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Google Pay Payment Failure Report

The defect report identifies a critical issue with the Google Pay payment method in the E-Commerce Payment Gateway, where transactions fail after authentication, displaying an error message. The expected behavior is successful payment processing with a confirmation message, but currently, the payment is not deducted, and the order remains unconfirmed. The defect severity is high, indicating urgent attention is required to resolve the issue.

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dasmitag147
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5 views1 page

Google Pay Payment Failure Report

The defect report identifies a critical issue with the Google Pay payment method in the E-Commerce Payment Gateway, where transactions fail after authentication, displaying an error message. The expected behavior is successful payment processing with a confirmation message, but currently, the payment is not deducted, and the order remains unconfirmed. The defect severity is high, indicating urgent attention is required to resolve the issue.

Uploaded by

dasmitag147
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Defect report

Defect ID: DEF-2024-102


Project: E-Commerce Payment Gateway
Product: Google Pay (GPay) Payment Method
Release Version: v1.3.0
Module: Payment Method Integration
Detected Build Version: v1.3.0-rc2

Summary: The GPay payment method is not working as expected, resulting in payment
processing failure and an error message being displayed.
Description: When attempting to make a payment using Google Pay (GPay), the transaction
fails after authentication, showing an error message and leaving the order unconfirmed.
Steps to replicate:
1. Add items to the cart and proceed to checkout.
2. Enter shipping details and choose Google Pay (GPay) as the payment method.
3. Authenticate and confirm payment via GPay.
4. Observe the error message indicating transaction failure.
5. Verify that the order is not completed.

Actual Result: When the user selects GPay as the payment method, the payment processing
[Link] error message is displayed: "Payment method not supported."The payment amount
is not deducted from the user's account.

Expected Result: When the user selects GPay as the payment method, the payment
processing should be [Link] payment amount should be deducted from the user's
account.A success message should be displayed: "Payment successful."
Defect Severity: High
Defect priority: Critical

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