Overview

Scope of this Document

This Service Guide provides troubleshooting steps, take-apart procedures, and other information about iPhone 6s and 6s
Plus. Other iPhone models are covered in separate guides.

Features

Available in silver, gold, space gray, and rose gold colors, iPhone 6s and 6s Plus feature:

A9 chip with 64-bit architecture with built-in M9 motion coprocessor

Retina HD display with 3D Touch
Taptic Engine
New 12-megapixel iSight camera
Autofocus with Focus Pixels
5-megapixel FaceTime HD camera with Retina Flash
Ultrafast LTE Advanced wireless
Touch ID
Apple Pay
iOS 9
 1. Home button/Touch ID sensor
2. Volume up/down
3. Ring/silent
4. FaceTime camera
5. Microphone
6. Proximity sensor
7. Receiver
8. On/off, Sleep/Wake
9. SIM tray
10. Bottom microphones
11. Lightning connector
12. 3.5mm stereo headphone minijack
13. Built-in speaker

Service Considerations

Important: Before servicing a device, ensure that the customer has disabled Find My iPhone in Settings. For more
information, refer to article HT201365: Find My iPhone Activation Lock.

New Tools and Fixtures

To open iPhone 6s and 6s Plus, be sure to use the Universal Display Removal Fixture and the iPhone 6s and 6s Plus
Display Removal Fixture Adapter with the suction cups set to the correct position. The suction cups should be set in the
position closest to the Home button without overlapping the Home button. Both adjustable suction cups should be the same
distance from the pivot.

Caution:

An incorrect position or the use of other fixtures may cause damage to the device.
Fixtures that clamp the iPhone may damage the enclosure. iPhone 6s and 6s Plus displays are adhered to the
 enclosure.

Use the Display Removal Tool to release the adhesive and clean all residue when the device is opened. Refer to the
following articles:

RP1264: iPhone 6s: Open Device

RP1258: iPhone 6s Plus: Open Device

Use the Display Press to apply the correct pressure for 15 seconds to properly adhere the display to the enclosure. Refer to
the following articles:

RP1264: iPhone 6s: Open Device

RP1258: iPhone 6s Plus: Open Device

New tools are shown below. From left to right: Universal Display Removal Fixture with iPhone 6s and 6s Plus Display
Removal Fixture Adapter, Display Adhesive Cutter, and Display Press.

Once the device has been opened, use the iPhone 6 or iPhone 6 Plus Repair Tray to support it. The iPhone 6 Repair Tray is
identified by a star on the fixture and the iPhone 6 Plus Repair Tray is identified by a triangle on the fixture. Each iPhone will
only fit correctly in the appropriate repair tray.

Screws replaced during a repair must be tightened to a specific torque value. There are four iPhone torque drivers to set
screws to the correct torque value. Use only the driver that is specifically called for in the take-apart instructions. The correct
driver is also noted in the screw diagram section of the appropriate article:

TP1382: iPhone 6s: Internal View, Parts List, Screw Diagram

TP1381: iPhone 6s Plus: Internal View, Parts List, Screw Diagram

1. iPhone torque driver (gray), 0.55 kg-fcm (923-00738)

2. iPhone torque driver (black), 0.35 kg-fcm (923-0248)
3. iPhone torque driver (green), 0.45 kg-fcm (923-00105)
4. iPhone torque driver (blue), 0.65 kg-fcm (923-0448)
New Battery Adhesive Installation

The replacement battery used in iPhone 6s and 6s Plus includes the battery adhesive preinstalled. Refer to the following
articles:

RP1268: iPhone 6s: Battery

RP1262: iPhone 6s Plus: Battery

New iSight Camera

The iSight camera used in iPhone 6 Plus and 6s Plus periodically self-calibrates to capture sharp images. When the iPhone
is placed on a flat, level surface for 5-10 seconds, the iSight camera will perform a quick calibration. When the iPhone is
plugged in and placed on a flat, level surface for 5-10 minutes, the camera will perform an extended calibration. During the
extended calibration, the iPhone may become warm to the touch.

Touch ID

The Touch ID sensor on iPhone 6s and 6s Plus will recognize a fingerprint more quickly than previous iPhone models with
Touch ID.
Identifying iPhones

Serial Number and Other Product Identifier Locations

iPhones that use GSM technology have an International Mobile Equipment Identity (IMEI). iPhones that use CDMA
technology have a Mobile Equipment Identifier (MEID). Both IMEI and MEID have the same function: to uniquely identify a
mobile device on a cellular network.

There are several ways to find the iPhone serial number and IMEI/MEID. Refer to article HT204073: Find the serial number
or IMEI on your iPhone, iPad, or iPod touch.

1. The IMEI number can be found on the hardware.

iPhone 6 and 6 Plus only

iPhone 6s, 6s Plus, 7, and 7 Plus

2. If the iPhone is operational, then the serial number, IMEI/MEID, and ICCID can be found in Settings > General > About.
3. With the iPhone connected to a computer, click the Summary tab in iTunes. The iPhone serial number and phone number
will show in the iTunes window.

Notes: You can choose Edit > Copy to put the serial number on the Clipboard. If you click the “Phone Number” text, then
iTunes will display the iPhone IMEI/MEID. If you then click the “IMEI (or MEID)” text, then iTunes will display the iPhone
ICCID.

4. If the iPhone is displaying the “Hello” screen, then tap the “i” at the lower right of the screen to view the IMEI/MEID and
ICCID.
5. The IMEI can be obtained by dialing *#06# on the phone keypad.

Model Numbers and Configuration Codes

iPhone models can be identified by the model number engraved on the back case. Note: The location of engraving may vary
by model. Refer to article HT201296: Identify your iPhone model for information on identifying all iPhone models.

All iPhone models have a unique configuration code (the last four characters of the serial number) that is specific to each
model type, color, and capacity. The configuration codes listed in the tables below are the best way to precisely determine
which model is being serviced.

Note: An iPhone that has been modified without the written permission of Apple is not eligible for warranty service. To
identify a modified phone, compare the serial number in Settings > General > About to the serial number seen in iTunes, or
compare the physical attributes to the attributes listed in the configuration code tables below. (The modification may have
been performed by an unauthorized service center of which the user is unaware.)
Touch ID

Overview

Touch ID is a feature available on iPhone 5s or later, iPad mini 3 or later, iPad Air 2, iPad (5th generation), and iPad Pro
models to secure the device from unauthorized access and allow users to authenticate into the iTunes store.

Touch ID can read multiple fingerprints and can read them in any orientation. All fingerprint information is encrypted and
stored securely in the Secure Enclave on the user’s device. Fingerprint data is not backed up to iCloud or to iTunes. When
performing an erase of all content and settings, inform the user that fingerprint data will be lost and that Touch ID setup will
be required.

As the feature is used, Touch ID will continue to learn and improve recognition of the user’s fingerprint over time.

Using Touch ID sets the “Require Passcode” setting to “Immediately.” The user will still have the option of entering the
passcode, if desired. The user will be required to enter the passcode to unlock the device in certain situations:

When the device is restarted

When 48 hours have passed from the last time the device was unlocked
When enrolling a new fingerprint after deleting all existing fingerprints

The user can use Touch ID instead of entering an Apple ID password to purchase content from the iTunes Store, the App
Store, and the iBooks Store.
Note: Touch ID cannot be used for purchases if Require Password in Settings > General > Restrictions is set to Immediately.

Servicing Touch ID

Not everyone will be able to use the fingerprint scanner feature. Some people lack the impedance necessary to activate
biometric devices. Do not submit these devices for repair.

Have the customer try to activate a known-good device with Touch ID, if possible, to verify whether the customer falls
within this very small minority of users.
Clean dirt or debris from the Touch ID sensor with a clean, lint-free cloth.
Ensure that fingers are clean and dry. Note: Moisture, lotions, sweat, oils, cuts, or particularly dry skin may affect
fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising,
showering, swimming, cooking, or other conditions or changes that affect your fingerprint.
Check for obstructions (such as a screen protector) around the sensor and ring.

Do not service or replace the device for issues with a specific finger or fingers. If the customer has an issue with certain
fingers, then explain that in some cases Touch ID may be unable to match those fingers consistently. This is usually caused
by the readability of that fingerprint, and the customer can try to enroll the finger at a later time or use a different finger for
Touch ID. If you and the customer are both unable to enroll any fingers on the device, then this indicates that there is an
issue with the Touch ID sensor and the device should be serviced.

Refer to article HT201371: Use Touch ID on iPhone and iPad for more information.
Night Shift

Overview

Night Shift gradually shifts display white balance to the warmer end of the spectrum (slightly redder, less bluish hues). Once
shifted, the setting does not automatically adjust to further changes in ambient lighting conditions. Night Shift regulates the
impact of blue light emitted at nighttime to alleviate user eye strain.

Night Shift is available on iPhone 5s or later, iPad mini 2 or later, iPad Air models, iPad (5th generation), iPad Pro models,
and iPod touch (6th generation), running iOS 9.3 or later.

Night Shift can use location and time to determine sunset and sunrise times or use a schedule. The default schedule is
10PM–7AM. Night Shift’s transition time is 30 minutes.

Night Shift can be manually activated in Settings or Control Center.

Troubleshooting

Important: Night Shift affects the colors displayed on the device. If the user or technician has vision perception issues such
as color-blindness, the issue may be perceived differently. You may need to ask another person or service technician without
vision perception issues to help verify the issue.

1. Place the user’s device side-by-side with a known-good, similar device showing the same image in the same app.

Run Display Backlight and Color / Display Image Quality diagnostics in AST 2 on both devices to compare images. The
color images in these diagnostics are helpful for finding and comparing image quality differences.

If AST 2 is not available, compare both devices using a white image, such as a blank email message.

Important: Verify that both devices are running identical environments (same app, settings, iOS versions).

2. Go to Settings > General > Accessibility. Verify that Invert Colors, Grayscale, and Increase Contrast are disabled.
These settings may override Night Shift settings.

3. Go to Settings > Display & Brightness. Verify that Auto-Brightness is on and that the Brightness settings are identical
on both devices.

4. Go to Settings > Display & Brightness on both devices and toggle Night Shift off and on. Compare the user’s device
with the known-good device.

Important: Perform all troubleshooting in a well-lighted environment that has neutral, even lighting. Avoid testing in a dark
room or in an environment that is illuminated with non-neutral lighting, such as colored lighting. Place both devices side by
side on a flat, horizontal surface. View the devices from the same angle. Do not hold the devices at different angles.

Refer to article HT202613: Adjust the display settings on your iPhone, iPad, or iPod touch for more information about using
Brightness settings.
iOS

Overview

iOS 10 is the latest mobile operating system for iPhone, iPad, and iPod touch. iOS 10 is compatible with iPhone 5 or later,
iPad mini 2 or later, iPad (4th generation) or later, iPad Air models, iPad Pro models, and iPod touch (6th generation).

Service Considerations

Restore Types and File System

Issues with software may be resolved by erasing or restoring the device. Most issues reside in the read/write portion of the
file system; the read-only portion cannot be modified by the user. It is not necessary to perform a restore or a DFU restore in
most cases. Use a restore or DFU restore only if the device was interrupted during an update, if the device appears not to
turn on, or if a Service Guide contains instructions that specifically call for a restore.

Note: If the device is connected to iTunes, then updating the software may resolve an issue without erasing content and
settings. If updating the software does not work, then it may be necessary to restore the device, which will erase all content
and settings.

Troubleshooting

Refer to article TP880: Common Troubleshooting Procedures for more details.

To isolate a software issue, use the following steps.

1. Have the user create a backup (using either iCloud or iTunes) so that the data on the device is saved. Refer to article
TP322: Back Up User Data for more details.
2. Update to the latest software.
3. Restart the device.
4. Erase all contents and settings (Settings > General > Reset > Erase All Content and Settings).
5. Set up the device as new, without restoring from backup.
6. Test the device hardware and iOS for the original issue. If the issue cannot be reproduced, do not replace the device.
7. Restore from backup. If restoring from either backup (iCloud or iTunes) causes the software issue to return, then there
is no reason to restore from the other backup method as it will lead to the same result.

iOS Diagnostics
Search for article “AST 2 for iOS Reference Guide - Table of Contents” for more information.

Apple Service Toolkit 2 (AST 2) is a cloud-based diagnostic system to help technicians triage and verify repairs for
most Apple devices.
 AST 2 for iOS currently supports Apple devices running iOS 8.1 or later and Apple Watch.
Some diagnostic tests and tools in AST 2 require the device under test to be running iOS 9 or later.

Apple Apps
Apple apps may be hidden from the home screen. These apps are not deleted as they are part of iOS. These apps can be
restored by searching the App Store and touching the Download button.

Music > Optimize Storage

This feature will automatically remove songs that have not been played in a while.

Battery
Refer to article HT201264: About the battery usage on your iPhone, iPad, and iPod touch and HT205234: Use Low Power
Mode to extend battery life on your iPhone for detailed information.

Low Power Mode

This feature allows users to increase battery life by reducing some functionality. Email fetch, Hey Siri, Background App
Refresh, Automatic Downloads, and some visual effects are reduced or turned off.
Low Power Mode can be turned on manually in Settings > Battery.
When Low Power Mode is active, the battery icon will appear yellow and the battery percentage will be displayed.

Battery Usage
Settings > Battery > Battery Usage displays battery usage by app.
This feature can display the percentage of battery use by day or week.
The Home screen and Lock screen will usually have the highest usage.
Apps that have been given permission to run in the background will be noted as “background activity.”

Wi-Fi Assist
Refer to article HT205296: About Wi-Fi Assist for more information.

Wi-Fi assist allows a device running iOS 9 or later to stay connected to the Internet even with a poor Wi-Fi connection.
If the Wi-Fi signal strength drops too low, then the device will seamlessly switch to cellular data.
Wi-Fi Assist is turned on by default.
Any iOS device that has a cellular data plan and is running iOS 9 or later can use Wi-Fi assist, except for iPhone 4s,
iPad 2, iPad (3rd generation), and iPad mini (1st generation).

iTunes

iTunes may be used to restore or update a device to iOS 10. General system requirements for iTunes 12.5.5 are listed
below; detailed requirements are listed on the download page. Download iTunes from [Link]/itunes/download/.

Mac Software System Requirements

OS X version 10.9.5 or later

400MB of available disk space
Apple Music, Apple Music Radio, iTunes in the Cloud, and iTunes Match availability may vary by country
iTunes Extras require OS X version 10.10.3 or later

Windows Software System Requirements

Windows 7 or later
64-bit editions of Windows require the iTunes 64-bit installer; for more information, visit
[Link]/itunes/download/
400MB of available disk space
Screen reader support requires Window-Eyes 7.2 or later; for information about accessibility in iTunes, visit
[Link]/accessibility
iTunes is now a 64-bit application on 64-bit versions of Windows. Some third-party visualizers may no longer be
compatible with this version of iTunes. Please contact the developer for an updated visualizer that is compatible with
 iTunes 12.1 or later
Apple Music, Apple Music Radio, iTunes in the Cloud, and iTunes Match availability may vary by country

An Apple ID is required for some iOS features. Refer to article TP318: Apple ID for specific features and Apple ID
troubleshooting.
Apple ID

Many iOS features require an Apple ID, including:

App, iTunes, and iBooks Stores

Apple Music
Apple Pay
Game Center
iCloud
iMessage
Find My Friends
Find My iPhone

While troubleshooting, you may isolate a user’s issue to his or her Apple ID. You should help users resolve issues with their
existing Apple IDs, instead of creating new ones. Creating a new Apple ID for a user who already has one can confuse the
user and cause the creation of multiple iTunes and App Store accounts.

Refer users who do not know if they have Apple IDs to [Link], where they can do the following:

Find out if he or she has an Apple ID

Reset his or her Apple ID password
Manage the information associated with his or her Apple ID

If a user has any of the following services, he or she already has an Apple ID and should not create a new one.

