A Report submitted in partial fulfilment of the award of the degree of

BACHELORE OF COMMERCE
OF
University of Mysore

By
Nishad Banu
U01DW21C0081
3rd [Link]
BGS FIRST GRADE COLLEGE
MYSORE
Under the guidance of
Mr. SATHEESH B
Assistant Professor
Department of commerce
BGS FIRST GRADE COLLEGE
MYSORE

BGS FIRST GRADE COLLEGE

KUVEMPUNAGAR, MYSORE
2023-2024
 DECLARATION

I Nishad Banu, bearing Reg No U01DW21C0081, hereby declare that, the internship project
with reference to Indian Oil, Kollegala. Prepared by me under the guidance of Mr Sathish,
Lecturer, Department Of Commerce and external assistance by Nagaraju, the Proprietor Indian
Oil for the partial fulfilment of the Bachelor of Commerce for the academic year 2023-2024.
I also declare that this project report has not been previously submitted to any other university.

Nishad Banu
 ACKNOWLEDGEMENT
First and foremost, I would like to express my sincere gratitude to my internal guide
MR SATISH, Lecturer, Department of Commerce, BGS First Grade College, Mysuru.
I am grateful to MR B.S MANJUNATH, Principal, BGS First Grade College, Mysuru for his
encouragement and support.
I express my sincere thanks to my external guide MR NAGARAJU, Proprietor, Indian oil
Kollegala, for his continuous guidance and support throughout my internship.
I also take this opportunity to offer my regards to all of those who have supported directly or
indirectly in completing the internship.

Nishad Banu
 TABLES OF CONTENT

[Link] TITLE

1 CHAPTER-1
INTRODUCTION
2 CHAPTER-2
PUMPS

3 CHAPTER-3
DETAILS AND FUNCTIONS
4 CHAPTER-4
SEALS
5 CHAPTER-5
PIPELINE

6 CHAPTER-6
SWOT ANALYSIS
7 CHAPTER-7
STATERGY
8 CHAPTER-8
IDENTIFICATION OF LOCATION
9 CHAPTER-9
BASIC FACILITIES REQUIRED FOR OPERATION OF RO
DEALERSHIPS
10 CHAPTER-10
NON REFUNDABLE APPLICATION FEES

11 CHAPTER-11
CONCLUSION
 CHAPTER-1
INTRODUCTION OF INDIAN OIL CORPORATION LTD.

I
ndian Oil Corporation Limited (IOCL) is an Indian state-owned oil and gas corporation,
with its headquarters at the national capital. Counted as one of the giants in the oil and gas
production and distribution market at a global scenario, it is ranked as a Maharathna
Company under the Central Government Umbrella and also is regarded as one of the Fortune
500 companies.
In the sector of petroleum products production and distribution, IOCL ranks 18th in the global
ranking as of 2016, and is at the pinnacle of all state owned oil and gas companies in the Asia-
Pacific region.
There are seven major Business Divisions in the organisation:
• Refineries Division
• Pipelines Division
• Marketing Division
•R&D Division
• Petrochemicals Division
• Exploration & Production (E&P) Division
• Explosives and Cryogenics Division
Indian Oil accounts for nearly half of India's petroleum products market share, 35% national
refining capacity (together with its subsidiary Chennai Petroleum Corporation Ltd., or CPCL),
and 71% downstream sector pipelines through capacity.
The Indian Oil Group owns and operates 11 of India's 23 refineries with a combined refining
capacity of 80.7 million tones per year. Indian Oil's cross-country pipeline network, for the
transport of crude oil to refineries and finished products to high-demand centers, spans over
13,000 km.
The company has a throughput capacity of 80.49 million tones per year for crude oil and
petroleum products and 9.5 million cubic meters per day at standard conditions for gas. On 19
November 2017, IOC, in collaboration with Ola, launched India's first electric charging station
at one of its petrol-diesel stations in Nagpur.
Servo is the Lubricants brand under which IOCL operates its Lubricant business. Servo is the
Largest selling Lubricant Brand in both Automotive & Industrial segments.
IndianOil has the following refineries under its jurisdiction:
• Barauni Refinery
• Bongaigaon Refinery
• CPCL, Chennai
• CPCL, Narimanam
• Digbol Refinery
• Guwahati Refinery
• Haldia Refinery
• Koyall Refinery
• Mathura Refinery
• Panipat Refinery
 CHAPTER-2
PUMPS
Pump is a device that moves fluids (liquids or gases), or sometimes slurries, by mechanical
action, typically converted from electrical energy into Hydraulic [Link] energy is
the form pressure energy.
Pumps operate by some mechanism (typically reciprocating or rotary), and consume energy
to perform mechanical work moving the fluid.
Pumps operate via many energy sources, including manual operation, electricity, engines, or
wind power, and come in many sizes, from microscopic for use in medical applications, to
large industrial pumps.

