lzs

Answer key

il
ry 9
provide
STARTER 2 informabout
Suggestedansweni 3 ensure
purchasing,
procurement, transportation, 4 check
maintenance,distribution,inventorymanagement, 5 organize
stockcontrol,storage,freightfonruarding 6 train
1
1 storage
z delivery tl
3 provide - 1 Mycompanyprovidesan excellent
delivery
4 distribution service,
5 support,maintenance z Howmuchcargodo you handleperyear?

ru 3 Wedo not shipchemical

countries.
products to other

2
4 Thewarehouse manageris alsoresponsibtefor
r provision vehiclesandmachinery.
2 to store 5 Doesthisvendorsupplycarpartsto foreign
3 support companies?
4 to deliver 6 A freightfonararder
usuatty
arranges
5 to distribute documentationforcompanies.
6 maintenance
t3
7 to transport
Across
8 to purchase
4 cargo
3 5 stock
t maintenance 6 tiaise
2 deliver Down
3 purchasing r olan
4 provide 2 quote
5 transports 3 monitor
6 slore 5 ship
4
rd zf 3e 4a 5c 6b

re il
5
1 freightforwarder STARTER
2 shipping manager
opemtions L full container load
warehouse manager 2 third-party togistics
6 3 heavygoodsvehicle
7 organize 4 distribution centre
2 deating 5 lessthancontainer load
6 electronic datainterchan ge
3 negotiating
vatue-added services
4 arrange
8 radiofrequency identification
5 makesure
6 advise 9 Intemational
Standards
Organization
ro Gtobal
Positioning
System
7 tiaise
8 enSure

il -
1
1c 2e 3a 4d Sb 6h 7S 8f
7
1e 2a 3h 4C Sb 6d lf 8c
 Answerkey | 75

4 point 1()

5 retailer tc zd 3f 4b 5a 6e
6 generated
7 datainterchange ffi
8 schedule 77
9 inventory Suggestedanswer
ro processing DearLuke
Wehavetalkedaboutpossible costsavings in
ffi purchasing in [Link] woutdbe a
4 goodideato discuss thisin moredetail.
1c System at the pointofsale.
is activated Wefeeltherewouldbea lot of savingpotential in
zf Salesinformationis transferred
to the CRP someareas, especiattyin suppliermanagement.
computer system. Inouropi ni on w eshoutd:
3a Ordersaregenerated basedon datareceived r choose oursupptiers morecarefulty
fromcashregister. z establish standards
stricter foroursupptiers
4d Ordersaresentto thewarehouse. 3 co-operate moreclosely withsomeof our
5e Ordersareprocessed. importantsuppliers(to achievebetterresults).
6b Goodsaredelivered to theretailoutlet. l'll caltyounextweekto giveyousomemoredetails
on that.
5
r is monitored Regards
z is oftenused Mike
3 aretransferred;aredelivered t3
4 is co-ordinated
is identified; r Please findattached ourquotation forthreenew
5 arecategorized products according to yourrequest.
z Ourpricesarecalculated on thebasisofyour
ffi forecastof annualconsumption figures.
6 3 As requested we will deliveron palletsto
a3 bS c7 d4 e2 Barcetona or Madrid.
7 4 Fora contracttermofat leasttwo yearswe can
r relationship offeryoua discount of z,5o/o,
5 Intheattached quotation sheetall prices
z 3PLproviders
pr0curement havebeenlistedin columns accordingto your
3
vendors requirements.
4
futfilment 5 lfyou haveanyfurtherquestions pleaselet me
5
6 supptychain know.
negotiation 7 Welookforward to hearing fromyousoon.
7
8 command
8
ffi
14
r procurement
strategic andsupplier retationship
1c zf 3e 4a Sb 6d
management
2 manageinternalandexternaIcustomers, 75
processes,
optimize orderfutfilment
andlogistics Suggested answer
LU5L5
Dear...
Pleasefind attachedour quotationfor our GPS
3 withthe procurement team
in supptychainmanagement or logistics system'Road NavigatorTX-z3oo'.
4 degree
management We can offeryou a priceof $[Link] item
of fiveyearsin a multinational includingVATat r5%.
5 minimum
company, ranguages lf your orderexceedsro items,we can offeran
additionaldiscountof 8%. Deliverywill be made
ffi within 6 daysof receiptof purchaseorder.
lf you haveany furtherquestions,pleaselet me
9
1 moreco-operativerelationship,
strategic know.
Roct raqardc
partnership
z lowercostsconsiderablyandworkmore
efficientty
3 marketleader
4 pharmaceuticalproducts
5 long-term agreement
76 | Answerkey

ru
wn I
r generalpurpose:drycargo
5tatter z reefer,refrigerated:
delicatecargoand
a3 bz c4 dS e6 ft perishables
t 3 tanktainer:liquids
rd zf lb 4a 5c 5e 4 opentop: bulkycargo
5 flat-rack:
heavymachinery andpipes
re 9
2
7 tashing
inland road rail (express 2 level
waterwavs servlce) controlled
3
loeed in davs 3 frame
4
lost tow 50%higher l0% higher 5 prugs
than barse :han truck 6 tarpaulin
flexibilitv low iiervhish low removed
8 machinery
3
r longer r reefercontainer
z the cheapest 2 tanktainer
3 general purposecontainer
3 higher
4 faster 4 flat-rackcontainer
5 moreexpensive 5 open-top container
6 slower
Suggestedanswers
ry
tt
r Infrequent
sailings:therearebargestwicea
perishable:meat,freshproduce, seafood,dairy
week.
products, chilledor frozenfoodstuffs
z Checkwiththe customer firstto find outwhat
non-perishable tiquids:crudeoi[,alcohol,
harmfut
theywant.
chemicals
3ffiW heavyweight: andoverwidthsteelpipes,industrigl
boilers,tractors
5
a2 b4 ca dr
ffi
6 t2
r toading a reefer:perishable
cargo
z straddle b flat-rackcontainer:
heavyweight
and/or
3 move overwidthcargo
4 handle c tankcontainer:non-perishable
liquids
5 fitted t3
6 mounted
Across
7 piling 1 Waste
8 reach
g maoe 4 Crane
6 vessel
ro attached
7 rigid
rc Down
z tube
7
x. lifting 3 tank
2 come
+ chitled
5 reefer
3 fitted
4 stack
5 attached
6 fixed
7 run re
Stafter
Suggestedanswerc
size,dimensions,
typeof goods,infrastructure,
time
factor/speed/urgency,
natureof the goods,security
 Answerkey | 77