Apple Developer programs

Apple Music
Apple Online Store
Apple Retail services and programs
Apple Store app
Apple Support Communities
Apple TV
App Store
Find My Friends
Find My iPhone
Game Center
iBooks Store
iCloud
iMessage
iTunes Genius
iTunes Home Sharing
iTunes Match
iTunes Radio
iTunes Store
iTunes U
Jobs at Apple
Mac App Store
My Apple ID
My Support Profile
Photo Print Products
Volume Purchase Program

Note: Apple IDs cannot be merged. The user’s preferred Apple ID should be used. Purchased items such as music, movies,
or software using your other Apple IDs are still accessible. Refer to article HT204053: Sign in with your Apple ID to learn
more about using two different Apple IDs for iCloud and iTunes.
Accessories

Accessories included with iPhone 7 and 7 Plus:

5W USB Power Adapter

EarPods with Lightning Connector
Lightning to 3.5 mm Headphone Jack Adapter
Lightning to Micro USB Adapter (Some countries)
Lightning to USB Cable (1m)

Accessories included with iPhone 6, 6 Plus, 6s, and 6s Plus:

5W USB Power Adapter

EarPods with 3.5 mm Headphone Plug
Lightning to Micro USB Adapter (Some countries)
Lightning to USB Cable (1m)

Additional accessories (not included):

Lightning to USB Cable (0.5m)

Lightning to USB Cable (2m)
Lightning to 30-pin Adapter
Lightning to 30-pin Adapter (0.2m)
Lightning Digital AV Adapter
Lightning to VGA Adapter
Lightning to SD Card Camera Reader
Lightning to USB Camera Adapter
Lightning to USB 3 Camera Adapter
iPhone Lightning Dock
Leather Case*
Silicone Case*
iPhone 6s Smart Battery Case
iPhone 7 Smart Battery Case
AirPods

*Service Strategy for Leather and Silicone Cases: Leather and silicone cases are available as out-of-warranty service
parts. To identify conditions which may affect warranty coverage, refer to article SM268: Visual/Mechanical Inspection (VMI)
Guide for Apple Cases and Covers.

5W USB Power Adapter

Ultracompact design
Fast, efficient charging

EarPods

Built-in remote to adjust volume, control music and video playback, and answer or end calls
Designed to rest comfortably inside a variety of ear sizes
Speakers inside are designed to minimize sound loss and maximize sound output
Lightning to USB Cable

USB 2.0
Connects iPhone, iPad, or iPod (with Lightning connector) to a computer’s USB port to sync and charge, or to a USB
Power Adapter to charge from a wall outlet
Reversible design

Lightning to 3.5 mm Headphone Jack Adapter

Connect devices that use a 3.5 mm audio plug to a Lightning device

Supports analog audio output
Compatible with iPhone 5 and later, running iOS 10 or later

Lightning to Micro USB Adapter

Connects devices with a Lightning connector to micro USB cables and chargers to sync and charge your device
Lightning to 30-pin Adapter

Connects devices with a Lightning connector to many 30-pin accessories*

Supports analog audio output and USB audio, as well as syncing and charging
Video output is not supported

*Some 30-pin accessories are not supported

Lightning to 30-pin Adapter (0.2m)

Connects devices with a Lightning connector to many 30-pin accessories*

Supports analog audio output and USB audio, as well as syncing and charging
Video output is not supported

*Some 30-pin accessories are not supported

Lightning Digital AV Adapter

Supports mirroring of a device’s screen to a HDMI-equipped TV, display, projector, or other compatible display in up to
1080p HD
Requires a HDMI cable (sold separately) for connection to a TV or projector
Supports both video and audio output

Lightning to VGA Adapter

Supports mirroring of a device’s screen to a VGA-equipped TV, display, projector, or other compatible display in up to
1080p HD
Requires a VGA cable (sold separately) for connection to a TV or projector
Does not support audio output
Lightning to SD Card Camera Reader

Downloads photos and videos from a digital camera

Supports standard photo formats, including JPEG and RAW, along with SD and HD video formats, including H.264 and
MPEG-4
Compatible with iPhone 5 and later

Lightning to USB Camera Adapter

Downloads photos and videos from a digital camera

Supports standard photo formats, including JPEG and RAW, along with SD and HD video formats, including H.264 and
MPEG-4
Compatible with iPhone 5 and later

Lightning to USB 3 Camera Adapter

Downloads photos and videos from a digital camera

Supports standard photo formats, including JPEG and RAW, along with SD and HD video formats, including H.264 and
MPEG-4
Compatible with iPhone 5 and later
Note: The Lightning to USB 3 Camera Adapter transfers data at USB 3 speeds when connected to an iPad Pro 12.9-
inch. All other iOS devices transfer at USB 2 speeds.

iPhone Lightning Dock

Connects iPhone to a computer to sync and charge, or to the Apple USB Power Adapter to charge from a wall outlet
using a Lightning to USB Cable
3.5 mm audio port, supports headphones with remote control or line-out
Available in a variety of colors
Compatible with iPhone 5 and later
Leather Case

Leather exterior with soft microfiber lining

Available in two sizes and a variety of colors

Silicone Case

Silicone exterior with soft microfiber lining

Available in two sizes and a variety of colors
iPhone 6s Smart Battery Case - Overview and Visual/Mechanical Inspection
(VMI) Guide

iPhone 6s Smart Battery Case

Silicone exterior with soft microfiber lining

Lightning connector
Charging indicator light
Available in charcoal gray and white

Service Considerations

The iPhone 6s Smart Battery Case does not have a power switch; the case functions automatically when connected to
an iPhone. The iPhone 6s Smart Battery Case is compatible with iPhone 6 and 6s.
When removing the iPhone from the case, fold the top section of the iPhone 6s Smart Battery Case and pull the iPhone
out from the top of the case. Pull the iPhone parallel to the case; do not pull forward.
Before troubleshooting the iPhone 6s Smart Battery Case, remove the iPhone and disconnect the Lightning connector.
Reconnect and test functionality.
The iPhone may take two minutes to detect the iPhone 6s Smart Battery Case. If the iPhone 6s Smart Battery Case is
not detected, then restart the iPhone.
Charging time will vary depending on the power adapter used and the amount of iPhone activity. Apple 12W USB
power adapters will provide the quickest charge times. The iPhone battery and the iPhone 6s Smart Battery Case may
charge at different rates.
Check the Lightning connector for debris and clean it with an ESD-safe brush if needed.
Use AST 2 to check the battery health.
The iPhone 6s Smart Battery Case should not be exposed to liquids.

Status light colors:

Amber when charging

Solid green when fully charged
Off when the case has been plugged in to a power adapter for longer than six hours
Serial Number

The iPhone 6s Smart Battery Case serial number is imprinted on the microfiber lining. The serial number can also be
obtained through AST 2. Refer to article TP1533: AST 2 for iOS Reference Guide - Serial Number Retrieval for iPhone and
iPad Accessories.

Configuration Codes
When entering a serial number to begin service, verify that the color and region of the device match the serial number. The
last four characters of the serial number is the unique configuration code of the iPhone 6s Smart Battery Case. This code
identifies the color and region of the case.

Region Charcoal Gray White

Americas G5T8 G5T9
Rest of the World G5T6 G5T7
Visual/Mechanical Inspection (VMI) Guide

Device Wear Characteristics

The warranty does not apply to cosmetic damage (including but not limited to scratches, dents, and broken plastic on ports),
or to defects caused by normal wear and tear or otherwise due to the normal aging of the device. If no hardware issue is
present and cosmetic damage is the only reported issue, then deny a repair or replacement.

Examples of wear:

Discoloration and/or staining

Marks or scratches on silicone
Tearing or loosening of silicone around the audio jack opening

Guidelines for Damage Classification and Reference Photos

The chart below outlines the service eligibility of different types of damage.

If the damage for which the user is seeking service is described below, then the device is eligible
for warranty service. If the iPhone 6s Smart Battery Case also has accidental or liquid damage,
Eligible for Warranty then a whole unit replacement should be performed under warranty.
Service:
Swollen battery: Including deformation or case separation due to a swollen battery.

If the damage (or combination of damages) for which the user is seeking service is described
below, then the device is eligible for out-of-warranty service.
Eligible for Out-Of-
Warranty Service
Damaged Lightning connector: Foreign material that cannot be removed, including broken
(Returnable Damage):
accessories, bent pins, broken plastic, or a bent bezel.

If the damage for which the user is seeking service is described below, then the device is ineligible
for service. Return the device to the user.

Disassembled unit or missing parts: To receive service, the unit must have all functional parts
and must be assembled.
Ineligible for Service
Catastrophic damage: Includes units that are destroyed or forcibly separated into multiple
(Nonreturnable
pieces.
Damage):
Counterfeit parts; damage caused by counterfeit parts, third-party parts, or unauthorized
modifications: Damage caused by unauthorized modifications is ineligible for warranty or out-
of-warranty service.
Additional Resources

iPhone Product Page

iPhone features and technology.
[Link]/iphone

iPhone Support Page

Information, guides, assistants, and troubleshooting tips.
[Link]/support/iphone

iPhone Tech Specs

System requirements, supported languages, media formats, and technical details.
[Link]/specs/iphone

iPhone User Guide

Easy to access, in-depth usage instructions for features and settings.
[Link]/manuals/iphone

iTunes Support Page

[Link]/support/itunes

Apple Batteries
[Link]/batteries
Micro-Inspection Procedure

Perform Visual/Mechanical Inspection (VMI) before Micro-Inspection.

Do not perform Micro-Inspection for mail-in repairs, except when the externally-visible liquid contact indicator is triggered,
damaged, or missing.
For non mail-in repairs, perform Micro-Inspection when an iPhone 6s does not turn on.

The examples below are intended to be a guide. Do not limit inspections to only the areas shown. Use them to assist in the
inspection of the whole device for unauthorized modifications. Inspect the entire iPhone and document all signs of
modification.

Unauthorized modifications may include:

Cut cables or flexes

Pierced cables or flexes
Damaged connectors or components
Removed connectors or components
Missing serial numbers
Compressed or missing springs

Use a USB microscope with 20X-200X magnification, capable of capturing a close-up image of any modified area. Note:
Component examples shown below.

Important: Unauthorized modifications can alter a device’s functionality and/or capability. A device with damage caused by
unauthorized modifications is no longer eligible for service.

Note to Carriers/AASPs: To process repair and document test failure, use part number 011-0659, Micro-inspection 1.

Inspection Locations

1. Enclosure and markings

2. Camera area
3. Upper logic board
4. SIM card reader
5. Lower logic board
6. Dock flex
7. Display assembly
8. Buttons, ringer switch, and flexes
9. Display flexes

Unauthorized Modification Examples:

Enclosure and Markings

The enclosure should have two lines of text.

Known-good Apple logo

Apple logo should be flush with the enclosure. Third-party Apple logo
Known-good font
If font discrepancies are found, then continue inspection for Third-party font
other signs of damage or modifcation.

Camera area
Known-good: If print is visible, then it should be "1347" and
have 3 slashes. If there is visible print that is not "1347" and
Third-party
does not have 3 slashes, then the device is not eligible for
service. If print is not visible, then continue the Micro-
inspection.

Upper logic board area

Undamaged components Third-party components with poor soldering

Component not present: When a component is not present Component not present: When a component is not present
by design, dome-shaped solder points will be present due to removal, solder points will be as shown (damaged or
(undamaged). forcibly removed).

Damaged Connectors

Damaged connectors may have missing pins, a cracked connector frame, or improperly soldered pins. Damaged connectors
may also have solder between pins or pads.
Undamaged flex connector Damaged flex connector (bent and missing pins)
Undamaged connector Damaged connector (foreign object)

Undamaged connector Damaged connector (foreign material)

Undamaged connector Damaged connector (cracked)

SIM Card Reader

 Damaged or modified component Pins covered with
Undamaged SIM card reader pins
foreign material.

Undamaged SIM card reader Damaged or modified component

Apple serial number
The etched serial number maybe at the top or bottom of the
Damaged or modified serial number
SIM card reader. A missing serial number is a sign of
modification.

Lower Logic Board Area

Known-good battery connector Damaged battery connector

Known-good battery flex Damaged battery flex

Dock flex Components in this area may vary in color.

Taptic Engine may have a black cover.

Flex Cables
Look for gaps in the flex cables, which indicate a cut or pierced cable. These cables include the dock and Sleep/Wake flex
cables. Cut or pierced cables may be located in corners or close to components, which may make them harder to see.

Undamaged flexes

Buttons and Ringer Switch

Ringer switch, volume buttons, Sleep/Wake button

Known-good ringer switch Damaged button

Check for damage, missing components, and foreign material.

Undamaged button Damaged buttons
Contactless Payment Reader

The Contactless Payment reader is used to verify the functionality of the Apple Watch and iPhone 6, 6 Plus, 6s, 6s Plus, SE,
7, and 7 Plus Apple Pay hardware only. The reader will not gather any payment data or information. The test will not charge
the user’s payment card and will not detect an issue with the user’s account or bank systems.

Running the Apple Pay Test

1. Connect the Contactless Payment reader to an open USB port on a computer.

2. Hold the Apple Watch or top of the iPhone near the reader. If using an Apple Watch, then double-click the side button
to activate Apple Pay.
3. If the user is present, then ask him or her to authorize Apple Pay. Note: This will not charge the user’s payment card.

Results

If the user authorizes the test, then the light on the reader will turn green and the reader will beep. This indicates that
the hardware is functional.
If the user does not authorize the test, then the light will stay red but the iPhone will continue to ask for authorization.
This indicates that the hardware is functional.

If neither result occurs, then the hardware may not be functional. To continue troubleshooting, refer to articles:

IT1150: Apple Watch: Apple Pay Issues

IT1144: iPhone 6 and 6 Plus: Apple Pay Issues
IT1210: iPhone 6s, 6s Plus, and SE: Apple Pay Issues
IT1398: iPhone 7 and 7 Plus: Apple Pay Issues
Cleaning Procedures

Required Tools

Lighted otoscope (or lighted magnifying glass)

ESD-safe brush (922-9918)
ESD-safe tweezers
Microfiber cloth

Caution: Never use compressed air to clean any part of an iPhone, iPad, or iPod, as this can damage delicate components.

Dock or Lightning Connector

Debris in the dock or Lightning connector can cause performance issues, such as:

Unable to charge battery.

Device not recognized by iTunes/computer/accessory.

Cleaning Procedure:

1. Power off the device.

2. Use a lighted otoscope or magnifying glass to inspect for debris.
3. Use an ESD-safe brush to delicately brush out lint or debris. Be careful not to damage any metal contacts.
Note: Avoid brushing debris into the speaker or microphone, if present, on either side of the dock or Lightning
connector.
4. If needed, use ESD-safe tweezers to carefully pull out any large pieces of lint or debris. Be careful not to damage any
metal contacts.

Headphone/Headset Jack

Debris in the headphone/headset jack can cause audio or functional issues, such as:

Device is stuck in headphone mode and no audio is heard from receiver (if present) or speaker.
Headphone audio is distorted (static or crackles) or is not functioning.
Headphone audio is only heard in one channel.
Headphone microphone has distorted sound or no sound.
Headphone connector will not fit all the way into headphone/headset jack.
Warning: Do not use long metal tools (such as screwdrivers or dental picks) while cleaning inside the headphone/headset
jack, as this could lead to battery puncture.

1. Use a lighted otoscope or magnifying glass to inspect for debris.

2. Use an ESD-safe brush to brush out lint or debris. Use just enough bristles to fit inside the headphone/headset jack.
Twist the bristles to loosen and lift out debris.

Speaker and Microphone

Debris blocking the speaker and microphone openings can cause audio performance issues, such as:

Low or distorted volume audio from the speaker.

Muffled, low volume, or distorted audio recorded from the microphone.

Cleaning Procedure:

1. Use an ESD-safe brush to gently brush cover openings of the speaker and/or microphone, if present.
Note: Avoid brushing debris into the dock or Lightning connector by brushing debris away from the connector.

Receiver (iPhone only)

Debris blocking the receiver opening can cause audio performance issues, such as:

Muffled, low volume, or distorted audio through the receiver.

Cleaning Procedure:

1. Inspect the receiver for loose debris.

2. Use an ESD-safe brush to gently brush the cover mesh in the receiver opening to remove debris.
Caution:
Use extreme care to avoid damaging the microphone embedded within the receiver opening.
Avoid using large sweeping motions across the glass, as this could lead to scratches.
3. Use a microfiber cloth to clean away the loosened debris.

SIM Tray

Dirt and debris around SIM tray slot of the device can appear dirty and cause issues, such as:

Difficulty opening/closing SIM tray.

