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Crew Trainer Verification Checklist

The document is a Crew Training Verification Form used to assess the performance of a Crew Trainer candidate. It includes a checklist of criteria for successful training, ratings for verification, and space for comments and signatures. This resource is optional for independent franchisees, who may choose to use it at their discretion.

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audreyjeanquesnel
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563 views2 pages

Crew Trainer Verification Checklist

The document is a Crew Training Verification Form used to assess the performance of a Crew Trainer candidate. It includes a checklist of criteria for successful training, ratings for verification, and space for comments and signatures. This resource is optional for independent franchisees, who may choose to use it at their discretion.

Uploaded by

audreyjeanquesnel
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Crew Training: Verification

Verification Form

Employee’s Name:

Coach’s Name:

Date:

Rating

0-10: Not verified: Additional Training needed


Out of 13
11-13: Verified. Congratulations! Let’s Celebrate!

______________________________________________________________________________

Checklist:

Crew Trainer candidate has completed their Crew Trainer Learning Journal
☐ and simulations. Click here to ensure that all sections are “successful” on the
Crew Trainer Development Tracker Report on Campus

Effectively prepares for training session including self, station, materials and
☐ trainee

☐ Effectively builds rapport with trainee during session

☐ Effectively coaches using the 5-step coaching process

☐ Provides in the moment feedback at every given opportunity

☐ Demonstrates expert knowledge of the station being trained

This is an optional resource for independent franchisees (who choose to use it). Franchisees are independent employers and
each franchisee and each franchisee restaurant is unique. Therefore, Franchisees may choose to use all, some, or none of this resource
in operating their own McDonald’s restaurant(s). If you work for a franchisee organization, please check with your franchisee, or the
person designated by your franchisee (for example your General Manager), to determine whether and which of these resources your
franchisee has chosen to use, if any.

Confidential and Proprietary Information – For Internal Use by McDonald’s System Only
Crew Training: Verification
Verification Form

☐ Communicates effectively including the “Why" with trainee and others

Can explain and demonstrate “See it” to the desired standard


☐
Can explain and demonstrate “Try It” to the desired standard
☐
Can explain and demonstrate “Check it” to the desired standard
☐
Demonstrates desired behaviors of a Role Model
☐
Demonstrates desired behaviors of a Teacher
☐
Demonstrates being a Hospitality Ambassador throughout training and
☐ looks for ways to create Feel-good moments for trainee and guests

Coach’s Comments

Signatures:

Coach’s Signature: Coach’s Name:

Employee’s Signature: Employee’s Name:

This is an optional resource for independent franchisees (who choose to use it). Franchisees are independent employers and
each franchisee and each franchisee restaurant is unique. Therefore, Franchisees may choose to use all, some, or none of this resource
in operating their own McDonald’s restaurant(s). If you work for a franchisee organization, please check with your franchisee, or the
person designated by your franchisee (for example your General Manager), to determine whether and which of these resources your
franchisee has chosen to use, if any.

Confidential and Proprietary Information – For Internal Use by McDonald’s System Only

Common questions

Powered by AI

The Crew Training Verification Form recognizes the autonomy of franchisees by stating that franchisees are independent employers with unique operations, allowing them to choose whether to use the resource entirely, partially, or not at all. This reflects a decentralized approach, enabling franchisees to tailor the training to fit their individual needs .

Simulations are integral to the Crew Trainer candidate's learning process as they provide a practical, hands-on experience that supplements theoretical learning. They allow candidates to apply their knowledge in a controlled environment, thereby increasing their readiness and confidence to perform in actual scenarios .

Verification and rating are critical as they ensure that trainers meet specific criteria and performance levels, maintaining consistency and quality across training sessions. This accountability helps uphold McDonald's high service and operational standards by enabling objective assessment and necessary improvement actions .

The document suggests Crew Trainers can create 'Feel-good' moments by consistently demonstrating hospitality and seeking opportunities to positively impact both trainees and guests. This could involve personalized feedback, recognizing achievements, or ensuring a welcoming training atmosphere .

The significance lies in allowing franchisees to customize training according to their specific needs and goals, ensuring relevance and effectiveness. By verifying resource use, franchisees ensure alignment with operational priorities and enhance the overall efficiency of training efforts .

The document does not explicitly list the 5-step coaching process; however, it implies the process includes preparing for sessions, building rapport, providing feedback, demonstrating expert knowledge, and ensuring effective communication. These steps are significant as they facilitate comprehensive learning, enhance trainee engagement, and ensure all training standards are met .

The form emphasizes communication by requiring the trainer to effectively explain the "Why" behind actions and processes, ensuring that trainees understand the rationale, which enhances their learning and engagement. This focus on communication highlights its role in facilitating clear and effective teaching .

"In-the-moment feedback" is crucial in the McDonald's training process because it allows trainers to provide immediate corrections and reinforcement, ensuring that trainees can adjust their performance promptly and internalize the correct procedures and behaviors effectively .

A Crew Trainer is expected to demonstrate desired behaviors as a Role Model, act as a Teacher, and serve as a Hospitality Ambassador. These qualities ensure that they set a positive example for trainees, facilitate effective learning, and promote a welcoming and supportive environment .

The form supports self-assessment and development by outlining clear requirements and standards such as completing a Learning Journal and simulations. Candidates can evaluate their progress against these benchmarks, identify areas for improvement, and develop accordingly .

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