Application of Pump:-
Mechanical pumps serve in a wide range of applications such as pumping water from wells,
aquarium filtering, pond filtering and aeration, in the car industry for water-coollng and fuel
Injection, in the energy Industry for pumping oll and natural gas or for operating cooling
towers and other components of heating, ventilation and air conditioning systems.
In the medical industry, pumps are used for biochemical processes in developing and
manufacturing medicine, and as artificial replacements for body parts, in particular the
artificial heart and penile prosthesis.

Types of Pumps:-

1) Positive displacement pump

2) Non positive displacement pump

Positive displacement pump provides a constant flow at fixed speed, regardless of changes in
pressure.
The pump makes the fluid move by trapping a fixed amount and forcing the volume into the
discharge pipe.
The liquid flows into the pump as the cavity on the suction side opens or expands, whilst the
liquid flows into the discharge as the cavity closes or decreases. Through every cycle of
operation, the volume is the same.
Different types of Positive displacement Pump:-
[Link] pumps.
[Link] pumps.
[Link] pumps.
[Link] piston pumps.

[Link] pumps:-
A gear pump is a type of positive displacement (PD) pump. It moves a fluid by repeatedly
enclosing a fixed volume using interlocking cogs or gears, transferring it mechanically using
a cyclic pumping action. It delivers a smooth pulse-free flow proportional to the rotational
speed of its gears.
[Link] Pumps:-
A screw pump, also known as a water screw, is a positive-displacement (PD) pump that use
one or several screws to move fluids or solids along the screws) axis. In its simplest form (the
Archimedes' screw pump), a single screw rotates in a cylindrical cavity, thereby moving the
materlal along the screw's spindle
[Link] Pumps:-
Vane pumps are hydraulic pumps that operate at very low noise levels. Hydraulic vane pumps
operate with much lower flow pulsation, i.e. constant flow. As such, vane pumps produce less
noise while maintaining a relatively high speed of up to 3,000 rpm The hydraulic vane pump
finds its use in die casting and injection moulding machines in industry, as well as in land and
road construction machinery

[Link] piston pumps :

An axial piston pump has a number of pistons (usually an odd number) arranged in a circular
array within a housing which is commonly referred to as a cylinder block, rotor or barrel. This
cylinder block is driven to rotate about its axis of symmetry by an integral shaft that is, more
or less, aligned with the pumping pistons (usually parallel but not necessarily).
Types of Non positive displacement pump:-
A non-positive displacement pump's output flow rate can change in response to the pressure on
the outlet. They use Newton's first law of motion to move fluld against the system resistance.
Although they provide smooth and continuous flows - their flow output is reduced as the system
resistance is increased.

Types of Non positive displacement pump:-

1. Centrifugal pumps
2. Multi-stage pumps
[Link] (propeller) pumps

c) Specific application of Positive displacement pumps and Centrifugal

pumps:-

There are two main families of pumps; positive displacement and centrifugal (rotodynamic),
both of which have their uses and best areas of application. It is important however to be able
to identify when each pump type should be selected, which ultimately comes down to their
working principle and the application at hand
Positive displacement pumps are characterised by an operation that moves fluid by trapping a
fixed volume, usually in a cavity, and then forces that trapped fluid into the discharge pipe A
centrifugal pump transfers the kinetic energy of the motor to the liquid by a spinning impeller;
as the impeller rotates it draws in fluid causing increased velocity that moves the fluid to the
discharge point

