ORAL

VERBAL

WRITTEN
METHODS OF
NON-VERBAL
COMMUNICATION

VISUAL
 It involves the use of words to
deliver the intended message
❖Oral communication:-The process
of expressing information or ideas
through spoken words is known as oral
communication

❖Written communication:-The
process of sending messages in written
form is known as written
communication
 Advantages Disadvantages
 It is interpersonal and  In this form of
helps in building communication emotions are
visible and hence can lead to
relationships miscommunication
 It encourages  It has no legal validity
involvement in team  It does not provide a
work and decision making permanent record and the
process message can easily be
 Oral message provides forgotten
immediate feedback  it may be difficult for certain
people to understand what is
 It is cost efficient spoken due to various
 It is a preferred mode of accents and pace used in oral
communication for communication
private or confidential  this form of communication is
matter not suitable for lengthy
messages
 Advantages Disadvantages
 Written communication  Written communication
allows the sender to requires time for
thoughtfully draft a drafting the message
clear and  Written communication
comprehensive message may involve postage
 Written content has a cost
legal validity  written message
 it is suitable mode of provides delayed
communication for feedback and
lengthy messages consequently causes
delay in decision making
It means communication
without the use of words
either oral or written
  Advantages  Disadvantages
 Non-verbal  it is difficult to
communication analyze a nonverbal
complements a verbal message thus leaving
message a greater possibility
 physical gestures of distortion of
greatly help message
differently abled  In nonverbal
people especially deaf communication long
people conversation and
necessary
explanations are not
possible
 Any verbal or nonverbal communication
utilizing the sense of sight is known as
visual communication
 Advantages  Disadvantages
 visual aids like graph  Some of the aids used
diagrams models in visual method of
Etcetera make visual communication are
communication more costly
meaningful  sometimes visual
 Use of visual aids presentation of
makes complex data information becomes
easy to comprehend complex
 Visual aids make the  Sometimes visual
communication more techniques take much
interesting time to communicate
  Feature  Impact
 Communication is a meaningful  It encourages active participation in group
process that involves the sender discussions and cohesive teamwork
and receiver while communicating  It helps in building relationships with
both should share common others
language  It enables a leader to cultivate a sense of
common goal among the team members and
 A message should be clear. It drive them to work in a spirited manner
should convey the right meaning  Ability to communicate effectively builds
to others your confidence and equips you to respond
and articulate aptly in any situation
 Listening to others is a very
 Effective communication helps in handling
important aspect of effective various conflicts or misunderstandings in an
communication organization
 Communication is a process in  Effective communication saves time and
reduces stress and anxiety levels
which there is an input and
 It fosters success in professional and
output. A meaningful personal life
communication results in a
response from the receiver
 Body language plays a crucial role in effective communication, often conveying
information and emotions that complement or even contradict verbal
messages. Here's how body language contributes to communication
effectiveness:
 Nonverbal Cues: Body language provides nonverbal cues that can enhance or
reinforce verbal communication. Gestures, facial expressions, and posture can
add emphasis, clarity, and nuance to spoken words, helping to convey meaning
more effectively.
 Emotional Expression: Body language is instrumental in expressing emotions
and feelings that may not be fully captured through words alone. Facial
expressions, such as smiles, frowns, or raised eyebrows, can reveal happiness,
sadness, surprise, or other emotions, allowing for a deeper understanding of
the speaker's state of mind.
 Credibility and Trustworthiness: Positive body language, such as maintaining
eye contact, having an open posture, and nodding in agreement, can enhance
the speaker's credibility and perceived trustworthiness. Consistency between
verbal and nonverbal cues builds rapport and fosters trust in the
communication process.
 Engagement and Attention: Body language signals engagement and
attentiveness, both as a speaker and as a listener. Leaning forward, nodding,
and making appropriate gestures demonstrate active participation and
interest in the conversation, encouraging reciprocal engagement from others.
 Active Listening: Focus on understanding what the other person is saying rather
than just waiting for your turn to speak. Paraphrase and ask clarifying questions to
demonstrate your understanding.
 Empathy: Put yourself in the other person's shoes to better understand their
perspective, emotions, and needs. Empathy helps in tailoring your communication to
be more effective and respectful.
 Clarity and Conciseness: Strive for clear and concise communication. Avoid jargon,
unnecessary details, and ambiguity. Be direct and to the point, especially in
professional settings.
 Body Language: Pay attention to your nonverbal cues such as posture, facial
expressions, and gestures. They can significantly impact how your message is
received. Similarly, be observant of others' body language to gauge their reactions
and adjust your communication accordingly.
 Confidence: Confidence in your message and delivery can greatly enhance your
communication. Practice speaking in front of a mirror, record yourself, or join public
speaking groups to build confidence over time.
 Constructive Feedback: Be open to receiving feedback on your communication skills
and actively seek opportunities to improve. Constructive criticism helps you identify
areas for growth and refine your communication style.
 Practice, Practice, Practice: Like any skill, effective communication requires practice.
Engage in conversations, presentations, and discussions regularly to hone your skills
and gain confidence in various communication scenarios.
 Becoming a good communicator is an ongoing process that involves developing
various skills and qualities. Here are some tips to help you improve your
communication abilities:
 Active Listening: Focus on truly understanding what others are saying by
giving them your full attention. Practice active listening by maintaining eye
contact, nodding, and paraphrasing what you've heard to confirm
understanding.
 Clarity and Conciseness: Strive to communicate your message clearly and
concisely. Avoid jargon or overly complex language, and organize your thoughts
in a logical manner to enhance comprehension.
 Empathy: Put yourself in the shoes of others to understand their
perspectives, emotions, and concerns. Empathetic communication fosters trust,
rapport, and mutual understanding in interactions.
 Nonverbal Communication: Pay attention to your body language, facial
expressions, and tone of voice, as these nonverbal cues can greatly impact how
your message is received. Maintain open posture, smile genuinely, and modulate
your voice to convey sincerity and confidence.
 Adaptability: Tailor your communication style and approach to fit the
preferences and needs of your audience. Be flexible in your communication
methods, whether it's adjusting your tone for different situations or
switching between verbal and written communication as needed.