Exercise #1 pg.
27
Statements that best describe: Statements that they describe the
least:
1. I am dependable.
1. I am hard to get along with.
2. I am ambitious.
2. I am often depressed.
3. I am a happy person.
3. I am socially inept.
4. I am courageous.
4. I am often lonely.
5. I am an understanding person.
5. I am disorganized.
6. I am self-reliant.
6. I am sometimes incompetent.
7. I am creative.
7. I am unattractive.
8. I am responsible for myself.
8. I am overprotective.
9. I am tolerant.
9. I am often insecure.
10. I am confident.
10. I am oversensitive.
Review Questions (all of them) pgs. 29-30
How are technical skills best described?
Specific and specialized tasks are required.
They are only necessary in the health care setting.
They are interpersonal skills both in professional and personal relationships.
They are not exhibited through nonverbal communication.
Which of the following is true about therapeutic communication?
Specific and well-defined professional skills are required.
There is no influence by personal feelings of self.
It takes place only in verbal communication.
It does not change with culture.
Can you list the four selves?
Social self real self hidden self and critic self
Ideal self critic self hidden self and public self
Critic self social self ideal self and real self
Ideal self public self real self and critic self
What is essential in the feedback element of the communication cycle?
The message is encoded and verified.
The message will always be verbal in format.
The receiver gets the message decodes it and verifies it with the sender.
Speaking listening gesturing and writing form the elements of feedback.
What are the five Cs of verbal communication?
Complete clear concise courteous congruent
Complete clear concise cohesive courteous
Correct concise concrete complete courteous
Correct clear complete courteous congruent
According to experts what percentage of communication is nonverbal?
32%
7%
70%
93%
Which of the following best defines effective listening?
It is the passive part of communication making it unimportant.
It requires concentration and is very active.
It comes naturally to most individuals and is the easiest part of communication.
It pays attention only to the spoken word.
Communication using electronic media does not easily evaluate which of the
following?
Cultural diversity
Nonverbal cues
Listening skills
Content credibility
In the opening case study the nurse says “Mrs. Nelson I believe I can get most of
the dried blood from your hair with a warm cloth and some peroxide if you have
just a little bit of time.” What kind of skill is being demonstrated?
Social communication skills
Human relations skills
Technical relations skills
Professional communication skills
Two clients are being seen in the clinic by different providers at the same time.
They have checked in and their addresses telephone numbers and insurance status
were identified. One client has the state’s new insurance under the National Health
Care Plan; the other client has a comprehensive health care plan provided by the
communities’ largest employer. What factor is in place here?
Genetic factors
Economic factors
Life experiences
Moral values
Case Study #1 pg. 31
Zena is a home health care aide. She is assisting an 83-year-old woman to dress
herself when the woman stumbles and slumps to the floor. As Zena gets down to
help her the woman begins to cry and says “I am so useless; I can’t do anything
anymore.” What should Zena do? What might Zena say?
Well, I think Zena should make sure that the woman is physically well, checking for
any injuries after the fall and helping her to sit down or to a comfortable position. You
should provide physical and emotional comfort such as holding the woman's hand or
gently placing a hand on her shoulder to comfort her and reassure her that you are there
to help her.
You could validate the woman's feelings by acknowledging that it must be very
frustrating and that it's completely normal to feel that way sometimes. You can also
offer words of encouragement stressing that the woman is valuable and that she is doing
her best even on difficult days. Zena should reaffirm her role as an assistant by assuring
the woman that she is there to help her and that together they will find ways to make
things easier. Finally, she could foster the woman's independence by working together
so that she can continue to do what she can for herself with Zena, supporting her in the
rest.
The scene from the show I chose was a scene from the Lion King and I'll use the scene
where Simba and Scar have a tense exchange before their big final battle.
Scene with only the sound on and screen off
Well, when I saw it just with the sound, it's evident that Scar was manipulating Simba,
trying to make him feel guilty for Mufasa's death, since Scar's tone of voice was super
sarcastic, while Simba's is at first very insecure, but then it becomes much firmer, I
could perceive the tension and confrontation without seeing, but the visual details are
obviously lost.
Scene with only the screen on and sound off
Here it was the opposite, while in the other only with the sound it became evident to me,
it was a confrontation without sound and with the screen on, the body language became
more difficult for me, since the villain Scar was quite relaxed but very calculating, with
gestures like arrogance that indicate deception, but on the other hand Simba showed
some signs of doubt and submission, at first he straightens up and faces Scar with more
confidence.
Scene with sound and screen on
This is already different because I can use both senses to understand the scene
completely and the message that the scene wants to convey becomes clear, Scar was
trying to play with Simba's emotions to maintain his control, but Simba, remembering
who he is, confronts Scar with determination and that's it, that combination of tones of
voice and the facial expressions of the characters helped me to see how it reinforces his
character Scar's manipulator while Simba's transformation is more powerful by seeing
and hearing his evolution simultaneously
Body language vs dialogue
With only sound: I lost important details of the characters' expressions that give more
context to their words.
With just the image: I captured the emotional dynamics and tension but lacked clarity
in Scar's specific motives and verbal manipulations.
With both: I could obviously understand perfectly the message given.