! 9
btocktrain,single-wagon r foot
2 nextmonth z kilogram
3 London, UK 3 OUnCe
4 blocktrain 4 centimetre
5 if theycouldplanwellahead 5 pound
6 at least7 hours 6 cubicyard
7 squaremetre
ffiffi 8 i nch
2 9 pi nt
r calting about ro gallon
z Couldyou 1()
3 wouldbe metric non-metric
4 recommeno
length millimetre(mm) inch(r in)
5 moresuitabte
centimetre(cm) foot (ft)
6 suggestthat
metre(m) yard (yd)
7 an alternative kilometre(km) mile (m)
8 alsoconsider
weight gram (g) ounce(oz)
9 Howmuch
kilogramftg) pound(b)
ro if youlike
tonne (t) shortton (t) US
re surfuce squaremillimetre(mm')
longton UK
squareinch (sq in)
3
A | (woutd)needsomeinformation
regarding... centimetre(cm') foot (sq ft)
metre(m') yard (sq yd)
Couldyoulet mehavesomeinformation about
kilometre(km') mile (sq m)
...?
Whatwoutdbe the cheapest votume cubicmiltimetre (mmr) cubicinch(cuin)
/ fastest/ safest/
mostconvenient way/ option? centimetre(cm;) foot (cu ft)
metre(m:) yard (cuyd)
In that caseI recommend / suggestthatyou use/
ship... capacity litre (t) fluid ounce(fl oz)
I thinkthe bestoptionwouldbe to ... pint (pt)
quart (qt)
Wecanprovide / ship...if youtike.
/ arrange
eailon (eal)
lf youprefer..., we couldalsoarrange ...
Asan alternative, we canofferyou... :'ffiiif
4 t2
lc zd lf 4a 5e 6b r True

re z
3
theyaregoingto Dubai.
False:
False:therearer5 boxes.
6 4 True
r tareweight 5 False:
August3'd.
z grossweight 5 True
3 payload
4 tength
width
re
5 13
6 height
r CoolAir
7 z Stockholm,
Sweden
r tareweight: B,B8opounds 3 Dubai,UnitedArabEmirates
tength: 39 foot5 inches
z internal 4t>
height: Z footZ inches
3 internal 5 August3'd
6 August6th
ffi 7 r5o kg xt5 = 2,250kg
8 8 Cooting units
r Theweightofthe package is 45 kg. 9no
z Thewidthofthisseagoing vesselis about ro August6th
30 metres. r4 Suggestedanswer
3 Themeasurements ofthe casewe needto ship
Pleasesenda quotationfortheshipment of r5
arer m (tong)by 5o cm (wide)by tS cm (high).
coolingunitsfromStockholm,Sweden to Dubai,
4 lt is nearly3 centimetres
deep.
[Link] pickedup
5 Theshipis morethan65 metreslong. August3'dandmustarriveno laterthanAugust
6 Theopencontainer's dooris 7 footro inches
[Link] by [Link]
high. l unitsweigh15okg each.Theyarer7o cmhigh,
78 :-s,,' :'(e ,'

:
r45 cmwide,and8z [Link] ig-sls ..
shouldincludedetaited
information
on freight
4
andinsurancerates,detivery
terms,andtermsof 1 with
paymenr. 2to
Bestregards
3 out
PaEq''41{i;i.i 4cf
50n
t5 6 between
r Please sendusa quotation for a shipment to
7i n
Madras. 8bv
z Please stateyoureartiest detiverydatein your
ouotation. 5
1 N o,theycan' t.
3 Couldyoupleaselet us havea quotation
includingthefollowing details? z Thefastestoptiontakes48 hours.
4 Whatareyourshipping ratesfora parttruckload 3 No,because theyhaveverylimitedloading
to Birmingham? capacity.
5 Yourquotation shouldalsoinclude detailed 4 Because ofthe HGVdrivingbanon Saturdays
information on sailingtimesandinsurance rates. andSundays.
6 Ptease quoteforthetransport of thefottowing 5 Hewantsto callGLPandthengetbackto Sonja.
consignment. 6
r I thinkwe'vereatlygota probtemhere.
z Unfortunately,wecan'tuseoneof ourregular
fonrvardersforthisshipment.
3 Thismeansthatwewoutdhaveseveral smaller
!.1;P!$e45.:., partialdeliveries.
Starter 4 We'dalsohaveto paya lot moreasa result.
r Fragile 5 Wecan'tdeliverat theweekend because of the
z T hiss id eu p HGVdrivingbanon Saturdays andSundays.
3 Useno hooks 5 | hadno ideathisdetiverywouldcauseso many
4 Donotsiack problems.
5 Explosive
5 Storeawayfromheat t+i}t *
7 Keepdry 7
8 Toxic I>U

2 0ecause
F.48gdi$; atthough
3
7 due
4
r examine as a resutt
5
z diagonalty 6 despite
3 instructions Z because
4 SUre 8 in spiteof
5 place
6 secure ==aq#$#i
7fit 8
B overhanging r result
9 attention 2 CaUSeo
ro carefully turned
3
n distribute due to
4
12 exceeded In spite of
5
6 reason
..:i
10
2
Pteasefind attachedthe followingdocuments:
a be foreloading:\ 4, 7, g
detiverynote No 7ooo7to8,packinglist and
b lo ad ing :z , 5, 8, r t
s h i p p i n go r d e r .
c afte rlo ading:3, 6, t o, 72
Ourforwarderhas iust pickedup the goodsfrom our
3 warehouse. The goodsshouldbe at your disposaI
td 29 3a 4e 5h 6c tb 8f on Monday3r Octoberzoo9.
Pleasenote that a copyofthe batchcertificate will
be sent to you as soon as possibleby [Link]
 Answerkey | 79

we
soonas we receivethe originalbatchcertificate, 5
willsendit to you. I True
lf youhaveanyfurtherquestions, pleaselet me True
know. cycle
False: timescouldbereduced
byupto

m 4
25o/o,
True
False:
shedoesn't
mention
invoices.
u Suggestedanswer
OrdernumberN"68809986 wasdispatched
yesterday,Februaryr3thby [Link] witl be detivered %
to the customefssitein Banbury, [Link] is expected 6
r5thbeforero a.m.
to arriveFebruary r optimize
72 z warehouses
1e zd 3 service
:b 4a 5c
4 reorganize
ffi 5 space
73 6 tracking
1c zd 3a 4e 5b 7 cyctetimes
8 ensures
t4
r appointed 8
z clearance r driverless
z rigid,collapsible
3 importing
3 stackable
4 withstand
4 adiustable
5 mark
6 individuatty 5 suitabte,butky
6 mobile
7 exhibitor
8 weight
re
9
Youscanin thebarcode.
2 Youenterthe system.
m 3 Youcanseeandaccessatl positions...
Youcanput togetherpackages.
Starter 4
1e zd 3f 4c 5a 6b Thesystemcalculatestheweight.
t
6 Youchoose meansoftransport,
r receiving 7 Theshippinglabelsareprinted.
z back-upstorage 8 Theorderis complete...
3 orderpicking 1(,

a sortation r the firststepis

5 andvalue-added
collation services z Afterthat
6 anddispatch
marshalling 3 the nextstep
4 fottowing that
m 5
6
Once
actuallythe nextstep
2
1a zd 3b 4c 5e 7 cometo the laststage
8 After
3
rb 2g 3c 4d 5e 6h 7f 8a
ffi
U 72
Across
4
a hasbeenchecked 2 store
b hasbeenidentified;mustbe issued 4 stack
c hasreported;is checked 5 bi n
d areprocessed;maybe tabetled 6 pick
e arechecked Down
f direct r breakbulk
2 sort
1c zf 3e qd 5a 6b
3 item
S I Ansrrer kev

