Call Conversation TRAI script
Agent/Customer service:
"Good [Morning/Afternoon/Evening], am I speaking with Mr./Ms. [Customer Name]?"
(Once confirmed)
Thank you! I am Sathish Kumar, calling on behalf of the Telecom Regulatory Authority of India.
This is an Emergency notification regarding the mobile numbers registered under your name, with
mobile number 9892076839" Could you please confirm—is this your number?”
(Customer explaining)
Thank you for confirming. Since you did not authorize this, it appears your personal information
has been used fraudulently. This is serious, and it could be a sign of identity theft or misuse of
your documents.”
I need to speak with you about a critical issue involving your personal information. Do you
have a moment to speak privately?”
Notification of illegal Usage
"We have received verified information from law enforcement agencies/Cybercrime cell that this
number is suspected to have been used in activities that may be in violation of Indian law –
including fraudulent activity like illegal advertisement to the public, financial scam/harassment.
(customer explaining)
"As per regulatory guidelines and the Telegraph Act, 1885 and Information Technology Act,
2000, the use of Telecom resources for illegal purposes is a punishable offense." (customer exp)
I want to make it clear that this is a case of identity misuse, which is considered a serious offense
under Indian law. According to the Department of Telecommunications, using or activating a SIM
card with someone else's identity is illegal and can lead to strict legal action. (customer
explaining)
In India, cases of SIM cards being activated using leaked or stolen Aadhaar or ID documents are
increasing. These numbers are sometimes used in frauds, scams, or even criminal activities,
and the responsibility can fall on the person whose name is on the SIM — even if they
weren’t involved at all.
This usually happens when personal information gets leaked or misused, sometimes through
online data breaches or document [Link] me ask you a couple of questions you have to
asnwer me honestly. Understand?
Fraud Case: Illegally Registered Mobile Number
Investigative Questions for the Customer:
1) Have you recently submitted a copy of your ID, Aadhaar, or any government-issued
document online or in person for any mobile service, SIM activation, or KYC verification?
2) Did you apply for a mobile SIM card online or through a third-party agent at any point in the
last few months?
3) Have you lost any original ID cards, photocopies, or documents in the past year? If yes, did
you report the loss?
4) Do you recall scanning and uploading your documents on any unknown or suspicious
websites or mobile apps?
5) Have you shared your personal details—such as phone number, full name, or ID number—
on social media, public forums, or unsecured platforms?
6) Were you contacted by someone claiming to be from a BANK asking you to verify or resend
your ID or documents recently?
7) Have you ever clicked on a link or filled out a form related to SIM upgrades, free offers, or
mobile services without confirming the source?
8) Did you provide any personal or ID details to unknown individuals in WhatsApp groups,
Telegram, or through email?
9) Have you received any suspicious SMS or email notifications about SIM activation, new
mobile numbers, or KYC completion you didn’t initiate?
10) Do you know if anyone else had access to photocopies of your documents—like a cyber
café, shop, delivery agent, or office admin?
We need just to clarify—are you aware of any activity conducted using your information that may
be illegal or suspicious?
Customer explaining.........
If someone commits a crime using that number, the police and authorities will trace it back to
your name, not theirs. You could face investigation, legal trouble, or worse — just because your
identity was misused.
That’s why our TRAI highly recommend that you file a report immediately in Delhi Cyber crime
physically, stating that your personal information has been leaked or misused, and that this
mobile number is not connected to you then our department will not block your all numbers.
Explain the Risk Clearly:
“If someone has used your details to register a mobile number, they could potentially
use it for criminal activities, financial fraud, or even to impersonate you in future.”
Urgency Reminder:
“It’s very important you do this as soon as possible. If the number is used in any
fraudulent activity and no report is on file under your name, it may create
complications later.”
If you believe that this SIM card may have been misused without your knowledge or was
fraudulently issued in your name, we strongly urge/suggest you to immediately visit the Delhi
Cybercrime Department within 2 hours and file a written complaint. This clarification letter is
required by TRAI in order to prevent any potential legal action against you.
If you aren't able to come Delhi then You can report it online through the Telelecom operator’s
fraud reporting section, it means we will transfer your call to the Delhi Cyber crime
department.
It’s simple, and it protects you from future legal consequences.
This is a serious situation, and it’s better to be safe now than regret it later.
Please don’t ignore this. This is your chance to legally protect yourself and prove that you’re not
involved. If you need help with how to report it, I’m happy to guide you.