Chapter 4
OPERATING AND CONTROL SYSTEM
Operating Period
Drei’s Foods Store it is Filipino foods, breads and pastries that serving to
community of Lilinggiwan,Ilijan Batangas City to provide food satisfaction and
enhancing the taste preferences of each people in this community area. Every Monday
to Saturday we are open from 9am to 8pm day off of our staff and crew are sunday but
if the customer are more they need to work enxtend util sunday. Our marketing day is
every saturday. We want to have an another branch to this particular region of batangas
province if its affordable here in our community.
Supplier
Drei’s Foods Store our supplies are made from different supermarkets such as
citimart, puregold and SM supermarket because they provide the best quality products
that we need to use and also products are always new packaging and very responsible
each staff and workers they always make sure each products are safe and secure to
customers. Our supplies of equipments that we use to our products that we serve are
from Bimarco Store which is the paper cups,spoon popsicle sticks for our sweet corn,
Food boat tray and disposable cups for cheese dog sandwich and beverage and also
we need transparent box and cupcake box and brown paper bag for our malunggay
cheese pandesal, Puto cheese ensymada and Mini cupcake. Our supplies of hotdog
Buns is from Bakery from barangay Ilijan Batangas city. Our plan is to pick up our food
supplies and equipment we don’t have any supplier to deliver to us our day of marketing
is every saturday.
Suppliers Supplies Location
Supermarket/Store Food Recipe Batangas City
Citimart Beverage Recipe Batangas City
Puregold Breads Recipe Batangas City
SM Pastries Recipe Batangas City
Equipments for Products Batangas City
Bimarco Store Paper Cup Batangas City
Tissue paper Batangas City
Spoon Popsicle Stick Batangas City
Brown Paper Food boat Batangas City
Disposable spoon Batangas City
Transparent Box Batangas City
Cupcake Box
Bakery Shop Hotdog Buns Ilijan Batangas City
Import Products
In Drei’s Foods Store we not have any suppliers that delivers to our location we
considered that we go to our chosen markets and store to purchase and buy our
supplies to make sure that supplies for products is new packaging and we will monitor
also the expiration dates and the price to knowing us of how much to sell to our Drei’s
Foods Store most of important is the security and awareness of each brand product
supplies.
Export Products
In Drei’s Foods Store we also considered that first is we need to monitor each
new packaging and latest products our choosen market store is from batangas city. We
must also to check the hotdog buns if its new and fresh delivered from our choosen
shop of maam lutchie. We will try tree buns to see if its affordable our cheese dog
sandwich. We observe each supplies of product ingredients, equipments that we use to
our products. Drei’s Foods Store providing better services to people to satisfied there
cravings for lunch and meriendas.
Product Pricing
Products
Foods Regular Price Selling Price
Cheese Dog Sandwich Php 35.00 Php 45.00
Shawarma Supreme Php 90.00 Php 100.00 med size
Special Sweet Corn Php 35.00 Php 45.00 med size
Beverages/Desserts
Regular Price Selling Price
Sago’t Gulaman Php 20.00 Php 30.00
Mais Con Yelo Supreme Php 35.00 Php 45.00
Lemon Juice Php 20.00 Php 30.00
Bread/Pastries
Regular Price Selling Price
Malunggay Cheese Php 5.00 Php 15.00
Pandesal
Puto Cheese Ensymada Php 35.00x 6pcs Php 45.00x 6pcs
per box Php 210.00 per box Php 270.00
Mini Cupcakes Php 40.00x6pcs Php 50.00x6pcs
per box Php 240.00 per box Php 300.00
Equipments for Operation
Grill Frying Pan- purpose is to mimic the
grilling experience indoors, creating char
marks and a flavor profile similar to
outdoor grilling without needing a grill.
Spatula- is a broad, flat, usually flexible
tool used for mixing, spreading, lifting,
and flipping materials, especially in
cooking, baking, and related tasks.
Frying pan- fry pan, or skillet is a flat-
bottomed pan used for frying, searing,
and browning foods.