Dirt and debris entering device when SIM tray is ejected and removed.

1. Eject SIM tray from device.

2. Use alcohol wipe to gently wipe around edges of SIM tray to remove dirt from edges.
3. Use alcohol wipe to gently wipe around edges of SIM tray slot on device to remove dirt from edge.
4. Inspect to verify dirt has been removed.
5. If any dirt still remains use alcohol wipe and repeat steps 2 and 3.
Loop Holder (iPod touch (5th generation) only)

Debris blocking the loop holder can cause functional issues, such as:

Loop holder does not respond to touch.

Loop holder does not open/close.

1. Use an ESD-safe brush to delicately brush out lint or debris.

2. If needed, use ESD-safe tweezers to pull out any large pieces of lint or debris.
Back Up User Data

Back Up User Data

Before troubleshooting a user’s device, verify that the data is backed up to iCloud or to iTunes on the user’s computer.

Note: If restoring user data from either backup method (iCloud or iTunes) causes an issue to return, there is no reason to
restore from the other backup method as it will lead to the same result.

iCloud

1. On the Home screen, tap Settings.

2. Tap iCloud.
3. Tap Storage.
4. Tap Manage Storage.
5. Verify the latest backup.

Learn more about iCloud at [Link]/icloud. Refer to article HT207428: What does iCloud back up?

iTunes on user’s computer

1. Connect the user’s device to the user’s computer.

2. Open iTunes.
3. Select Preferences.
4. Select Devices.
5. Verify the latest backup in the “Device backups” pane.

Important: To avoid syncing a user’s device to a test computer, go to iTunes > Preferences > Devices and select “Prevent
iPods, iPhones, and iPads from syncing automatically.”
Also refer to the following articles:

HT203977: How to back up your iPhone, iPad, and iPod Touch

HT204686: Erase your iPhone, iPad, iPod touch, or Apple Watch
HT203271: If your iTunes backup couldn’t be completed or you can’t restore from a backup
Common Troubleshooting Procedures

When troubleshooting, attempt the common troubleshooting procedures in the order listed in the table below. Click the name
of a quick fix procedure for detailed information.

Important:

These steps may not be effective for all issues. Apply only the steps necessary to isolate and resolve the user’s issue.
Before servicing a device, ensure that the customer has disabled Find My iPhone in Settings. For more information,
refer to article HT201365: Find My iPhone Activation Lock.
 Procedure Action

Go to Settings > General > Software Update, if available; or

Update to Use the latest version of iTunes ([Link]/itunes/download)

Latest to check for the latest iOS. Connect the device to the computer, go
Software to iTunes > (Device) > Summary, and click the “Check for Update”
button.

Connect to a known-good power outlet, using a known-good Apple

USB Power Adapter and Lightning to USB Cable to charge the
battery. Do not charge via a computer port.
Charge
Battery Note: The device may have entered a deep discharge state that
requires 20–30 minutes of charging to turn on. The battery trap
should be visible within two minutes on the screen while charging.

1. Double-click the Home button to see preview screens of

Force an App recently used apps.
to Close 2. Swipe the app’s preview screen up and out of the preview.

A restart forces the device to close all open files and turns off all
hardware components.

1. Press and hold the Sleep/Wake button until a red slider

Restart appears.
2. Slide your finger across the slider to turn off the device.
3. To turn the device on, press and hold the Sleep/Wake button
until the Apple logo appears.

Perform a reset only if unable to do a restart.

Press and hold the following two buttons together for at least 10
seconds, until the Apple logo appears.
Reset
iPhone 6s or earlier, iPad, and iPod touch: Sleep/Wake button
and Home button.
iPhone 7: Sleep/Wake button and Volume down button.

Erases all user content and settings, including installed apps. From
Erase All the Home screen, choose Settings > General > Reset > Erase All
Content and Content and Settings. If possible, try this before a restore because it
Settings* is much faster.

Erases all software and data and installs a fresh copy of iOS.
Connect the device to the computer, go to iTunes > (Device) >
Restore*
Summary, and click the “Restore” button.

Recovery Recovery mode loads only the firmware drivers necessary for
* iTunes to recognize the device. Click the link at left for instructions.
Mode Restore

A Device Firmware Reset may resolve an issue that caused the

device to not turn on and all other attempts have failed. Click the link
DF Reset
at left for instructions.

Device Firmware Update (DFU) allows you to perform a restore

when all other attempts to restore the device have failed. Click the
DFU Restore*
link at left for instructions.
*Caution:This will delete all user data and settings on the device. If saving content is important to the user, a
backup should be made before beginning this process. If restoring user data from either an iCloud or iTunes backup
causes an issue to return, there is no reason to restore from the other backup method as it will lead to the same result.
Charge Battery

The device must have sufficient battery charge to proceed with troubleshooting. A low battery condition can cause many
issues.

If the device has any of the following symptoms, it should be connected to an Apple USB Power Adapter to charge for at
least 10 minutes:

Will not turn on

Black screen
Shows the “battery trap” image
Low battery charge

Note: If the device is extremely low on power, the display may be blank for up to two (2) minutes before one of the low-
battery images appears. An Apple USB Power Adapter delivers more power than the USB ports of some computers, so the
power adapter is the recommended initial charging method for a low battery. Once the device has started up to the iOS, it
can be disconnected from the power adapter and connected to a computer.

If troubleshooting or testing will be performed without the device connected to power, check that the device has a sufficient
charge before continuing.

Important:

Before connecting any cable to the dock connector, Lightning connector, or headset jack, check the port connections
for debris, contamination, corrosion, liquid, or damage. Clean or remedy these issues before connecting any cables.
If the device becomes too hot while charging, disconnect and replace the device.
Only use a known-good Apple USB Power Adapter when charging from a power outlet. While other power adapters
may appear to be compatible, their lower power output is not sufficient to charge the device.
The battery icon in the upper right corner of the screen shows the battery charging status and approximately how much
charge is left in the battery. When the device is connected to a power source, a small lightning bolt icon will appear
next to the battery icon.

Note: An iPad may take longer to charge while syncing or using the iPad. If the iPad is connected to a source that does
not provide enough power to sufficiently charge the device, the notification “Not Charging” appears next to the battery
indicator in the status bar (top right corner).
Refer to the following articles for more information:

HT201569: If your iPhone, iPad, or iPod touch won’t charge

HT201264: About the battery usage on your iPhone, iPad, and iPod touch
[Link]/batteries
Force an App to Close

This procedure forces an app to close that is not responding to input or does not perform as expected. This is a
recommended first troubleshooting step.

Procedure for iOS 9 and 10:

1. Double-click the Home button to see preview screens of recently used apps.
2. Swipe the app’s preview screen up and out of the preview.

Procedure for iOS 7 and iOS 8:

1. Double-click the Home button to see preview screens of recently used apps.
2. Swipe the app’s preview screen up and out of the preview.

Refer to the following articles for more information:

HT201330: Force an app to close on your iPhone, iPad, or iPod touch

HT202070: Switch apps on your iPhone, iPad, or iPod touch
HT201398: If an app you installed unexpectedly quits, stops responding, or won’t open
Restart

A restart properly saves user data, closes down all open applications and powers off all hardware components, then restarts
the device.

A restart can quickly resolve a wide range of issues, including:

App(s) unexpectedly quit.

Battery life is shorter than expected.
Hardware not performing as expected.
Interface or apps are slow to respond.
iTunes does not recognize or sync with the device.

Procedure:

1. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, and then
drag the slider.
2. Turn on the device: Press and hold the Sleep/Wake button until the Apple logo appears.

Note: If you cannot restart the device because it is unresponsive, a Reset is the next appropriate troubleshooting step.
Reset

If the device is unresponsive and restart does not work, try to reset it.

IMPORTANT: Perform a reset ONLY if unable to do a restart.

Key Points:

Reset only when you cannot restart the device normally.

A reset removes all power for a fraction of a second to power off the device.
A reset does not close open files or save data before the device powers off.
CAUTION: A reset can potentially cause file or operating system damage, requiring a restore.

Procedure:

1. Press and hold the following two buttons together for at least 10 seconds, until the Apple logo appears.
iPhone 6s or earlier, iPad, and iPod touch: Sleep/Wake button and Home button
iPhone 7: Sleep/Wake button and Volume down button
Erase All Content and Settings

Erase All Content and Settings is a quick way to get a device back to factory settings. It will delete all user content and
settings, but does not reinstall iOS like a restore does. Erase All Content and Settings can resolve software issues more
quickly than a time-consuming restore.

Caution: This will delete all user data and settings on the device.

Important: Before servicing a device, ensure that the customer has disabled Find My iPhone in Settings. For more
information, refer to article HT201365: Find My iPhone Activation Lock.

Procedure:

1. From the Home screen, choose Settings > General > Reset > Erase All Content and Settings.

Also see article HT201274: Erase your iPhone, iPad, iPod touch, or Apple Watch.

If Erase All Content and Settings does not resolve an issue, proceed with a Restore.
Restore

A restore completely erases the device and reinstalls a fresh copy of iOS.

Caution: This will delete all user data and settings on the device.

IMPORTANT: Before servicing a device, ensure that the customer has disabled Find My iPhone in Settings. For
more information, refer to article HT201365: Find My iPhone Activation Lock.

Key Points:

A restore erases all user content, settings, and iOS files, and then reinstalls only iOS.
A restore is time-consuming, especially if you have to download the restore package.
If iTunes displays an alert with an error code, refer to articles:
HT204770: Get help with iOS update and restore errors
HT201210: If you see an error when you update or restore your iPhone, iPad, or iPod
When the restore is complete, test the device before restoring a backup or syncing content. Refer to articles:
HT204136: About backups for iOS devices
HT203977: How to back up your iPhone, iPad, and iPod touch

Note: Do not set up as a new device, as this can erase previous backups. Copy or rename the backup folder before
proceeding. Refer to article HT201252: Restore your iPhone, iPad, or iPod to factory settings.

Procedure:

1. Connect the device to a computer running the latest version of iTunes.

2. In the left column under Devices, click on the device name, then go to the Summary panel and click the Restore button.
Recovery Mode Restore

If iTunes cannot detect the device or a specific restore error appears, check the cable connections. If the issue persists,
consider forcing the device into recovery mode.

Caution: This will delete all user data and settings on the device.

If you cannot restore a device, even when using recovery mode, service or replacement may be the appropriate option.

Note: If the device is connected to iTunes, updating the software may resolve an issue without erasing settings and content.
If updating the software does not work, it may be necessary to restore the device, which will erase all settings and content.

Important: Before servicing a device, ensure that the customer has disabled Find My iPhone in Settings. For more
information, refer to article HT201365: Find My iPhone Activation Lock.

Key Points

Recovery mode loads only the firmware drivers necessary for iTunes to recognize the device.
To force the device into recovery mode, turn off the device, then connect it to a USB port on the computer while holding
the Home button (iPhone 6s or earlier, iPad, and iPod touch) or Volume down button (iPhone 7).
If the device does not turn off, then try a reset to turn it off.
If iTunes displays an alert with an error code, then refer to the following articles:
HT204770: Get help with iOS update and restore errors
HT201210: If you see an error when you update or restore your iPhone, iPad, or iPod

Note: In certain situations, a device will automatically go into recovery mode after an update or restore issue. If the device is
already in recovery mode, then attempt to restore the device using iTunes.

Procedure:
Use the following steps to place a device into recovery mode. If the device is already in recovery mode, start at step 6.

1. Disconnect the USB cable from the device, but leave the other end of the cable connected to the computer’s USB
port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the
slider. Wait for the device to turn off.

Note: If you cannot turn off the device using the slider, then perform a reset:

a. Press and hold the following two buttons together.

iPhone 6s or earlier, iPad, and iPod touch: Sleep/Wake button and Home button
iPhone 7: Sleep/Wake button and Volume down button

b. When the device turns off, release the Sleep/Wake button and continue holding the Home button (iPhone 6s or
earlier, iPad, and iPod touch) or Volume down button (iPhone 7).

3. While pressing and holding the Home button (iPhone 6s or earlier, iPad, and iPod touch) or Volume down button
(iPhone 7), reconnect the USB cable to the device. When you reconnect the USB cable, the device should turn on.

Note: If you see the “battery trap” image (below), let the device charge for at least 10 minutes to ensure that the
battery has some charge, then repeat step 2.
 4. Continue holding the button until you see the “Connect to iTunes” screen (below). When this screen appears, you can
release the button.

5. If necessary, open iTunes. You should see an alert that iTunes has detected a device in recovery mode.
6. Use iTunes to restore the device.

If you do not see the “Connect to iTunes” screen, try these steps again. If you see the “Connect to iTunes” screen but the
device does not appear in iTunes, refer to article HT204095: If iTunes doesn‘t recognize your iPhone, iPad, or iPod .

If you decide not to do a restore, you may be able to exit recovery mode by resetting the device.
DF Reset and DFU Restore

Device Firmware Reset

When all other attempts have failed to turn on a device, a DF reset may resolve the issue.

Timing is critical — use a watch to time the steps below:

1. Connect the device to an AC power adapter. Do not connect the device to a computer.
2. Press and hold the following two buttons together for 15 seconds, then release the Sleep/Wake button.
iPhone 6s or earlier, iPad, and iPod touch: Sleep/Wake button and Home button
iPhone 7: Sleep/Wake button and Volume down button
3. Continue to hold the following button for 20 seconds:
iPhone 6s or earlier, iPad, and iPod touch: Home button
iPhone 7: Volume down button
4. Leave the device connected to the charger for five minutes.
5. After five minutes, press and hold the two buttons listed above (depending on device model) for 20 seconds or until you
see the Apple logo.

If Apple logo does not appear on the device, then connect the device to iTunes. If the device is seen in iTunes but the device
display is blank, then restore the device.

Device Firmware Update Restore

When all other attempts have failed to restore a device, a DFU restore may allow you to perform a restore.

A DFU restore is only necessary if:

The device will not turn on even after a DF reset (the steps above).
The device will not go into recovery mode.
The device will not charge.

Caution: This will delete all user data and settings on the device.

IMPORTANT: Before servicing a device, ensure that the customer has disabled Find My iPhone in Settings. For
more information, refer to article HT201365: Find My iPhone Activation Lock.

Procedure:

Timing is critical — use a watch to time the steps below:

1. Charge the device for at least five minutes, then connect it to iTunes. If the device is not detected, open iTunes and
move to step 2.
2. Press and hold the following two buttons together for eight seconds, then release the Sleep/Wake button.
iPhone 6s or earlier, iPad, and iPod touch: Sleep/Wake button and Home button
iPhone 7: Sleep/Wake button and Volume down button
3. Continue to hold the two buttons listed above (depending on device model) until you see the “Recovery Mode”
message in iTunes, which may take up to 30 seconds.

Note: In DFU mode, the device’s screen is blank.

If you did not get the “recovery mode” message in iTunes or the device’s screen is not blank or black, repeat all steps,
paying careful attention to your timing.

If you decide not to do a restore, you may be able to exit DFU mode by resetting the device.
Take-Apart General Information

Before You Begin

Important: Refer to the Visual/Mechanical Inspection (VMI) guidelines to determine whether the device has any
accidental damage. Check for Liquid Contact Indicator (LCI) activation before opening the device. One externally
visible LCI can be viewed by removing the SIM tray. Refer to article TP1137: Internal Checks for LCI locations.
Remove any cases or screen protectors, as they may inhibit proper testing.
Verify the user-reported symptom(s) and identify the correct part(s) needed for repair.
Ensure that the device is turned off (by using the red slider).

Electrostatic Discharge (ESD) Precautions

Proper ESD precautions must always be used when opening an iPhone. Make sure you are working on a properly grounded
ESD-safe mat and are wearing a properly connected ESD-safe wrist strap.

