Formal letter
On a recent holiday you lost a valuable item. Fortunately, you
have travel insurance to cover the cost of anything lost.
Write a letter to the manager of your insurance company. In
your letter:
• Describe the item you lost
• Explain how you lost it.
• Tell the insurance company what you would like them to do.
Dear Sir or Madam,
I am writing in connection with a laptop I lost last weekend which was
under the travel insurance with your company.
That was the ‘HP’ brand laptop which I bought last month with a price
of USD 650.00. It was black colored and with the latest i-7 core
processor technology covering 2 years of warranty.
I have visited Goa to spend my yearly holiday along with my entire
family member. The laptop was stolen from my hotel room where we
were at sea beach. It is to be mentioned here that the room was locked
during that time. After returning I found myself in this unpleasant
situation and contacted to the hotel authority immediately and made a
serious complaint. Moreover, I have made a General Diary to the
nearest police station for the same reason. The copy of the GD is
enclosed here.
Therefore, I request you to properly investigate the matter and arrange
to pay the claimed amount under insurance by a cheque at an early
date so that I can purchase a new one. Your early action in this regard
will be highly appreciated.
Yours faithfully,
John Jolly
Semi formal letter
You are due to start a new job next week, but you will not be
able to because you have some problems.
Write a letter to your new employer. In your letter
• explain your situation
• describe your problems
• tell him/her when you think you can start.
You should write at least 150 words.
You do NOT need to write your own address.
Begin your letter as follows:
Dear ...............,
Dear Ms Barnes,
I am writing concerning the position of Assistant Office Manager that I
am due to begin next Monday. However, a problem has arisen.
As you know, I currently work for my uncle's food-packing business,
and you will remember from my interview that I have gained valuable
experience there. Unfortunately, he has had to go into hospital for an
operation, leaving my aunt in charge of both the home and the
business. She has asked me, as this is a particularly busy time of year,
to stay on and help her with the running of the office.
I realise this will be inconvenient to you, but very much hope that,
given the circumstances, you would be prepared to allow me to take up
my position with you two weeks later than planned.
I would like to emphasise that I remain very keen to work with you, and
that I will be gaining further useful experience during this time.
I look forward to hearing from you.
Yours sincerely,
John Forbes
Informal Letters
You want to sell some of your furniture. You think a friend of
yours might like to buy it from you.
Write a letter to your friend. In your letter
• explain why you are selling
• describe the furniture
• suggest a date when your friend can come and see the
furniture
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear ...............,
Dear Jan,
As you know, we'll be moving to a new house soon and there are a few
things that I won't be able to take with me. The new house is a bit
smaller so I have to sell some furniture and I was wondering if you
might be interested?
In particular I want to sell my big dining table. Do you remember it -
the one in the living room? It has wooden legs and a grey glass top and
it’s big enough for six people. There are six matching chairs to go with
it.
I know you've always liked this furniture so I could let you have it at a
good price. I'd rather sell it to you than to a stranger!
Why don’t you come around and take another look at them on
Saturday? We’ll be here all day, so maybe we could have some lunch
together?
Give me a ring and let me know.
Love,
Shanda
Formal Letter
You travelled by plane last week and your suitcase was lost.
You have still heard nothing from the airline company.
Write to the airline and
• explain what happened
• describe your suitcase and tell them what was in it
• find out what they are going to do about it
Dear Sir or Madam,
I am writing to you regarding my suitcase, which was lost on the British
Airways flight from London to New York (BA123) on January 2nd.
When I realized the loss on my arrival in New York I reported it to the
counter staff. The agent promised to give my hotel a call within the
next hour, but unfortunately this did not happen. I have contacted
British Airways numerous times since by phone without being able to
locate the suitcase.
My suitcase is made of dark blue fabric with black handles and a
single. It contains clothing, presents for friends I will visit and
photographic equipment I was planning to use on my trip. I already had
to buy some cloths and toiletry for which I attached the receipt to this
letter expecting you to refund my expenses.
I hope this matter can be resolved very soon as I plan to continue my
trip to California on the 7th of January and will no longer be able to pick
up the suitcase in New York after this date. You can reach me on my
mobile 123456789.
Yours faithfully,
Chuck Berry
You missed an international flight due to a problem at
the airport.
Write a letter to the airline. In your letter:
Describe what happened that caused you to miss
your flight
Explain how missing your flight impacted you
Clearly state what you would like the airline to do
Write at least 150 words. You do NOT need to write any
addresses.
Begin your letter as follows:
Dear Sir or Madam,