4
r findout
ffi 2 gei on
Startel 3 seemsthat
t BIL bitlof lading 4 verysorry,sortedout
z DIP documents againstpayment 5 get back
3 EXW ex works 6 justtatked
4 CIF cost,insurance, freight 7 shoutdhave
s AWB airwaybitl 8 beOK
6 rMO internationalmoneyorder 9 seeto
7 BIE bill ofexchange ro the least
8 L/C letterof credit
t ffi
r conditions 5
z required 1 get on
z get back
3 indicating
4 carriage 3 takecare
4 getin touch
5 approved
6 draft 5 seeto
7 authority 6 look
8 commercial
9 hazardous
ffi
10 receipt 7
10n
ffi zat
2 3i n
r Provide clearanddetaileddescriotions ofthe 4by
goodsyouwishto ship. 5 for
z ldentifuthe goodsto be shippedby usingHTSor 6 within
BTNnumbers. 7 U^f
3 Clearlyindicate thevalueof the items. 8to
4 Statewherethe goodsweremanufactured. 8
5 Sendsixcopiesof the commercial invoiceand 1by
packing listfourdayspriorto arrivat. zby
6 Thedocuments mustincludethefoltowing 3 untit
details. 4by
7 Listthe quantityof eachitem. 5 unti l
8 Include the nameandsignature ofthe person 6bv
preparing the documents.
9 Donot usegeneral descriptionsandlumpsum ffi
valueson yourinvoices. 9
ro Specifuthe contents,weight,anddimensions of tf za 3c 4e 5d 6b
eachbox. 1()
Company
A: openaccount, not secure
ffi Company
B: letterof credit,oneof the mostsecure
3 Company
C:advance payment, the mostsecure
r Because theshipment of bothpearlsin plastic
tt
containershasn'tarrivedyet.
r True
z Because theywantto startpackaging on
z False:they'regoodfor the buyer.
Monday.
3 True
3 lt wasdeliveredto the wrongaddress/customer.
4 ByMonday. 4 False:it's for newcustomers.
5 True
5 By expresscargo.
6 ByFridayafternoon. 6 True
Z Because theaddress on the documents is wrong.
ffi
72
rd zh 3c 4a 5C 6e Zf 8b
 Answerkey | 81

ffiw
t3
r remittance
z transfer
3 receipt
4 draw
5 advice
6 payment
7 credit
8 acknowledgement
t5
rb 2a fb 4a 5a 6b

Testyourselfl
Across
z forwarder
3 dispatch
4 quotation
8 value
9 patlet
r4 warehouse
p6 carrier
zo supplier
21 remit
z3 pick
z4 invoice
z6 cargo
z7 barge
28 carton
29 result

Down
1 letterof credit
5 label
6 retailer
z paytoad
ro truck
u fragite
rz purchasing
13 advise
r5 bitlof lading
16 container
17 receive
18 import
r9 tracking
22 mettic
25 stack
z6 crane
82 1

Transcripts
Speaker
3 Generally myiob is to knowwhereevery
tr\ pieceof stockis at anygivenmoment.
w Speaker
t Logisticsmeansthat you managethe
Whennewgoodsanive,I checkwhere
procurement and movementof goodsand
to putthemin thewarehouse. Forat[
the storageof inventory.
this,I usemoderncomputer systems and
sophisticatedhardware andsoftware.
Speoker
e lt meansthe deliveryofthe goodsthe
0ur warehouse management system
customerneedsat the righttime, in the
helpsusstoreandretrieve thegoods
right place,and of the rightquality.
[Link] myjob is to tiaise
withdepartments suchastransport and
Speaker
3 My definitionof logisticsis this: it's to
[Link],I ensure
plan,organize,and manageoperations
thatvehicles,machines, andanyother
that provideservicesand goods.
ki ndof equi pmentaremai ntai ned
to a
Speaker Logistics- that'sthe purchasing, [Link] least,I take
4
maintenance, distribution,and carethatheatthandsafetvstandards are
replacement of materialand staff. maintained.

Speaker
5 Logisticsis the ptanningand supportof
operationssuchas warehousing, inventory,
transport,procurement, suppty,and c\
w
(GFTGtobalCarrier)Providerr
maintenance. 4 Weareoneof theworld'sleading transportcompanies
witha freightvolumeof 6oo,ooo containersperyear.
Asa majornon-vessel operating common carrier
(NVOCC), we canofferourcustomers competitive
t Myjob is to organize
.<r\ Speaker thetransportof rateswithall majorshipping tinesaswetlas flexible
w
5 goodseitherby sea,air,road,or [Link] solutionsfor differentseafreightrequirements.
important partof thejob is deatingwith Wespecialize in sotutionsforfullcontainertoads(FCL)
customer requests aboutthemostsuitable andlessthancontainer consolidated toads(LCL).
modeof transport. Myresponsibitities Wealsoprovideourcustomers withservices suchas
alsoinclude negotiating goodshipping web-based tracking for cargoin transit.
rateswithshipping linesandtransport
(HomeTexInternationa[) Providerz
companies.
Asa specialistin hometextiles,we canofferourctients
I alsomakebookingreservations, that
customized to meettheirneeds.
services Withmore
meansI bookspaceon a ship,train,lorry,
thanz5 years'experience in theindustry anda modern
or airplane.
Another partof thejob is to
fleetofvehicles,we canensure fast,safedelivery of
consolidatea numberof shipments under
yourconsignments. Ourservices include orderpicking,
onebittof [Link],I haveto
packing, distribution
andhandling of alltransport
deatwithatIthe necessary documentation
documentation. Ourteamwittbe happyto assistyou
and,in manycases, I arrangecustoms
in all matters
regardingyourorder.
clearanceon behalfof myclients.
(CargoExpress)Provider3
z l'm responsible
Speaker for gettingfreightand
CargoExpress is Asia'sleadingproviderof airfreight
passengers to theirdestination safely
services.
Specializing in consotidated
airfreight
andon schedule. Mostof mycustomers
forwarding,we canprovide youwithtailor-made
areinternationaI transport or shipping
solutionsforyourairtransport [Link]
companies. In mylob I haveto makesure
workclosety withaircarriers aroundtheworldand
thatthecargois notdamaged onboard
canofferourcustomers a widerangeof flexibteand
t h es h i po r w h i l el o a d i n og r u n l o a d ing.
cost-effective
services. Theseinclude collection,
I'malsoresponsible forfinanciaI aspects;
consolidation,customs clearance,
distribution,
and
thatmeans, forexample, I haveto keep
ontinetracking of atlcargomovements.
an eyeon thebudgetandestimate costs.
Additionatly, I advisecustomers on
shipping ratesandprepare quotations for
oursalesoffice.
 les
Transcripts