Performance Curve Comparison :-

For visual reference of the performance comparisons between the two working principles see
below performance curves that show how both centrifugal and positive displacement pumps'
duty are affected by different factors Flow.
What applications are centrifugal pumps used for?
Centrifugal pumps are the most common pump type for the transfer of low viscosity fluids in
high flow rate, low pressure installations, which makes them ideal for applications that require
the pump to deal with large volumes. The centrifugal pump design is often associated with the
transfer of water, but is also a popular solution for handling thin fuels and chemicals:
General water supply
Sea water transfer
Water circulation
Air conditioning
• Boiler feed
• Light fuel transfer
• Petrochemical
Washing and firefighting
Irrigation
Whilst generally speaking centrifugal pumps are used with clean liquids, if the correct impeller
is selected i.e. a vortex impeller, some solids are able to be handled
Centrifugal pumps benefit from a simple design with few moving parts, resulting in lower
maintenance requirements and costs. This makes them suited to applications where the pump
is used often or is even continuously run.
The simplicity of the construction also makes centrifugal pumps easy to produce in many
different materials including plastics and cast iron for lighter duties, and bronze and stainless
steels for more corrosive or hygienic application. Hence the multiple fluids that centrifugal
pumps are suitable for use with.
The centrifugal pump design is also very compact in comparison to other pump types that
produce the same output levels, making them a good option when space saving is an

When to use a positive displacement pump?

Positive displacement pumps are usually selected for their ability to handle high viscosity fluids
at high pressures and relatively low flows as their efficiency isn't affected by pressure. Whilst
centrifugal pumps are the most common type of pump installed due to their simplicity, positive
displacement pumps are a solution that can handle more difficult conditions where centrifugal
pumps may fall, thanks to their ability to be run at any point on their curve.
Generally speaking positive displacement pumps are designed for the transfer of high viscosity
fluids such as thick oils, slurries, sewage and pastes.
Thanks to their internal clearances, some types such as progressive cavity pumps and
peristaltic pumps, are also excellent at applications handling mediums containing high levels
of solids including dewatering cround water and waste olls. Screw and vane pumos on the other
hand anc are ideal for pumping relatively clean fluids such as fuels and lubrication oils
Being lower speed pumps than the centrifugal design, rotary positive displacement pumps with
larger pumping chambers such as progressive cavity, lobe and peristaltic pumps are typically
low shear pumps that provide a smooth flow. This allows them to pump shear sensitive products
that need their structure to remain intact such as olives that cannot be squashed and adhesives
that cannot lose their stickiness and gels that need to retain their gel-like property.

Among other things. One must ensure that the system's net positive suction head available
(NPSHA) is greater than the pump's net positive suction head required (NPSHR), with an
appropriate safety margin.
Vapour pressure of the working fluid - The vapor pressure of a fluid is the pressure, at a given
temperature, at which a fluid will change to a vapor. It must be determined in order to avoid
cavitation as well as bearing damage caused by dry running when the fluid has evaporated.
 CHAPTER-3
DETAILS AND FUNCTION

Details and functions of different components of centrifugal pumps:-

The following are the main components of a centrifugal pump:
1. Impeller
2. Casing
3. Suction pipe with a foot valve and a strainer
4. Delivery pipe
5. Pump Shaft
6. Diffuser

All the main parts of the centrifugal pump are shown in the above figure.

1. Impeller:- The rotating part of a centrifugal pump is called "Impeller", It consists of a

series of backward curved vanes. The impeller is mounted on a shaft which is connected to the
shaftpron electric motor.
Casing :
The casing of a centrifugal pump is similar to the casing of a reaction turbine. It is an air tight
passage surrounding the impeller and is designed in such a way that the kinetic energy of the
water discharged at the outlet of the impeller is converted into pressure energy before the water
leaves the casing and enters the delivery pipe.
The following three types of the casings and enters the delivery pipe. The following three types
of the casings are commonly adopted:-
a) Volute casing
b)Vortex casing
c) Casing with guide blade

