Shell Energy Retail Limited, PO Box 6363, Coventry, CV3 9LR

Emergencies
Loss of supply? Call 105

Smell gas? Call 0800 111 999

Other enquiries
Call our customer service on 0330 094 5800
Rota Load Block
Alpha Identifier A
Mrs. Mary King Account number 3894850
30 Cedar Road Statement number 130117268
WD19 4QW Statement date 03 Aug 2023
Statement period 29 Jun 23 - 01 Aug 23
VAT registration number GB 867 2447 91
Supply address 30 Cedar Road
WD19 4QW

Hello Mrs. King

Your Electricity and Gas Statement

Previous balance £293.82 CR You pay by monthly Direct Debit so
don't worry, you don't need to do
anything. This balance will be carried
Payments received £352.00 forward to your next statement. Your
fixed payment of £229 will be
Balance £645.82 CR collected as usual by Direct Debit on
or soon after 21 August 2023.

If you believe you won’t be able to

Total charges this bill £91.10 make an upcoming payment and have
been affected by COVID-19, please
Electricity £63.93 contact our dedicated team at
paymentadvice@[Link]

Gas £35.62 This bill is based on

Cancelled bills £8.45 CR
actual readings.

ACCOUNT BALANCE £554.72 CR

Could you pay less?

Your Personal Projection is £1,466 per year for electricity and £1,436 per year for gas. This is your estimated energy spend for
your current tariff assuming you use the same amount of energy as you did last year. It includes any discounts and charges like VAT.
Please note you are on a variable price tariff and prices may go up or down.

Our cheapest variable tariff

Congratulations! You are already on our cheapest variable tariff. We will let you know if this changes.

Our cheapest tariff overall

Energy August 2024 v16 Direct Debit - over the next 12 months you could save £20.70

Tariffs may be withdrawn at any time. Switching tariffs may involve moving to different terms and conditions. Visit our website for
details. Remember - it might be worth thinking about switching your tariff or supplier. For more information on your tariff and
switching, see overleaf.
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The Registered Office of Shell Energy Retail Ltd is Shell Energy House, Westwood Way, Westwood Business Park, Coventry, CV4 8HS, UK.
Registered in England and Wales. Company number 05070887.
 Shell Energy Retail Limited, PO Box 6363, Coventry, CV3 9LR

Account number 3894850

Statement date 03 Aug 2023

Page 2 of 7

About your tariff

Information about your current tariff*. You can use it to compare to others we have available.
*if you have recently changed tariff your bill may be based on your previous tariff rates

Electricity Gas

Tariff name: Flexible 11 Direct Debit ebill Tariff name: Flexible 11 Direct Debit ebill
Payment method: Direct Debit Payment method: Direct Debit
Tariff end date: n/a Tariff end date: n/a
Exit fees*: n/a Exit fees*: n/a
* if you cancel more than 49 days before the tariff end date

Annual usage 4,255 kWh Annual usage 17,979 kWh

(may include estimates) (may include estimates)
Your tariff rates
Unit rate per kWh: Day - 30.720p Unit rate per kWh: 7.398p
Night - 30.720p
Standing charge: 43.65p per day Standing charge: 29.11p per day

Prices inclusive of VAT

About your usage

Electricity (kWh) Gas (kWh)

182 330
153 280

This period last year This period This period last year This period
These charts compare your recent energy usage with the same period last year. Estimates may have been used to calculate your
energy use.

Any questions? Visit [Link], email [Link]@[Link], or call our customer service
team on 0330 094 5800.

The Registered Office of Shell Energy Retail Ltd is Shell Energy House, Westwood Way, Westwood Business Park, Coventry, CV4 8HS, UK.
Registered in England and Wales. Company number 05070887.
 Shell Energy Retail Limited, PO Box 6363, Coventry, CV3 9LR

Account number 3894850

Statement date 03 Aug 2023

Page 3 of 7

Cancelled bills
The following bills have been credited due to new information provided by you or your new/previous supplier if you have recently
switched.

We have credited back any bills which cover the affected period.

We have then re-billed you taking into account the up to date information where applicable, which you can see on the following
pages detailing your energy usage.

