WORK IMMERSION LEARNING HANDOUTS 3.1 -3.

INSTRUCTION NO. 1: PRE-IMMERSION

 Pre-Immersion Orientation

DepEd Order No. 30, s. 2017, DepEd No. 39, s. 2018 and the latest Guidelines for Work Immersion
Implementation during crisis situation found in Memorandum DM-CI-2020-00085 from the Office of the
Undersecretary for Curriculum and Instruction.

What does Work Immersion mean?

According to DepEd Order No. 40, series of 2015, Work Immersion refers to the part of the
Senior High School (SHS) Curriculum consisting of 80 hours of hands-on experience or work simulation
which the Grades 11 and 12 students will undergo to expose them to the actual workplace setting and to
enrich the competencies provided by the school under the supervision of the School Head and the
designated personnel of the Partner.”

The Department of Education issued DepEd Order no. 30 s. 2017 entitled Guidelines for Work
Immersion which is the basis for the implementation of Work Immersion in all Senior High Schools
(SHSs). So let us get oriented with the selected sections of DepEd Order no. 30 s. 2017. Read it
thoroughly.

Section 1: Rationale

One of the goals of the K to 12 Education Program is to develop in learners the competencies,
work ethics, and values relevant to pursuing further education and/or joining the world of work. To
achieve greater congruence with the basic education and the nation’s development targets, Work
Immersion, a required subject, has been integrated in the curriculum. This subject will provide learners
with the following opportunities:

1. to become familiar with the work place

2. for employment simulation

3. to apply their competencies in areas of specialization/applied subject’s in authentic work

environments

To achieve those objectives, Work Immersion is therefore a requirement for graduation from
secondary education. Learners are immersed on actual work environments such as workshops, offices
and laboratories in which their prior training is relevant. But this is given clarification on DepEd Order
No. 39, s. 2018.

Though the intention of Work Immersion is to provide SHS learners with opportunities to
become familiar with the workplace, simulate employment, and to apply their competencies in areas of
specialization/applied subjects in actual work environments, DepEd recognizes other options that may
equally prepare learners for all curriculum exits.

 For all tracks, schools may opt to devise unique delivery model with a minimum of 80 and a
maximum of 320 hours following the Curriculum Guide.

 All TVL learners shall have completed the required learning competencies of a particular
specialization before Work Immersion.

 The nominal duration of specialization for TVL shall be considered in crafting the delivery model of
the school.

For other tracks:

 Accounting, Business and Management (ABM) learners may have Business Enterprise Simulation

 Humanities and Social Science Strand (HUMSS) learners may take Culminating Activity
 Science, Technology, Engineering and Mathematics (STEM) learners may take Research/Capstone
Project

 General Academic Strand (GAS) learners may take Research/Capstone Project or Culminating Activity

 For Sports Track, learners may take Apprenticeship (off – campus)

 For Arts and Design Track, learners may take Performing Arts for Production or Exhibit for Arts
Production

However, due to the ongoing Covid-19 pandemic, the learners’ physical attendance in school is
prohibited. Consequently, the implementation of Work Immersion given above is greatly affected.
Hence, the Office of Undersecretary set another guideline stipulated in Memorandum DM-CI-2020-
00085 specifically for this school year 2020-2021. Varying suggested activities for all tracks guided by
Most Essential Competencies (MELCs) are provided.

The activities in all tracks can be performed in different schemes which include in-school, home-
based, community-based, and school industry partnership.

Whatever scheme is used, all lessons and activities of Work Immersion or its equivalent shall be
delivered using different modalities applicable to the specific track, strand, learners and schools.

Being a learner of Work Immersion, you must be familiarized with the different terms and their
definitions. (Section 3 of DO No. 30, s 2017)

A. Partnership - The relationship between the partner institution and the school, or any office of DepEd
(Central, Regional or Division) that responds to the needs of K to 12 program in general, and Senior
High School in particular, which is formalized through a Memorandum of Agreement.

