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Shutterfly Customer Service Chat Transcript

The document details an interaction between a visitor and the Shutterfly Digital Assistant, where the visitor expresses frustration over being disconnected while waiting for service and mentions being overcharged for an order. The assistant creates a case for the visitor and connects them with a customer service representative named Brianna, who acknowledges the visitor's concerns and requests additional time to investigate the issue. The visitor provides their order number and details about the pricing discrepancy.

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3 views1 page

Shutterfly Customer Service Chat Transcript

The document details an interaction between a visitor and the Shutterfly Digital Assistant, where the visitor expresses frustration over being disconnected while waiting for service and mentions being overcharged for an order. The assistant creates a case for the visitor and connects them with a customer service representative named Brianna, who acknowledges the visitor's concerns and requests additional time to investigate the issue. The visitor provides their order number and details about the pricing discrepancy.

Uploaded by

vmoore757
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd

Shutterfly Digital Assistant (3/22/2023, 1:37:30 PM):

^{"t":"js","v":"ebcm__isUserAuthenticated","p":"{'chatKey': '8f4902f6-4700-4d18-
8166-2f20c61c15ac', 'flow': '#EBCM--BOT-GREETING-START#'}"}^
Visitor (3/22/2023, 1:37:31 PM): #EBCM--BOT-GREETING-START#
Shutterfly Digital Assistant (3/22/2023, 1:37:34 PM): Hey virginia! I'm Shutterbot,
the Shutterfly Digital Assistant.
Shutterfly Digital Assistant (3/22/2023, 1:37:35 PM): Our conversation will be
saved for training and quality purposes. Select an option below or ask me your
question.
Shutterfly Digital Assistant (3/22/2023, 1:37:36 PM): Menu Options:
Check order status
Make order changes
View offers & promotions
Get product help
Something else
Visitor (3/22/2023, 1:37:53 PM): I was disconnected while waiting for service
Shutterfly Digital Assistant (3/22/2023, 1:37:56 PM): The following information may
be helpful for you.
Shutterfly Digital Assistant (3/22/2023, 1:37:58 PM):
^{"t":"minicard","b":"Shutterfly Bot","resp":"a1j3s000001xDruAAE"}^
Shutterfly Digital Assistant (3/22/2023, 1:37:59 PM): Were you able to get what you
needed?
Shutterfly Digital Assistant (3/22/2023, 1:38:01 PM): Button Selections:
Yes
No
Visitor (3/22/2023, 1:38:05 PM): No
Shutterfly Digital Assistant (3/22/2023, 1:38:07 PM): Okay. If you still need help,
ask another question or pick a topic below:
Shutterfly Digital Assistant (3/22/2023, 1:38:08 PM): Menu Options:
Check order status
Make order changes
View offers & promotions
Get product help
Connect me with someone
Visitor (3/22/2023, 1:38:10 PM): Connect me with someone
Shutterfly Digital Assistant (3/22/2023, 1:38:12 PM): Okay.
Shutterfly Digital Assistant (3/22/2023, 1:38:14 PM): In a few words, tell me
anything else our team should know.
Visitor (3/22/2023, 1:38:27 PM): I was overcharged
Shutterfly Digital Assistant (3/22/2023, 1:38:31 PM): Thanks! I've created a case
for you: #13203621.
Shutterfly Digital Assistant (3/22/2023, 1:38:32 PM): I'll connect you now.
Brianna (3/22/2023, 1:46:15 PM): Welcome to Shutterfly! I’ll be with you shortly.
Brianna (3/22/2023, 1:46:23 PM): Hi, virginia! I appreciate the details. Just a
moment while I look them over…
Brianna (3/22/2023, 1:46:40 PM): How can I help?
Visitor (3/22/2023, 1:49:40 PM): very frustrating customer service. I was waiting
while you were looking into my problem and because I didn’t text anything the chat
ended. Very very frustrating. I have spent the last 45 minutes trying to get this
resolved. My order number is: 024082489231-9000024. A 50 large piece puzzle priced
at 21.49. I was charged 34.49.
Brianna (3/22/2023, 1:49:56 PM): Thank you for that information. Provide me a few
minutes while I make the checks for you.

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