Tongs- are tools designed to grip and
manipulate objects, often with two hinged
arms.
Ovens- are thermally insulated chambers
used for heating, baking, or drying
substances, primarily for cooking or
industrial processes.
Bowl- is primarily used as a round
container for holding food, liquids, or
other items.
Ketchup containers- such as bottles,
jars, or pouches, serve the primary
purpose of storing and dispensing
ketchup.
Hand mixers- let you whip up your
baking or cooking favorites by mixing,
whipping, kneading and more.
Measuring cup- is a kitchen tool primarily
used to accurately measure the volume of
both liquids and dry ingredients, such as
flour and sugar.
Disposable spoons- are primarily used
for convenient and hygienic food
consumption in various settings.
Tissue paper-has a wide variety of
purposes, primarily related to hygiene,
sanitation, and even decorative uses.
Ice cream scoop's primary purpose is to
efficiently and cleanly scoop out and
serve portions of ice cream, frozen
yogurt, or other similar frozen desserts.
Disposable Gloves-They help keep
germs and infection from spreading to
you and to the other person.
Aprons- serve a primary purpose of
protection, shielding clothes and skin from
stains, spills, and potential hazards.
Gas stove- is primarily used for cooking
food by utilizing the heat generated from
burning natural gas or propane.
Solane LPG's- purpose is to provide
safe, reliable, and convenient LPG
solutions to households and businesses
in the Philippines.
Cheese grater- primary purpose is to
transform solid cheese into smaller
pieces, usually shreds or fine flakes, for
various culinary uses.
Casserole pans- are versatile cookware,
primarily used for baking dishes in the
oven.
Tables- provide a horizontal surface for
various activities like eating, working,
displaying items, and supporting other
furniture. Chairs-on the other hand, offer
seating and back support for individuals.
Coolers-to get cold groceries home from
the store, such as keeping ice cream from
melting in a sizzling automobile.
cash box- is a secure, portable container
used to store cash, especially for
temporary purposes like during business
operations or for petty cash funds.
Hairnets- serve two primary purposes:
keeping hair from contacting food and
other items, and preventing workers from
touching their hair.
Placemats- primarily serve to protect the
dining table from damage and stains
caused by food, drinks, and heat.
Tissue holders- are a simple but
essential item in any home. They provide
a convenient and hygienic way to store
and dispense tissues.
Food tray- primary purpose is to hold and
transport food, making it easy to serve
and present meals or snacks.
Brown paper bags- serve multiple
purposes, from practical packaging and
storage to environmentally friendly
alternatives and even some surprising
uses like ripening fruit or cleaning
windows.
Knives and chopping boards are
essential kitchen tools used together for
preparing food.
Silicone baking cups- are reusable,
making them an eco-friendly alternative to
traditional paper liners. They're also
flexible and durable, allowing for easy
storage and long-lasting use.
Molder-in the context of baking, is a
device that shapes dough into desired
loaf forms, typically cylinders or long
loaves.
Product Preservation Process
- The process of our product in Drei’s Foods Store we must to prepare the
needed equipments and recipes for our products we consider the imported
foods, beverage,desserts,bread and pastries to make a better service to our
customers. Our goal is to provide the needed and wants of the people here in our
community to satisfied there cravings and to have a food preferences in our
store.
Operations:
In Drei’s Foods Store we make sure all supplies and equipments are
complete and safe to our customers for our better service to them we must to consider
that the rules and guidelines is they applying to thereselves to enhance there abilities
and skills when it comes to handle the store and to services. W will required to wear a
complete uniform to operate the store to make comfortable in the eyes of each
customers we will provide an schedule, rules and guidelines to know them when they
get there salaries and what they need to follow in the operation in the store.
Rules for staff
Code of Conduct
1. Respect colleagues and customers: Treat others with kindness, empathy, and
professionalism.
2. Maintain confidentiality: Protect sensitive information and respect confidentiality
agreements.
3. Adhere to company policies: Familiarize yourself with company policies and
procedures.
Workplace Etiquette
1. Be punctual and reliable: Arrive on time and fulfill work commitments.
2. Dress professionally: Adhere to the company's dress code and maintain a clean,
professional appearance.