Volute Casing.
Figure shows the volute casing, which surrounds the impeller. It is of spiral type in which area
of flow increases gradually. The increase in area of flow decreases the velocity of flow. The
decrease in velocity increases the pressure of the water flowing through the casing. It has been
observed that in case of volute casing, the efficiency of the pump increases slightly as a large
amount of energy is lost due to the formation of eddies in this type of casing.
Vortex Casing.
If a circutar chamber is introduced between the casing and the impeller as shown in Fig, the
casing is known as Vortex Casing. By introducing the circular chamber. the loss of energy due
to the formation of eddies is reduced to a considerable extent. Thus the efficiency of the pump
is more than the efficiency when only volute casing is provided
Casing with Guide Blades.
This casing is shown in Fig in which the impeller is surrounded by a series of guide blades
mounted on a ring which is known as diffuser.
The guide vanes are designed in such a way that the water from the impeller enters the guide
vanes without stock.
Also the area of the guide vanes Increases, thus reducing the velocity of flow through guide
vanes and consequently increasing the pressure of water.
The water from the guide vanes then passes through the surrounding casing which is in most
of the cases concentric with the impeller
Suction Pipe with a Foot valve and a Strainer:-
A pipe whose one end is connected to the inlet of the pump and other end into water in a sump
is known as suction pipe.
A foot valve which is a non-return valve or one-way type of valve is fitted at the lower end of
the suction pipe.
The foot valve opens only in the upward direction. A strainer is also titted at the lowerend of
the suction pipe

4. Delivery Pipe:
A pipe whose one end is connected to the outlet of the pump and other end delivers the water
at a required height is known as delivery pipe.

5. Pump Shaft:-
The impeller is mounted on a shaft. The shaft is usually made of steel or stainless steel and_is
sized to support the impeller. Shafts have to be sized carefully. An undersized shaft can result
in Increased pump vibration, shorter bearing life, the potel for shaft breakage, and an overall
reduced pump life. However, an oversize shaft can increase the cost of the
pump unnecessarily

Diffuser::
Some centrifugal pumps contain diffusers. A diffuser is a set of stationary vanes that surround
the impeller. The purpose of the diffuser is to increase the efficiency centrifugal pump by
allowing a more gradual expansion and less turbulent area for the liquid to reduce in velocity
Types of seals used in common industrial centrifugal pumps:
Mechanical seals are critical components in centrifugal pump systems. These devices preserve
the Integrity of the pump systems by preventing fluid leaks and keeping contaminants out.
Mechanical seal systems are used on various seal designs to detect leakage, control the sea
environment and lubricate secondary seals
Depending on the pump type and the process variables, there are various mechanical seal types
to choose from. Each seal variant has its unique design and characteristics which make it
suitable for a specific application.
This article highlights the benefits and drawbacks of the different types of mechanical seals
used in centrifugal pumps.

Different Types of Mechanical Seals for Centrifugal Pumps:-

Mechanical seal types vary in design, arrangement, and how they disperse the hydraulic forces
acting at their faces. The most common seal types include the following:
Balanced seals
Unbalanced seals
Pusher seals
Non-pusher seals conventional seals
Cartridge seals
 CHAPTER-4
SEALS

Balanced Seals and Unbalanced Seals:-

Balanced mechanical seal arrangements refer to a system where the forces acting at the seal
faces are balanced. As a result of the lower face loading, there is more even lubrication of the
seal faces and longer seal life.
Learn about our mechanical seal lubrication systems [Link] mechanical seals are
particularly suited to higher operating pressures, typically above 200 PSIG. They are also a
good cholce when handling liguids with low lubricity and higher volatility.

Unbalanced mechanical seal types are commonly employed as a more economical option to
the more complex balance seal. Unbalanced seals may also exhibit less product leakage due to
tighter control of the face film, but as a result can exhibit much lower mean time between
failure. Unbalanced seals are not recommended for high pressure or most hydrocarbor
abolications.