For more information about ESD, refer to:

OP100: Electrostatic Discharge Precautions and Myths

ATLAS: ESD Precautions

Required Tools

The following tools are required to service iPhone 6 and later:

ESD-safe brush (922-9918)

ESD-safe tweezers
ESD-safe wrist strap
ESD-safe workstation
4.7-inch Repair Tray* (923-01291)
5.5-inch Repair Tray* (923-01292)
iPhone Battery Fixture (923-00065)
iPhone torque driver (blue), 0.65 kg-fcm (923-0448)
iPhone torque driver (gray), 0.55 kg-fcm (923-00738)
iPhone torque driver (green), 0.45 kg-fcm (923-00105)
iPhone torque driver kit (923-0248) includes:
iPhone torque driver (black), 0.35 kg-fcm
iPhone Torx security bit (923-0247)
JCIS bit (923-0246) for cross-head screws
MicroStix bit (923-01290)
Superscrew bit (923-01289)
Microfiber polishing cloth
Motorola DS4208 scanner (923-0445) for serial bar code
Black stick (922-5065)
Packing tape (provides a smooth surface for removal of the display)
SIM removal tool (922-8417) or paper clip (size #1)
Universal Display Removal Fixture (923-00066)

The following tools are required to service iPhone 6s, 6s Plus, 7, and 7 Plus only:

iPhone 6s and 6s Plus Display Removal Fixture Adapter (923-00652)

Display Press (661-03430)
Display Adhesive Cutter (923-01092)

Refer to article OP1082: Hand tools for repairs for more details.

*Note: The 4.7-inch Repair Tray is marked with a hexagon on one corner. The 5.5-inch Repair Tray is marked with a
diamond on one corner.
Device Safety

Battery Handling

iPad, iPhone, iPod, and Apple Watch include a lithium-polymer rechargeable battery. The battery, when used and repaired
under reasonable conditions and according to instructions, should not present a health hazard. The contents of the battery
are encapsulated. However, if the contents are released or damaged, they may present potential health and safety hazards.
Avoid exposure to heat and open flame. Do not puncture, deform, crush, or incinerate, as a thermal runaway reaction and
excessive heating may result. Refer to article OP24: Safely handling lithium batteries and lithium battery-powered devices.
For workstation setup and special battery handling tools refer to the Workstation and Special Tools section of article OP685:
About embedded battery safety.

Warning: If the battery is dented, punctured, swollen, or otherwise damaged, then stop the repair. Do not remove
the battery from the device. Replace the whole unit.
For further instructions about swollen batteries, including warranty coverage, refer to article HT204762: Enclosure separation
due to expanded battery.

Warning: Do not reuse or reinstall a loose battery or a battery that has been removed. Replace it with a new battery.
If a new battery is unavailable, replace the whole unit.

Thermal Runaway Events Involving Lithium-Ion (LiO) / Lithium-Polymer Batteries

The following statements are intended for guidance purposes only. Only properly trained and equipped personnel should
respond to a thermal runaway event.

The most effective way to prevent a lithium-ion/lithium-polymer battery thermal event is to discharge the battery before
opening the device or working on or near the battery. (A battery with a charge of less than 25% will be unable to produce a
thermal event.)

If a battery begins to emit smoke or sparks, or if you hear hissing or popping sounds, the battery is most likely undergoing a
thermal runaway. The most effective way to stop the reaction is to smother it IMMEDIATELY with plenty of clean, dry sand.
As soon as you notice that a battery thermal event is underway, pour all of the sand, all at once, over the battery to cover it
completely. This will smother the reaction and limit the amount of smoke produced.

Do not attempt to use water or an ABC/CO2 fire extinguisher on a thermal runaway battery, as these will not be effective at
stopping the reaction and will create a bigger mess to clean up.

Cleanup

Sweep up sand (if used), remove any pieces of debris, and return the remaining clean sand to the quick-pour container for
future use. Add more sand to the container from supplementary sand containers as needed.

Wipe down the workstation with water. Use an ESD mat cleaning solution on the affected area.

Return batteries (including any debris removed from the sand, if it was used) according to Apple Recycles and scrap
procedures.

Personal Protection

Respiratory
Not necessary under normal conditions.
Protection
Eye/Face Protection Wear safety glasses with side shields when working with lithium-ion batteries.
Not necessary under normal conditions. Use disposable latex or nitrile gloves if handling an open or
Gloves
leaking battery.

First Aid Measures

 The contents of an open battery or the smoke from a thermal runaway event may cause respiratory irritation.
Inhalation
Leave the area if necessary for comfort. Seek fresh air and medical attention if feeling unwell.
Ingestion of a lithium-ion battery is highly unlikely as the contents are mostly solid, and any free liquid (ester-
based electrolyte) that might drip out of a damaged battery is limited to a few drops. However, care should be
Ingestion
taken not to touch fingers to mouth while handling a damaged battery to avoid any ingestion of contents. Do not
induce vomiting. Wash out mouth with water. Get medical attention following exposure or if feeling unwell.
The contents of an open battery may cause skin irritation. Flush contaminated skin with plenty of water.
Skin
Remove any contaminated clothing. Continue to rinse for at least 15 minutes. Get medical attention. Wash
Contact
clothing before reuse.
The contents of an open battery may cause eye irritation. Immediately flush eyes with plenty of water,
Eye
occasionally lifting the upper and lower eyelids. Check for and remove any contact lenses. Continue to rinse for
Contact
at least 15 minutes. Get medical attention if irritation persists.

Disclaimer: The above information is provided for your information only. The information and recommendations set forth
above are made in good faith and are believed to be accurate as of the date of preparation. Apple Inc. makes no warranty,
either expressed or implied, with respect to this information and disclaims all liability from reliance on it.

Broken Glass Handling

iPad, iPhone, iPod, and Apple Watch displays and iPhone 4 and 4s back covers are made of glass. This glass could break if
the device is dropped on a hard surface, receives a substantial impact, or is crushed, bent, or deformed. If the glass chips or
cracks, do not attempt to remove the broken glass. Follow these steps:

If the display glass is broken, put on safety glasses and cut-resistant gloves.
Use a vacuum to remove any shards present on the work surface or the display.
Affix a protective display cover or packing tape before removal to prevent injury or scattering of glass.
Do not let the display cover or tape go over the edge of the display.
For repair options, refer to the appropriate Visual/Mechanical Inspection (VMI) Guide:
VMI Guide for Apple Watch
VMI Guide for iPad
VMI Guide for iPod touch (5th and 6th generation)
VMI Guide for iPod nano (6th and 7th generation)
VMI Guide for iPod (all other models)
VMI Guide for iPhone 4 and 4s
VMI Guide for iPhone 5, 5c, 5s, and SE
VMI Guide for iPhone 6, 6 Plus, 6s, 6s Plus, 7, 7 Plus

Recent changes to this procedure:

6 APR 2017: Added iPad, iPod, and Apple Watch to this document. Added links to OP24 and OP685 to the Battery Handling
section.
3D Touch Calibration Fixture Setup

This procedure should only be performed by Apple-certified technicians at authorized locations that have a 3D Touch
Calibration Fixture.

The 3D Touch Calibration Fixture is intended to calibrate the 3D Touch and proximity sensor for iPhone 6s, 6s Plus, 7, and 7
Plus.

Follow the instructions below to set up and validate the 3D Touch Calibration Fixture.
Important: This process will require two people to complete. Do not attempt it alone.

Caution: Do not touch any components located inside the 3D Touch Calibration Fixture. Finger oils cause test anomalies.

Required Tools

3D Touch Calibration Fixture

Accessory kit (076-00119)
Thunderbolt to Ethernet adapter (661-6584)
CAT7 Ethernet cable
Power cable Note: 50/60Hz AC required, 90–240V AC
iMac 2014 or later (with Thunderbolt, 8GB memory, and 500GB storage)
Power strip
Self-supplied Ethernet cable (for iMac internet connection)
Troubleshooting Unit

Back View of 3D Touch Calibration Fixture

1. 110V/220V power socket

2. On/off switch with built-in fuse
3. Ethernet port
4. USB cable
Fixture Setup

1. Warning: Moving the fixture requires two people; do not attempt to move it alone. Remove the equipment from the
shipping package, ensuring that the arrow on the box is pointing up before opening. The fixture should be upright at all
times. Open the box from the top and remove the fixture by lifting from the side, using the finger indents under the
bottom edge of the fixture. Do not lift the fixture from the front or back. Place the fixture where all the sides are
accessible.
2. Place the 3D Touch Calibration Fixture on the counter workspace, close to the iMac running the 3D TouchCal software.
Note: The back of the fixture must be at least three inches (7.7 cm) away from any object or the wall. Do not position
the fixture where access to the door or the buttons is obstructed. Important: Do not place anything on top of the fixture
during operation, as this will cause a calibration failure.

3. Identify the side of the fixture that is opposite the front door (the rear side).
4. Open the accessory kit.
5. Connect the power cable to the power socket on the back of the fixture.
6. Connect the Ethernet cable to the Ethernet port on the back of the fixture. Important: Only use the Ethernet cable
included in the accessory kit.

7. Connect the Ethernet cable to the Thunderbolt to Ethernet adapter. Important: To function properly, the fixture must be
connected to the computer with the Thunderbolt to Ethernet adapter.
 8. Connect the Thunderbolt to Ethernet adapter to an available Thunderbolt port on the Mac. Important: The ethernet
port on the Mac should be used to connect the Mac to the internet. Do not connect the fixture ethernet cable to the
ethernet port on the Mac.

9. Unwrap the USB cable stored within the open cavity in the lower right corner of the back of the fixture.
10. Connect the black USB cable from the back of the fixture to an available USB port on the Mac.

11. Plug the 3D Touch Calibration Fixture into a site-supplied power strip using the power cable from the accessory kit.
12. Turn on the fixture. Note: The door must be closed before turning on the fixture. The alarm light will illuminate if the
door is open.
13. Refer to article OP1788: 3D Touch Calibration Repair Station for software installation instructions.

Setup Verification
To verify that the fixture is set up and ready to perform customer repairs, calibrate a Troubleshooting Unit. Note: Do not
replace the display of the Troubleshooting Unit. The display does not need to be replaced to test the 3D Touch calibration
fixture. If the store does not have a Troubleshooting Unit, then contact ACS.

Refer to article TP1548: 3D Touch Calibration Procedure to calibrate a test iPhone.

Important: The calibration is expected to fail when using the Troubleshooting Unit. The error below will appear.

When the calibration fails contact ACS to confirm that the fixture setup is complete.

Technical and Operational Information:

Electrical: 90–240V AC, 50/60Hz, Current: 5.0A max

Dimensions:

Length: 342.9 mm (13.5 in.)

Width: 457.2 mm (18 in.)
Height: 391.2 mm (15.4 in.)

Nominal weight: 41.7 kg (91.2 lb.)

Exposure: IPX0 (not protected against water ingress)
Temperature: 15º C to 28º C (59º F to 82.4º F)
Relative humidity: 0 to 85% non-condensing
Altitude: -500 to 2000 m (-1640 ft. to 6562 ft.)

Label Definition

Hand crush hazard

Electric shock hazard

Apple 3D Touch Calibration Fixture
Manufactured in Italy
Apple Inc.
1 Infinite Loop
Cupertino, CA 95014
USA

For Korea only:

Creating a Carry-In Repair for iPhone display repairs

Topic
Use this procedure for creating a Carry-In Repair for iPhone display repairs.

Pilot locations only: This procedure is for locations piloting Carry-In iPhone display repairs only.

1. Overview

This procedure is the starting point for repairing an iPhone display. Technicians provide repairs for iPhone to help customers
get their device repaired quickly, and without having to activate or restore their phone from a backup.

Make sure the workstation and technician are properly grounded using ESD precautions (OP100).
For an iPhone with a swollen or expanded battery, see Safely handling lithium batteries and lithium battery-powered
devices (OP24) and Embedded Battery Safety (OP1761).
For iPhone repairs with mixed failure or third party parts, see How to process a mixed-failure repair (OP1745).
Perform Micro-Inspection when an iPhone 6 or newer model has a display replacement – see iPhone Display Micro-
Inspection Procedure (TP1587).
If the customer has a Third Party Part (TPP) display, explain that they will need to pay the out-of-warranty cost to
replace the TPP component in order to resolve the functional issue. If the same-unit repair fails or is not available, the
customer will be required to pay the out-of-warranty cost of the whole unit replacement. For more information, see
Servicing an Apple product that contains a third party component (OP1800).
iOS 10 or later is required to perform display repairs. Offer to help the customer upgrade if their device if they are using
an iOS version earlier than iOS 10.

Important: Display calibration software requires the publicly released version of iOS. Perform a DFU Restore before
attempting a display replacement and calibration for iPhones running beta or SDK versions of iOS.

Only attempt a same unit repair when you can also provide a whole unit replacement. This is necessary in case the repair is
unsuccessful and you need to provide the customer with a whole unit instead. Before offering a component or modular repair
verify a correct model of the '661' whole unit part is available and look at the activation details to confirm their iPhone is tied
to a regional carrier or is unlocked. A customer may opt to pay for an out of warranty device replacement.

Protect customer information during service: Protecting personal passwords and information is of the utmost importance.
When checking a device in for service, discuss with customers the following options so they are aware of how they can
protect their information.

Before service: See Get your iPhone, iPad, or iPod touch ready for service (HT201557)
During check-in:
Customers with devices running iOS 10.3 or later:
Perform troubleshooting with the customer present and use Diagnostics Mode (TP1570) after the device is
repaired. Do not ask a customer for their iOS passcode and do not record their passcode if provided.
Customers with devices running iOS 10.2.1 or earlier:
Offer to help the customer upgrade.
Alternatively, customers may create a temporary passcode (HT204060) so the current passcode is not
shared. When a customer chooses to set up a temporary passcode or account, be sure to remind them to
reset their passcode or delete the account once service is complete.
Any iOS version:
If preferred, customers can back-up and erase their iOS device (HT201351) so their personal information is
not present during repair.
For iPhones that are paired with an Apple Watch, see About Activation Lock on your Apple Watch.
Note: In the event the iPhone must be replaced (not repaired), explain to the customer their original device must be
erased when they accept the replacement iPhone. This ensures the customer's information is no longer on the original
device.

Customers have the option of removing their passcode lock to proceed with the repair. When the SIM PIN is enabled, all
network connectivity is disabled, preventing a test call to verify the successful completion of the repair. See iOS: Using
passcodes (HT4113) and iOS: Understanding the SIM PIN (HT1316) for detailed instructions.

Note for Japan: For devices in Japan, be sure to have the user remove any Suica card from Apple Pay before proceeding
with service

Bent enclosure - You may attempt a display repair for an iPhone with a bent enclosure - the 'wobble test' no longer
determines reparability. Do not attempt a display repair if the enclosure is bent more than what is shown in the VMI Damage
Classification Guidelines.

2. 3D Touch Calibration Fixture Setup (Hardware)

The 3D Touch Calibration Fixture is intended to calibrate the 3D Touch and proximity sensor for iPhone 6s, 6s Plus, 7, and 7
Plus. For information about setting up the hardware, see 3D Touch Calibration Fixture Setup (TP1547).

The following are best practices for using the 3D Touch Calibration Fixture:

Periodically clean lightning cable of calibration fixture with an IPA wipe.

Remove debris from lightning port of iPhones.
Keep fixtures free from vibrations.
Do not attach, lean, store, or place anything on the fixture at any time.
When handling the display service part, hold it by the edges and peel the plastic lining of the new display down, not
away from the metal shielding.
Only plug the 3D Touch Calibration Fixture into the iMac.

3. 3D Touch Calibration Fixture Setup (Software)

For information about setting up the software, see 3D Touch Calibration Repair Station (OP1788).

4. Creating Display Repairs in GSX

Customer must turn off Find My iPhone before the repair is created. See Find My iPhone Activation Lock (HT201365).

A. Running a Diagnostic and Functional Test

Run AST 2 for iOS (TP1267) and a Functional Test (TP1045) before and after the repair to verify that the
issue has been resolved and to ensure that there are no other functional failures on the unit.
If the device's issue prevents you from running a diagnostic and/or functional test, indicate in the "Repair
Notes" field why.
Verify the reported display failure before initiating the display repair in GSX. Also, verify there is no other
functional failure on the unit. If another functional failure is found follow How to process and mixed-failure
repair (OP1745).

B. Initiating a repair in GSX

1. To begin the repair creation process, select the New Repair button at the top of the GSX
homepage, or you will be prompted to create a repair after completing Integrated Troubleshooting.

Important: If you have multiple technicians at a site, the technician associated with the GSX repair
should be the technician putting on the new display.

