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Quality Manager II Job Description

The Quality Manager II is responsible for overseeing quality management in a large facility with over 600 employees, focusing on safety, quality, production, efficiency, and service. Key duties include managing quality control objectives, ensuring compliance with regulations, leading audits, and developing procedures to improve processes. Candidates must have a bachelor's degree, relevant experience, strong leadership skills, and proficiency in quality methodologies and systems.

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25 views3 pages

Quality Manager II Job Description

The Quality Manager II is responsible for overseeing quality management in a large facility with over 600 employees, focusing on safety, quality, production, efficiency, and service. Key duties include managing quality control objectives, ensuring compliance with regulations, leading audits, and developing procedures to improve processes. Candidates must have a bachelor's degree, relevant experience, strong leadership skills, and proficiency in quality methodologies and systems.

Uploaded by

cuevita65
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

JOB DESCRIPTION

SAP Title Quality Manager II Working Title Quality Manager


Job Key FLSA Status (US Only) Exempt
Reports to Title(s) Plant Manager Effective Date September 16, 2019

SUMMARY
Manage quality in a large facility containing multiple, complex operations with 600+ employees, potentially
spanning multiple buildings, with a focus on meeting Key Performance Indicators (KPI’s) for safety, quality,
production, efficiency, and service.

ESSENTIAL DUTIES AND RESPONSIBILITIES


 Manage and promote practices and processes intended to provide safe products that comply with appropriate
laws and regulations, meet the company quality standards, and serve the needs of our customers.
 Take ownership and demonstrate leadership necessary to achieve goals specific to Safety, Quality, Service,
Efficiency and Employee Development
 Monitor KPI’s anticipating and correcting trends which would compromise achievement of targets
 Lead by example to promote and encourage employees to strongly commit to safety and GMP (Good
Manufacturing Practices)
 Formulate and maintain quality control objectives and coordinate objectives with manufacturing to maximize
product reliability and minimize costs.
 Ensure the quality system is effectively implemented including all prerequisite programs (e.g. BRC, HACCP,
product safety and security, traceability, pest control, etc.) and lead the development of “audit ready at any
time” philosophy within the plant. Plant lead for all audit activity.
 Enforce corporate quality assurance (CQA) procedures and network with CQA and other plants to share best
practices
 Analyze nonconforming materials and complaint data to identify improvement opportunities.
 Exert leadership within the facility to ensure that teams and activities are identified to address root causes of
failures. Monitor the effectiveness of actions taken and initiate further action when previous actions are found
ineffective.
 Serve as technical expert and resource for quality assurance, process improvement tools, problem solving
tools, material and new product trials
 Ensure quality and product safety certifications are maintained (I.e. BRC, SFI)
 Ensure customer complaints are investigated promptly and thoroughly and appropriate Corrective Action
Responses are written and implemented. Work with customers to ensure requirements are met and work
with suppliers to resolve issues as needed.
 Develop procedures, work instructions and visual standards as needed to drive improvement and ensure
implementation
 Assist in identifying and developing audit/inspection criteria which are effective in preventing or controlling
deficient or problematic processes
 Direct the work, plan and approve resources, quality project plans and schedules
 Consult with company, third party agencies, and external customers regarding quality and product safety
audits and certification inquiries and projects
 Analyze technology trends, market demands, feasibility, costs, and customer demands that may affect quality
 Understand, support and follow management expectations in alignment with company values

LEADERSHIP/SUPERVISORY RESPONSIBILITIES
 Plan, direct, supervise, and coordinate work activities of staff
 Responsible for employee development, discipline, performance appraisals, and administration of policies
 Review staff levels to ensure they are adequate, and resources are effectively allocated to meet short- and
long-term objectives\
 Accountable for overall employee engagement, talent assessment and employee relations\

Last Updated: 6/4/2015 Page 1 of 3


JOB DESCRIPTION
 Make recommendations regarding staffing decisions

EDUCATION, EXPERIENCE KNOWLEDGE, SKILLS, AND ABILITIES

External Candidate
 Requires a Bachelor’s degree and five (5) years of quality-related experience demonstrating a progression of
increased scope and responsibility
 Five (5) years of supervisory experience with strong leadership and management skills

Internal Candidate
 Requires a Bachelor’s degree and Five (5) years of quality-related experience demonstrating a progression of
increased scope and responsibility, or
 High school diploma or equivalent with eight (8) years of quality-related experience demonstrating a
progression of increased scope and responsibility
 Five (5) years of supervisory experience with strong leadership and management skills