Pusher and Non-Pusher Seals:-

Pusher seals utilize one or multiple springs to maintain seal closing forces. The springs can be
in the rotating or stationary element of the mechanical seal.
Pusher type seals can provide sealing at very high pressures but have a drawback due to the
elastomer under the primary seal face that can be subjected to wear as the face moves along
the shaft/sleeve during operation.
Non-pusher seals utilize a metal or elastomeric bellows to maintain seal closing forces. These
seals are ideally suited to dirty and high temperature applications. Bellows seals are limited to
medium/lower pressure applications

Both pusher and non-pusher designs are available in balanced and unbalanced configurations.
Conventional Mechanical Seals:-
Conventional seals are typically lower cost and often installed on general service equipment.
These seals require higher operator skill to service as they installed as individual components.

Cartridge Type Seals:-

Cartridge type mechanical seals incorporate all of the seal elements into a single assembly.
This dramatically reduces the potential for assembly error and the time require for seal
replacements. Learn more about the difference between cartridge and non-cartridge
mechanical seals today.
 CHAPTER-5
PIPELINE
Pipeline
Indian Oil Corporation Ltd. operates a network of crude oil and pipeline products with a
capacity of 71.60 million tons per year. Transmission pipelines are recognized worldwide as
the safest, most cost-effective, energy-efficient and environmentally friendly way to transport
crude oil and petroleum products.
The Indian-I1 crude oil pipeline year 2010-11 registered 38.46 million metric tons.
The largest crude oil treatment plant in Vadinar has marked the berthing of the 4000th tanker
since its inception. The center operates with two offshore Single Point Mooring (SPM) projects,
feeding the Koyali, Mathura and Panipat cleaners.
To increase efficiency and emerge as a more expensive supplier, Indian Oil has added a 330-
kilometer crude oil pipeline to the Paradip-Haldia (PHCPL) in a busy pipeline network during
the year. The PHCPL system has Single Point Mooring installed 20-km from the shores of
Paradip.
With this, it is now able to pump crude oil from the Largest Crude Carriers to a septic farm
established at sea and further on to Haldia via pipeline. Pipeline has replaced the first system
for the acquisition of crude oil at the port of Haldia by small tanks.
On the west coast, the Mundra-Panipat pipeline has also been added to transport 3 Million
Metric Tonne Per Annum (MMTPA) crude oil to the Panipat Refinery, under an extension from
12 to15 MMTPA. Additional demand for crude oil for Koyali. Mathura and Panipat refineries
is planned to be met by eliminating bottles and adding the Salaya-Mathura Pipeline system.
Indian Oil production pipelines, which link their refineries directly to the most widely used
facilities, received 20.92 million tons of revenue between 2010-11. Indian Oil has now joined
a select group of companies in India that owns and operates LPG pipelines by building the first
cross-country border linking Panipat and Jalandhar. In addition to providing better use, the
pipeline can transport 700,000 tones of LPG from Kohand near Panipat refinery to bottled
plantings in Indian Oil in Jalandhar and Nabha in the Punjab.
The pipeline will also reach simultaneously to meet the needs of the LPG at Una and Baddi in
Himachal Pradesh and Jammu and Leh at J& K. A 36-kilometer pipeline from the existing
Devangonthi airport to New Bengaluru International Airport, Devanhalli, and Bengaluru was
installed in October 2008. A 95-kilometer ATF pipeline from CPCL to Chennai AFS was
installed in December 2008. In its ongoing efforts to expand the network U Indian Oil uses a
290-kilometer long.

pipeline from Chennai to Bengaluru to facilitate the placement of products in the applied area
in and around Bengaluru and to strengthen the CPCL Refinery product storage capacity. Indian
Oil also operates a 217 km Long Branch pipeline from the Koyali-Sanganer.
 Pipeline in Viramgam to an existing station in Churwa and the use of an existing pipeline 14
km from Churwa to Kandla. One of the largest production pipelines currently in use is the 290
km long Chennai-Bengaluru pipeline. A 21-km spur line from Matra to Bharatpur and a 94-km
branch line to Hazira on the Koyali-Dahei pipelines are also underway.
A low-utility center is being built in Ratlam to feed local markets. A 118-kilometer pipeline is
laid from Bijwasan to Panipat to transport Naphtha from Matraf Refinery to the forthcoming
Naphtha Cracker unit in Panipat. Indian Oil sees the pipeline as a major growth point in the
future. India's gas market is growing rapidly, thanks to improved product availability from
indigenous sources and imported. The organization will send its first ground LNG pipeline
from Dadri to Panipat (132 km) to agreements completion
 CHAPTER-6
SWOT Analysis
Swot analysis
We have done a SWOT analysis of the IOC. It is a management technique that analyses the
strengths, weaknesses, opportunities, and threats of a company.