system whichis activated by consumer demand and

whichco-ordinates theflowof information andgoods
Asa maiornon-vesset operating common in thelogistic chain.
carrier,we canofferourcustomers CRPis a sales-based orderingsystemwhichworkstike
competitive rateswithall majorshipping this:firstof all,youdecidewhatproducts youwant
lines. to orderat [Link] usethis
Wespecialize in solutions
for fullcontainer information at thepointof salein [Link]
loads(FCL) andtessthancontainer theorderis processed at thewarehouse. Andfinatly
consolidated toads(LCL). thegoodsaredelivered to theretaiter.
Asa specialist in hometextiles,we can To illustratehowthisworksin practice, I'llgiveyou
offerour clientscustomized servicesto an example. Theleading Russian clothesretailer
meettheirneeds. YoungFashion introduced continuousreplenishment
Ourteamwitlbe happyto assistyouin atl [Link], all ordersare
matters regarding yourorder. generated by computers, whichprocess datareceived
Wecanprovide youwithtailor- fromcashregisters. Thecomputer program, whichis
madesotutions foryourairtransport extremely flexibte,is cattedRetailOrderingAssistant.
requirements. Theordersaresentto thewarehouse by electronic
Weclosely co-operate withaircarriers datainterchange, wheretheyareprocessed. And
aroundtheworldandcanofferour finattythegoodsaredelivered to thedifferentoutlets
customers a widerangeof flexible and according to a schedule.
cost-effective
services. Sincetheintroduction oftheCRPsystem, Young
Fashion havemanaged to cutinventoryandtransport
costsby about15%andhavereduced leadtimeto
onlyr8 [Link], errorsin orderprocessing
&!
w t ExpressLogisticsOnlineShipping
Speaker havebeenreduced considerabty by usingscanning
5 WithourQuickOntine Shipping toolyou technology andEDl.
canfindthe rightserviceto suityour
shippingneeds. ThisonlinetooIallows
youto planshipments, bookcollections
anddetiveries, andkeeptrackofyour A OK,let'[Link]
you o
consignments. Usingthissystem E needto discuss negotiation with
strategies
canalsoprepare shippingandcustoms oneof ourmedical equipment supptiers
documentation andcheckshipment today.I suppose we atlagreethatwe
recordsfor up to 9o [Link] useQOS, areinterested in a moreco-operative
simplylogon by selecting yourtownor
relationship withoursupplier, BAF.I think
regionfromthedrop-down menuon the we woulddefinitety benefitfroma strategic
teft. partnership. Howdo youfeelaboutthat?
Petel I agree.I thinkwe couldlowercosts
Speaker
z IntercargoE-Shipping
considerably andworkmoreefficiently if
Ourweb-based bookingsystemoffersyoL
we co-operated moreclosety. Butwe need
an extensiverangeofe-servicesdesigned
to thinkaboutreasons whytheyshoutd
yourshipping
to simptifu requirements.
enterintoa partnership [Link]
Afterregistering
withE-Shipping,youcan
yourthoughts on that,Gisele?
makepricerequests, scheduletransport, I thinkyou'[Link]'swhyweshould
andobtainreal-timeshioment information.
tellthemthatit willbe to theiradvantage
tooIyoucanreceive
Withthisuser-friendty
to workwith us because we arethe market
quotationsforworldwideshipments and
leader.
[Link]-ups
Yes,andI alsosuggest tellingthemthat
[Link] mouseclickyoucan
thisa goodopportunity to associate witha
alsodownload commercialdocuments in
majorpharmaceutical brandlikeours.
odf format.
[Link] myopinionit woutd
alsobe important to pointoutthatwe're
interested in establishing a long-term
agreement.
a7 Todayl'm goingto teltyousomething
meanscontinuous
aboutCRP.
l'tlalsoexplain
replenishment.
That
how
[Link]'twesaythatit's
theirchance to enterthepharmaceutical
it canbe usedto lowerinventory
andoperational costs [Link] fartheyhaven'thadaccess to
andto shortenproductleadtimes. thismarket.
Letmestartby explainingwhatCRPmeans. lt is a Gisele Yes,goodpoint.
84 | Transcripts

Excellent.
Thanks foryourcomments. I'll withelectric plugsin casethecargoneedscoolingor
withthe pointswe
workouta catalogue heating duringtransport.
havecoveredtodayandwillsendit to you Forbulkycargowe recommend theopen-top
tomorrow. [Link] comeswitha PVCtarpaulin coverinstead
of a roofpanelto atlowtoading [Link]
doorscanbe removed to makeloading easier.
Lastbutnot least,thereis our'flat-rack'container
A Hao Wett,basicatly we havethreeshipping whichis especiatly designedfor [Link]
9 options: we canuseinlandwaterways, recommend thisspecialtypeof containerforthe
road,or rai[. transportation of heavymachinery andpipes.
Ying [Link]'sstartwith the [Link]
longwoutdit taketo shiptheconsignment
by barge?
Normally aboutsixdays,butit oftentakes @ Simon GtobalFreight [Link]
tongerif theweather's bad. speaki ng.
Ying Andwhataboutcostandflexibility? Paula Hetto,thisis PaulaSantinifromMarmi
Hao It'scheap- it'sactuatty thecheapest of all Italia.I'mcallingaboutthetrainoptions
thetransport [Link]'s notveryflexibte described on yourwebsite. Couldyoutell
though,mainlybecause thereareonly mea bit moreaboutthem?
infrequent saitings.
Therearebarges to Simon Yes,of course. Whatexactly wouldyoutike
Shanghai twicea week. to know?
Ying OK,tet'slookat roadtransport. lt would Pau!o Wehavesomenewcustomers in theUK
ontytakefourdaysto shipby truck,but andwitlneedto shipmarbte andgranite
thecostwouldbe about5o%higherthan to [Link] the
by barge. bestrailootionfor us?
Hoo Yes,butwouldn'tit be mucheasier? Thatdepends. Fortargevolumes, I would
Ying That'[Link]'sseehowthiscompares recommend usingbtock-train transport.
withrail. Railwoulddefinitety be faster lf youwantto shipsmaller quantities,
thanthetruckoptionif we usetheexpress thesingle-wagon optionwouldbe more
service- that takesthreedays. suitable.
Butit wouldalsobe moreexpensive than I [Link] arethevarious options?
shipping by road- transport costsare I mean,howearlywouldwe needto place
about4o%higher. Andthesystem isn't ourorder?
veryflexible. Sometimes it is ontypossible lf flexibitity
is important, I wouldsuggest
to bookspaceon the express traina few thatyoubooktheflexitrain btocktrain
weeksin advance. Andthenperhaps we'd [Link]'sa bit moreexpensive, butwith
haveto usethestandard train,whichis thatyoucanplaceyourorderup Io 24
muchslower. hoursbeforetheactualshipping [Link]
Ying So,I thinkwe needto checkwithour an alternative, I cansuggest single-car
customer firstandfind out what'smost transport, whichis evenmoreflexible
important to them. - youcanorderup to two hoursbefore
cottection.
Paula Thatsoundsgood.
Simon Ofcourse, it is alwayscheaper if youcan
el
ry Firstof all,we offerthe generalpurposecontainer for plantransport [Link]
to anygeneral [Link] comeswitha timberfloorand shouldalsoconsider theotherblock-train
hasvariouslashing devicesto secure [Link] options.
lashing pointsarelocated horizontally at floorlevel Paula [Link]: howmuchtime
andvertically nextto thedoorcornerposts. wouldwe havefor toading?
Ourrefrigerated container, calted'reefer', canbe used Simon At least7 hours,butwe couldarrange
for delicatecargoandperishables. lt is temperature- longerloading timesif youtike.
controlled andis particularly suitabte forcargothat Paula Thankyouverymuchforyourhetp.I'tt
needsregulated or cooltemperatures. Withourreefer getbackto youassoonas I haveour
yourcargoreaches in perfectcondition.
its destination customers' specifi c transportrequirements.
lf youwantto shiptiquids, for example, foodstuffs
or Simon Fine.I lookforwardto hearingfromyou
chemicals, we canprovide youwithour'tanktainer'. [Link].
Thisis a standardcontainer framewith a tankfitted Poula Bve.
[Link] [Link] alsooffertankcontainers
 le s
Transcripts