B. Work Immersion - Refers to the subject of the Senior High School Curriculum, which involves hands-
on experience or work simulation in which learners can apply their competencies and acquired
knowledge relevant to their track.

C. Partner Institution - Public or private institutions or organizations that are able and willing to lend
their expertise and resources.

D. Work Immersion Teacher - The school personnel who is assigned to supervise the learners at the
Work Immersion Venue in coordination with the Work Immersion Partner Institution Supervisor.

E. Memorandum of Agreement - A legally binding document, which spells out the specific terms and
conditions between and among parties entering into partnership to implement a program, project or
any other similar undertakings.

F. Workplace Immersion Venue - The place where work immersion is conducted. It shall conform to
the law and the rules and regulations on safety, appropriateness for learning, and availability of
facilities and equipment which are issued by the DepEd (DO 40, s 2015.)

G. School Partnership Focal Person - The person authorized to seek partnerships between DepEd and
institutions (DepEd Order 40, s. 2015).

H. Work Immersion Partner Institution Supervisor - The counterpart of the Work Immersion Teacher
and may also be the representative of the partner institution in forging partnership with DepEd
schools.

 Work Ethics

Imagine you are an employer of a company. There are two applicants left after previous screenings. But
you need only one to fill in the vacant position. Whom are you going to choose? Is it the applicant with
very good credentials besides being an honor graduate, but during the interview, he appears to be
arrogant as seen on his ways or actions; or is it the other applicant who is just an ordinary graduate but
seems to be humble and sincere as what is projected in the interview?

Most of the time many choose the second applicant. He may not be as academically good as the
other applicant but the way he answers during the interview revealed his character; the interviewer
considers much the attitude. That’s why, your attitude towards work is very important which is about our
lesson for today, Work Ethics.

Work Ethics is a group of moral principles, standards of behavior, or set of values regarding
proper conduct in the workplace. (Webster Dictionary)

Some of you after graduation, you might prefer to work right away or others after college they
will go on work. During this Work Immersion, you will be deployed in a certain institution or company. It
is necessary to know if your actions conform to the work ethics. You can ask yourself: Do I show respect
to everyone in the workplace? Am I becoming rude to others? or Did I tell the truth about the problem?

There are many instances or stories you heard about employees being fired from a job or work.
What could be the reasons? These are some of them:

1. Noncompliance with the rules and regulations

2. Harassment to fellow employees

3. Theft or stealing

4. Utterance of offensive language

5. Negligence of the responsibility

6. Troublemakers or frequent cause of conflict

7. Grievous offenses

What are the common Work Ethics that you as an employee should remember?

A. For attendance

a. Be on time or 10-15 minutes before the time.

b. Don’t abuse leave time.

c. Avoid absences without valid and important reasons.

B. Character

1. Honesty. An honest employee fosters good reputation to an organization. So be honest by telling

the truth at all times and never attempt stealing nor theft, just like a tricycle driver who returned
the lost money and gadget to the owner.

2. Punctuality. You need to submit your work early or on time. Always come to your work 15
minutes before the time.

3. Integrity and Loyalty. Never disclose nor reveal nor share confidential matters. You must be
trustworthy so that people will rely and trust you.

4. Teamwork. Be a good team player with your colleagues in a workplace. Always help one another
to achieve more.

5. Productivity. You have to accomplish more within the stipulated or specified time. Never use
your time for doing nonsense things like chatting, gossiping, texting, etc.

6. Reliability. It is a quality of being able to be trusted or believed because of working or behaving

well. Your employer trusts you that you can do your own work without so much supervision. You
can also be asked for help at times your employer and your co-worker.
 7. Commitment to Excellence. You do not only work just for compliance but you work hard to
produce the best output or best quality.

