Effective Comm.
Skills
The phatic stage : This is the initial exploratory stage, which determines the course of the conversation. This begins with the greetings and accompanying gestures such as eye contact, the smile, etc. In a formal encounter there is more distance between the individuals, as compared to in the case of an informal encounter. This stage is also known as the warming up stage. There is a no meaning and intention, but just the setting for the next level of the conversation. The personal stage : This is the second stage in which the individuals bring a more personal element into the conversation. During this stage one generally brings down their social guard and begin to interact more openly. They are ready to let the others involved in the conversation more about themselves and the hesitation decreases. Interpersonal interactions generally move into a third stage. Otherwise professional interactions are generally confined to this stage. The intimate stage : This stage is mainly meant for conversations between friends, family and relatives, where those involved in the conversation share a higher level of intimacy with each other. This stage of communicating usually entails opening one's heart and sharing rather intimate details, which is not a part of professional conversations. Given here is an interesting list of communication skills that one should be aware of in order to better their ability to convey their valuable messages... Taking responsibility for one's messages Claiming ownership for one's messages Preparing to listen Encouraging the speaker to speak more Reflecting on what the speaker has to say Adapting to difference of opinions Being open minded Acknowledging differences Assessing without being judgmental Accepting feedback Being assertive Ability to share one's thoughts Sharing one's feelings Conveying to others a message without commanding or dictating terms Being aware of the information coming in Maintaining a communication wheel of conclusions, sense data, emotions, impact and desire Calm repetition to drive in a message Addressing people by their name Ability to explain a concept differently so that all those present understand it at their level Ability to resolve conflicts so that it is a win-win for all Ability to be concise and clear Ability to convey thoughts in a focused and concrete manner Ability to confront a situation when faced with reputation crises using techniques of reputation management. Ability to convey with and empathetic statement Ability to explain objectively without evaluating Ability to provide specific details supported by concrete examples Ability to monitor emotional reactions and filter out irrational thoughts Ability to project oneself into the audience's point of view