Martin I don'tthinkso,but I'[Link]

anyotherspeciaI requirements?
A) OK,so thisis oneof ourlargercontainers- the4oft
w Korla No,justthatdelivery date.
72
[Link] 4,o3okitos,thatis 8,88o Mortin OK- I'llgetbackto youwitha quotation
pounds. lts grossweightis 3z,[Link] withinthenexttwo [Link]
theinternal measurements [Link] givemeyourtelephone andfaxnumbers,
Topcontainer's lengthinsideis 12metres- or 39 foot ptease?
5 [Link] internal
widthis 2;5 m,andits height Karla Yes,of [Link] oo46
is z3z m - that's7 fool7 [Link]'s 89oz65o3o andthefaxnumberis oo46
maximum paytoad is 28,47okitos. 89o265o39. Andmy nameis Karla
Hanssen.
Maftin Thanks verymuchMsHanssen. I'ttspeak
to [Link].
6 lvlartin IFTInternational Forwarders, MartinSmith. Karla [Link].
13
HowcanI hetpyou?
Karla Hetlo, thisis KarlaHanssen fromCoolAir,
Sweden. I needa quotation for airfreight
to theUnitedArabEmirates. I'vebeen
tryingto complete theonlinequotation
& Jon JonFrederikson, ExportLogistics.
74 Sonia I' mj ustphoni ng
H iJon,thi si s S onj a. about
form,butit keepscrashing. youremail.
[Link] lon [Link] forgettingbackto meso
problems withit recently. I'ttseeif I quickty. Sowhatcanwe do aboutGLPin
canretrieve it. YousaidVournamewas France?
Hanssen, didn'tyou? Sonja I thinkwe'vereatlygota problem here.
Karla Yes,that'sright. Unfortunately, we can'tuseoneof our
Martin OK,hereit [Link],it'ssavedsomeof your regutar forwarders forthisshipment. I've
details. Wecango throughthe restof the talkedto all ofthemandthefastest service
consignment detailsoverthephoneandI'lt wouldtake48 hours.
fill in thequotation foryou. Jon Can'twe usesomeone thatspecializes in
Korla Thanks, go ahead. express deliveries?
Martin [Link]...let'sstartwiththefreightdetaits. Sonja Notreally.I'vechecked thisoptiontoo,but
Couldyoubrieflydescribe thegoodsyou I'm notsureit wouldworkfor us because
wantto shio? theyoffera verytimitedloadingcapacity.
Karl0 They're coolingunitsandthey'regoingto Thismeansthatwewouldhaveseveral
Du b a i . smaller partialdeliveries. Andwe'dhaveto
Martin OK,so that'snon-hazardous materiat. How paya lot moreasa result.
manyunitsdo youwantto ship? [Link] detivery?
Karla r5 boxeswitha grossweightof r5o kg That'spossible, isn'tit?
eacn. Sonja I'[Link]'tdeliverat the
Martin Right. Andthesizeof eachbox? weekend because ofthe HGVdrivingban
Karla Eachboxis r7o cmhigh,r45 cmwideand on Saturdays andSundays.
8z c md e e p .I th i n kth ev o tu me w o u l dbe Jon Ohdear.I hadno ideathisdetivery would
about3om3 causeso manyprobtems. I'tttalkto GLP
Martin OK,let [Link] againandwittgetbackto youlater.
[Link]] Hetlo? Thanks foryourhelp.
Karla Hi . Sonja Noproblem. Speakto [Link].
Martin OK,so thevolumewouldbe 3o.3rm: for lon Bve.
thewholeconsignment ...Wheredo you
wantto shipthegoodsfrom?
Karla Stockhotm. Sweden.
Martin Andwhenwoutdyouliketheunitsto be d\
'tv OK,let'[Link] discuss
how
cotlected at yourpremises? 75 we canimprove ourwarehousemanagement system
Korla 0n August3'd.
which,asyouall know,is outdated
andnotvery
Martin OK,[Link] be
efficient.
I thinkthisnewwarehouseareamanagement
made?
system WMSzXwouldhelpuscutcostsandoptimize
Karla It'sveryimportant thatourcustomer
ourprocesses. Letmegiveyousomeof its main
receives theunitson [Link]
featuresandbenefits.
thatbe a probtem?
86 | Transcripts

Onegreatadvantageof WMSzX is that we could bath peartsin olasticcontainers whichwas

