Setting up FortiToken on Android devices
Overview
Before you can use remote access on an Android device, you need to request access to Remote
Access Token Mobile FortiToken.
FortiToken is an extra layer of security to keep you and our information secure when working
remotely.
The application is required to use remote access.
This article is designed to help you set up FortiToken on an Android device.
Examples of an Android device include Samsung, Sony Nokia or HTC smartphones or tablets.
Use these links to navigate the document:
• Download the FortiToken Mobile app
• Configure the FortiToken Mobile app
• Manage multiple mobile remote access tokens
• How to uninstall the FortiToken Mobile app
• Support
Important note:
These instructions have been prepared using an Samsung Note 8, Version 7.1 (Nougat).
You may have a different experience on your device if using a different device or a different
Android version.
Separate instructions are available for staff using an Apple iOS device or those who need to
request a physical FortiToken device.
Download the FortiToken Mobile app
Step 1
From the Google Play Store, search for and download/install FortiToken Mobile.
Tap Install.
Setting up FortiToken on Android devices 1
Configure the FortiToken Mobile app
Note: These steps take around 10 minutes to complete.
Important note: FortiToken Mobile uses your device's PIN or registered thumb/fingerprint. If you
use a swipe pattern for security, you will be asked to create a PIN during the configuration
process.
Step 1
Tap the FortiToken Mobile app icon to open the application.
Step 2
Note: If you are a first time user of the FortiToken Mobile app please follow on from Step 3.
If you already use the FortiToken app for Health PROTECTED Environment access, on the top
right hand corner tap the + button to add a new FortiToken.
Step 3
Tap SCAN BARCODE to scan the Quick Response (QR) code sent to you by email from
tokenauthentication@[Link], or tap ENTER MANUALLY to enter the activation code.
Setting up FortiToken on Android devices 2
Scan barcode
To scan QR code, review the request asking to allow FortiToken Mobile to take pictures and
record video and tap ALLOW.
Note: If you choose DENY you will not be able to use a QR code to set up the FortiToken Mobile
app.
Setting up FortiToken on Android devices 3
Enter manually
To enter manually, tap Fortinet.
Enter your Health email address and the activation code sent to you by email from
tokenauthentication@[Link] into the fields provided and tap ADD ACCOUNT.
Important: Your password will expire after 7 days of receiving the email, to get a new password
the user is required to contact the IT Service Desk.
Note: The token for remote access to the UNCLASSIFIED network will be added instantly for
Health PROTECTED Environment users. The following steps do not apply for these users.
Step 4
You will be required to setup a PIN to activate and access your token. Tap SET PIN.
Setting up FortiToken on Android devices 4
Step 5
Enter a 4 digit PIN then tap Done.
Step 6
Re-enter the same 4 digit PIN then tap Done.
Setting up FortiToken on Android devices 5
Step 7
Token code will be displayed.
Note: Token codes are generated every 60 seconds and can be viewed by tapping on the eye
symbol next to the code.
Step 8
On the next logon, you can enable fingerprint if your device supports this functionality to access
your token. Tap Enable if you wish to do that.
Existing remote access users: Re-configure your default server
(Windows)
If you are an existing remote access user you will need to re-configure the Big-IP edge client on
your Windows laptop/PC before connecting to the Health network remotely.
Setting up FortiToken on Android devices 6
Note: New users do not need to complete these steps and can now follow the instructions to get
started with remote access for Android devices.
See the instructions available Getting started with remote access for Android tablet devices
article.
Step 1
Open the Big-IP edge client on your local Windows computer.
Ensure you are disconnected by clicking the Disconnect button.
Step 2
In the Big-IP edge client, select Change Server.
Step 3
Enter [Link]. Click Next.
Your default server should now be updated. You can now follow the instructions to get started
with remote access for Android devices. See the instructions available Getting started with
remote access for Android tablet devices article.
Manage multiple mobile remote access tokens
If you already utilise the FortiToken Mobile app for another token, it may be useful to rename
them to differentiate between the tokens (e.g. if you have a token assigned for Health
PROTECTED Environment access).
Setting up FortiToken on Android devices 7
Step 1
Select the token you wish rename.
Step 2
Tap Name.
Step 3
Input a name and tap SAVE.
Step 4
Tap the back arrow to return to the FortiToken Mobile app's home screen and see your changes.
Setting up FortiToken on Android devices 8
How to uninstall the FortiToken Mobile app
Press and hold (long press) the FortiToken Mobile icon on your device’s home screen. A trash
bin icon will appear at the top of your device’s home screen. Drag and drop the app icon to the
trash bin to remove the application.
Support
For assistance, contact the IT Service Desk on x8444 (Central Office) or 1800 500 380 (all other
locations) or email ITServiceDesk@[Link].
Content Owner: IT Operations
Business Owner: Director, ITD CA Digital Wkspce Transf SN
Current as of: 26 March 2020
Keywords: remote access, FortiToken, Android device
Setting up FortiToken on Android devices 9