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4 Ws of Problem Scoping for Chatbots

The document outlines the problem scoping for a chatbot using the 4 Ws canvas, identifying stakeholders as company investors. The main problem is assisting users in product decision-making when they wish to buy a product. An ideal solution is a chatbot that addresses user queries and recommends suitable products based on their requirements.

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Ridhima Gupta
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9 views1 page

4 Ws of Problem Scoping for Chatbots

The document outlines the problem scoping for a chatbot using the 4 Ws canvas, identifying stakeholders as company investors. The main problem is assisting users in product decision-making when they wish to buy a product. An ideal solution is a chatbot that addresses user queries and recommends suitable products based on their requirements.

Uploaded by

Ridhima Gupta
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

PROBLEM SCOPING:

We used the 4 Ws canvas to make our chatbot. The 4Ws


canvas includes:
WHO : Stakeholders?
WHAT : What is the problem?
WHERE : context/location
WHY : Why do we need to solve the problem?

OUR Company investors WHO


HAVE A Wish to help their WHAT
PROBLEM users in decision
making of products
WHILE/WHEN They wish to buy a WHERE
product
AN IDEAL A chatbot which WHY
SOLUTION would help solve
WOULD BE the user’s queries
BENEFICIAL and will
recommend them
the most suitable
products as per
their requirements.

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