2. A prompt will appear asking you to select the "Customer-reported symptom and issue" at the
beginning of repair creation. For example, if a customer states their device is cracked, select "Display"
as the symptom and "Multiple Cracks" as the issue.

To see a list of symptoms you can perform a display replacement for, search GSX for "iPhone display
replacement process".

3. Additionally, repair strategy may be determined based on answers provided for prompted
questions.

4. The benefits of correctly answering questions during repair creation:

For customers: Optimum performance from Apple products, the most accurate and streamlined
repair strategy for the issue, quick turnaround time.
For technicians: Correct compensation, fewer loopers, valuable feedback, technician insights,
providing a feedback loop, data collection for future product/programs.

5. Please note that repair strategy may change during repair creation depending on data added.
Based upon information entered when creating the repair, GSX may display a message that a specific
repair strategy is unavailable.

5. Adding Display Parts to GSX

A. The relevant parts will populate based on the issue derived from the guided troubleshooting. These parts can
be overridden if needed. Sometimes the correct part you need will not display. You can proceed without selecting
a part from this page.

B. If additional parts are needed to complete the repair or the display part didn’t populate, click the Add Part
button to manually add parts. For Consumer Law Refund or Replace service types, only applicable parts will be
available to be selected.

For in-warranty and AppleCare+ devices:

Select No Damage as the coverage option for non-damage related issues. Select Returnable Damage as the
 coverage option for physical damage like a cracked screen.

For out of warranty devices:

Select No Damage as the coverage option for both non-damage and physical damage like cracked screens.

C. Any part added during the repair creation process may be removed during the order parts process.

Note: If you receive a “No Parts Found” error message (red banner along the top of GSX), dismiss the banner
and click the Next button in the lower right corner to continue creating the repair.

D. For the KBB Serial Number enter the new display service part serial and delete the last digit from that
number. For the KGB Serial Number enter the new display service part serial.

E. Click Next.

Note: To ensure the right part is selected, confirm the ring around the home button matches the color of the
enclosure.

6. Repairing and Calibrating iPhone Displays

A. Repairing the device

1. iPhone 6s

Open Device (RP1264)

iPhone 6s Open Device Video (SV284)
Replace Display Assembly (RP1266)

2. iPhone 6s Plus

Open Device (RP1258)

iPhone 6s Plus Open Device Video (SV285)
Replace Display Assembly (RP1260)

3. iPhone 7

Open Device (RP1326)

iPhone 7 Open Device Video (SV311)
Replace Display Assembly (RP1332)

4. iPhone 7 Plus

Open Device (RP1333)

iPhone 7 Plus Open Device Video (SV317)
Replace Display Assembly (RP1339)

B. Calibrating Device - After installing the service part display on the customer's iPhone, the next step is to
calibrate the device. You must calibrate the new display to the iPhone's main logic board. If the display calibration
fails, see Section 7, Troubleshooting Failures.

Important: It is required for the technician to have the repair open in GSX and add a display part to the repair
before calibration. Not having the repair open with a display part will cause a failure in the calibration process. For
more information about adding a display part, see Section 5.
7. Troubleshooting Failures

During the course of a repair there may be issues with the repair, which result in a change of the original repair quote. This
may require a whole unit replacement. Before every iPhone repair, it is important to set proper expectations with the
customer of the possibility of a requote. Include in the notes what the customer has approved to repair.

Examine an iPhone for additional issues by running diagnostics and performing a functional test. Diagnostics and a
functional test should be completed before and after the repair to verify that the issue has been resolved.

If you are unable to complete the modular repair, you must answer the question in the Troubleshooting section of the repair
record. Select the most accurate reason preventing you from completing the repair.

A. Visible failures before calibration - After installing the replacement display, if you see issues with the display
(e.g., lines in the display) then take the follow steps before calibrating the iPhone:

1. Reseat the display cables

2. If the issue is still not resolved, attempt a second display. If the second display has no visible
issues, mark the first display used as DOA. A new display service part should be added to the repair.
For the new display service part part, use the same compTIA as the first display part and continue the
repair.

3. If the second display also has visible issues, the iPhone is unrepairable. Remove the second
display and return it to inventory. Place the first display attempted on the iPhone and mark the repair
complete.

See section C, Display fails a third calibration attempt, for instructions on creating a second repair.

B. Fails the initial calibration - If the initial calibration fails, try these best practices using the display part:

Make sure you and the workstation are properly grounded using ESD precautions (OP100).
Read the 3D Touch Calibration Procedure (TP1548) to make sure the fixture is working properly and that
you are following the most current instructions for performing the calibration.
Follow the instructions of the calibration software. Note: If calibration fails, the phone may be in recovery
mode. This is expected. You can attempt calibration again with the phone in recovery mode.
Display calibration software may prompt the technician to use a second KGB display.
Note: Make sure to DOA the first display used and add the new display service part. For the new display
service part, use the same compTIA as the first display service part.
Reseat display cables and hard-reset the device. Attempt to calibrate the device again.

Note: A maximum of two displays should be used for calibration. There is only one exception when you should
use a third KGB display on a repair. If a second display was used because of visible failures before calibration, a
third display may be used if the 3D Touch Calibration software prompts you to try another display.

C. Display fails a third calibration attempt

1. In Warranty or AppleCare+ display failure - If a display calibration fails and there is no additional
damage preventing the ability to perform the repair, mark the display repair complete in GSX. Create a
second repair and replace the device in-warranty. Classify the issue as Calibration Unsuccessful.

Note: The customer is responsible for any charges on the first repair unless third party modification is
found. See Section 7.C.3, Third Party Modification.

China, Hong Kong, and Taiwan only:

a) If the display repair fails, complete the display repair in GSX and charge the customer
the quoted price.

b) ACS will provide a credit for this Display Repair. No escalation is needed. The display
service part used will stay on the device and a mail-in repair will need to be created.

c) Create a Mail-In repair and Select Display as the Reported Symptom and Calibration
Unsuccessful as the Reported Issue.

d) Mark No Damage as the coverage option. The repair center will either repair or replace
the device at the appropriate cost unless third party modifications are found.

2. Out of Warranty Display Failure - When an iPhone is out of warranty, and the display calibration
fails with no additional damage preventing the ability to perform the repair, then you will be able to
offer the customer a whole unit replacement for the price of a display repair.
 a) Complete the display repair in GSX

b) Transact the original repair for the cost of the display.

c) Create a second repair for a whole unit replacement.

d) Select Display as the Reported Symptom and Calibration Unsuccessful as the

Reported Issue.

e) Select No Damage as the coverage option. Do not charge the customer and transact
the repair for the whole unit replacement.

f) ACS will provide a credit for the whole unit replacement. No escalation is needed.

China, Hong Kong, and Taiwan only:

a) If the display repair fails, complete the display repair in GSX but do not charge the
customer.

b) ACS will provide a credit for this Display Repair. No escalation is needed.

c) The display service part used will stay on the device and a mail-in repair will need to be
created.

d) Create a mail-in repair and Select Display as the Reported Symptom and Calibration
Unsuccessful as the Reported Issue.

e) Mark Display Only service as the coverage option. The repair center will either repair
or replace the device at the appropriate cost unless third party modifications are found.

3. Third party modifications

a) Complete the display repair in GSX

b) Do not charge the customer and transact the display repair.

c) ACS will provide a credit for the display repair. No escalation is needed.

d) Create a second repair for a whole unit replacement. Select Display as the Reported
Symptom and Calibration Unsuccessful as the Reported Issue.

e) If the device is In Warranty by time - mark Returnable Damage as the Coverage

Option. If the device is Out of Warranty by time - mark No Damage as the Coverage
Option.

f) Charge the customer for a whole unit replacement.

China, Hong Kong, Taiwan only:

a) Complete the display repair in GSX

b) Do not charge the customer and transact the display repair.

c) ACS will provide a credit for the display repair. No escalation is needed.

d) Create a mail-in repair and Select Display as the Reported Symptom and Calibration
Unsuccessful as the Reported Issue.

e) Mark Flat Rate as the coverage option. The repair center will either repair or replace the
device at the appropriate cost.

D. Multiple Issues Found - You may discover another failure through post-repair diagnostics or after completing
calibration. For these situations, you can list more than one component part in the repair quote. When classifying
the repair, select the issue which has the greater impact on the iPhone functionality. Reference How to process a
mixed-failure repair (OP1745) for more information. If you have a specific situation that you are unsure about,
contact ACS for guidance.

Changing coverage - Physical damage is not covered by warranty and any parts affected by that damage must
be quoted as out of warranty. This requires the technician to carefully classify the repair and even change
coverage for the parts quoted. For example, the customer reports the speaker is not functioning for an iPhone
that is under warranty. The iPhone has a damaged screen which must be replaced to perform the speaker repair.
In this case, the display should be quoted out of warranty, and the speaker assembly will be covered by the
 iPhone's limited warranty.

Note: Service providers will be billed for incorrect warranty classifications of customer displays.

Swap Repair becomes necessary - When the reported issue can be serviced by a modular repair but additional
damage prevents access to replace that component, explain this to the customer. If the additional damage
prevents completion of a modular repair you must quote a whole unit replacement (e.g. multiple cracks to the
display and a dented enclosure prevents access to successfully replace the Vibe Motor).

8. Verify Repair and Functional Test

Verify the repair resolved the reported issue and perform Functional Test (TP1045). If it did not resolve the issue, see
Section 7.

9. Handling Parts

Make sure to keep all the packaging from the display service part. This is needed to repackage the customers old
display.
If multiple displays were used make sure to have the correct display serial number added to the case.
DOA Parts - When the replacement part is damaged by technician attempting the repair service, or they determine it
was defective (DOA), we need to account for that action. See How to Process DOA Stock Parts (OP22).

10. Returning the product to the customer after the repair

Make sure to clean the device before returning it to the customer. See Cleaning procedures (TP320).
Sign - Have the customer sign for the service and close the repair.

11. AppleCare+ and AppleCare Protection Plan Considerations

Replacing a damaged display is an out of warranty repair. The exception is when an iPhone is covered by AppleCare+ for
iPhone. To learn where AppleCare+ is sold and where service is available, see Selling AppleCare+ agreements in GSX
(OP659)

A. AppleCare+ Incident - When the customer has AppleCare+ for iPhone, the display repair can be covered as
an incident. To learn what is eligible for covered under an incident, see AppleCare+ for iPhone's terms and
conditions.

B. AppleCare Protection Plan for iPhone - A damaged display is considered accidental damage which is not
covered under the terms of the AppleCare Protection Plan for iPhone.

C. Consumed Battery - Batteries may be replaced at no charge for iPhones covered by an AppleCare+ or
AppleCare Protection Plan when the diagnostic results indicate a defective or consumed battery.

The customer can choose a same unit repair or a whole unit repair when consuming an AppleCare+ incident. Be
careful to choose the appropriate part with the correct fee (display repair part for a display replacement or non-
repairable part for a whole unit replacement).

12. iPhone display repair training

Training for iPhone display repairs is available on ATLAS.

ATLAS - Phone Display Replacement and 3D Touch Calibration

13. Support from ACS

For issues with the calibration equipment, follow the steps in Troubleshooting the 3D Touch Calibration Fixture (TP1571).

ACS English Chat support is available 24 hours a day, 5 days per week (Monday through Friday) for questions about the
display repair process, the calibration equipment, tools, or inventory. Other languages availability varies. Weekend ACS Chat
support is available for calibration fixture issues.

Support for issues with the calibration fixture will be available 24 hours a day, 7 days per week in English and Chinese.

Note: To ensure you get to the right team for support, reference Best practices to follow when escalating to AppleCare
Channel Support (OP1401).

Please ensure the following are performed before initiating a chat support to ACS:

Create a GSX Escalations (OP580 : Creating and managing escalations in GSX)

Choose the correct Issue Category
Provide the following details in the escalation notes:
Fixture Serial Number
 Error Message
Issue observed
Images of failure
Images of Network settings
Initiate a chat support with GSX Case ID, see Best practices/Selecting correct issue category for ACS Chat (OP1514)

Note: If you are having trouble with the calibration machine and/or iMac, it is best to use a separate computer for contacting
ACS.

Important: For the best customer experience do not send the customer to the Apple retail store.

14. Returning KBB 3D Touch Calibration Fixture

For information about how to pack the KBB Fixture, see Instructions for packing Display Calibration Fixtures for return
(OP1830).

Should you have any issues with returning or acknowledging the consignment order, raise a normal consignment escalation
as outlined in OP580 (United States, Canada, Latin America, Europe only) and OP1514.
3D Touch Calibration Repair Station

Topic
Follow this procedure when imaging the Mac used with the 3D Touch Calibration fixture.

Pilot locations only: This procedure is for locations piloting Carry-In iPhone display repairs only.

1. Overview

The 3D Touch Calibration Fixture is intended to calibrate the 3D Touch and proximity sensor for iPhone 6s, 6s Plus, 7, and 7
Plus.

Follow the instructions below to set up and validate the 3D Touch Calibration Fixture.

2. Installing the 3D Touch Calibration software on a New Fixture Station

A. Setup a Mac (2014 or later) with a clean installation of macOS (10.12.4 or later).

B. Create an administrator user account with a password.

C. Download the following installation packages from GSX article OP1788 and place them on the desktop of the
fixture station Mac.

1) MatlabRuntime

2) 3D Touch Calibration

3) 3D Touch Calibration Support Software

D. Install the packages on the clean macOS (10.12.4 or later) fixture station. When prompted, enter the
administrator username and password. The packages must be installed in the following order:

1) 1_MatlabRuntime_ASP (Right click, choose Open)

2) 2_3DTouchCal-ASP

3) 3_3DTouchCal_SupportSoftware-ASP

Notes:

3D TouchCal can only run on macOS (10.12.4 or later)

The installation order is significant and must be followed.

E. Verify the calibration fixture is correctly connected to the fixture station computer and that the calibration fixture
is powered on. See 3D Touch Calibration Fixture Setup (TP1547).

F. Restart the computer.

G. Log in to the administrator user.

H. After 30 Seconds, the A400 Panel should launch and show on Menu bar. Open A400 Panel by clicking its icon
on menu bar and choosing “Show A400 Operating Panel”

I. Look for green check mark in the Operating Panel window. If you do not see it, click the refresh button in the
operating panel. It could take up to 15 minutes for the green check mark to appear. Do not restart the computer or
fixture while waiting for the green check mark.
 J. Launch the 3D [Link] from the Applications folder.

3. Verification

A. Test calibration on the fixture - Run your Troubleshooting Unit on the new 3D TouchCal fixture station to
validate installation was successful. If your location does not have a Troubleshooting Unit, contact ACS.

Note: Do not replace the display of the Troubleshooting Unit. The display does not need to be reaplaced to test
the 3D TouchCal fixture station.

Important: The calibration is expected to fail when using the Troubleshooting Unit. The error in the image below
will appear.

B. Contact ACS to confirm fixture station - When the calibration fails, contact ACS to confirm that the fixture
station is verified for use for display replacements.

4. Upgrade or Reinstall Software on a Fixture Station

In situations where a fixture station has previously been set up and you are required to upgrade or reinstall the package, the
required software packages can be found in GSX article OP1788. Please note that only two of the three packages are
required for an upgrade.

A. Log in as an administrator on the fixture station.

B. Verify the 3DTouchCal application is not running.

 C. Download the following installation packages from GSX article OP1788 and place them on the desktop of the
fixture station Mac.

1) 3D Touch Calibration

2) 3D Touch Calibration Support Software

D. Install the packages on the fixture station. When prompted, enter the administrator username and password.
The packages must be installed in the following order:

1) 2_3DTouchCal-ASP

2) 3_3DTouchCal_SupportSoftware-ASP

E. Restart the fixture station computer.

F. Log in to the fixture station computer.

G. After 30 Seconds, the A400 Panel should launch and show on Menu bar. Open A400 Panel by clicking its icon
on menu bar and choosing “Show A400 Operating Panel”

H. Look for green check mark in the Operating Panel window. If you do not see it, click the refresh button in the
operating panel. It could take up to 15 minutes for the green check mark to appear. Do not restart the computer or
fixture while waiting for the green check mark.