8. Professionalism. It is more than just how you look but it’s a way of speaking, behaving and even
thinking that helps a person to be successful in the workplace. You must know how to follow all
workplace rules. You also know how to admit if you made a mistake and learn from it. Ask for
help if you’re not sure how to handle a situation. Language is an important aspect of
communication whether you are talking with a co-worker in the privacy of your own office or to
a customer. Practice using language that is appropriate for the workplace in your everyday
conversations so that you get into the habit of sounding professional. Lastly, always dress up
appropriately.

9. Attitude. Many always look for an employee with right attitude. To be a better employee, you
must listen to suggestions. Be positive on different challenges. You also accept responsibility
entrusted to you and admit your own mistakes if ever you commit one. Respect everyone in the
workplace. Respect begets respect.

10. Cooperation. So how do you demonstrate your cooperation in a workplace? You’re right...You
know how to follow rules and regulations of the workplace. You also know how to get along with
others. Besides, you also show appreciation of the privileges and never abuse them.

Professional Appearance and Grooming for the Workplace

In today’s competitive and modern business world, it is highly essential to adhere with
professional appearance and grooming for the workplace. You need to keep in mind the following basic
guidelines for good grooming in the workplace:

Wear business suits in basic colors.

1. Always be neat and clean including your teeth, fingernails, face, hair and even your shoes.

2. Keep your pockets empty and as much as possible avoid tinkling coins or keys and bulges.

3. Avoid eating candies, smoking cigarettes and chewing gum when you are inside the office.

4. Use portfolio case or light briefcase when carrying important documents with you instead of
compiling these documents in folders and carrying these between your armpits.

 ACTIVITY 1: THE WORKER

INSTRUCTIONS: Work is on your way. Are you prepared to work? Do you have the potential, character,
talents, and skills to take up the vigor of being a worker? What should you possess to become a good
worker? How will you prepare for work immersion?

INSTRUCTION NO. 2: SAFETY IN THE WORKPLACE

 Safety in the Workplace

Wherever you go, you see a lot of signage’s like these:

Why do we have these signage’s?

 According to Department of Labor and Employment (DOLE), Work Immersion is an integral part
of the K-12 Program in fully realizing its goal to produce job-ready graduates quipped with industry –
base skills.

Likewise, it strongly affirms that while work immersion contributes to the full realization of the
objectives of the K to 12 Program, the safety, health, and morals of SHS students, especially those below
18 years of age, shall be a paramount area of consideration.

Hence, being a Work Immersion student, who will also become employees or even an employer,
or an entrepreneur soon, you must learn this lesson: Safety in the Workplace.

To learn about this, let us be familiarized with what Occupational Safety and Health Standards
(OSHS) is.

This was formulated in 1978 in compliance with the constitutional mandate to safeguard the
workers’ social and economic well-being as well as their physical safety and health.

The Department of Labor and Employment under Article 162 of the Labor Code of the
Philippines, the OSHS was promulgated for the guidance and compliance of all concerned. This body of
rules and regulations is referred to as “Standards”

OSHS aims to protect every workingman and woman against the dangers of injury, sickness or
death through safe and healthful working conditions, thereby assuring the conservation of valuable
manpower resources and the prevention of loss or damage to lives and properties, consistent with
national development goals and with the State’s commitment for the total development of every worker
as a complete human being.

Here are some definitions you also have to understand:

a. “Employer” includes any person acting directly or indirectly in the interest of an employer, in
relation to an employee, and shall include government owned or controlled corporations and
institutions, as well as non-profit private institutions or organizations.

b. “Employee” shall mean any person hired, permitted or suffered to work by an employer.

c. “Safe or Safety” shall refer to the physical or environmental conditions of work or employment,
which substantially comply with the provisions of these Standards.

d. “Health” shall connote a sound state of the body and mind of the worker, which enables him to
perform his job normally, in a state of well-being.

e. “Work Accident” shall mean an unplanned or unexpected occurrence that may or may not result
in personal injury, property damage, work stoppage or interference or any combination thereof,
which arises out of and in the course of employment.

f. “Work Injury” shall mean any injury or occupational illness suffered by a person, which arises
out of or in the course of his employment.

g. ” Workplace” means the office, premises or work site, where the workers are habitually
employed and shall include the office or place where the workers, who have no fixed or definite
work site, regularly report for assignment in the course of their employment.