TOTAL £8.45 CR

Date Product Amount

30 Jun 2023 Day Rate £4.66 CR

30 Jun 2023 Night Rate £0.55 CR
30 Jun 2023 Usage Charge - Gas £2.84 CR
31 Jul 2023 VAT £0.40 CR

The Registered Office of Shell Energy Retail Ltd is Shell Energy House, Westwood Way, Westwood Business Park, Coventry, CV4 8HS, UK.
Registered in England and Wales. Company number 05070887.
 Shell Energy Retail Limited, PO Box 6363, Coventry, CV3 9LR

Account number 3894850

Statement date 03 Aug 2023

Page 4 of 7

Your payments
TOTAL £352.00
Date Payment Type Amount

21 July 2023 Direct Debit - Payment £352.00

The Registered Office of Shell Energy Retail Ltd is Shell Energy House, Westwood Way, Westwood Business Park, Coventry, CV4 8HS, UK.
Registered in England and Wales. Company number 05070887.
 Shell Energy Retail Limited, PO Box 6363, Coventry, CV3 9LR

Account number 3894850

Statement date 03 Aug 2023

Page 5 of 7

Electricity statement
Your total new electricity charges £63.93 Electricity
supply number
Standing Charge Electricity 31 days x 41.57p per day £12.89
2 811 1
S
Usage charge single rate - electricity £48.00 10 1242 9331 566
Total supply charges £60.89
Plus VAT at 5% £3.04 Loss of supply?
If you stop paying by Direct Debit your electricity Standing Charge will go up by up to £48 (including Call 105 or
VAT) per fuel per year. 0800 783 8838

Electricity readings for meter Z05SN04226

Read types:
Register Type Period Opening Closing kWh C = Customer
read read E = Estimate
03 Night Rate 29/06/23 - 01/07/23 16593.000 C 16594.694 E 1.694 kWh
D = Deemed
R = Routine
03 Night Rate 01/07/23 - 01/08/23 16594.694 E 16621.000 C 26.306 kWh
S = Smart
Electricity readings for meter Z05SN04226 I = Initial
F = Final
Register Type Period Opening Closing kWh
read read

04 Day Rate 29/06/23 - 01/07/23 100972.000 C 100980.129 E 8.129 kWh

04 Day Rate 01/07/23 - 01/08/23 100980.129 E 101107.000 C 126.871 kWh

Total units 163.000 kWh

Charges
Period Type kWh Rate (£) Price

29/06/23 - 01/07/23 Night Rate 1.694 0.32363 £0.55

01/07/23 - 01/08/23 Night Rate 26.306 0.29257 £7.70
29/06/23 - 01/07/23 Day Rate 8.129 0.32363 £2.63
01/07/23 - 01/08/23 Day Rate 126.871 0.29257 £37.12

Total £48.00

The Energy Price Guarantee has been applied to your bill. This will save a typical dual fuel household
around £700 this Winter, based on what prices would have been under the October price cap. A
Government-led review will be conducted to consider energy support after 31 March 2023.

Having trouble
understanding your bill?

Click here for help

The Registered Office of Shell Energy Retail Ltd is Shell Energy House, Westwood Way, Westwood Business Park, Coventry, CV4 8HS, UK.
Registered in England and Wales. Company number 05070887.
 Shell Energy Retail Limited, PO Box 6363, Coventry, CV3 9LR

Account number 3894850

Statement date 03 Aug 2023

Page 6 of 7

Gas statement
Gas supply number
Your total new gas charges £35.62 2974474605
Standing Charge Gas 31 days x 27.72p per day £8.59
Usage charge - gas £25.33 Smell gas?
Call 0800 111 999
Total supply charges £33.92
Plus VAT at 5% £1.70 Read types:
C = Customer
If you stop paying by Direct Debit your gas Standing Charge will go up by up to £48 (including VAT) per E = Estimate
fuel per year. D = Deemed
R = Routine
Gas Readings for Meter G4A05203560101
S = Smart
Gas Meter Type - Metric
I = Initial
Units are measured in cubic meters (m3).
F = Final
Opening Read Opening Closing Read Closing
read date type read read date type read Units m3 Gas Safe Register
29/06/23 C 40164.0 01/07/23 E 40165.9 1.9 1.9 Gas Safe Register
01/07/23 E 40165.9 01/08/23 C 40195.0 29.1 29.1 replaced the CORGI gas
register in Great Britain
Total m3 31 m3
and Isle of Man. Always
use a Gas Safe registered
How we calculate your gas charges engineer to install, repair
m3 to kWh conversion and service your gas
Date m3 Correction factor Calorific value kWh Rate (£) Price appliances. Always ask to
01/07/23 1.9 x 1.02264 x 39.9 ÷ 3.6 = 21.535 x 0.09717 = £2.09 see their ID card. Be gas
01/08/23 29.1 x 1.02264 x 39.9 ÷ 3.6 = 329.827 x 0.07046 = £23.24 safe. For more information
and to find and check an
Total usage charges = £25.33
engineer go to
A correction factor of 1.02264 is applied to account for fluctuations in temperature and pressure of gas in the UK.
[Link]
The Calorific value is the amount of energy released when gas is burnt. The quality of gas varies slightly every day so [Link]
the average Calorific value for the statement period is used when calculating the number of kilowatt-hours used. or call
0800 408 5500.
The Energy Price Guarantee has been applied to your bill. This will save a typical dual fuel household
around £700 this Winter, based on what prices would have been under the October price cap. A
Government-led review will be conducted to consider energy support after 31 March 2023.

