TITLE PURPOSE OBJECTIVES
This rapid review of the literature aims
to enrich our understanding of
What Is the Impact of ChatGPT’s capabilities across subject
ChatGPT on domains, how it can be used in
Education? A Rapid education, and potential issues raised by To analyze ChatGPT’s
Review of the researchers during the first three performance across various
Literature months of its release subject domains.
Understanding the
user satisfaction and To discuss the transformative effects of
loyalty of customer chatbots on customers services and It seeks to make customer
service chatbots satisfaction. service satisfaction well.
The aim of this systematic
Artificial Intelligence– review was to evaluate the
Based Chatbots for Artificial intelligence (AI)–based feasibility, efficacy, and
Promoting Health chatbots can offer personalized, intervention characteristics of
Behavioral Changes: engaging, and on-demand health AI chatbots for promoting
Systematic Review promotion interventions. health behavior change.
This study investigates the
effects of chatbots on
intercultural communication in
This study examines the potential the classroom, the use of
drawbacks and difficulties of chatbots in language learning,
BRIDGING THE utilising chatbots in intercultural and the best practices for
CULTURE GAP: education, including the risk that they designing and
CHALLENGES AND may simplify or stereotype implementing chatbots in
LIMITATIONS cultural differences and the possibility of intercultural education through
OF USING CHATBOTS technical difficulties obstructing theoretical analysis of previous
IN INTERCULTURAL successful research
EDUCATION communication. and case studies.
It discusses how technology
has improved access to
information, facilitated
This essay explores the impact of interactive and personalized
THE IMPACT OF technology on education, highlighting learning, and fostered
TECHNOLOGY ON its advantages, challenges, and collaboration among students
EDUCATION considerations and educators.
The article discusses the use of
chatbots in universities for
automated, real-time
information retrieval and
services. It covers the
technology and functions of
chatbots, such as delivering
course information, answering
FAQs, and linking to online
course applications. The article
compares user perceptions of
The purpose of this study is to know chatbot and onsite services,
how can a chatbot system design and demonstrating the potential for
Automated develop for a graduate school's integrating chatbots into
information retrieval automated information university systems. Future
and services of services and retrieval, and how do users research will explore expanding
graduate perceive the chatbot system's chatbot connections to
school using chatbot accomplishments compared to the university servers for broader
system traditional approach. student information services.
The study aims to enhance user
experience and automate information
retrieval during COVID-19 using a
DialogFlow and Line-based chatbot. The
chatbot is designed to support the
course application process, data
collection, and student management.
The research employs natural language
processing technology to automate The objective of the study is to
these services. The sample includes review recent scientific
students, with specific characteristics literature on the use of
like sample size and age range not chatbots in education to: (a)
detailed. The results show an 83.43% identify their potential
user feedback and 88% user confidence, contribution as educational
Exploring the Trend with the system outperforming tools in institutions, (b)
and Potential traditional services by 24.43%. Future synthesize empirical evidence
Distribution of Chatbot improvements will focus on enhancing on their educational
in the user interface with features like effectiveness, and (c) define
Education: A carousel views, images, and background future research perspectives on
Systematic Review colors. educational chatbots.
To discuss chatbots, highlighting their
current use in various industries, the The objective of this paper is to
challenges faced in their analyse the difficulties and
implementation, particularly in challenges that students often
educational sectors, and the benefits face while getting the
they bring in terms of streamlining information regarding the
interactions and enhancing customer institution, admission
experience. It addresses the issues of process and various other
cost, security, user trust, and the need clarifications and providing the
IMPLEMENTING for continuous updates, and emphasizes solution to these problems with
CHATBOT IN the potential of chatbots to improve the implantation of the chatbot
EDUCATIONAL operational efficiency and customer on the
INSTITUTES engagement. website of the institute.
The purpose is to explore the potential
and challenges of integrating natural
language processing (NLP) models,
particularly large language models
(LLMs) like ChatGPT, in healthcare. It
discusses how these models, trained on
extensive data through self-supervised
learning and fine-tuning, can enhance
accessibility to medical information for
health professionals and patients. The
study aims to evaluate the accuracy and
reliability of ChatGPT in generating
responses to medical queries, To assess the accuracy and
particularly open-ended questions comprehensiveness of chatbot-
developed by physicians. This evaluation generated responses to
seeks to provide insights into the physician-developed medical
model's performance and its limitations queries, highlighting the
Accuracy and in clinical settings, addressing concerns reliability and limitations of
Reliability of Chatbot about reliability and the phenomenon of artificial
Responses to Physician incorrect responses termed as intelligence–generated medical
Questions "hallucination." information.