Strengths
1. IOC is a renowned and trusted brand in India. It supplies cooking gas to majority of Indian
families and has a network of 12,861 distributors as of 2023. It has the largest downstream
pipeline network of around 17,564 km which helps in the transportation of processed petroleum
and crude oil.

2. IOC is the major oil company in India, with significant economies of scale and a large
refining capacity that allows it to fulfil the country’s demand for petroleum products.

Weakness

1. Any kind of changes in the global price of oil can lead to adverse effects on the company
and have significant impacts on the profitability of the company. Also, rules, regulations and
policies of the government can slow down the growth of the company.

2. IOC faces tough competition from companies like ONGC, Reliance, and Bharat Petroleum.
IOC needs to develop and implement strategies in a way that can help to compete with other
companies.

3. The oil and gas industry, including refining, faces increasing scrutiny for its environmental
impact. Compliance with stringent regulations can be a challenge.

4. Although IOC is punching above its weight, it currently has a limited presence in
renewable energy.

opportunities
[Link] and AI can help IOC onboard potential customers and analyse various trends.
This could be a great opportunity for the company to grow rapidly.

2. The Indian government supports the development of renewable energy and has launched
various programs and incentives under “Atmanirbhar Bharat”. This could help the IOC expand
its renewable energy business.
3. The company is venturing into the production of alternative fuels, biofuels, or other
innovative products to align with changing consumer preferences and environmental
considerations.

4. Growing economy will benefit the company over the coming years since India’s demand for
oil is also rapidly increasing. The company is exploring opportunities in renewable energy so
that it can align with global trends

Threats
[Link] faces increased competition from both domestic and international players. This can
significantly affect the market share of the company.
[Link] risks, such as talent attraction and retention, can impact IOC’s growth and long-term
sustainability.
3. Environmental regulations can increase the input cost and operational expenses of the
company.
4. Changes in consumer behaviour like a shift towards other sources of energy like electric
vehicles can be a sort of threat to petroleum-based products.
 CHAPTER-7
STRATEGY

Pricing Strategy
We are well aware that IOC is a government-owned company. The government makes major
pricing decisions. The prices may vary from state to state in India. The IOC follows the
geographic pricing mechanism while deciding prices, i.e., the prices are categorised into metro
cities, national capital regions, and state capital regions. Also, the taxes imposed and subsidies
provided by the Government impact the final selling prices of the oil. To check the latest
pricing, you can visit the official website of the company.

Product Strategy
IOC occupies the major share of the market when it comes to petroleum products in India. It
has almost 70% share in downstream pipelines and 30% in refining capacity. The IOC product
basket includes petrol, diesel, LPG (liquified petroleum gas), other refined products like
kerosene and naphtha for industrial and commercial uses; petrochemicals like ethylene,
benzene, lubricants, natural gas such as LNG and CNG.

Place/Distribution Strategy
IOC employs a multi-level distribution strategy to reach its extensive customer base across
India. The company’s distribution strategy includes a network of direct and indirect channels.
Distribution through direct channels includes petrol pumps. IOC has a vast network of around
36,000 petrol pumps across the country. With approx. 12,000 LPG distributorships that
distribute LPG cylinders to households as well as industrial spaces. Distribution through
indirect channels includes collaboration with supermarkets, merchant stores, and e-commerce
platforms to sell lubricants, greases and other products. IOC operates its subsidiaries in Sri
Lanka, UAE and other countries. It holds ten major refineries in places like Gujarat, Mathura,
Panipat, Guwahati etc.