I. Launch 3D [Link] from Application folder.

Other Resources

3D Touch Calibration Fixture Setup (TP1547)

3D Touch Calibration Procedure (TP1548)

Display Replacement and 3D Touch Calibration Video (SV345)

Chat with ACS for any questions regarding the 3D Touch Calibration fixture and software image.
Troubleshooting the 3D Touch Calibration Fixture

Symptoms Quick Checks

3D Touch Calibration Requirements include iMac (2014 or later), 8GB memory, 500GB storage, and an
Fixture will not turn on active Internet connection.
3D TouchCal software Do not connect any other devices into iMac used for calibration.
will not run Ensure the 3D Touch Calibration Fixture door is fully closed when attempting
3D Touch Calibration calibration.
Fixture calibration fails Try to turn the 3D Touch Calibration Fixture off then turn the fixture back on. Ensure all
repeatedly cables (power, USB, CAT7, Thunderbolt to Ethernet adapter) are plugged in properly.
3D Touch Calibration Reseat the USB to Lightning device under test (DUT) cable to iPhone. Restart the 3D
Fixture door will not TouchCal software.
open Turn off and restart the iMac at the 3D Touch Calibration Fixture station.
3D TouchCal software Ensure iMac date and time are correct in System Preferences.
crashes While calibrating, avoid causing vibrations and movement of the fixture.

Check Result Action

Refer to article TP1547: 3D Touch Calibration Station Setup. Yes Go to step 5.

Ensure all instructions were followed correctly.

Does the Fixture turn on? Is the LED on?

1
No Go to step 2.

Try using a different power cord and power outlet. Turn on the Yes Go to step 3.
fixture.
2 Create a GSX Escalation, then contact ACS.
Does the light on the front of the fixture flash red?
No Refer to article OP580: Creating and managing
escalations in GSX.

Does the light on the front of the fixture flash red after 30 Yes Go to step 9.
3 seconds then illuminate solid green?
No Go to step 4.
 Check if EMO button is triggered by rotating clockwise. Press and hold silver reset button on front of
fixture for one second then release. Wait 30
Did EMO button rotate? seconds, then go to step 5.

If EMO button rotates, button was triggered.

If button does not rotate, EMO button was not triggered.

Yes

Restart fixture by toggling the on/off switch in

the rear of fixture to “off” and back to “on.” If
No LED is illuminated green, then go to step 5. If
issue persists, create a GSX Escalation then
contact ACS.

Click the icon in the Menu Bar. Attempt calibration with Troubleshooting Unit.
Yes
Go to step 17.

Choose “Show A400 Operating Panel.”

Does the Connection Status have a Green checkmark?

No Go to step 6.
 Cycle the connection status by pressing the Refresh button on Attempt calibration with Troubleshooting Unit.
Yes
the top right corner of the A400 Operating Panel. Go to step 17.

Does the Connection Status have a green checkmark after 1

If A400 Operating Panel shows a Red “X” or
minute? (The hourglass may appear for about a minute.)
hourglass for longer than 2 minutes, go to step
7.

6
No

Press and hold the silver reset button for one second then Yes Go to step 8.
release.
7
Does the light on the front of the fixture illuminate solid No Create a GSX Escalation, then contact ACS.
Green?
 Observe the testing armature inside the fixture. The armature Yes Go to step 9.
should be in the default shipping position (all the way back
and to the right, locked in place).

Is the testing armature all the way back in the locked position?
If you are unsure create a GSX Escalation, then contact ACS.

8
No Create a GSX Escalation, then contact ACS.

Ensure the Ethernet cable (CAT7) and a known-good Yes Go to step 10.
Thunderbolt to Ethernet adapter are properly connected to the
9 iMac.
No Create a GSX Escalation, then contact ACS.
Do you have the correct cable and adapter?

Check the USB connections on the back of the iMac. Unplug all other fixtures connected to the iMac.
Yes
Go to step 11.
10 Are there any other fixtures plugged into the iMac?

No Go to step 11.

Check the connection of the Thunderbolt to Ethernet adapter Yes Go to Step 12.
to the iMac.
Ensure the iMac has a working Thunderbolt
Is the adapter plugged into a Thunderbolt port?
port. Do not use a Mini DisplayPort or USB to
11 Ethernet adapter.
No
If so, plug in fixture and go to step 12.
If not, see fixture iMac requirements in
Quick Checks.
 Quit the 3D TouchCal software. Insert Troubleshooting Unit Launch the 3D TouchCal software.
Yes
inside fixture. Check the USB connection to the iMac after Go to step 13.
closing fixture door by going to About This Mac > System
Report > Hardware > USB.

Is “iPhone” listed as a connected device in the fixture listed

under USB in System Information?

12
Double check the USB connection between the
No fixture and the iMac. If issue persists, create a
GSX Escalation then contact ACS.

Go to System Preferences > Network. Yes Go to step 14.

Is the Fixture Network listed?

Restart iMac. If Fixture Network still does not

13 show, re-install 3D Calibration Software
Package on iMac. Refer to article OP1788: 3D
No
Touch Calibration Repair Station. If issue
persists, create a GSX Escalation then contact
ACS.

Go to System Preferences > Network. Check that the Fixture Yes Go to step 15.
Network interface is active.
14
Verify fixture is turned on. If issue persists,
Is there a green status indicator next to Fixture Network? No
create a GSX Escalation then contact ACS.

Go to System Preferences > Network. Check that only the Unplug the Thunderbolt to Ethernet adapter and
Fixture Network is set up. reinstall 3D Calibration Software Package on
Yes iMac. Then plug in Thunderbolt to Ethernet
15 Is there an additional Thunderbolt to Ethernet network adapter and restart iMac. If issue persists,
interface listed with a green status indicator? create a GSX Escalation then contact ACS.

No Go to step 16.

The 3D TouchCal software requires an active Internet Attempt calibration with Troubleshooting Unit.
Yes
connection. Open Safari and navigate to [Link]. Go to step 17.
16
Are you able to open [Link]?
Contact System Administrator to troubleshoot
No
the Internet connection.
 Did the attempt at calibration of the Troubleshooting Unit Yes The 3D TouchCal fixture is working normally.
17 pass?
No Go to step 18.
Contact ACS to check Calibration Network System Status and Contact ACS to check Calibration Network
18
next steps. System Status and next steps.
Internal View, Parts List, Screw Diagram

Internal View of iPhone 6s

1. Battery
2. Battery adhesive tabs
3. Headphone jack
4. Bottom microphones
5. Lightning connector
6. Camera
7. Display connectors on logic board
8. Logic board
9. SIM reader/logic board serial number
10. Battery cowling
11. Taptic engine
12. Speaker
13. Camera/receiver/ALS connector
14. Home button/Touch ID sensor connector
15. Display/Multi-Touch connector
16. Receiver
17. Home button/Touch ID sensor assembly

Parts List

Note: All screws come in quantities of 200.

 Kit Contents (order screws
Description Part Number Screws
separately)

923-00143 lower left

10 battery cowlings
Battery Cowling 923-00623 923-00622 upper right

1 battery
Battery Kit 661-04581 1 battery adhesive pack

1 camera
Camera 661-02908

923-00619 upper left

Camera Cowling 923-00621 10 camera cowlings
923-00620 lower right

Display 923-00647 black 30 display adhesive sheets

Adhesive 923-00649 white

923-00617 upper left, bottom left, bottom

10 display cowlings right
Display Cowling 923-00618
923-00143 upper right

1 receiver module
Receiver 923-00580

923-00731 upper left, upper right

Receiver
923-00625 bottom right
Cowling

923-00616 space gray/silver

923-00770 gold
Security Screws
923-00771 rose gold

923-00610 space
gray
923-00611 silver 1 SIM tray
SIM Tray
923-00612 gold
923-00613 rose gold

Taptic Engine 923-00624 left, right

Screw Diagram

Use the iPhone Torque Driver (black) for screws marked with a black dot.
Use the iPhone Torque Driver (green) for screws marked with a green dot.
Use the iPhone torque Driver (gray) for screws marked with a gray dot.
iPhone 6s Repair Video List

The iPhone 6s features a new internal design. In these videos, learn about these changes and how to properly replace
internal components in the course of a repair.

iPhone 6s Open Device Video

iPhone 6s Receiver Replacement Video
iPhone 6s iSight Camera Replacement Video
iPhone 6s Battery Replacement Video

For issues with video content or playback, email the AppleCare Media Production team at
servicevideos@[Link].
Note: You may not receive a response, but all comments will be reviewed and investigated as needed.
SIM Tray
First Steps
Turn off the iPhone.

Tools
SIM removal tool (922-8417) or paper clip (size #1)

Steps For Removal

1. Insert the end of a SIM removal tool (922-8417) or a small, thin paper clip (size #1) into the hole on the SIM tray.
2. Push the tool straight in firmly until the tray pops out.

Steps For Reassembly

Note the orientation of the tray and SIM card before inserting it into the iPhone.

Caution: Do not force the SIM tray into position, as it could cause internal damage to the iPhone.
Open Device
First Steps
Refer to the Visual/Mechanical Inspection (VMI) Guide to determine whether any accidental damage is present.
Remove any cases or screen protectors.
Follow electrostatic discharge (ESD) precautions.
Turn off the iPhone.

Warning: If the enclosure is separated due to a swollen battery, stop the repair. Do not remove the battery from the device.
Replace the whole unit. Refer to articles TP328: iPhone Safety and HT204762: Enclosure separation due to expanded
battery.

Warning: If the display glass is broken, put on safety glasses and material handling gloves. Use a vacuum cleaner to
remove any shards present on the workspace or the display. Affix a protective display cover or packing tape before removal
to prevent injury or scattering of glass. Do not install the display cover or tape over the edge of the display.

When installing a 4.7-inch Display Protective Cover (923-01094), firmly press the cover onto the broken display to remove air
bubbles and work the adhesive into the cracks in the glass. The cover should be left to settle into place longer for more
damaged displays, up to 12 minutes, before attempting to remove the display. The longer the protective cover is left on the
display, the stronger the bond between the cover and the broken glass.

For video instruction, refer to article SV284: iPhone 6s Open Device Video.
Tools

1. iPhone torque driver (black) (923-0248)

2. iPhone torque driver (green) (923-00105)
3. Security bit (923-0247)
4. JCIS bit (923-0246) for cross-head screws
5. Black stick (922-5065)
6. iPhone 6 Repair Tray (923-00068)
7. Universal Display Removal Fixture (923-00066)
8. iPhone 6s and 6s Plus Display Removal Fixture Adapter (923-00652)
9. Display Adhesive Cutter (923-01092)
10. Display Press (661-03430)
Steps For Removal
1. Use the iPhone torque driver (black) and security bit to remove and discard two security screws next to the Lightning
connector.

2. Secure the iPhone 6s and 6s Plus Display Removal Fixture Adapter to the Universal Display Removal Fixture. Be sure
that the handles of the fixture are fully inserted into the adapter and the thumb screws are tight. Press the iPhone down to
secure the lower suction cups.

3. Adjust the suction cup to the farthest point from the pivot, as close to the Home button as possible without touching it.
Adjust the suction cup on the back of the device to align with the position of the one on the display. Press the iPhone down to
secure the lower suction cups.

Caution: Be sure to use the Universal Display Removal Fixture with iPhone 6s. Other fixtures may cause damage to the
iPhone.
4. Press and hold the release button on the adapter and then press the lever down to secure the upper suction cups to the
display glass.
5. Press and hold the release button on the adapter and then slowly separate the metal bars until resistance is felt. Do not
use excessive force.

6. Turn the knob slowly on the iPhone 6s and 6s Plus Display Removal Fixture Adapter, until the display begins to separate
from the enclosure.
7. Insert the Display Adhesive Cutter between the display and the enclosure until the edge of the cutter is inside the
enclosure. Run the cutter between the display and the enclosure until the display is free.

8. Loosen the four suction cups to release the display and enclosure from the fixture.

9. Gently pull the display toward the bottom of the enclosure to release the display adhesive at the top of the display, then
carefully tilt the display up.

Caution: The iSight camera is located above the display cowling in the enclosure. Lift the display up slightly while tilting it
open to avoid binding the display on the iSight camera. Do not damage the display flexes while lifting the display.

Warning: If the battery is dented, punctured, swollen, or otherwise damaged, then stop the repair. Do not remove the
battery from the device. Reassemble and replace the whole unit.
Refer to articles TP328: iPhone Safety and HT204762: Enclosure separation due to expanded battery.
10. Insert the iPhone into the repair tray. Gently press along the edges of the display to secure the display to the suction
cups. Important: Do not press the back of the display to secure the display to the suction cups. Pressing the back of the
display may affect 3D Touch functionality.
11. Use the iPhone torque driver (green) and JCIS bit to remove and discard two cross-head screws from the battery
connector cowling.

12. Remove the battery connector cowling. Save it for reuse.

13. Use a black stick to disconnect the battery connector from the logic board.

14. Remove and discard four cross-head screws from the display cowling using the iPhone torque driver (black) and JCIS
bit. Save the cowling for reuse.

Important: If a display cowling (923-00618) is not present, then install one upon reassembly.
15. Use a black stick to disconnect three stacked display flex connectors in the order shown below. Gently lift each connector
to reveal the flex connectors below.

16. Remove the display assembly from the enclosure.

17. Use a black stick to remove adhesive residue from the display and the enclosure. Review video instruction for the
recommended adhesive removal method, refer to article SV284: iPhone 6s Open Device Video.
Steps For Reassembly
Important: Make sure that all adhesive is removed from the display and enclosure before applying new adhesive.

1. Align the display adhesive with the enclosure. Important: The flexible release liner must face the enclosure.

923-00647 (Black adhesive for space gray)

923-00649 (White adhesive for gold, rose gold, and silver)
2. Slowly remove the flexible release liner while pressing the adhesive into the enclosure. Important: Do not remove the top
release liners.

3. Use a black stick to adhere the display adhesive to the enclosure.

4. Remove the center section of the top release liner first, followed by the three sections running along the top, right, and
bottom edges.
5. Place the enclosure in the repair tray.

6. Insert the iPhone into the repair tray. Gently press along the edges of the display to secure the display to the suction cups.
Important: Do not press the back of the display to secure the display to the suction cups. Pressing the back of the display
may affect 3D Touch functionality.

Important: Do not remove the remaining release liners.

7. Reconnect three stacked display flex connectors as shown. Press down gently from one edge of the connector to the
other edge until each connector snaps into place. Apply even pressure along the entire length of each connector to ensure
proper seating.

8. Position the display cowling (923-00618) on top of the stacked connectors.

9. Use the iPhone torque driver (green) and JCIS bit to install two new cross-head screws into the display cowling.

1. 923-00617, short
2. 923-00143, long
10. Use the iPhone torque driver (black) and JCIS bit to install two new cross-head screws into the display cowling.

3. 923-00617, short
4. 923-00617, short
11. Connect the battery connector to the logic board.
12. Place the battery connector cowling (923-00623) over the battery connector.

13. Use the iPhone torque driver (green) and JCIS bit to install two new cross-head screws into the battery connector
cowling.

923-00143 long, lower left

923-00622 short, upper right

Important: Do not reuse old screws.

14. Gently loosen the display from the suction cups by pulling each suction cup tab.

Warning: If the battery is dented, punctured, swollen, or otherwise damaged, then stop the repair. Do not remove the
battery from the device. Reassemble and replace the whole unit.
Refer to articles TP328: iPhone Safety and HT204762: Enclosure separation due to expanded battery.

15. Remove the iPhone from the tray.

16. Place the iPhone on a flat, level surface and gently remove the remaining top release liner. Peel the release liner in a
counterclockwise direction starting at the bottom near the headset jack.
17. Align the top of the display with the top of the enclosure. Tilt the display down into the enclosure.
18. Press along the edges of the display until an audible click is heard and the display is flush with the enclosure.

19. Place the iPhone in the Display Press and pull the lever down until the press locks.
20. Wait until the press timer beeps, then lift the lever and remove the iPhone from the press.
21. Use the iPhone torque driver (black) and security bit to install two new security screws on either side of the Lightning
connector.