3. Communicate effectively: Clearly and respectfully communicate with colleagues,
customers, and management.
Performance and Productivity
1. Meet performance expectations: Fulfill job responsibilities and meet performance
goals.
2. Stay organized and manage time effectively: Prioritize tasks, manage time
efficiently, and maintain a clean workspace.
3. Continuously learn and improve: Seek opportunities for growth, training, and self-
improvement.
Safety and Security
1. Follow safety protocols: Adhere to safety procedures and report hazards or
incidents.
2. Protect company assets: Safeguard company property, equipment, and data.
3. Report incidents: Inform management of any incidents, accidents, or concerns.
General Guidelines
1. Punctuality: Arrive on time for work and meetings.
2. Professionalism: Maintain a professional attitude and demeanor.
3. Respect: Treat colleagues, customers, and management with respect.
Communication
1. Clear communication: Communicate clearly and effectively.
2. Active listening: Listen attentively to others.
Confidentiality
1. Protect sensitive information: Maintain confidentiality of sensitive information.
Performance
1. Meet expectations: Fulfill job responsibilities and meet performance goals.
2. Continuous improvement: Seek opportunities for growth and self-improvement.
The staff considered to come in an appropriate time and schedule in the store. Staff are
exactly going to store on 9am and then they dismiss at 9pm to get there salaries are
every sunday and there day off.
Delivery Process
Cash on delivery if the customer may not going to store it can be deliver to
them as soon as possible in the said time and day. Through our fb posting information
will posting there regarding with our products in Drei’s Foods Store we provide Fb page
named Drei’s Foods Store we consider also to talk us from private message if they want
to our products we are available from messenger and messages our number hotline
0946-048-7248.
Duties and Responsibilities
CEO - Monitoring sales income,Handling business operations,Observing the
identity and mindset of staff and customers,Giving solutions to problem in the
operation,Considering maximum capital for starting putting up the business,Monitoring
the qualities and features of products and equipments in marketing day,Helping and
supporting to people,Providing different choices of foods,Observing staff Performance
and communication to customers in the operations,Saving sales profit for every
marketing days,Enhancing and ensure good productions and better services to
people,Posting some information about the products in social media,Assessing the
application of staff,Communicate to customers if they have concerns and
clarifications,Managing the marketing day to buy the need supplies for
products,Understand the customers personality give patient always,Monitoring the
expiration dates of product ingredients,Considering first the safety and secure of each
customers to foods they eat,Managing finances,Managing the staff salaries,bonuses
and benefits,Giving free gifts for holiday season,Giving discounted pricing to seniors
and PWDs,Trained the staff before the operations,Assessing the day off and working
days of staff,Ensure the safety and awareness of staff before and after
operations,Remind staff to attending the seminars and to announce of when they get
the salaries,Providing rules and regulations,Providing requirements for applications of
staffs,Proving uniform and safety wear to suit in the [Link] business
requirements.
BUSINESS PARTNERS- Helping to CEO in the operations,Assessing to prepare
the products and equipment,sharing responsibilities to entertain customers,Helping to
making decision with CEO,Sharing opinions and plan to operate the store,Assessing to
finance after the operations,Supporting to CEO in the operations,Training to staff
together with CEO,Computing how much the sales after the operations,Checking the
items after marketing,Checking the prices of those product supplies in marketing day
with CEO,Managing those staff in the seminars and trainings together with
CEO,Cleaning the surroundings,Preparing the needed tools and equipment,Assigning
to counter by handling finances,Giving the procedures of how to cook and guidelines
each staff in there operations.
