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Beneficiary Interview Guide for Car Rentals

The document is an interview guide designed for beneficiaries, specifically Ivan's Car Rental and MecaJ, focusing on their vehicle rental processes. It includes questions about digital platforms, vehicle tracking, customer concerns, pricing, and desired features in a smart rental system. The aim is to gather insights that could improve the vehicle rental experience and operational efficiency.

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joresapabalate65
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5 views2 pages

Beneficiary Interview Guide for Car Rentals

The document is an interview guide designed for beneficiaries, specifically Ivan's Car Rental and MecaJ, focusing on their vehicle rental processes. It includes questions about digital platforms, vehicle tracking, customer concerns, pricing, and desired features in a smart rental system. The aim is to gather insights that could improve the vehicle rental experience and operational efficiency.

Uploaded by

joresapabalate65
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Interview Guide

Questionnaire for Beneficiary Interview

Beneficiaries:
Ivan's Car Rental
MecaJ

Do you currently use any digital platforms or apps for bookings and transactions?

How do you manage vehicle tracking and GPS monitoring?

Would a system that recommends vehicles based on customer needs (budget, terrain,
passenger count) be beneficial?

How does your current vehicle rental process work from booking to return?

What are the most common customer concerns or issues when renting vehicles?

What type of customers do you mostly serve (tourists, business travelers, locals, etc.)?

How do you determine vehicle pricing and availability?

What types of vehicles are most frequently rented?

Are there issues with customers returning vehicles late or in poor condition?

What difficulties do you encounter with tracking rented vehicles?

How do you ensure the safety and security of both the renters and your vehicles?

How do you verify customer identity and eligibility to rent?


What security measures do you have in place for lost or stolen vehicles?

What features would you like to see in a smart vehicle rental system?

Would integrating an expert system for vehicle recommendations be useful for your
business?

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