directing and controlling at supervisory level mcq
1. It is very dif cult to detect the source of such communication.
A. Upward communication
B. Vertical communication
C. Lateral communication
D. Informal communication
D. Informal communication
2. It refers to the process of instructing, guiding, counseling, motivating and leading
people inthe organization to achieve their objectives.
A. Planning
B. Organizing
C. Staf ng
D. Directing
D. Directing
3. Which of the following is not an element of directing?
A. Supervision
B. Communication
C. Leadership
D. Inspection
D. Inspection
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4. Identify the level at which the directing function takes place in an organization?
A. Top level management
B. Middle level management
C. Lower level management
D. All of the Above
D. All of the Above
5. It means the process of making subordinates to act in a desired manner to achieve
certainorganizational goals.
A. Supervision
B. Communication
C. Leadership
D. Motivation
C. Leadership
6. Effective motivation in the organisation does not contribute towards
A. Developing performance levels of employees
B. Helping to reduce employee turnover
C. Resistance to changes in the organisation
D. All of the above
C. Resistance to changes in the organisation
7. Which of the following is not an example of nancial incentive?
A. Perquisites
B. Job Enrichment
C. Pro t Sharing
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D. Co-partnership
B. Job Enrichment
8. It is the process of in uencing the behavior of people by making them strive
voluntarilytowards achievement of organisational goals.
A. Supervision
B. Communication
C. Leadership
D. Motivation
C. Leadership
9. Which of the following is not a feature of leadership?
A. It shows ability of an individual to in uence others.
B. It leads to achievement of organisational goals.
C. Leadership is one-time process.
D. It leads to desired change in the organisation.
C. Leadership is one-time process.
10. Identify the correct sequence of steps involved in the communication process.
[Link], Message, Encoding, Media, Decoding, Receiver,
Feedback
Sender, Decoding, Receiver, Feedback, Message, Encoding,
B.
Media
[Link], Message, Encoding, Media, Decoding, Receiver,
Feedback
[Link], Media, Decoding, Receiver, Message, Encoding,
Feedback
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C. Sender, Message, Encoding, Media, Decoding, Receiver,
Feedback
11. Formal communication may take place between
A. Superior and subordinate
B. Subordinate and superior
C. Two managers at the same level
D. All of the above
D. All of the above
12. Upward communications refer to ow of communication from
A. Subordinate to superior
B. One departmental manager to another
C. Superior to subordinate
D. All of the above
A. Subordinate to superior
13. Downward communications refer to ow of communication from
A. One departmental manager to another
B. Superior to subordinate
C. Subordinate to superior
D. All of the above
B. Superior to subordinate
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14. Lateral communication takes place from
A. First to second division of the same organization
B. Superior to subordinate
C. Subordinate to superior
D. All of the above
A. First to second division of the same organization
15. Which of the following is not a type of communication barriers?
A. Semantic barriers
B. Psychological barriers
C. Rational barriers
D. Organizational barriers
C. Rational barriers
16. Which of the following ways help in improving the communication effectiveness?
A. Ensuring proper feedback
B. Being a good listener
C. Ensuring follow up patience
D. All of the above
D. All of the above
17. On the successful completion of two years in a company, Harsh received a letter
con rming his job as permanent employee. Identify the need of Harsh being ful lled as
per Maslow’s Need Hierarchy Theory.
A. Esteem Needs
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B. Security Needs
C. Self Actualisation Needs
D. Basic Physiological Needs
B. Security Needs
18. Identify the style of leadership in which the superior uses le forces from within the
groupsin order to establish control.
A. Autocratic leadership
B. Democratic leadership
C. Laissez-faire leadership
D. Authoritarian leadership
C. Laissez-faire leadership
19. Mohit recently got a raise in his salary due to annual increment. Which of his human
needsis being satis ed through this?
A. Security Needs
B. Belonging Needs
C. Self Actualisation Needs
D. Basic Physiological Needs
D. Basic Physiological Needs
20. Which of the following is not an assumption of Maslow’s theory?
A. People’s behavior is not based on their needs.
B. Satisfaction of such needs in uences their behavior.
C.A satis ed need can no longer motivate a person; only next
higher level need can motivate him.
