ONLINE

Name: _______________________
Class: 12th Grade – Vocational School
Date: _______________________
🔍 While-Reading Tasks (15 minutes)
INSTRUCTIONS: Read the text "Smart Shopping Online" carefully. Then complete the
following exercises.
SMART SHOPPING ONLINE
Shopping online has become more popular than ever. People enjoy buying things from websites
because it’s fast, easy, and sometimes cheaper than shopping in stores. You can buy almost
anything: clothes, electronics, books, food, even furniture. Many online shops carry out orders
quickly, and some offer same-day delivery. All you need is a phone or computer with internet
access.
To place an order, you usually select the product, add it to your shopping cart, and then fill in
your details like name, address, and payment method. Most websites accept cards, bank
transfers, or even cash on delivery. After you confirm your order, you get an email or SMS with
your receipt and delivery details. Some people also carry around discount cards or apps that
help them save money on their purchases.
However, online shopping is not always perfect. Sometimes, the product you get doesn’t match
the picture on the website. Maybe the item is too small, the wrong color, or it arrives broken. In
this case, you need to make a complaint. Most websites have a "Help" section where you can
send a message or fill in a form. Good companies usually answer quickly and offer a refund or
send a new product. When you make a complaint, always keep your receipt and give clear
information.
Another problem is waiting for deliveries. While some orders arrive in one or two days, others
may take a week or more. Some websites allow you to track your order, so you know where it
is. If there is a delay, don’t panic – just carry on and contact customer service if needed.
Advertising also plays an important role in online shopping. Companies use pop-ups, emails, and
social media ads to show new products and discounts. Some ads are helpful, but others are
annoying or false. That’s why it’s important to read product reviews and check ratings before
buying. Smart shoppers don’t buy something just because they see a nice advertisement.
In conclusion, online shopping can be very useful if you know how to use it. Always check the
return policy, read product details, and keep your payment information safe. If something goes
wrong, don’t worry – most companies are ready to help. And remember, whether you shop online
or in a store, it’s always good to think before you buy!
🧩 TASK 1: Match the Paragraphs with the Headings (5 points)
Write the correct letter (A–F) next to each heading.
Headings Paragraph

1. Problems and solutions

2. How to place an order

3. Online advertising

4. Why people shop online

5. What to do when your order is delayed

6. Be a smart shopper
✏️TASK 2: Fill in the Blanks with the Words Below (10 points)
Word bank: refund – delivery – receipt – cart – carry out – advertisement – track – carry on –
complaint – reviews
Shopping online has become very popular. People like it because it’s easy and convenient. To
order something, you add the product to your shopping (1)__________ and enter your
information. Most shops accept cards or other payments, and then they (2)__________ your
order.
After confirming, you receive a message with your (3)__________ and (4)__________ details. If
there is a problem with your product, you can make a (5)__________. Most companies answer
quickly and may offer a (6)__________.
Sometimes deliveries are late. Don’t panic – just (7)__________ and (8)__________ the package
online. Before buying anything, it’s good to read product (9)__________ and not trust every
(10)__________ you see.
✅ TASK 3: Multiple-Choice Questions (5 points)
Choose the correct answer (A, B, or C).
1. Why do people enjoy shopping online?
A. It’s always cheaper
B. It’s fast and easy
C. They like talking to shop assistants
2. What should you do if the product is broken?
A. Throw it away
B. Wait for another
C. Make a complaint
3. What is one problem with online shopping?
A. It takes too long to order
B. Products may be different from the photos
C. You must use only cash
4. How can you check where your order is?
A. By calling the post office
B. By tracking it online
C. By waiting 10 days
5. What advice does the text give to smart shoppers?
A. Always buy the cheapest option
B. Trust every advertisement
C. Read reviews and check details

Common questions

Powered by AI

Online advertising uses pop-ups, emails, and social media ads to display new products and discounts. While some ads are helpful, others can be annoying or misleading. Consumers should read product reviews and check ratings before making a purchase, as smart shoppers don't buy based solely on advertisements .

Common problems in online shopping include receiving products that don't match their website depictions, such as being the wrong size, color, or arriving broken. Consumers should make a complaint by keeping their receipt and providing clear information. Companies usually respond quickly and may offer a refund or replace the product .

People prefer online shopping because it is fast, easy, and sometimes cheaper than shopping in stores. It also provides the convenience of buying almost anything from anywhere with just a phone or computer and internet access .

To return a product purchased online, consumers should keep their receipt and provide clear information regarding the issue. Most companies respond promptly, offering a refund or replacement. It's crucial to contact the company's Help section to initiate the complaint process .

Reviews and ratings help consumers make informed decisions by providing insights from previous buyers. Before making a purchase, it's important for consumers to read product reviews and verify the ratings to ensure that the product meets their expectations and is accurately depicted by advertisements .

To place an order online, you select the product you want, add it to your shopping cart, and enter your details, such as name, address, and payment method. After confirming, you receive a message with your receipt and delivery details .

Consumers should not panic if there is a delay in delivery; instead, they should track the order online and contact customer service if necessary. Websites often allow order tracking to keep consumers informed about their delivery status .

The document advises consumers to be cautious of advertisements as they may not always be truthful. Instead of purchasing based on a nice advertisement, smart shoppers should read reviews and check details to verify the authenticity and quality of the products .

Online shopping can be problematic if the received product doesn't match what was expected, whether in terms of size, color, or condition. Another issue is waiting longer than expected for deliveries. Advertisements could also be deceptive, leading to impulsive purchasing decisions .

Smart shoppers should check the return policy, read product details carefully, keep their payment information safe, and not trust every advertisement. They should also read product reviews before purchasing and contact customer service if there are issues .

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