 Duties of Employers, Workers and other Persons

Duties of Employers, Workers and other Persons:

1. Each employer covered by the provisions of these Standards shall:

a. furnish his workers a place of employment free from hazardous conditions that are causing or
are likely to cause death, illness or physical harm to his workers;
 b. give complete job safety instructions to all his workers, especially to those entering the job for
the first time, including those relating to the familiarization with their work environment,
hazards to which the workers are exposed to and steps taken in case of emergency;

c. comply with the requirements of this Standards; and

d. use only approved devices and equipment in his workplace.

2. Each worker shall:

a. cooperate with the employer in carrying out the provisions of this Standards;

b. report to his supervisor any work hazard that may be discovered in his workplace;

c. make proper use of all safeguards and safety devices furnished in;

d. accordance with the provisions of this Standards for his protection and that of others, and shall
follow all instructions given by the employer in compliance with the provisions of this Standards;

e. use personal protection and safety equipment as required by the employer; and

f. follow work safe procedures.

3. It shall be the duty of any person, including any builder or contractor or enforcement agent, who
visits, builds, renovates, or installs devices, or conducts business in any establishment or workplace,
to comply with the provisions of this Standards and all regulations of the employer issued there
under as well as with other subsequent issuances of the Secretary.

Now that our country is in time of crisis, here are some SPECIFIC GUIDELINES that DOH
implements:

1. The employer must ensure that the workspace is properly disinfected, ventilated, and maintained.

2. The employer shall also provide proper visual reminders for safety policies around the workplace to
improve compliance.

3. Other prevention and control measures are:

a. Conduct daily temperature and symptom monitoring and recording of all staff who report for
work.

b. Establish referral network for employees who will develop symptoms.

c. Employers must enforce infection control procedures such as physical distancing, wearing of
masks, meticulous hand hygiene, and cough etiquette. Appropriate PPE shall also be worn based
on the setting of their work (e.g. face shields and masks for those who render service via face-to
face encounters, full PPE for frontline healthcare workers, etc.).

d. Employers shall implement activities to promote physical and mental resilience among their
employees and workers, and ensure other measures to reduce transmission, contact rate and
risk of infection.

 Types of Hazards

What is hazard? Hazard is anything with potential to cause injury, illness, or damage.

Types of Hazards:

1. Physical Hazards. These are brought by unhealthy working conditions, poor lighting, poor
ventilation, insufficient facilities, inefficient or faulty equipment or machine, and improper work
practices like wrong use of knives.
2. Biological Hazards. These are brought about by workers infected with diseases or illnesses,
unhygienic personal practices that can transmit bacteria, parasites, fungi to other workers and food
and equipment being handled. Hence, it is advised that Covid-19 probable cases should be isolated
right away.

3. Ergonomic Hazards. These are brought by poor posture when working long periods of standing,
bending, pushing, lifting, carrying that can cause body stress, muscle pains, and soreness, back
injury, numbness of hands, feet and other parts of the body

4. Psychological Hazards. These are brought by too much stress from work that may cause mental
emotional strains, anxieties, depressionlosing focus on one’s work and others

When potential hazard is discovered, what does an employee need to do?

 Be sure that every individual in the workplace is aware of the problem.

 Inform or notify your supervisor. Unless you are the supervisor, then get going on that safety
committee plan.

 Make a follow up. Informing about the hazard is not an assurance that problem is resolved,
unless you make follow ups.

 Record or file any reports or documents about the problem.

Identifying the hazard is not the only way to make everyone safe. You and I have to keep
ourselves clean, to keep the food clean, and to keep the workplace clean.