923-00616 (for space gray and silver)

923-00770 (for gold)
923-00771 (for rose gold)
22. Important: Check iPhone operation using the steps in article TP1045: Functional Test.
Replace Display Assembly
First Steps
This procedure should only be performed by Apple-certified technicians at authorized locations that have a 3D Touch
Calibration Fixture.
Refer to the Visual/Mechanical Inspection (VMI) Guide to determine whether any accidental damage is present.
Remove all saved fingerprints in Settings > Touch ID & Passcode.
Remove any cases or screen protectors.
Follow electrostatic discharge (ESD) precautions. Refer to article OP100: Electrostatic Discharge Precautions and
Myths.
Turn off the iPhone.

Warning: If the display glass is broken, put on safety glasses and material handling gloves. Use a vacuum cleaner to
remove any shards present on the workspace or the display. Affix a protective display cover or packing tape before removal
to prevent injury or scattering of glass. Do not install the display cover or tape over the edge of the display.

When installing a 5.5-inch Display Protective Cover (923-01093), firmly press the cover onto the broken display to remove air
bubbles and work the adhesive into the cracks in the glass. The cover should be left to settle into place longer for more
damaged displays, up to 12 minutes, before attempting to remove the display. The longer the protective cover is left on the
display, the stronger the bond between the cover and the broken glass.

Important:

Display calibration software requires a publicly released version of iOS. For iPhones running beta or SDK versions of
iOS, perform a DFU restore before attempting display replacement and calibration.
Check for iPhone bezel damage that would interfere with proper seating of the display assembly. If the damage is
present, replace the whole unit.

For video instruction, search GSX for “Display Replacement and 3D Touch Calibration Video.”
Tools

Bar code scanner

Steps For Removal

1. Open Device.

Steps For Reassembly

1. Use a replacement display and follow the reassembly steps in article RP1264: Open Device.

2. Important: Display calibration is required after a display assembly replacement. For detailed instructions, search GSX
for “3D Touch Calibration Procedure.”

3. For Retail: Scan the static KBB (Known Bad Board) serial number or type “OLDSERIALNUMBER” in English when
prompted. Note: The serial number field is not case-sensitive.

For AASPs: Refer to the “Adding Display Parts to GSX” section of article OP1796: Creating a Carry-In Repair for
iPhone display repairs.
4. If calibration fails, follow these steps:

Follow software prompts

Reset the iPhone
Attempt display calibration again. Important: Use an alternate fixture if available.
If the calibration fails again, then reseat the cables and attempt calibration again in the last used fixture.
If reseating does not resolve the issue, replace the whole unit. Note the failure in the repair and process the part as
DOA.
Note for AASPs: To resolve calibration failures, refer to article OP1796: Creating a Carry-In Repair for iPhone display
repairs.

5. Important: Check iPhone operation with the steps in article TP1045: Functional Test.
3D Touch Calibration Procedure

This procedure should only be performed by Apple-certified technicians at authorized locations that have a 3D Touch
Calibration Fixture.

The 3D Touch Calibration Fixture is intended to calibrate the 3D Touch and the proximity sensor for iPhone 6s, 6s Plus, 7,
and 7 Plus.

Follow the calibration procedure after an iPhone display replacement.

Important:

The 3D Touch calibration software requires that iOS 10 or later is installed on the iPhone. If the device is not running
iOS 10 or later, then update the software before performing the repair.
The 3D Touch calibration software requires a publicly released version of iOS. For iPhones running beta or SDK
versions of iOS, perform a DFU restore before attempting display replacement and calibration.
The 3D Touch Calibration Fixture features a door interlock to protect technicians. The interlock will prevent parts from
moving so the technician can safely place or pick up the iPhone. Do not bypass or tamper with the door interlock in any
way.
The 3D Touch Calibration Fixture is very sensitive to vibration. Do not do any of the following while calibration is in
progress:
Place any objects on top of the fixture
Move the fixture
Touch the fixture
Vibrate or shake the bench
Play loud music near the fixture
If the 3D Touch Calibration Fixture has been turned off for an extended period of time, then allow the fixture 15 minutes
to warm up before running the calibration.

Refer to article SV345: Display Replacement and 3D Touch Calibration Video for video instruction.

For fixture setup instructions, technical specifications, and electrical and operating requirements, refer to article TP1547: 3D
Touch Calibration Fixture Setup.

Required Tools

3D Touch Calibration Fixture

iMac with 3D TouchCal software

Prepare iPhone for Calibration

Make sure the iPhone battery has a charge greater than 20% before attempting to calibrate the device.
The iPhone must turn on and boot to the lock screen or the home screen before placing the device in the calibration
fixture.
If the device does not boot past the Apple logo, then follow these steps in order:
Reset the iPhone.
Perform an update or restore using iTunes.
If the iPhone is in recovery mode and can not be restored, then perform a whole unit replacement.
If the iPhone does not turn on, then follow these steps in order:
Reset the iPhone.
Connect iPhone to a known-good USB charger.
Open device and reseat battery connector and display connectors.

Important: An iPhone that turns on but has a blank black screen will fail calibration. If a display replacement did not resolve
the issue, then follow the troubleshooting steps for the original issue.

Calibration Procedure

1. Verify the following before beginning the calibration procedure:

The calibration fixture is turned on.
The iPhone has at least 20 percent battery charge.
2. Verify that the calibration fixture door is clear of any obstructions. Close the 3D Touch Calibration Fixture door.
3. Launch the 3D TouchCal software, located in the Applications folder of the iMac. Note: If you receive an error, then quit
the 3D TouchCal software, turn the fixture off and back on again, restart the computer, and relaunch the software.
4. When prompted, open the door, slide the black handle towards the door opening, and insert the iPhone into the
calibration fixture. Align the camera with the cutout on the tray.
Important: Do not open the door until the software prompt appears.
5. Slide the black handle toward the back of the fixture until the iPhone is held firmly in place.
6. Remove the protective film covering from the new display assembly.
Important: Do not touch the display after cleaning. Finger oils cause test anomalies.

7. Slide the connector carrier to plug in the USB to Lightning device under test (DUT) cable. Important: Do not use the
cable on the left side of the carrier to plug in the Lightning connector. Using this cable will damage the fixture.
8. Verify that the calibration fixture door is clear of any obstructions. Close the 3D Touch Calibration Fixture door.

Warning: Do not attempt to open the door during testing. The 3D Touch Calibration Fixture contains moving parts.

Note: Display calibration will take approximately 12 minutes. If calibration fails, then run the calibration again by
repeating steps 3 through 10.
9. When calibration is complete, wait for the Apple logo to appear on the display of the calibrated iPhone before opening
the door to remove the iPhone from the fixture.
Note: If the Apple logo does not appear, then run the calibration process again by repeating steps 3 through 10.
 10. Slide the connector carrier to unplug the USB to Lightning device under test cable. Important: Do not use the cable on
the left side of the carrier to unplug the Lightning connector. Using this cable will damage the fixture.
11. Slide the black handle toward the door opening and remove the iPhone from the calibration fixture.
12. Interpret the calibration results:
PASS: If calibration passes, then perform all functional tests in article TP1045: Functional Test.
FAIL: If calibration fails, follow these steps:
Follow software prompts.
Reset the iPhone. Note: The phone may be in recovery mode. This is expected. Attempt calibration again
with the phone in recovery mode.
Attempt display calibration again. Important: Use an alternate fixture if available.
If the calibration fails again, then reseat the cables and attempt calibration again in the last used fixture. Clean the
iPhone display with a lint-free cloth before attempting calibration.

If reseating does not resolve the issue, replace the whole unit. Note the failure in the repair and process the part as
DOA.

If the 3D Touch Calibration Fixture fails to function, refer to article TP1571: Troubleshooting the 3D Touch Calibration
Fixture.

For fixture setup instructions, technical specifications, and electrical and operating requirements, refer to article TP1547: 3D
Touch Calibration Fixture Setup.
Label Definition

Hand crush hazard

Electric shock hazard

The EU Declaration of Conformity for this fixture can be found in article SM264: Declaration of Conformity for Horizon Fixture
661-02459.
Internal Checks

Missing Internal Parts

If any internal components or parts are missing, refer to article SM252: iPhone Visual/Mechanical Inspection (VMI) Guide,
070-00167 for service eligibility.

Liquid Contact Indicators

If a liquid contact indicator (LCI) is activated (red), then it indicates that the iPhone has had contact with liquid. Refer to
article SM252: iPhone Visual/Mechanical Inspection (VMI) Guide, 070-00167 for service eligibility.

Important: If an internal LCI is activated or if corrosion is present, then reassemble the device and do not proceed with any
modular repair.

iPhone 6

The iPhone 6 contains two internal liquid contact indicators:

1. To the left of the main camera above the battery

2. Near the SIM reader (externally visible)

Note: Remove the SIM tray from the iPhone to view the externally visible LCI. Refer to article RP1194: SIM Tray.

iPhone 6 Plus

The iPhone 6 Plus contains two internal liquid contact indicators:

1. To the left of the main camera above the battery

2. Near the SIM reader (externally visible)

Note: Remove the SIM tray from the iPhone to view the externally visible LCI. Refer to article RP1194: SIM Tray.
iPhone 6s

The iPhone 6s contains two internal liquid contact indicators:

1. To the left of the main camera above the battery

2. Near the SIM reader (externally visible)

Note: Remove the SIM tray from the iPhone to view the externally visible LCI. Refer to article RP1194: SIM Tray.

iPhone 6s Plus

The iPhone 6s Plus contains two internal liquid contact indicators:

1. To the left of the main camera above the battery

2. Near the SIM reader (externally visible)

Note: Remove the SIM tray from the iPhone to view the externally visible LCI. Refer to article RP1194: SIM Tray.
iPhone 7

The iPhone 7 contains two internal liquid contact indicators:

1. To the left of the main camera above the battery

2. On the display assembly (not shown, externally visible)

Note: Remove the SIM tray from the iPhone to view the externally visible LCI. Refer to article RP1194: SIM Tray.

iPhone 7 Plus

The iPhone 7 Plus contains two internal liquid contact indicators:

1. To the left of the main camera above the battery

2. On the display assembly (not shown, externally visible)
Note: Remove the SIM tray from the iPhone to view the externally visible LCI. Refer to article RP1194: SIM Tray.
Receiver
First Steps
Open Device

Important: This procedure should only be performed by Apple-certified technicians.

For video instruction, refer to article SV282: iPhone 6s Receiver Replacement Video.

Tools

1. iPhone torque driver (black) (923-0248)

2. JCIS bit (923-0246) for cross-head screws
3. Nitrile or lint-free gloves

Steps For Removal

1. Use the iPhone torque driver (black) and JCIS bit to remove and discard three cross-head screws from the receiver
cowling.
2. Without removing the cowling from the display assembly, gently lift the cowling. Caution: Avoid damaging the black tape
on the cowling, and do not exceed a 90-degree angle when lifting the cowling. If the tape is damaged, then replace the
display assembly.
3. Wearing nitrile gloves, gently lift the FaceTime camera and move it to the left. Important: Avoid touching the camera lens.

4. Hold the cowling and the camera flex away from the receiver.

5. Remove the receiver, which is located below the camera and the cowling. Note: Avoid touching the gold contacts on the
FaceTime camera flex.
Steps For Reassembly
1. Position the receiver so that the gold springs face up and the oval post on the receiver aligns with the oval mesh opening
on the display assembly.

Note: Avoid touching the gold springs or the gold contacts.

2. Position the FaceTime camera in the lens opening and align the camera flex on the guide pins.
3. Align the receiver cowling (923-00626) on the receiver guide pins.

Note: Avoid touching the gold springs, the gold contacts, or the camera lens.
4. Use the iPhone torque driver (black) and JCIS bit to install three new cross-head screws into the receiver cowling.

923-00731: upper left and upper right

923-00625: lower right

Important: Do not reuse old screws.

5. Use a black stick to smooth the tape on both sides of the cowling. Important: If the tape is torn or damaged, then the
display can not be used. Follow your local procedure for display issues.

6. Follow the reassembly steps in article RP1264: Open Device.

7. Important: Check iPhone operation using the steps in article TP1045: Functional Test.
iSight Camera
First Steps
Open Device

Important:

This procedure should only be performed by Apple-certified technicians.

Wear nitrile or lint-free gloves to prevent contamination of the camera lens.

For video instruction, refer to article SV286: iPhone 6s iSight Camera Replacement Video.

Tools

1. iPhone torque driver (black) (923-0248)

2. iPhone torque driver (green) (923-00105)
3. JCIS bit (923-0246) for cross-head screws
4. ESD-safe tweezers
5. Black stick (922-5065)
6. Nitrile or lint-free gloves
Steps For Removal
1. Use the iPhone torque driver (black) and JCIS bit to remove and discard two cross-head screws from the camera cowling.

2. Remove the camera cowling. Save it for reuse.

3. Use the flat end of a black stick to disconnect the camera flex connector from the logic board.
4. Remove the camera from the enclosure.

Steps For Reassembly

1. Wearing nitrile gloves, remove the protective lens cover from the replacement camera.

2. Position the camera in the enclosure. Important: Ensure that the grounding flex is not trapped under the camera.
3. Connect the camera flex connector to the logic board.

4. Use a black stick to hold the grounding flex in place before installing the camera cowling (923-00621).
5. Use the iPhone torque driver (black) and JCIS bit to install a new cross-head screw (923-00619, short, left) in the camera
cowling.
6. Use the iPhone torque driver (green) and JCIS bit to install a new cross-head screw (923-00620, long, right) in the camera
cowling.

7. Follow the reassembly steps in article RP1264: Open Device.

8. Important: Check iPhone operation using the steps in article TP1045: Functional Test.
Battery
First Steps
Review article TP328: iPhone Safety.
Perform the Open Device procedure.

Important: This procedure should only be performed by Apple-certified technicians.

Warning: If the battery is dented, punctured, swollen, or otherwise damaged, then stop the repair. Do not remove the
battery from the device. Reassemble and replace the whole unit.
Refer to articles TP328: iPhone Safety and HT204762: Enclosure separation due to expanded battery.

Warning: Do not reuse or reinstall a loose battery or a battery that has been removed. Replace it with a new battery. If a
new battery is unavailable, replace the whole unit.

For video instruction, refer to article SV281: iPhone 6s Battery Replacement Video.
Tools

1. iPhone torque driver (gray) (923-00738)

2. JCIS bit (923-0246) for cross-head screws
3. ESD-safe tweezers
4. Black stick (922-5065)
5. iPhone 6 Repair Tray (923-00068)
6. iPhone Battery Fixture (923-00065)
7. Isopropyl alcohol (IPA) wipes

Steps For Removal

1. Use the iPhone torque driver (gray) and JCIS bit to remove and discard two cross-head screws from the Taptic Engine.

2. Remove the Taptic Engine from the enclosure.

3. Use ESD-safe tweezers to gently peel the battery adhesive tabs from the battery.

4. Grasp one adhesive strip and slowly pull it toward the bottom of the iPhone. As the adhesive strip extends, grasp the strip
closer to the battery and continue to pull slowly. Hold the battery with your fingers. Note: If an adhesive strip breaks, then
attempt to retrieve the strip with ESD-safe tweezers. If the strip cannot be retrieved, then attempt to remove the other strip.

Important: Avoid pulling the adhesive strips against components or screws.

Warning: If an adhesive tab or strip breaks off and cannot be retrieved, then do not use tools to pry up the battery. In this
situation, replace the whole unit.
5. Continue to pull slowly until the adhesive strip releases.

Note: If an adhesive strip breaks, then attempt to retrieve the strip with ESD-safe tweezers. If the strip cannot be retrieved,
then attempt to remove the other strip.

6. Repeat steps 4 and 5 with the other adhesive strip.

Note: If an adhesive strip breaks, then attempt to retrieve the strip with ESD-safe tweezers. If the strip cannot be retrieved,
then attempt step 7.

7. Gently use a black stick to lift the battery from the bottom edge.
Warning: If you feel any resistance, then stop the repair. Reinstall the display assembly and replace the whole unit.

8. Use IPA wipes to remove any remaining adhesive from the enclosure underneath the battery.
Steps For Reassembly

1. Position the Taptic Engine in the enclosure.

2. Use the iPhone torque driver (gray) and JCIS bit to install two new cross-head screws (923-00624), one on each side of
the Taptic Engine.

3. Peel the pink release liner from the battery to expose the adhesive that will attach to the enclosure.
4. Position the right edge of the battery in the enclosure and connect the battery connector to the logic board.