reducethe numberofwarehousesacrossCanadaby supposedto be deliveredthis morning,
centralizing the inventoriesin one [Link] hasn'tarrivedyet. Do you know anything
meansthat we couldservicealt our NorthAmerican a b o u tt h i s ?
customersfrom one warehouse. Peter Sorry,I haveno ideaat the moment,but
Anotherinterestingfeatureof WMS2X is customer I'tl flnd out. Do you want me to get in
[Link] optimizesprocesses and can touchwith the customeras soon as I know
reducecustomerordercycletimes by up to 25"/".lf what the oroblemis?
we manageto improveour processes in this area,we Simon Yes,that would be [Link] customer
couldincreasecustomersatisfaction by gettingthe saysthey urgentlyneedthe consignment
goodsto them faster. becausethey want to start packagingon
Warehousemanagmentcould be improvedas well Monday.
by transferring departmentsnow workingat different Peter 0K, l'tt get on to it [Link]
placesto one [Link] areas you laterthen. Bye.
receiving,orderpicking,and packing. Simon Bye.
WMSzX woutd atsohelp us reducewarehousearea
an d gro ups pac e.I t hink it is anot herbig plus po i n t d: 2
v3
that we couldhavejust one warehousefloor instead 18 Brit Bio BeautyPharma,Brit Egbertspeaking.
ofthe four we havenow. Thiscoutdbe achievedby Peter HelloMs [Link] PeterBott from
instattingan automatedstorageand retrievalsystem. Vita Cosmetics. I understandthereis a
The new systemwould also enableus to trackthe problemregardingthe shipmentof bath
materialflow at any givenmoment. pearlsyou shouldhavereceivedthis
And one last advantageis the print-on-demand morning.
[Link] labets,brochures, and B{it Yes,well ...the containers still haven't
customerguidetinesin z5 languages. [Link]'sthe problem?
Peter l've just checkeda[[the documentsand it
seemsthat we usedthe wrongaddress.
Yourconsignment was deliveredto another
/il\
g Peter OK,this is how the [Link]'s customerby mistake.l'm reallysorryabout
a6
[Link] goods this, Ms Egbert,but l'I do everythingI can
havearrivedat the packinglocation,the to get this problemsortedout. lf I tatk to
firststep is to scanin the barcodeofthe our forwardersherein the UK now, I'm
[Link] you enterthe surewe'll find a solution.
Packinglocationdialogue. Brit [Link] makesurethat we havethe
Mike OK,I [Link] thenextstep? consignment by Monday,otherwisewe'tI
Peter Wetl,following thatyoucanseeandaccess be in serioustrouble.
al[positions in the pickingcontainer. Peter Yes,I understand.l'tt get backto you as
Mike I see. soon as I've spokento the forwarder.
Pete{ lfyou usethisfunction, youcanformone
or severaI packages andoncethepackage g:
!a:s 3
is complete, thesystemwillautomatically 79 Pete/ He[[o,Ms [Link] is PeterBott
calculate theweightusinga datainterface again.l've iust talkedto our freight
between thescales andthesystem. forwardersherein the [Link]'tlpick up
Mike So u n dgso o dW. h aat b o u th
t es h i p pi ng the containers at the othercustomer's
labets? premisestomorrowmorningand get them
Peter Thatis actually [Link] shippedto lcetandby expresscargo.
wittprinttheshipping [abetafteryouhave Thatway you shoutdhavethem by Friday
selected themeansoftransport. Andnow [Link] be OKfor you?
we cometo the laststageof thisprocess. Erit Yes,that soundsgood.
Aftertheorderhasbeencompleted, the Peter Excellent. There'sjust one otherthing.
detivery noteis printedautomatically. As I said before,the addresson the
documentstravellingwith the containers
is [Link] makesurethat your
logisticspeopteknow that?Otherwisethe
consignment might be rejectedat the gate.
€r, t
G
Brit Yes,I'ttseeto that. Thanksfor your help.
17 Simon Hi [Link]'sSimonhere.
Peter It's the leastI can do. Let me know if there
Peter H iSi m o nH. o wa rey o ud o i n g ?
are any other probtems.
Simon Fine,[Link],listenPeter,I'vejusthad
Brit I [Link].
a callfromourcustomer in [Link]
areveryupsetbecause thatshipment of
 Transcripts
| 87

t Openaccount
€ Speaker
20 Wemainlydo business in Europe,where
mostof ourcustomers expectus to give
themopenaccount [Link], this
methodof paymentis goodfor the buyers,
but not for us as exDorters becausewe
don'trealtyhaveanycontroloverthe
paymentprocess. Wecanaskthe customer
to payat a certaindateor withina certain
period,butwe canneverbesurethatthey
witl [Link] protectourselves against
non-payment or customer we
insolvency,
usually takeout creditinsurance.
z Lefterofcredit
Speaker
Withcustomers we haven'tdonebusiness
with before,we atwaysusea letterof
[Link] allowsus to agreedetailedterms
withthebuyer,whichcan'tbe changed
[Link],
it's oneof the mostsecurepayment
methodsin [Link]'sand
setler'sbankworktogetherandofferthe
sellera commitment of payment. Witha
documentary creditlikethiswe canbe sure
thatwe'llbe paidforthegoodswe supply.
3 Advancepayment
Speaker
We'rea smallcompany in high
speciatizing
qualitycomputer hardware. Ourcompany
policyis thatcustomers haveto payup
[Link] customers transfer
the moneybeforewe shipthe hardware
to [Link] we'rea smallbusiness,
ourcashflowsituationdoesn'tallowus
to offercustomers longercreditperiods.
Wewoutdn'tbeabteto copewithdetayed
payment or customers notpayingat att.
Forus asse[[ers, it's the mostsecure
payment method. Weknow,of course, that
mostof ourcustomers wouldpreferother
paymentfacitities.
88 I

Useful phrases and vocabulary

Whatdo you do? Whatdo you think?

What'syour line of work? Howdo you feetaboutthat?
I workfor a majorshippingcompany. Whatareyourthoughtson that?
I workin the regional depot. Doyouagree?
I'm responsiblefor ... I suggestthatwe ...
In my job I haveto ... In my opi ni onw e shoul d...
Myjob invotves ... Perhaps we shoutd...
I often... Whydon'twe ...
I workfor an internationallogistics
company. That'sa good idea.
Heusualty spendsa lot of timewith hiscustomers. Thatsoundsgood.
Doyoushipgoodsto Asia? I agree.
Hedoesn'twork in the Eurooean office. That'sright.

Wecanofferyou a wide rangeof ... We/lneeda guotation for a shipment to ...

Wecanprovide(youwith)customized/tailor-made Pleaseguotefor (thesupply/transport of) ...
logistics solutions for ... Please sendus a quotation for ...
Wespeziatize in ... Please quoteyourlowestpricefor ...
As a specialist forlin...we can... Yourquotation shouldincludedetailedinformationon
Withour manyyearsof experience ... freightand insurance
rates,deliveryterms,delivery
Wehaveexperience and expertisein providing... date,andtermsof payment.
Ourteamwilt be happyto handle.../assist you
with ...
Withour dedicatedteamof logisticsexpertswe can...
Please find attachedour quotationfor...
Thepricerequest tool allowsyouto obtainpricesfor
Weare pleasedto quoteas follows.
s hipm ent s .
Wecanquoteyou a gross/netpriceof ...
E-Shi pping helpsyou preparelprint/track/select ...
Thepricesquotedaboveinclude...
on[ ine.
Wecanofferyou a priceof ... per ...
To ... , (ust) sign up/register forllogon to ...
Wecanofferyou too/ooff the retailprice.
Forpricerequests, pleaseuse...
Weatlowa zo/ocashdiscountfor paymentwithin3o
To access shipment details,click...
oays.
Ourpricesaresubjectto a z5o/o tradediscountoff net
orice.
Thegoodsaredelivered to a depot. Wegranta trade/quantity/cash discountof ... % on
Theorderis generated by the computer. our [istorices.
Problems arequicklyidentified. lf yourorderexceeds z,oooitems,we canofferyou a
Informationis transferred
to the warehouse. furtherro% discount.
Theforkscanbe raisedby a simplepumpaction. Deliverycanbe effectedimmediately afterreceiptof
Thissystemmustbe fittedwith detectors. oroer.
Afterthe goodshavebeenchecked, theygo into As requested, we will deliveron palletsto ...
backupstorage. Wewouldbe abteto deliverwithinten davsof
Theunloading hasbeencompleted. receiptof order.

Transportby seais cheaper thantransport by air.