A. To Keep Oneself Clean

1. Wash hands thoroughly.

2. Keep the finger nails short and clean.

3. Always wear PPE while at work.

4. Wear mask anywhere and anytime.

5. Remove all accessories before working.

B. To keep the Food Clean

1. Never handle food when you have wounds, cuts, and infections.

2. It is best to work with clean and sanitized gloves all times to minimize hand contact with food.

3. Refrigerate food, especially perishable ones.

4. Keep food in clean containers with cover.

5. Wash fruits and vegetables thoroughly before use.

6. Check food and containers for any possible contamination.

7. Clean the containers of ingredients regularly.

8. Follow the policy of first in, first out. Those stored earlier should be used first before those stored
later.

9. Label package of food to determine information.

C. To Keep the Workplace Clean

1. Do not do personal hygiene activities in the workplace.

2. Do not eat, smoke or spit in the workplace.

3. Do not sit on equipment and worktables.

 4. Keep the surrounding areas free from dirt and disorganization.

5. Follow the Japanese philosophy of good housekeeping-sort/seiri, set-in-order/seiton, sweep/seiso,

standardize/seiketsu, and sustain/shitsuke.

TERM English Term Meaning in Japanese Context

Seiri Tidiness Throw away all rubbish and unrelated materials in the workplace

Seiton Orderliness Set everything in proper place quick retrieval and storage

Seiso Cleanliness Clean the workplace; everyone should be a janitor

Seiketsu Standardization Standardize the way of maintaining cleanliness

Shitsuke Discipline Practice 5 S daily- make it a way of life ( also means commitment)

 ACTIVITY 2: DO’S AND DON’TS

INSTRUCTIONS: After the pre-immersion orientation, list the Do’s and Don’ts employed in the workplace
you are assigned.

INSTRUCTION NO. 3: RIGHTS AND DUTIES OF EMPLOYEES AND EMPLOYERS, CONFIDENTIALITY IN THE
WORKPLACE, AND CONFLICT RESOLUTION

 Rights and Duties of Employees and Employers

One of my nephews is a regular messenger from one of the Law Firms in Manila. He uses a motorcycle in
bringing the documents to the clients. One day, he got a road accident. He fell from the motorcycle
which caused him bruises and leg injury. Eventually he was brought to the hospital by the concerned
citizens. Who do you think paid his hospital bills? What about his absences/leave?

Yes, it is the Law Firm where he still works. The company paid all his hospital bills. Besides, his
leave for almost a month was still paid by the company. In other words, though he was absent, he still
received his salary.

Why is this so? It is because of the rights of the workers and the responsibility of the company
once the accident happens during an employee’s duty. For this module, you will be learning about the
Rights and Responsibilities of the Employers, Workers and Other Persons in the workplace, including
the lesson on Confidentiality in the Workplace.

Republic Act No. 110581 is an Act Strengthening Compliance with Occupational Safety and
Health Standards and providing penalties for Hazard Explanation/s Violations Thereof. Its Section 1 tells
that “The State affirms labor as a primary social and economic force, and that a safe and healthy
workforce is integral part. The State shall ensure a safe and healthful workforce for all working people by
affording them a full protection against all hazards in their work environment.

Chapter III Section 4 of this R.A 110581 states the Duties and Rights of

Employers, Workers and Other Persons.

Every employer, contractor or subcontractor, if any, and any person who manages, controls, or
supervises the work being undertaken shall:

Duties of Employers

1. Furnish the workers a place of employment free from hazardous conditions that are causing or are
likely to cause death, illness or physical harm to the workers.
 2. Give complete job safety instructions or orientation to all the workers especially to those entering
the job for the first time.

3. Inform the workers of the hazard associated with their work, health risks involved or to which they
are exposed to.

4. Use only approved devices and equipment for the workplace.

5. Comply with OSH Standards including training, medical examination and where necessary
provision of protective and safety devices such as personal protective equipment (PPE) and
machine guards

6. Allow workers and their safety and health representatives to participate actively in the process of
organizing, planning, implementing and evaluating the safety and health program.

