Scribd
Upload
3 views1 page

Dining Experience Complaint Resolution

The author recounts a dining experience where they found a live fly in their soup, leading to a loss of appetite and a complaint to the manager. The restaurant staff confirmed the issue, apologized, and offered a discount voucher as compensation. Despite the shocking incident, the author felt it was an accident and was ultimately satisfied with the resolution.

Uploaded by

Hoang Minh Vu
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
3 views1 page

Dining Experience Complaint Resolution

The author recounts a dining experience where they found a live fly in their soup, leading to a loss of appetite and a complaint to the manager. The restaurant staff confirmed the issue, apologized, and offered a discount voucher as compensation. Despite the shocking incident, the author felt it was an accident and was ultimately satisfied with the resolution.

Uploaded by

Hoang Minh Vu
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

I recall making a complain once when I was out eating with my family.

If Im
not mistaken and this is how the story goes. We ordered 4 bowls of soup for
each and everyone of us but the thing is my bowl contained a huge fly, which
was still alive, wigging in the bowl.
We were all shocked by what we just saw, I was deeply disgusted and lost my
appetite for that night. I immediately rushed to the counter and demanded to see
the manager. Now the staffs there were obviously confused, they asked me what
had happened and I said in an angry tone:” There is a living fly in my soup
bowl”, after hearing that they ran over to check out if my words were correct.
To their surprise, the fly was in fact in there. After seeing that, they gave our
family an apology and called out to the manager. Afterward, he appeared and
said sorry to all four of us and promised to compensate by giving us a special
voucher with a huge discount. Since my parents didn’t want to cause a ruckus,
they accepted the kind gift and we all moved on.
To sum it up, the event was pretty shocking but I didn’t really think much of it
after. Personally, I think accidents are bound to happen so it wasn’t too big of a
deal to me, plus i got a free voucher out of it so yknow, I was pretty sastified
after the whole occurance

You might also like