D.A person moves to the next higher level of the hierarchy only
when the lower need is satis ed.
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A. People’s behavior is not based on their needs.
21. It refers to all measures which are used to motivate people to improve performance,
A. Leadership
B. Motivation
C. Incentives
D. Communication
C. Incentives
22. As the general manager of an e-commerce company, Gagan maintains good
interpersonal relations with followers and also motivates them to contribute for achieving
organisational goals. Identify the concept being described in the above lines.
A. Supervision
B. Communication
C. Determination
D. Leadership
D. Leadership
23. Which of the following is not a type of psychological barriers?
A. Premature evaluation
B. Lack of attention
C. Fear of challenge to authority
D. Distrust
C. Fear of challenge to authority
24. Which of the following is not a type of personal barrier?
A. Fear of challenge to authority.
B. Unwillingness to communicate
C. Loss by transmission and poor retention
D. Lack of proper incentive
C. Loss by transmission and poor retention
25. While other functions prepare a setting for action, name the function that initiates
action inthe organization.
A. Planning
B. Organizing
C. Staf ng
D. Directing
D. Directing
26. It is the process of ensuring that events con rm to plans.
• Planning
• Organising
• Controlling
• Directing
Answer : C
27. Which function of management is concerned with giving
instructions and guiding people in doing work?
• Staf ng
• Organizing
• Controlling
• Directing
Answer : D
28. Which of the following is not an importance of controlling
function?
• It improves employee motivation
• It helps in judging accuracy of standards
• It ensures order and discipline
• It restricts co-ordination in action
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Answer : D
29. Directing function of management implies- [Link] 2.
Staf ng 3. Leadership. [Link]
• 1&2
• 2&4
• 3&4
• 2,3&4
Answer : C
30. Which of the following is the elements of directing?
• Supervision
• Motivation
• Leadership
• All of the above
Answer : D
31. ________ refers to overseeing what is being done by
subordinates and giving instructions to ensure optimum
utilization of resources and achievement of work targets.
• Motivation
• Supervision
• Communication
• Leadership
Answer : B
32. The controlling function is performed by
• Top level management
• Lower level management
• Middle level management
• All of the above
Answer : D
33. Supervisor should plan for overall and effective utilization
of
• Man
• Machine
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• Material
• All of the above
Answer : D
34. Directing function of management refers to which of the
following functions?
i)Planning ii)Motivation iii)leadership iv)Controlling
• i and ii
• ii and iii
• ii, iii and iv
• i, ii, iii and iv
Answer : B
35. Directing is not concerned with the following function
• communication
• leadership
• supervising
• forecasting and management
Answer : D
36. Which of the following is not a characteristic of directing?
• Flows from top to bottom
• Directing initiate action
• It is a continuous process
• Ensuring order & discipline
Answer : D
37. Supervisor involved in planning.
• Long term
• strategic
• operational
• Corporate
Answer : C
38. Personal counseling is the technique by which supervisor
can-
• teach and trained the employees
• in uence the employees
• Come closer to employee
• advise the troubled employee to reduce his anxieties
Answer : D
39. Effective control depends on ________ .
• proper direction
• Organisation structure
• Flow of communication
• All of the above
Answer : D
40. Every action in the organisation is initiated through
_________ only.
• Staf ng
• Organizing
• Controlling
• Directing
Answer : D
41. To complete the work without any problem and in time
employees mainly needs-
• Knowledge and skill
• Conducive environment
• Good salary package
• Order with clarity, completeness and having feasibility
Answer : D
42. The motivation theory which classi es needs in
hierarchical order is developed by
• Fred Luthans
• Scott
• Abraham Maslow
• Peter F. Drucker
Answer : C
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43. controlling is forward looking
because_____________________
• It is post-mortem of past activities
• Forecasts about future conditions
• Guided by past experience
• Initiate corrective action to improve future performance.
Answer : D
44. Which importance of controlling function is expressed by
Mr. Arnold ?
• Judging accuracy of standards
• Accomplishment of organisational goal
• Ensures order and discipline
• Facilitating coordination in action
Answer : A
45. which of the following would be included in the controlling
function
• Explaining routines
• Setting corporate goals.
• Giving assignment
• Setting performance standards
Answer : D