Steelis heavierthanpaper.
Shipping goodsby roadis moreexpensive than
shippingthemby rait.
Sometransoort modesaremorereliable thanothers.
Ourratesare betterthantheirs.
Theirserviceis worsethanours.
Thisshipment will travelfurtherthanthe lastone.
 Usefulphrases le s
andvocabulary

Theaboveorderhasbeenhandedoverto our
I'd liketo ask/enquire
about... fonararding
agentstoday.
I'mcatting about... Theconsignment to yourwarehouse
will be detivered
I'm writingabouVwithregardto ... in Brussets.
Couldyou tell me how much/many/long/often
...?

Forthisconsignment I wouldrecommend/suggest Onegreatadvantage is ...

usingair transport. Themostinterestingfeatureis ...
I recommend/suggest thatyoushipthe goodsby It woutdhetpus reduce/increase/improve/optimize
...
roao. Anothermajoradvantage is/woutdbe ...
We/You shouldalsoconsiderair transportfor ... It wouldalsoguarantee/ensure ...
Thatdepends on yourspecific
requirements.
Anotheroptionwouldbe to ...
0f courseit wouldalsobe possible to ...(instead). First(ty)/First
of att ...
Alternatively,you/wecoutd... Thefirst step/stage (of the process)
is ...
Second(ty) ...
Then...
Ourconsignment is 3 by z by 2.5metres. Afterthat ...
Thisbox measures z by t.5 by 2.5 metres. Thenextstep/stage is ...
Its measurements are20 by 85 by 6o centimetres. Fotlowing that...
Theemptycontainer weighs5,oookg. Finally...
Thenet/tare/grossweightof the containeris ... Thelaststepis ...
kg/tons. Once/After X hashappened ...
Thecontainerb maximum paytoad is ...
Thebox is 4o cm highilong/wide/deep.
Its/theheight/length/width/depthis 4o cm. Thankyoufor informing us aboutan errorin our
December statement. (formaD
Thanks verymuchfor pointingout the mistake.
I'm afraidthereis a problemwith customsctearance. I understand thereis a confusion in addresses/
I'm sorry but therewilt be a detiverydelay. delivery dates.
Wearelookingintothismatterandwill contact you
Thedetaywascausedby a raitstrikein ltaty.
Theconsignment hasto be repacked because the againlatertoday.(format)
cartonis damaged. I witlget in touchwiththe forwarding agentat once.
Therewasa delaybecause of badweather. I'lt takecareof this straightaway.
Therewasa delaybecause the weatherwas bad. I'll get on to that now.
Atthoughthe toadwasn'tsecuredproperly, it arrived I'll seeto thisimmediatety.
intact. I'ttget backto youon thatas soonas possible.
Thetoadwasn'tsecuredproperly, Wewouldliketo apologize for the inconvenience.
but it arrivedintact.
(formal)
In spiteof the strike,the consignment arrivedon
Weverymuchregretthis misunderstanding. (format)
time.
Theresultwasthat the goodsdidn'tleavethe l'm verysorryaboutthat.
Letme apologizefor this detay/mistake/error (once
warehouse untitFriday.
As a resutt,the shipmentarrivedtwo hours[ate. again).
There'sfog at the airportso the flighthasn'ttakenoff Theconsignment mustbe delivered by Friday.
yer. Thelogisticsmanager will be awayuntil Friday.

Wearepteased Pteasefindattached our Droformainvoicefor order

to informyouthatOrderNo3o-rzhas
beendispatchedby trucktoday. No45-o9-23.
OrderNo3o-rzhasbeendispatched by flight Weenclose a copyof yourinvoice. Theoriginal witl
BAoz3TAtoday. be sentto youtogether withthe documents on
Wearepleasedto advisethat yourorderNo41846 settlement of our draft.
wasshippedon boardthe vesselOceanLine. Wehaveinstructed our banktodayto transfer/remit
Theconsignmentis dueto arrivein Sydney on z5th the amountof f63zo to youraccount with Royat
August. Bankof Scotland.
9O I Usefulphrasesand vocabulary

Pleasefindencloseda chequefor 9745.55 in

payment ofyourinvoiceNozlo8lz457.
Weencloseour draftfor $23,84odrawnon Pacific
Bank,[Link] pleaseacknowledge
receipt?
Thankyoufor yourcredittransfer for 4,5ooin
payment of ourJulystatement.
Ourbankhasadvisedus todaythatyourtransfer for
invoiceNoFRrz35hasbeencredited to our
accounL
Wehavereceived yourdraftfor invoiceNo12349.
Thankyoufor sendingit so promptty.

It seems/appears that a mistakehasbeenmadewith

regardto the customsinvoice.
Thereseemsto be a discrepancy betweenthe items
listedon yourJunestatement andthe goods
detivered.
Whenchecking yourstatement, we notedthat invoice
fX 274 hasbeendebitedtwice.
Weare returningyourinvoiceas the z"/odiscounthas
not beendeducted fromthe totalamount.
Couldyou pleaselet us havea conected/an amendeo
invoiceby return?
Pleaseconfirmthe corrected amountof ...
Couldyou makesurethatweightanddimensions of
the itemsarespecified on the commercialinvoice?
 lg r

Glossary of acronyms and abbreviations

APR adjustable palletracking
A5/RS automated storageand retrievalsystem
AWB air waybitt
R/F biltof exchange
BIL bi tto f ta d i n g
BTN Brussels tariffnumber
CAD cashagainstdocuments
CM categorymanagement
co certificate of origin
coD cashon delivery
CRP continuous replenishment
DIP documents againstpayment
DC distribution
centre
DS D directstoredelivery
E DI electronicdatainterchange
ETA estimated timeof arrival
ETS estimated timeof sailing
FCL full containerload
GPC genera[ purpose container
GPS globatpositioning system
HG V heavy goods vehicle
HT5 harmonized tariffsystem
IATA InternationalAirTransportAssociation
tBc intermediate bulkcontainer
tMo internationalmoneyorder
tso InternationaIStandards Organization
JIT just-in-time
LC letterof credit
LCL lessthancontainer load
LGV largegoods vehicle
NVOCC non-vesset operating common carrier
POD proofof delivery
QR quickresponse
RFID radiofrequency identifi
cation
RMS resource management system
RORO ferry
rott-on/rott-off
SCM supplychainmanagement
SMS shortmessage service
3 PL third-paftylogistics
VAL value-added logistics
VAS value-added services
VMI vendor-managed inventory
WMS warehouse management system
e2 l