The purpose of this study was to To emulate human dialogue to
evaluate the chatbot to ascertain provide a more intuitive user
Chatbots for whether interface to applications or,
Multilingual it will function appropriately in an actual sometimes, to
Conversations conversation with several languages. simply provide entertainment.
This section would outline the
specific aspects or objectives
the study aims to address. For
The purpose of the paper would likely instance, it might focus on
be to investigate how learning analytics analyzing the frequency and
Using Learning can be applied to understand student types of questions students ask
Analytics to Explore interactions with educational chatbots. the chatbot, assessing how
Responses from It may aim to explore the effectiveness students use the chatbot to
Student Conversations of chatbots in education, student supplement their learning,
with Chatbot for engagement levels, learning outcomes, evaluating the effectiveness of
Education etc. chatbot responses, etc.
METHODS CONCLUSION REFERRENCE
The review concludes that ChatGPT has significant
potential to enhance educational experiences but
also poses challenges that need to be addressed. It
can assist educators in creating course materials and
offer personalized tutoring to students. However,
concerns such as the generation of incorrect
information, potential misuse, and the need for
updated assessment methods and institutional
policies were highlighted. The paper emphasizes the
importance of instructor training and student
education to maximize the benefits and mitigate the
risks associated with ChatGPT in educational
Rapid Review Approach settings . [Link]
The findings indicate that AI chatbot service recovery
quality and AI chatbot conversational quality
significantly influence user satisfaction. On the other
hand, core AI chatbot service quality and satisfaction
Literature Review significantly influenced chatbot user loyalty. [Link]
AI chatbots have demonstrated the efficacy of health
behavior change interventions among large and
diverse populations; however, future studies need to
adopt robust randomized control trials to establish
Comprehensive Search definitive conclusions. [Link]
The study found that chatbots have
the potential to positively impact intercultural
communication in the classroom, and support
language learning through the use of
authentic, culturally-relevant materials.
However, it also identified a number of
challenges and limitations to the use of
chatbots in intercultural education, including
the difficulty of creating chatbots that can
effectively communicate and interact with
people from different cultural backgrounds,
limitations in language capabilities,
oversimplification of cultural differences,
Theoretical Analysis technical challenges, and ethical concerns [Link]
By responsibly embracing technology, educators can
harness its full potential to create engaging and
Theoretical Analysis inclusive learning environments in the digital era. [Link]
The research uses a DialogFlow and Line-based
chatbot to enhance user experience and automate
information retrieval during COVID-19. Achieving
83.43% user feedback and 88% user confidence, it
outperforms traditional services by 24.43%. The
chatbot supports course applications, data collection,
and comprehensive student management. Key
Experimental design, features include superior service delivery, flexibility,
Information architecture, and adaptability, and extensibility. Future improvements
Rich menu prototype will enhance the user interface with carousel views,
component images, and background colors. [Link]
This article reviews recent research on chatbots in
education, focusing on their potential as educational
tools and future research directions. From 369
sources, 25 studies were selected using the SWIFT-
PRISMA framework. Findings indicate chatbots can
enhance learning outcomes like performance,
engagement, and motivation. Recognized as teaching
aids, mentors, and potential counselors, chatbots
show promise but require more empirical evidence.
The study calls for further research on practical
applications and evaluation methods, providing
guidance for educators and researchers interested in
PRISMA educational chatbots. [Link]
The text discusses the challenges and potential of
implementing a chatbot in educational institutions to
efficiently handle student queries. It highlights the
bot's reliance on pattern matching for predefined
questions and the need for extensive data and
continuous training with machine learning algorithms
to improve its ability to handle unforeseen queries.