Both Candidates
 Demonstration of minimum proficiency with the English language in order to ensure effective new hire training
and on-going communications about safety and quality issues.
 Demonstrated mastery in quality methods, procedures, and processes
 Displays strong interpersonal skills and is accessible and approachable
 Ability to utilize business sense and creativity to develop new ideas, approaches and solutions
 Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions,
conclusions or approaches to problems
 Experience using Microsoft Office, including the ability to create basic reports, documents, presentations and
spreadsheets in MS Word, MS Excel, and MS PowerPoint
 Knowledge of business and management principles involved in planning, resource allocation, cost analysis
and budgeting, people management, and leadership guidance
 Ability to utilize and train employees on technology, processes and procedures
 Excellent verbal and written skills necessary in order to persuade and influence decision making of
individuals, groups, or work teams, and to communicate difficult issues
 Experience using various statistical and quality methodologies including but not limited to Statistical Process
Control (SPC), Statistical Quality Control (SQC), 5S, 8D, Failure Mode and Effects Analysis (FMEA), Root
Cause Analysis, Gage Rrepeatability and Reproducibility (R&R), and Design of Experiments (DOE)
 Experience with Quality Management Systems (QMS)
 Math skills to include algebra and statistics
 Advanced knowledge of products, materials, production processes, quality control, costs, and other
techniques for maximizing the effective manufacture and distribution of products
 Ability to obtain and maintain formal certifications American Society of Quality Certified Engineer, Certified
Quality Auditor, or Certified Quality Manager, preferred
 ASQ certification, preferred
 6 Sigma Black Belt Certification, preferred
 Experience in a manufacturing environment, preferred
 Experience managing multi-shift or continuous operations, preferred
 Paper converting, chemical/plastics processing and packaging industrial experience, preferred
 Lean manufacturing experience, preferred

PHYSICAL DEMANDS, WORK ENVIRONMENT AND OTHER REQUIREMENTS


 Ability to be on-call 24/7 and work weekends
 Work is split between an office environment, production facility, and/or warehouse

Last Updated: 6/4/2015 Page 2 of 3


JOB DESCRIPTION
 Exposure to extreme heat, loud noise, dirt, dust, odors, and fumes is probable
 Required to wear personal protective equipment (PPE) in required areas
 Ability to obtain and maintain a valid driver’s license

The above statements are intended to describe the general nature and level of work being performed by employees assigned
to this job, with or without reasonable accommodation. They are not intended to be an exhaustive list of all responsibilities,
duties, qualifications, or working conditions. Employees are expected to maintain regular and consistent attendance and
comply with the company’s policies and procedures as a condition of employment.

Last Updated: 6/4/2015 Page 3 of 3

Common questions

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Problem-solving is essential in addressing the root causes of failures and ensuring the effectiveness of resolution actions. The Quality Manager may use tools such as Root Cause Analysis, 5S, 8D, and Design of Experiments (DOE) to identify and resolve quality issues. These methodologies help in systematically approaching problems and implementing sustainable solutions .

Preferred qualifications include a Bachelor's degree with five years of quality-related and supervisory experience or a high school diploma with eight years of quality-related experience. Additional preferences include ASQ certification, 6 Sigma Black Belt Certification, and lean manufacturing experience. Experience in a manufacturing environment and managing continuous operations is also preferred .

Leadership is critical as the Quality Manager plans, directs, supervises, and coordinates work activities, ensuring that staff levels are adequate and resources are effectively allocated. They are accountable for employee engagement, talent assessment, and ensuring employees are committed to safety and GMP. The manager uses their leadership to foster a culture of compliance and continuous improvement, necessary for facility success .

The Quality Manager impacts customer relations by ensuring customer complaints are promptly investigated and addressed with appropriate corrective actions. They work closely with customers to meet their requirements and with suppliers to resolve issues. Effective handling of customer complaints and ensuring high-quality standards maintain robust customer trust and satisfaction .

The Quality Manager ensures effective quality control by formulating quality control objectives, coordinating these with manufacturing processes, and implementing a 'ready at any time' audit philosophy. They enforce corporate quality assurance procedures and lead audit activities. They also analyze nonconforming materials to identify improvement opportunities and enforce the implementation of GMP practices .

A Quality Manager is expected to operate in diverse environments, including office spaces and production facilities, with exposure to extreme conditions, noise, and the need for PPE in certain areas. They must be on-call 24/7, which can impact work-life balance. These conditions require adaptability and resilience but can impact performance due to physical demands and stress .

The 'ready at any time' audit philosophy is significant as it ensures that the quality systems and processes are consistently maintained at high standards. This preparedness minimizes risks of non-compliance, promotes continuous improvement, and enhances the plant's reputation. It ensures that operations align with legal regulations and customer expectations, directly impacting product safety and reliability .

The Quality Manager analyzes technology trends and market demands to affect quality by identifying areas for innovation and improvement. They must integrate new technologies and processes into the existing quality management system to increase efficiency and product safety, thus staying competitive while meeting evolving customer expectations .

Essential technical skills include proficiency with Microsoft Office tools for report creation, experience with statistical and quality methodologies like SPC and FMEA, knowledge of QMS, and advanced math skills. Understanding of business, management principles, and manufacturing processes, including lean manufacturing experience, is crucial for maximising production efficiency and compliance .

The key responsibilities include managing and promoting practices for safe products, demonstrating leadership to achieve goals in safety, quality, and efficiency, and monitoring KPIs. They must lead the quality system implementation, enforce corporate quality assurance procedures, analyze nonconforming materials, and serve as a technical expert for process improvements. They also ensure customer complaints are thoroughly investigated and resolved and consult on audits and certifications .

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