Having trouble
understanding your bill?

Click here for help

The Registered Office of Shell Energy Retail Ltd is Shell Energy House, Westwood Way, Westwood Business Park, Coventry, CV4 8HS, UK.
Registered in England and Wales. Company number 05070887.
 Shell Energy Retail Limited, PO Box 6363, Coventry, CV3 9LR

Account number 3894850

Statement date 03 Aug 2023

Page 7 of 7

How we estimate Gas calculation

If you have a smart meter or if you submit a meter We use the following example formula to calculate your gas charges:
reading every month then we will send you a bill based
Your units 2
on your actual energy usage.
Volume Correction Factor x1
If you don't have a smart meter or if you are unable Metric Units 2
submit a meter reading every month then your bill will be Volume Correction *1 x 1.02264
estimated. Calorific Value *2 x 39.3
Convert to kWh / 3.6
For more information on how we estimate your bills
kWh used 22
please visit the Help and Advice section of our website
[Link] * 1 The change in pressure of gas from sea level to your home
* 2 The amount of energy released when gas is burned

Paying your bill

The easiest way to pay is by Direct Debit, we will let you know if your payment needs to go up or down to make sure you always remain on track
based on any changes in the amount of energy that you use. You can also make a payment online using your My Account login or by phone using a
credit or debit card, to do this call us on 0330 094 5800. We also accept payment via a bank transfer or cheque, make sure you use your Shell
Energy Account number as the reference so we can quickly apply the payment to your account. To pay via bank transfer you'll need our bank details:
Bank Barclays Sort Code 20-00-00 Account Number 53764680 Payee Shell Energy Retail Limited
Please send cheques to: Shell Energy Retail Limited, PO Box 6363, Coventry, CV3 9LR.
If you are struggling to pay there is support and information on our website or you can call us on 0330 094 5800 and we can discuss your options.

Need assistance? Additional Services and our Priority Services Register

If you have a query about your energy bill or need help understanding it If your circumstances mean that you need extra support from us (for
then talk to our customer service team. example, you may be of pensionable age, disabled, suffer from
ill-health, or have young children) we have a range of additional free
Customer service: 0330 094 5800 services which may help.
[Link]@[Link]
We offer a range of services to assist you if you are having difficulty You can also ask to be added to our Priority Services Register (PSR).
paying your bill. Our obligations are set out in our statement "I’m For further information, take a look at our website. You can register
struggling to pay my bill – what should I do?" and in our policy "Paying online, download the application form, or call us on 0330 094
your bill – help for domestic customers". Both are available on our website. 5800 to find out more.
Contact our Credit Control team on 0330 094 5800

Complaints and Independent Advice

If you have a complaint, we want to resolve it quickly and effectively. Call us on 0330 094 5800, or you can find full details of our complaint
handling procedure on our website, [Link]. If you'd like a free copy, just ask.

You can get help with an energy problem if you are struggling to pay your energy bill or if you have a problem with your meter. Citizens Advice and
Advice Direct Scotland are the official sources of free and independent energy advice and support.

If you live in England or Wales, go to [Link]/energy or contact the Citizens Advice consumer service on 0808 223 1133. For
Relay UK, call 18001 then 0808 223 1133. To contact a Welsh-speaking adviser call 0808 223 1144. Calls are free.

If you live in Scotland, go to [Link] or contact Advice Direct Scotland on 0808 196 8660. Calls are free.

For British Sign Language enquiries, go to [Link].

If we've let you know we've done all we can to resolve your complaint and you're still not satisfied, or if your complaint has not been resolved within 8
weeks of first being raised, you can refer it to Ombudsman Services: Energy on 0330 440 1624 or at
[Link]/sector/energy. They are free and independent, and we are bound by their decision.

Our fuel mix Moving home?

To see how we generate your electricity supply, and its Don’t forget to let us know! We need the date of your move, your final
environmental impact, visit meter readings and your forwarding address. Call us on 0330 094 5800
[Link]/info/energy/fuel-mix.
Alternatively, use our web service at the below address:
[Link]/moving

The Registered Office of Shell Energy Retail Ltd is Shell Energy House, Westwood Way, Westwood Business Park, Coventry, CV4 8HS, UK.
Registered in England and Wales. Company number 05070887.