The proposed model aims to evolve into an advanced
system by integrating Artificial Intelligence and
Machine Learning, thereby enhancing its
textual or auditory responsiveness and effectiveness in resolving user [Link]
methods queries. [Link]
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c65j8r24VzjZ9BzBSXQ6zsGg
AOtw05fdoYSAHm8ilf5VSH4
ndXCFkiZw3gjELarP2uuN61H
r5jB63m5FF_VWeCtT4bLpqg
Q59GrpwVMwjEtFaUCOpTn
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wXc8v8QeRT0lFZF5ZRtqr4rQ
dQxtbu4H1qYSAhTPpZzTQ9l
NEDwKUuw7EN8kwjdxOnSB
mYr2HWgi1tasV_K4-
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While the chatbot-generated answers displayed high p2rOkShkPaeUqfnXD7SwGK
accuracy and completeness scores across PxrxUvLor_GP63pnget4a_A
various specialties, question types, and difficulty VFlojAOUiLEm58qoDLu_lG2
levels in this cross-sectional study, further uXJZ5njKsJetMscfZDOkEqL-
development is needed to improve the reliability and sreDj1HeXpjifvj27McAxkJLs
robustness of these tools before clinical Q7Qy6fiOEIkbxlxQ5wo3K1qr
integration. Medical professionals and patients QklGylBmVUtEw2LKooSzvtc
should recognize the limitations, should use extreme pw_vGqKqSyFr6GoKe19_w9
caution, and should actively verify AI-generated u-DskdvY0-
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establishes an evidence base for using LLM in health yeHnQatL-
Statistical Analysis and care and highlights the importance of ongoing zV6o4vsHaljQS3x6rYnvytfdgf
Multispecialty Analysis evaluation and regulation. jWAUBQrA
In this study, students evaluated a multilingual
chatbot's performance in English, German, Spanish,
and Korean. Overall, the chatbot performed well,
though translations to Korean were occasionally
awkward. One limitation was the evaluation of only
12 responses across these languages, suggesting that
results might vary with more diverse inputs and
evaluations by native speakers in their own
languages. Future studies should expand the range of
languages tested and involve native speakers directly
typing and evaluating responses to improve accuracy
Survey Analysis and Text Analyassessments. [Link]
This would detail the
research methodology used
in the study. It could involve
collecting data from student
interactions with the chatbot,
applying learning analytics
techniques to analyze this
data (such as natural
language processing for
understanding student The conclusion would summarize the findings of the
queries and sentiment study based on the analysis conducted. It might
analysis to gauge student discuss the effectiveness of using chatbots in
satisfaction), and possibly education, insights gained from learning analytics
using qualitative methods regarding student behaviors and learning patterns,
like interviews or surveys to implications for educational practice, and
gather additional insights. suggestions for future research. [Link]
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Paniti Netinant
Department of Information Technology,
College of Digital Innovation
Technology, Rangsit University
52/347 Muang-Ake Phaholyothin Road
Lak-Hok Muang Pathum Thani 12000,
Thailand
Chee Ken Nee, Mohd Hishamuddin
Abdul Rahman, Noraffandy Yahaya, Nor
Hasniza Ibrahim, Rafiza Abdul Razak,
and
Chie Sugino
Chandan A J,
Mihika Chattopadhyay,
Smruti Swaroop Sahoo
Rachel S. Goodman, MBA1; J. Randall
Patrinely, MD, MBA2; Cosby A. Stone Jr,
MD, MPH3; Eli Zimmerman, MD4;
Rebecca R. Donald, MD5; Sam S. Chang,
MD, MBA6; Sean T. Berkowitz, MD,
MBA7; Avni P. Finn, MD, MBA7; Eiman
Jahangir, MD, MPH8; Elizabeth A.
Scoville, MD, MSCI9; Tyler S. Reese,
MD10; Debra L. Friedman, MD, MS11;
Julie A. Bastarache, MD3; Yuri F. van der
Heijden, MD, MPH12; Jordan J. Wright,
MD, PhD13; Fei Ye, PhD14; Nicholas
Carter, MD15; Matthew R. Alexander,
MD, PhD16; Jennifer H. Choe, MD,
PhD17; Cody A. Chastain, MD12; John A.
Zic, MD, MMHC2; Sara N. Horst, MD,
MPH9; Isik Turker, MD, MSc18; Rajiv
Agarwal, MD17; Evan Osmundson, MD,
PhD19; Kamran Idrees, MD, MSCI,
MMHC20; Colleen M. Kiernan, MD,
MPH20; Chandrasekhar Padmanabhan,
MD20; Christina E. Bailey, MD, MSCI20;
Cameron E. Schlegel, MD20; Lola B.
Chambless, MD21; Michael K. Gibson,
MD, PhD17; Travis J. Osterman, DO,
MS22; Lee E. Wheless, MD, PhD2;
Douglas B. Johnson, MD, MSCI17
Mahesh Vanjani
, Milam Aiken
and Mina Park
Hamzah, W. W., Ismail, I., Yusof, M. K.,
Saany, S. M., & Yacob, A. (2021). Using
learning analytics to explore responses
from student conversations with
chatbot for education. International
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