A-Z word list

Yourtranslation Yourtranslation

A= to access ['rkses] depend:to - on [dr'pendnn]

to accompany [e'krmpeni] destination[,destr'nerJn]
accountIe'kaunt] device[dr'vars]
to acknowledge [ok'nohd3] discrepancy [dr'skrepensr]
actua[ ['ektluell dispatch[dr'spetJ]
adiustable Ie'd3rstabl] to display[dr'spler]
advance[ed'vo:ns] distribution[,drstrr'bjurJn]
advice Ied'vars] draft [drc:ft]
to advise [ad'varz] drivingban['drarvr4 ban]
to align [e'larn] dueto [djurtu:]
amend [e'mend] dumpsite[d,tmpsart]
amount [e'maunt] dupticate['dju:phkert]
appropriate [e'preupriet]
approva[ [e'prurvl] economies of scale
as agleed [az e'gri:d] Ir'konemrz ov skerl]
to assemble[e'sembl] embassy['embesr]
assembly [e'sembli] to enctoseIrn'kleuz]
to aftach [etefl] enquire: to - about
Irn'kwarere'baut]
iB".r bar code [bo: keud] equipped:to be - with
barge [bo:d3] [bi r'kwrptwrd]
batch [batJl] evenly['irvnli]
behalf on - of[onbrhorfov] to exceed[rk'sird]
benefit ['benrfrt] to examine[rg'zemrn]
bogie ['baugr] exhibitor[rg'zrbrta]
break bulk [brerkbdk] expertise[,eksp3r'tirz]
buffer stock ['b,rfe stnk]
f, feature['firJe]
carrier ['karre] fitted: to be - with
cottapsible [ke'lepsebl] lbi'fitrd wrdl
collection [ka'lekJn] fleet [flir]
competitive [kem'petatrv] forecast['fcrkorst]
comply: to - with fragile['f6dar1]
[kam'plarwrd] freight[frert]
to consider [kon'srde] freightforwarder
consignment Iken'sarnment] Ifrert'fcrweda]
consist:to - of[ken'srstov]
to consolidate [kan'sohdertj G to generate['dgenerert]
contractor ['kDntrekte] to get backto [getbak tur]
contract term [ken'trekt ts:m] to granta discount
convenient[ken'virnrent] [grornte drs'kaunt]
to convey [kan'ver] groundspace[graund spers]
courier ['kurre]
credit ['kredrt] handlingdamage
cross-docking[kms'dokrq] ['hendlq 'dremrdg]
Customized['k,rstemarz] to handover[hend'euva]
customs clearance haulagecontractor
['krrstemz'kharens] ['hcrhd3'kDntroktel
hazardous/non-hazardous
D, debit ['debrt] ['hezedes4 non'hezedes]
declaration ['dekle'rerJn] heavy-duty ['hevr'dju:til
deduct [dr'd,rkt]
delay [dr'ler] +!jiir insurancerateIrn'Juerens
rert]
delivery [dr'lrverr] intermediary[,rnte'mi:drerr]
 A-Zwordtist | 93

Yourtranslation Yourtranslation

inventory ['rnventrr] retailer['rirterte]

invoice['rnvors] retrievalIn'trirvet]
to issue ['rJu:] tigid['ndsrd]
rubbish['r,tbrJ]
to labet ['lerbl]
tashingpoints ['leJr4 pornts] s, to schedule ['Jediu:l]
lead time lird tarm] to seallsirl]
lump sum [l,rmp [Link]] to secure[sr'kiua]
ship [Jrp]
IT maintenance['merntenens] shipment['Jrpment]
manual['mrenjuel] shrink/stretch-wrappin g
to mark [mo:k] IJrr4k/stretJ'rreprr1]
material flow [me'trerrelflau] solutionIsa'tu:Jn]
measurement['me3ement] sophisticated kertrd]
Ise'fistr
mistake:by - [barmr'sterk] sort:to - down[sc:tdaun],
mode of transport to - out[scrtaut]
[meudov trren'spcrt] to span[spren]
to monitor ['monrte] to stack[stek]
to mount [maunt] to state[stert]
stock[stok]
to negotiate[nr'geuJrert] stotage['stcrrrdgl
to note [neut] to straddle['stredt]
to strap[strep]
onward ['onwed] sturdy['sts:dr]
-.1i1 subiect:to be - to
origin ['orrdsrn]
outdated Iaut'dertrd] lbi seb'dsekt
turl
to suggest[se'dgest]
packinglist ['pekrrlhst] suitable['surtebl]
partiat['po:Jl] to suppty[se'plar]
paytoad ['perleud]
pick-up ['prk,rp] tag [tag]
piggyback['prgrbrek] tarpaulin[to:'pcrhn]
to pile [parl] tender['tende]
to placeorders [plers'crdez] termsof payment
point of sale [porntov serl] [tarmzov 'perment]
to prefer [prr'fsrr] Third-Pafi Logistics(lPL)
premises['premrsrz] [0srd'porr la'd3rstrks]
to prevent [prr'vent] timber['trmbs]
prior to ['praretur] toxic['toksrk]
processing['preuses14] to track [trEk]
proculement Ipre'kjuement] trailer['trerle]
to protrude [pre'trurd] to transfer[trens'farr]
to purchase['ps:tJas] transittimes['transrttarmz]

a quotation[kweuterJn] V valuable['veljuabl]
to quote [kweut] value-added
services
[,valju:'edrd'se:vrsrz]
lR,- raw materia[ [rcrma'trerrel] vehicle load ['virrklleud]
to reach [rirtJ] vendor ['vendel
receipthr'sill vessel['vesel]
to recommend[,reke'mend] volume ['voljurm]
to record[rr'kr:d]
to reject[n'dsekt] W warehousing['weehauz14]
reliable[rr'larebl] weight: gross/net/tare -
to remit [rr'mrt] [greusnet teewert]
to remove [rr'murv] well ahead of [wel e'hedov]
replenishmentIrr'plenrJment] wholesaler ['heulserle]
reguirements:to meet - to withstand [wrd'stend]
Imi:t rr'kwarements] to wrap [rep]
e4 l

Non-mrrnrc Mrrnrc

weight r ounce(oz) 28.35grams(g)

(ut0 t6 ounces r pound(tb) o.4Sqkitogram(kg)
14 pOUnOS r stone(st) 5.356kilograms
8 stone r (cwt)
hundredweight 5o.8kilograms
20 cwt r (tong)ton t,ot5.o4kilograms
r tonne (t) r,ooo kilograms

weight r ounce(oz) 28.35grams(g)

(us) 16 ounces r pound(lb) o.454kitogram(kg)
roo pounds r hundredweight (cw| 45.359kilograms
20 cwt r (short)ton (t) 9o7.r8kitograms

length r inch(r in; r') 25.4millimetres(mm)

rz inches r foot (r ft; r) 3o.48 centimetres(cm)
3 feet r yard (yd) o.9r4 metre(m)
ry6o yards r mite(m) r.6o9 kilometres(km)

surface 1 squareinch(sqin) (cm)

6.452sq centimetres
r44 sq inches r sq foot (sq ft) 929.03 cm'
9 sq feet r sq yard (sqyd) o.835sq metre(m)
4,84osq yards 1 acre o.4o5hectare(ha)
64o acres r sq mile (sq m) z.59km'

volume r cubicinch(cuin) 16.4cm'or cc

r7z8 cubicinches r cubicfoot (cuft) o.o28m3
z7 cubicfeet r cubicyard (cuyd) 0.765m3

capacity zo fluid ounces(fl oz) r pint (pt) o.S58titre (D

(lJl0 z pints r quart (qt) r.135litres
4 quarts r gallonGaD 4.545litres

capacity 16 fluid ounces(fl oz) r pint (pt) o.+zl liter (D

(us) z pints r quart (qt) ' o.946liter
4 quarts r gatlon(gal) 3.785liters