FRONT OFFICE ASSESSMENT – TEST 1
(Each question carries a ½ mark. Total marks 30)
Student’s Name: Sneha Ahir
Batch Code: F4 Centre: Maninagar
Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided in/below the questions
2. Review your answers before submitting the Assignment
TIMELINE: You can take upto 2 hours to submit the Assignments
A Fill in the blanks
1. Continental Plan offers room tariff and breakfast.
2. Pallanjee pestonjee started the first luxury-hotel in Bombay (Mumbai)
in 1840.
3. HRACC has been set up and it inspects and assesses the hotels for star
rating.
4. In 1903, Jamshetji Nusserwanji Tata constructed the Taj Mahal Hotel in
Bombay (Mumbai)
5. Punctuality is very important as it signifies respect for others and values
for other people’s time.
6. The Orchid Hotel in Mumbai, was the first Ecotel hotel in the whole of
Asia.
7. Cruise Ship is an anchored passenger ship (which is not seaworthy)
that is operated as a deluxe hotel.
8. Housekeeping and Front Office are two main Support Centers in a hotel.
9. Floor Limit is the credit limit given by the credit card company to the
cardholder.
10. Retention charge is the money paid by the guest in order to
guarantee his reservation.
11. A Skipper is a guest who leaves the hotel without settling his bill.
12. Always answer a phone call within three rings.
13. A guest who checks in as part of a group is called a Group member .
14. The rack _ rate is the maximum rate charged for a room and is featured
in the tariff card.
15. A walk in guest checks-in to the hotel, but he does not have a confirmed
reservation.
B Tick the correct option
1.A tariff calculated at 75% of the Rack Rate.
Rack rate Day rate
Write the correct choice: Day Rate
[Link] limit given to the card holder by the credit card company.
Floor Limit House Limit
Write the correct choice: Floor limit
[Link] number of in-house guests in a hotel at any point of time.
House Use House Count
Write the correct choice: House count
4.A guest who is not given any credit facility in the hotel.
No Show No Post
Write the correct choice: No Post
[Link] Plan includes room tariff only.
Continental Plan European Plan
Write the correct choice: European Plan
[Link] are deluxe hotel properties with a helipad facility
Floatels Lotels
Write the correct choice: Lotels
[Link] voucher is filled up for complimentary items to be given to the guest.
Amenities Voucher VPO Voucher
Write the correct choice: Amenities Voucher
[Link] form is filled up by the guest on arrival
Reservation Form Registration Form
Write the correct choice: Registration From
[Link] up of this form is mandatory for foreigners, on arrival
Errand Card ‘C’ Form
Write the correct choice: ‘C’ Form
10. This Master Key opens even double locked rooms.
Grand Master Key General Master Key
Write the correct choice: Grand Master Key
11. This person is authorized to encash foreign currency.
Outlet Cashier Front Office Cashier
Write the correct choice: Front Office Cashier
12. This form of payment is not acceptable for bill settlement.
Traveller’s cheque Personal cheque
Write the correct choice: Personal Cheque
13. This guest has a confirmed reservation, but does not check-in
No Show Understay
Write the correct choice: No Show
14. The number of rooms occupied in a hotel at any point of time.
Availability Occupancy
Write the correct choice: Occupancy
C True/ False
1. The American Plan includes room tariff, breakfast and either lunch or
dinner. True/False
Ans False
2. Rotels are trains which have been converted into hotels. True/False
Ans. True
3. FHRAI helps the Hospitality Industry to grow, prosper and keep in pace with
the development in the International scenario. True /False
Ans. True
4. Heritage hotels must provide car parking, garage, accommodation, rest
facilities. True/ False
Ans. False
5. Room sales accounts for more than 50% of total hotel sales. True/False
Ans. True
6. A cooperative attitude is the essence of [Link]/False
Ans. True
7. Always establish eye contact while speaking to the [Link]/False
Ans. True
8. The Concierge looks after reservation of [Link]/False
Ans. False
9. House Count is the number of in-house guests at any given time. True/False
Ans. True
[Link] speaking on the phone, you must do it with a smile. True? False
Ans. True
[Link] is not a necessary quality to have. True/False
Ans. False
12.A motel is a hotel that provides gambling facilities. True/False
Ans. False
[Link] Voucher is filled by Front Office for complimentary items.
True/False
Ans. True
14.‘C’ Form must be filled for Indian nationals [Link]/False
Ans. False
[Link] and messages are handled by the Guest Relations Executive.
True/False
Ans. False
A Answer in one sentence
1. What is the meaning of Hospitality?
Ans. Hospitality is the friendly and generous reception and entertainment of
guests, visitors or strangers .
2. What were the first organized hotels in Switzerland called?
Ans. Chalets were the first organized hotels in Switzerland.
3. What is another name for a semi-residential hotel?
Ans. Apartotels is the another name for a semi-residential hotel.
4. On which plan do resort hotels operate?
Ans. They operate on the American plan or modified American plan.
5. What is a casino hotel?
Ans. The hotels which provides gambling facilities is called casino hotel.
6. Define a ‘Revenue Center’?
Ans. Revenue center sells goods and services to the guests, thereby generating
revenue for the hotels.
7. Give two examples of Operating and Non-Revenue Producing
Ans. House keeping and accounting department.
8. What is the full form of CVGR?
Ans. Full form of CVGR is Company Volume Guaranteed Rate.
9. Who is a Special Interest Tourist?
Ans. A guest who checks into the hotels as part of a small group that has a
special interest e.g. adventure tourists, doctors, travel writers etc.
[Link] type of guest is termed as FFIT?
Ans. An international guest who checks in as an individual and not as part of
group is called Foreign Free Individual Traveller (FFIT).
10. What is House Limit?
Ans. The predermined credit limit given to the guest by the hotel ,up to which
value the guest can sing bills and settle them on check out.
12. What ARR? How it is calculated?
Ans. ARR is Average Room Rate. It is calculated by dividing totals rooms
revenue by total number of rooms sold .
13. Name the records maintained for Left Luggage?
Ans. Left luggage register , Baggage tag , Left luggage inventory sheet , are the
records maintained for left luggage.
14. List any three modes of payment accepted by hotels?
Ans. Cash payment in full , travelers cheques , combined settlement method
are there modes of payment accepted by hotels.
15. How is a containable fire handled?
Ans. Containable fire can be handled by fire extinguishers.