5. Carefully lay the battery down into the enclosure, checking that it is centered.
6. Ensure that the roller is set to the center position. Loosen the thumb screw and adjust if needed. Important: The roller
should be moved to the end of its range of motion when adjusted.
7. Place the repair tray into the iPhone Battery Fixture with the battery positioned underneath the roller. Align the white marks
on the tray with the front edge of the vertical tower. Important: The roller must be in the center position for iPhone 6s.
8. Lower the red lever to move the pressure roller into place above the iPhone battery.

9. Slide the tray through the tower. This will cause the roller to press the battery down onto the adhesive strip. Important: Do
not roll past the top edge of the battery.
10. Slide the tray back through the tower to the original position.

Important: Only slide the tray back to the point where the white marks align with the front of the tower.
11. Raise the red lever to raise the pressure roller.

12. Remove the repair tray from the fixture.

13. Use a black stick to disconnect the battery connector from the logic board.
15. Follow the reassembly steps in article RP1264: Open Device.

16. Gently shake the iPhone and listen for a battery rattling sound. If the battery is moving, then open device, repeat
reassembly steps 7–12, and close device. If rattling still occurs, then replace the battery with a new battery.

17. Important: Check iPhone operation using the steps in article TP1045: Functional Test.
Completing a Repair

Test Functionality

Test the device according to the procedures outlined in TP1045: Functional Test. Attempt to repeat the original issue(s)
reported by the user, using whatever function(s) of the device were affected.

The device should be 100 percent operational before giving it back to the user.

Verify Cellular Account

Make sure the user's SIM card is installed and ask the user to verify their phone number is correct in Settings > Phone.

Clean Device

Clean the device with a micro-fiber polishing cloth. DO NOT use chemicals or liquids.

Handle Defective Parts

All defective modules should be returned to Apple. Reuse the packaging that contained the replacement part(s).
iPhone Functional Test

The purpose of this procedure is to determine the functional state of an iOS device before and after a repair. Before a repair,
use this procedure to determine if any additional service is needed. After a repair, for devices running 10.3 or later, use
Diagnostics Mode to run the AST 2 diagnostic suite(s) recommended in TP1570: Diagnostics Mode to verify the device’s
functionality. Devices running iOS 10.2.1 and earlier should continue to use the functional tests listed in this article. Note:
Some feature-specific tests may not apply to the device under test.

Attempt to repeat the original issue or issues reported by the user and verify that no new issues are present after opening the
device. If the user is reporting battery issues, use AST 2 to test the battery. Confirm that the device is fully operational before
returning it to the user. Use AST 2 diagnostics to assist in testing for reported issues. See TP1279: Supported Products and
Tests for more information on AST 2 diagnostics.

1. Test Cellular and Wi-Fi Connectivity, Video Playback, and Speaker Sound Quality
2. Test Bluetooth
3. Test Headset and Proximity Sensor
4. Test Bottom Mic, Speaker, and Receiver Sound Quality
5. Test Cameras, Rear Mic, and Front Mic
6. Test Multi-Touch and Accelerometer
7. Test Buttons, Switches, and Vibe
8. Test Ambient Light Sensor
9. Test Location Services
10. Test Touch ID (iPhone 5s and later)
11. Test 3D Touch and Taptic Engine (iPhone 6s and later)

1. Test Cellular and Wi-Fi Connectivity, Video Playback, and Speaker Sound Quality

a. Run the Mobile Resource Inspector (MRI) diagnostic suite in AST 2, which tests for the presence of Wi-Fi
hardware.

b. Check that the user’s SIM card is installed. Ask the user to verify that their phone number is correct in Settings
> Phone.

c. Make a test phone call to an approved toll-free number. This will test cellular connectivity and sound quality for
phone calls.

d. Go to Settings > Wi-Fi and connect to a known-good Wi-Fi network.

e. Play video from [Link] and verify that the video and audio play correctly. This will test the video playback
and the speaker. For iPhone 7 and 7 Plus: Hold device in landscape orientation. Go to Settings > General >
Accessibility and adjust balance to the left, and then to the right. Be sure that Mono audio is turned off. Replay the
video to test the left and right speakers in isolation.

f. Repeat steps d and e connected to a 2.4 GHz network and connected to a 5 GHz network, if available.

2. Test Bluetooth

a. Run the MRI diagnostic suite in AST 2, which tests for the presence of Bluetooth hardware.
 b. Make a known-good Bluetooth device available locally. Check that the Bluetooth device is on and discoverable.

c. On the customer’s device, go to Settings > Bluetooth.

d. Verify that Bluetooth is on. The device will search for nearby Bluetooth devices.

e. Pair the user’s device with the Bluetooth device.

f. To unpair a device, tap the blue circle to the right of the device’s name and then tap “Forget this Device.”

3. Test Headset and Proximity Sensor

a. Connect EarPods to iPhone.

b. Launch the Voice Memos app.

c. Record a short voice memo by tapping the red circle. Blow in to the headset microphone to verify functionality.

d. While recording, cover the top front of the iPhone with your hand. The display should go blank.

e. Remove your hand. The display should turn back on when the proximity sensor is uncovered.

f. When finished recording, tap Done.

g. Enter a name for the recording, then tap OK.

h. Tap the recording.

i. Tap the play (triangle) button to begin playback. Listen to the playback through the EarPods, and adjust volume
using the headset remote control.

j. Make a test phone call with a known-good SIM and with full cellular signal strength for at least one minute.
During the call, verify the sound quality of the EarPods and headset microphone.

4. Test Bottom Mic, Speaker, and Receiver Sound Quality

a. Launch the Voice Memos app.

 b. Record a short voice memo by tapping the red circle.

c. When finished recording, tap Done.

d. Enter a name for the recording, then tap OK.

e. Tap the recording.

f. Tap the play (triangle) button to begin playback. Note: To toggle between receiver and speaker, use the
Speaker button in the top right corner of the display.

g. Make a test phone call with a known-good SIM and with full cellular signal strength for at least one minute.
During the call, verify the sound quality of the receiver, speaker, and microphone.

5. Test Cameras, Rear Mic, and Front Mic

a. Run the MRI diagnostic suite in AST 2, which tests for the presence of front and rear cameras.

b. Remove any protective case that may interfere with the camera lens or flash.

c. Download the iPhone Camera Test Image (PDF) and print out a color copy on white, unlaminated paper. Do
not modify, alter, or laminate the image.

d. Launch the Camera app. Aim the device at a clean, blank sheet of white paper.

e. Move the device slowly and inspect the preview image for anomalies, such as circles or dust spots.

f. Record video with the iSight camera. Check the recording for video and audio quality. This will test the iSight
 camera and rear mic.

g. Take photos and check focusing with the iSight camera.

Start in landscape orientation and hold the device eight inches (~20 cm) from the test image.
iPhone 6 or newer: The test image should quickly come into focus.
Other models: Once steady, the yellow focus square should appear briefly and the test image should be in
focus.

Keep the device in landscape orientation and hold the device three feet (~1m) from the test image.
iPhone 6 or newer: The test image should quickly and seamlessly come into focus.
Other models: Once steady, the yellow focus square should appear shortly, with the test image eventually
brought into focus.

Rotate the device to portrait orientation and hold the device three feet (~1m) from the test image.
iPhone 6 or newer: In a well-lit room, the test image should stay in focus as you rotate. If the room is not
well lit, the yellow focus square may appear. The image should not jump around or be severely out of focus
during rotation.
Other models: Once steady, even though the test image is already in focus, the yellow focus square may
still appear in the preview indicating that the camera is trying to refocus. This is normal. Once the focus is
complete, the test image should still be in focus.

Keep the device in portrait orientation and hold the device eight inches (~20 cm) from the test image.
iPhone 6 or newer: The test image should quickly come into focus.
Other models: Once steady, the yellow focus square should appear shortly, with the test image eventually
coming into focus.

Verify that the primary colors are representative of the printed test image and that there are no dark spots
near the edges of the photo.

h. Change the focus area and set the exposure: The yellow square on the screen shows the area where the
camera is focusing the shot. Tap the screen to focus on the circle of the test image.

i. Set flash mode (camera or video mode): Tap the flash button, then tap On.

If possible, take the photo in a dim or darkened area to show where the flash is lighting.
Check that the flash is lighting the circle in the test image and that the flash is not shifted to one side.

j. Zoom in or out: Pinch the screen, then use the slider at the bottom of the screen to zoom in or out.

k. Touch the icon to select the FaceTime camera. Repeat steps d–i above. This will test the FaceTime camera,
front mic, and the Retina Flash. Note: The FaceTime camera does not zoom, and only has a flash on iPhone 6s,
6s Plus, SE, 7, and 7 Plus. The Retina Flash is only available in photo and square modes. It may be easier to
hold the printed test image in front of the iPhone to test the FaceTime camera.

Additional Testing for iPhone 7 Plus:

Use the iSight camera slow-motion mode to record short videos of the printed test image and verify video quality.

a. Switch the camera to slow-motion mode and keep the device in either landscape or portrait
orientation.

b. Set to 1x zoom, hold the device eight inches (~20cm) from the test image, tap to focus, and record
a short video. Pinch the screen to zoom in and out.

c. Stay in 1x zoom, hold the device three feet (~1m) from the test image, tap to focus, and record a
short video. Pinch the screen to zoom in and out.

d. Tap 1x to switch to 2x zoom, hold the device three feet (~1m) from the test image, tap to focus, and
record a short video. Pinch the screen to zoom in and out.

e. Stay in 2x zoom, hold the device 20 inches (~50cm) from the test image, tap to focus, and record a
short video. Pinch the screen to zoom in and out.

6. Test Multi-Touch and Accelerometer

a. Run the following AST 2 diagnostic suites: use Multi-Touch to test for Multi-Touch response issues; use
Unexpected Touch to test for overly sensitive touch response issues; use MRI to test for the presence of Multi-
Touch and Accelerometer hardware.
 b. Launch the Calculator app to test all but the top section of the screen. Hold the device in a vertical plane
(upright), not horizontal (flat). Tap each button on the calculator to verify activity.

c. Rotate the device to the left to launch the scientific calculator. Tap each of the keys. Rotate the device 180
degrees to the right and tap each of the keys.

7. Test Buttons, Switches, and Vibe

Test buttons, switches, and vibe for expected functionality and tactility.

a. Run each of the button and switch diagnostic suites in AST 2. Each suite tests the functionality of a specific
button or switch.

b. Test the Home button using the following steps, depending on model.

iPhone 6s, 6s Plus, SE and earlier

Test clicks and double-clicks on the Home button.

Press and hold the Home button for Voice Control or Siri.
With the display off, press the center of the Home button and verify that the display turns on.
Use the pointed end of a black stick to repeat the same test for the top, bottom, left, and right edges of the
Home button (as shown by the numbers in the image below). The display should turn on when pressing any
of these five locations.

If no functional issues are found after testing the button with a black stick, use your finger or thumb to test
for button stiffness, looseness, or mechanical symptoms.

iPhone 7 and 7 Plus

 Test single-clicks and double-clicks on the Home button.
Press and hold the Home button for Voice Control or Siri.
With the display off, press the center of the Home button and verify that the display turns on.
When pressing the Home button, verify that the taptic feedback simulates a physical button press.
If the Home button does not respond in the above steps, test Touch ID functionality in Section 10 of this
article.

c. Use your finger to repeatedly press the volume up/down buttons and verify that the sound level indicator on the
display is changing.

d. Use your finger to toggle the Ring/Silent switch back and forth and look for a bell icon on the screen.

e. Press the Ring/Silent switch and verify that the bell icon does not appear on the screen. Note: Do not toggle
the switch.

f. Test the vibrate function.

1. Go to Settings > Sounds > Ringtone > Vibration.

2. Choose S.O.S.
3. Verify that the phone vibrates in the correct pattern.

g. Locate the Sleep/Wake button on the device, near the top right corner.

Use the pointed end of a black stick to press the left side of the Sleep/Wake button (1 in image below) once,
to put the device into sleep mode (the display will turn off).
Use the pointed end of a black stick to press the center of the Sleep/Wake button (2 in image below) once,
to wake the device.
Use the pointed end of a black stick to press the right side of the Sleep/Wake button (3 in image below)
once, to put the device into sleep mode (the display will turn off).
Use your finger to press the button again to wake the device.
Use your finger to press and hold down the Sleep/Wake button until “slide to power off” appears on the
screen.

h. If no functional issues are found after testing buttons with a black stick, use your finger or thumb to test for
button stiffness, looseness, or mechanical symptoms.

8. Test Ambient Light Sensor

The ambient light sensor (ALS) automatically adjusts the display brightness to an appropriate level for the current ambient
light conditions. The ALS brightens the display when using the device in a bright light environment, and dims the display in
low light.

a. Run the MRI diagnostic suite in AST 2, which tests for the presence of ALS hardware.

b. Toggle Auto-Brightness off and then on in Settings > Display & Brightness.

c. Press the Sleep/Wake button to put the device into sleep mode.

d. In a bright light environment, cover the top third of the front of the device to block the light (the base of your
hand works well). The ALS is located near the receiver.

e. Press the Sleep/Wake button to wake the device. While the ALS is covered, the display should be dim.

f. Uncover the top of the device. After a few seconds, the display should return to its normal brightness.
9. Test Location Services
Location services depend on data service availability. Data services are subject to change and may not be available in all
areas. This may result in unavailable, inaccurate, or incomplete maps, directions, or location-based information. Maps uses
Wi-Fi hotspots to determine the most accurate location. For more information, refer to article HT203033: About privacy and
Location Services in iOS 8 and later .

a. Run the MRI diagnostic suite in AST 2, which tests for the presence of gyroscope and compass hardware.

b. Go to Settings > Privacy > Location Services and turn on Location Services.

c. Launch the Maps app and tap the arrow in the lower left corner of the screen. Maps should display the
device’s current location.
 d. Open the Compass app.

e. When the device displays the calibration alert, tilt the screen to move the red ball around the circle.

f. Verify that when the iPhone is rotated, the heading shown on the screen changes according to the motion of the
device.

10. Test Touch ID (iPhone 5s and later)

This test should be performed with the user to verify Touch ID functionality. Ensure that the Home button and your finger are
clean and dry.

a. Run the MRI diagnostic suite in AST 2, which tests for the presence of Touch ID hardware.

b. Go to Settings > Touch ID & Passcode and tap “Add a Fingerprint...”

c. Hold the device as you normally would when touching the Home button.

d. Touch your finger to the Home button and hold it there until you feel a quick vibration or you are asked to lift
your finger. Tip: Do not press the button, just touch lightly.

e. Continue to touch and lift your finger slowly, making small adjustments to the position of your finger each time.

f. Once the initial scanning is complete, you will be asked to adjust your grip in order to capture the edges of your
 fingerprint.

g. Hold the device as you normally would when unlocking it, touching the adjacent outer areas of your fingertip
instead of the center portion you initially scanned.

h. Press the Sleep/Wake button to lock the screen.

i. Press the Home button or Sleep/Wake button once to wake the device and keep your finger lightly on the Home
button. The device will unlock when the fingerprint is recognized.

11. Test 3D Touch and Taptic Engine (iPhone 6s and later)

This test should be performed with the user to verify 3D Touch and Taptic Engine functionality.
Note: The iPhone must pass the Multi-Touch test above or the AST 2 diagnostic suites: Multi-Touch, Unexpected Touch,
and MRI.

a. Go to Settings > General > Accessibility > 3D Touch and confirm that the 3D Touch setting is enabled and
sensitivity is set to Medium. 3D Touch must be enabled for 3D Touch and Taptic Engine functionality.

b. Go to Settings > General > Accessibility > Vibration to enable the Taptic Engine.

c. Use the 3D Touch Sensitivity Test to check the Peek and Pop functions. Look for the visual feedback and feel
for the haptic feedback.

Peek Pop

d. Press the Home button to return to the Home screen.

e. Hold the iPhone with the display perpendicular to the floor.

f. Firmly press on one icon in the center of the display to test 3D Touch. Look for visual feedback. If the app does
not support 3D Touch, then the area around the app icon will blur. If the app supports 3D Touch, then a
contextual menu will appear with a background blur.

3D Touch Support No Support

g. Feel for haptic feedback when pressing the app icons.

h. Hold the iPhone with the display parallel to the floor and repeat steps f and g.
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