MANAGER- Monitoring sales income,Handling business operations,Observing
the identity and mindset of staff and customers,Giving solutions to problem in the
operation,Considering maximum capital for starting putting up the business,Monitoring
the qualities and features of products and equipments in marketing day,Helping and
supporting to people,Providing different choices of foods,Observing staff Performance
and communication to customers in the operations,Saving sales profit for every
marketing days,Enhancing and ensure good productions and better services to
people,Posting some information about the products in social media,Assessing the
application of staff,Communicate to customers if they have concerns and
clarifications,Managing the marketing day to buy the need supplies for
products,Understand the customers personality give patient always,Monitoring the
expiration dates of product ingredients,Considering first the safety and secure of each
customers to foods they eat,Managing finances,Managing the staff salaries,bonuses
and benefits,Giving free gifts for holiday season,Giving discounted pricing to seniors
and PWDs,Trained the staff before the operations,Assessing the day off and working
days of staff,Ensure the safety and awareness of staff before and after
operations,Remind staff to attending the seminars and to announce of when they get
the salaries,Providing rules and regulations,Providing requirements for applications of
staffs,Proving uniform and safety wear to suit in the [Link] business
requirements.
SUPPLY CHAIN PERSONEL- General Duties and Responsibilities,Oversee and
manage the supply chain process,Manage inventory levels, including ordering, storing, and
tracking,Develop and maintain relationships with suppliers,Coordinate and manage logistics
and transportation,Manage costs and optimize supply chain efficiency,Source and procure
materials, goods, and services,Monitor and control inventory levels,Manage
orders,Including processing, fulfillment, and delivery,Analyze and optimize supply chain
processes,Identify and mitigate supply chain risks,Oversees and manages the supply chain
process, Sources and procures materials, goods, and services,Manages inventory levels
and tracks inventory [Link] and manages logistics and
transportation,Analyzes and optimizes supply chain processes.
SERVICE CREW PERSONEL-Provide excellent customer service and ensure
customer satisfaction,Take orders accurately and efficiently,Serve food and beverages in a
timely and professional manner, Maintain cleanliness and organization of tables and
surrounding areas, Process payments accurately and efficiently,Greet customers, take them
to their tables, and ensure they are comfortable, Have knowledge of menu items,
ingredients, and preparation methods,Ensure orders are accurate and delivered to the
correct table,Have knowledge of food and beverages, including ingredients, preparation
methods, and pairing suggestions,Handle customer complaints and concerns in a
professional and courteous manner,Maintain a clean and safe environment for customers
and staff, Work with other staff members to ensure efficient service, Manage cash and
credit transactions accurately and efficiently,Provide menu recommendations to customers,
Handle special requests, such as food allergies or celebrations.
COOK PERSONEL-Prepare food according to recipes and menu specifications, Cook
food to the correct temperature and texture, Present food in an appealing and appetizing
manner,Maintain a clean and organized kitchen environment, Follow food safety and
sanitation procedures, Prepare ingredients and cook food according to recipes, Use various
cooking techniques, such as grilling, roasting, and sautéing, Plate food in an appealing and
appetizing manner, Clean and sanitize kitchen equipment, utensils, and surfaces,Manage
inventory of food and supplies,Assist with menu planning and development,Assist with food
cost control and budgeting, Supervise and manage kitchen staff, Ensure food quality and
presentation meet standards, Accommodate special dietary requests and needs.
DELIVERY PERSONEL-Deliver goods to customers in a timely and efficient manner,
Ensure orders are fulfilled accurately and completely, Provide excellent customer service
and interact with customers in a professional manner, Maintain company vehicles in good
working condition,Optimize delivery routes to ensure efficient delivery,Pick up orders from
warehouse or storage facility,Load and unload goods from delivery vehicle, Deliver goods to
customers and obtain signature or confirmation of delivery, Handle customer complaints
and issues in a professional manner, Track delivery progress and report any issues or
delays, Assist with inventory management and tracking,Track orders and update customers
on delivery status,Schedule deliveries and manage delivery routes,Ensure vehicle safety
and comply with transportation regulations, Communicate with customers regarding delivery
times and issues.
Waste Disposal
In Drei’s Foods Store we make sure the separation of each trach to
biodegradable and Non- Biodegradable to maintain the cleanliness in our store we need
to provide different trash cans to segregate also the bottles to ensure safety and
security of all our customers we will providing them the comfortable area to enhance
there satisfaction and also to appreciate the better service of our store.