Promotion Strategy
Indian Oil has a history of launching memorable advertisements to keep its wide-ranging
customer base intact. These campaigns have been instrumental in promoting and advertising
the IOC brand. Some of the advertising campaigns for strategic marketing are listed below:

“Fill it to Feel it” in 2018 to highlight the fuel efficiency of IOC’s XTRAPREMIUM petrol.
“I Belong Here” in the year 2020 celebrated diversity by showcasing people from different
cultures coming together to use IOC products.
“Sure Khayal Rakhega” in the year 2022 with a focus on LPG cylinders.
“Indane – Ek Bandhan Sath” in the year 2023 to show the emotional connection that families
share with the LPG cylinders.
“Servo: The Power to Perform” is still ongoing.
The above-mentioned campaigns and product development initiatives by IOC demonstrate its
ability to create convincing advertisements with which common people can relate. After all,
they know how to retain customers.
 CHAPTER-8
IDENTIFICATION OF LOCATIONS

1. IDENTIFICATION OF LOCATIONS:

Locations for setting up Retail Outlets are identified by the respective oil company
based on commercial / minimum volume considerations. Accordingly, Regular and
Rural outlets are set up by Oil Marketing Companies (OMC) as under:-

• Regular ROs:
Locations on Highways (National Highways/State Highways etc.) & Urban
/Semi-urban areas (Within Municipal Limits of a town ) .

• Rural ROs:
Locations in rural areas but not on Highways (NH/SH etc.) and outside
Municipal Limits of a town.

2. RESERVATION

A. The Percentage of reservation for various categories in all the States except Arunachal
Pradesh, Meghalaya, Nagaland and Mizoram are as under: -
B. Reservations in states of Arunachal Pradesh, Meghalaya, Nagaland and Mizoram would
continue to be as under as approved by MOP & NG earlier: -

3. Type of Retail Outlet Sites The type of sites will be decided by the Oil Companies and
the same would be:-

Note: Offered land can either be taken from the applicant or the owner of the land
directly.

All locations rostered as SC/ST category will be developed as per (i) above.

4. ELIGIBILITY CRITERIA FOR INDIVIDUAL APPLICANTS –

PROPRIETORSHIP / PARTNERSHIP

Common Eligibility Criteria for all Categories applying as Individual (as on date
of application unless mentioned otherwise)

(i) Citizenship : Indian Citizen.

(ii) Residential status: Resident of India (as per Income tax rules1).
(iii) Age: Not less than 21 years and not more than 60 years except for Freedom
Fighter under CC2 category.
 Proof of age should be supported by copy of 10th Standard Board Certificate /
Secondary School Leaving Certificate / Birth Certificate / Passport / Affidavit
for age / Identity card issued by Election Commission.

(iv) Educational qualification: Passed Minimum 10th (examination conducted by

a Board/School). Certificate issued by Armed Forces as equivalent to 10th Class
pass in accordance with Ministry of Personnel, Public Grievances and Pensions
(Dept. of Personnel and Training) notification No. 15012/8/82-Estt (D) dated
12.02.1986 will also be considered.

(v) AFFIDAVIT
The applicants should submit an affidavit in the standard format confirming
facts as per
Appendix – XA (for individual) and
APPENDIX - XB (for Non-individual).

Note :
• All affidavits should be submitted in original on stamp paper of appropriate
value as applicable in the concerned State.
• All Stamp papers should be purchased in the name of the deponent.
• All affidavits should be made after the date of advertisement.
 CHAPTER-9
BASIC FACILITIES REQUIRED FOR OPERATION OF RO
DEALERSHIPS
The following facilities are required to be provided at the retail outlet as specified by the Oil
Company. Depending upon on the type of site the facilities are to be made available by the
Dealer (as specified by the Corporation) / Corporation as mentioned against each type of
facility:

A. Site specific
Additional facilities required for customer service such as Staff cum Change Room,
Service Station, Rest Room, Restaurant, PUC facility and/other Facilities as may be
specified by Oil Company from time to time will be provided by Oil Company/Dealer
Select as applicable.
B. Firefighting & Safety Equipments
Dealer will provide Firefighting/Safety equipments at Retail Outlet as per the statutory
requirements and maintain them in good working condition at his/her own cost. Trained staff
should be available to handle and operate the same.
C. Investment Required:
The approximate investments required for development of infrastructure and facilities &
working capital requirement at New Retail Outlets will be indicated in the advertisement.
The selected candidate shall undertake to make available the funds required for development
of desired infrastructure and facilities at the Outlet allotted to him and the working capital for
operation of the outlet.
D. Statutory Approvals / Licenses :
Dealer select will obtain all statutory approvals / licenses for operation of dealership as
required.
E. License Fee:
For the investments made at the RO towards Land and infrastructure/facilities by the
Corporation, License Fee would be payable on per KL basis by the dealer as applicable from
time to time.
In case of Corporation owned “A” / “CC” site ROs, including ROs developed under Corpus
Fund Scheme for SC/ST category dealerships, the current License Fees including GST are as
under:-
Petrol : Rs. 472.77 / Kl
Diesel : Rs. 393.97 / Kl

For Dealer owned “B” / “DC” site ROs the current License Fees including GST are as under:-
Petrol : Rs. 233.45 / Kl
Diesel : Rs. 194.54 / Kl
 CHAPTER-10
NON-REFUNDABLE APPLICATION FEE

Non-refundable application fee payable at the time of application is as under:

For Regular ROs :
Locations reserved for SC/ST category Rs. 3000/-
Locations reserved for OBC category Rs. 5000/-
Other locations Rs. 10000/-

For Rural ROs:

Locations reserved for SC/ST category Rs. 2500/-
Locations reserved for OBC category Rs. 4000/-
Other locations Rs. 8000/-

NON-REFUNDABLE FIXED FEE / BIDDING AMOUNT

(i) In case of Dealer Owned sites i.e, “B” site / DC site ROs, as defined in Clause 3, a
Nonrefundable fixed fee of Rs. 5 lakhs for Rural ROs and Rs. 15 lakhs for Regular
ROs would be payable within 15 days of receipt of NOC.

(ii) In case of Corporation owned sites i.e, “A” / “CC” site ROs (other than CFS) involving
bidding for allotment, the minimum non-refundable bidding amount of Rs. 10 lakhs
for Rural ROs and Rs. 30 lakhs for Regular ROs would be applicable.

The selected candidate would be required to pay the total bid amount (within 15 days
of receipt of NOC).

OMCs will start installation of their facilities only after collection of Fixed fee /
Bidding amount.
 CHAPTER-11
COCNCLUSION

The thesis concludes with the findings that although Indian Oil is having a huge market share
and is known as a major in Petroleum sector but due to advancement in technology; entrance
of new competitors; maturity of the stagnant business, but then also a company should keep
eyes on market and its competitors which IOCL is generally doing but as per the research it is
to be suggested that the alliance which IOCL is forming should not affect their image in market
as like in XtraPower Fleet program the customers are well satisfied with the scheme but what
hinders is that the machine is not working properly i.e. the alliance formed with HDFC is
lowering the image of IOCL in the eyes of customers as in here HDFC due to its backend
processing with IOCL through the fleet program machinesis not seen and thus the whole
impact of this goes to Indian Oil. As the major grievances of customers for XtraPower is due
to the machine which should be rectified as soon as possible as it does not create a good image
in the eyes of the customer although they are satisfied with the program.
As far as customer retention is concerned, COCO’s should train their attendants properly as
they are the backbone of the organization when customer fills the fuel. Greetings like Good
Morning, Welcome to COCO, etc. could be done effectively to show the difference among
IOCL COCO and DODO. Once in a month a program of awareness of COCO should be
done as while researching it is found that 75% of customers do not knew about COCO and
the difference they are having as compared with DODO.
Lastly, I am very thankful for getting my internship in IOCL Chandigarh as they have given
me the experience which I could never forget and is helpful for me in my career in upcoming
future. The exposure which I gained while researching in market is unforgettable as there are
different types of customers with whom you cannot talk the way you do with anybody, this
exercise of talking with various sentiments of customers have improved my soft skills thus
enabling improved communication. I could say that we whole as a UPES are very honorable
to get an opportunity of internship in IOCL.