Technology Solutions and Professional Services

Key Remote and Onsite Services Model

REMOTE AND ONSITE INFRASTRUCTURE MANAGEMENT
Database services - Oracle | SQL Server | DB2 | MySQL Middleware services - IBM Websphere | IBM Lotus | IBM WebSphere Commerce | IBM Tivoli System Administration services - AIX | Solaris | Windows |Unix | Linux | Mainframe|MVS | i-Series Open Source services - Apache Tomcat | Jboss | LifeRay Portal | MySQL Testing Services - WinRunner | LoadRunner | Test Director | Rational Tools

REMOTE AND ONSITE APPLICATION DEVELOPMENT SERVICES

Design, Development, Testing, Deployment, Support - Contract (on site consultants ) - Remote component solutions - Product / application enhancements

IBM Products Supported by HeadStream

IBM Enterprise Products :

IBM WebSphere Application Server IBM WebSphere Portal IBM WebSphere Commerce IBM WebSphere Process Server IBM WebSphere MQ IBM Rational Application Developer IBM Tivoli Products IBM Lotus Domino IBM Content Accelerator IBM HTTP Server IBM DB2

Sizing and Scoping of IBM WebSphere Commerce ( WCS) Environments Site design and architecture IBM WebSphere Commerce Installation and Configuration Clustering for High Availability, Scalability and fail-over Install Configure WebSphere Commerce Build and Deploy Tool Migration Automation of Deployments and Installs Gift registry Setup Coremetrics Setup OmniFind Search Setup Sales Center Setup Application Design using RAD Performance Tuning the WCS Environments Search engine optimizations Configure vertex Administration Automation. Training Mentoring

Sizing and Scoping of WebSphere Application Server Environments WebSphere Assessments WebSphere Installation and Configuration Clustering for High Availability, Scalability and fail-over Migration Automation of Deployments and Installs Application Design using RAD Performance Tuning the WebSphere Environments Administration & Deployment Automation using jacl and jythin scripts Training & Mentoring

Sizing and Scoping of IBM WebSphere Portal ( WP ) Environments Portal System Architecture Portal Proof of concept IBM WebSphere Portal Installation and Configuration Configuring databases, user registries, security, SSO Administering portal sites Developing portlets Clustering for High Availability, Scalability and fail-over Migration Application Design using RAD , Dashboards Automation of Deployments and Installs Performance Tuning the WP Environments Portal Administration Automation using the xmlaccess Training Mentoring

Sizing and Scoping of IBM WebSphere Process Server ( WPS ) Environments Process Server System Architecture Process Server Proof of concept IBM WebSphere Process Installation and Configuration Configuring Process Server in Gold , Server or Bronze topologies Clustering for High Availability, Scalability and fail-over Migration Setup WebSphere Enterprise Service Bus Setup WebSphere Business Monitor Setup WebSphere Integration Developer Application Design Performance Tuning the WPS Environments Process Server Administration Automation Training Mentoring

Sizing and Scoping of IBM WebSphere MQ ( WMQ ) Environments System Architecture IBM WebSphere MQ Installation and Configuration Clustering for High Availability, Scalability and fail-over Migration Application Design using MQ Performance Tuning the WMQ Environments Application Programming using native MQ interfaces & JMS (Java Messaging System) Administration Automation. Training Mentoring

Sizing and Scoping of IBM WebSphere Message Broker ( WMB ) Environments System Architecture IBM WebSphere Message Broker Installation and Configuration Clustering for High Availability, Scalability and fail-over Migration Application Design Performance Tuning the WMB Environments Administration Automation. Training Mentoring

Remote and Onsite Professional Services

Comprehensive range of server services - from a single provider ( HSI ) Hosting site independent : Server infrastructure supported at your sites, 3rd party sites like RackSpace , Prominic. Available in flexible, modular service packages Minimal transformation to your existing server environment

Remote and Onsite Managed Services Portfolio of Services

D at ab as M id es dl e ET war e L R En e p o rti te n rp ris g Sy e st A em pp s C on Adm te in nt M gm t.

Services
X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X Monitoring X Install / Configure Software X Apply Patches X Software Upgrades Database Creation X Maintenance | Administration X Production Support X Migrations X Testing / Performance Tuning

ClientOn Offsite site

X X X X X X X X x

X X X X X X X X x

Remote Managed Services Horizontals supported

Databases Middleware ETL / Reporting Enterprise Application Sevices
Informatica Peoplesoft (HCM | Finance | EPM | CRM | SCM) Oracle Apps (HR | Finance | OBIEE | SCM) SAP (HR | Finance | CRM | SCM | BW)

System Administration
Windows

Testing

MS SQL Server IBM Websphere IBM Lotus IBM WebSphere Commerce Oracle BEA Weblogic

Loadrunner

Datastage

Unix

Winrunner

Informix

LifeRay (open)

Business Objects

Linux

Rational Tools

MQSQL DB2

JBoss (open) IBM Tivoli Apache Tomcat(open) Lotus

Cognos Hyperion

MS Dynamics JAVA/J2EE C/C++ Tandem

AIX Solaris Mainframe / MVS

Test Director

Remote and Onsite Application Development Services

Application Development
Services offered under Application Development - Custom Application Development - Product Development - New Application Development - Rapid Application Development - Porting - Base Technology Enhancement

Remote Application Development

REMOTE APPLICATION DEVELOPMENT SERVICES
- Remote and Onsite component solutions Solutions that offer plug-in components to an existing product or application for product or application enhancements - Application development .net / Java / J2EE / C / C++ / Shell / Perl / MVS / Cold Fusion based remote and Onsite development solutions Design, Development, Testing, Deployment, Support

Delivery methodology and SLA Processes

Headstream Workflow
Onsite Offsite

Tech / User reports an issue

Client - Onsite

Problem identification
Client Coordinator

Research Solution / Knowledge base

Ensure SLA permissions

The Client Coordinator is always notified of problem resolutions .

Fix or notify action

Headstream Support

Headstream Service Level Agreement Matrix

Data Capture Tracking Analysis Reporting

ESCALATION BY ROLE

Performance review Review SLA Standards monthly SLA review compliance implementation

Relationship Manager Project Manager

Strategic changes

Weekly/ Weekly Client Compliance Monthly review interaction on the Process weekly report Weekly review Process improvement on analysis Implement changes Process Change on analysis Weekly SLA Compliance

Client inputs

Team lead

Process review

Daily review Review by incidence

Generation of SLA review offsite weekly report Compliance with metrics

Administrator

Track progress

PROCESSES AND TOOLS

Help Desk

Escalation, Review by identification and incidence and assigning occurrence responsibility pattern Case tool Enquiry reports Reporting tool SLA Metrics

Review and monitor

Tool Array

SLA standard report /PPT

Contact
Headstream, Inc.
2 Reads Way, Suite 206. New Castle, Delaware 19720 Phone: 302.356.0156 fax : 210.579.6534 On the Web @ : [Link]