7. Provide where necessary, for measure to deal with emergencies and accidents including first aid
arrangements.

So, which of those duties of the employers cited in the scenario from the introduction was applied by the
company?

Duties of the Workers

1. Every worker shall participate in ensuring compliance with OSH standards in the workplace. The
worker shall make proper use of all safeguards and safety devices furnished for the worker’s
protection and that of others, and shall observe instructions to prevent accidents or imminent
danger situations in the workplace. The worker shall observe the prescribed steps to be taken in
case of emergency.

2. The worker shall report to the supervisor any work hazard that may be encountered in the
workplace.

Duties of Other Persons

1. It shall be the duty of any person including the builder or contractor who visits, builds, renovates,
or installs devices or conducts business in any establishment or workplace, to comply with the
provision of this Act and in any regulations issued by the Secretary of Labor and Employment.

2. Whenever two or more undertakings are engaged in activities simultaneously in one workplace, it
shall be the duty of all engaged to collaborate in the application of OSH standards and regulations.

 Worker’s Rights

Section 5 – 8: Workers’ Rights

WORKER’S RIGHTS

1. Workers’ Right The right to safety and health at work shall be guaranteed. All workers shall be
To Know appropriately informed by the employer about all types of hazards in the
workplace, provided access to training and education on chemical safety, and to
orientation on the data sheet of chemical safety, electrical safety mechanical
safety and ergonomically safety.

2. Workers’ Right The workers has the right of refusal to work without threat or reprisal from the
to Refuse employer if, as determined by the DOLE, an imminent danger situation exits in
Unsafe Work the workplace that may result in illness, injury or death corrective actions to
eliminate the danger that have not undertaken by the employer.

3. The Right to Workers and their representatives shall have the right to report accidents,
Report dangerous occurrences, and hazards to the employer, to the DOLE and to other
Accidents concerned government agencies exercising jurisdiction as the competent
 authority in the specific industry or economic activity.

4. Workers’ Right Every employer, contractor or subcontractor, if any, shall provide his workers
to Personal free of charge protective equipment for their eyes, face, hands and feet, and
Protective lifeline, safety belt or harness, gas or dust respirators or masks, and protective
Equipment shields whenever necessary by reason of the hazardous work process or
environment, chemical, radiological, mechanical and other irritants or hazards
capable of causing injury or impairment in any part of the body through
absorption, inhalation or personal contact. All PPE shall be of the appropriate
type as tested and approved by the DOLE based on its standards.

Besides knowing the rights and duties of employers, employees and other persons, you, who may be one
of them soon need to learn what confidentiality in the workplace is.

In some instances, confidentiality refers to not discussing internal goings-on with co-workers. In other
instances, it refers to not sharing trade secrets and other company information with competitors, the
press or anyone outside of your company.

Confidentiality has both casual and legal definitions.

 Casual Definition of Confidentiality

If you repeat confidential statements made by co-workers, even if the original source doesn’t hear about
your gossip, the people you tell might lose respect for you and no longer trust you. If you gossip with
customers, they might tell your competitors, who will be less likely to hire you in the future.

Examples of breaking casual, confidential communications are:

1. repeating a co-worker’s opinion of his boss,

2. revealing the fact that a peer is interviewing with another company,

3. forwarding a confidential email from one employee to another,

4. sharing information, you overhead others discussing or passing around a document you found
that wasn’t intended for others.

So, those must be avoided if you become an employee or even a trainee.

Legal Definition of Confidentiality

Once you become an employee or worker, you may have access to information for your company such as
salaries, employee perks, client lists, trade secrets, sales numbers, customer information, news about
pending terminations, reasons for a firing, phone codes or computer passwords. Your employers don’t
want the employees to divulge or reveal them to others when you are still working or even when you are
leaving the company. There instances that they will ask the employees to sign a confidentiality
agreement to keep the secrets even if they leave already.

Legal Examples:

As an employee or worker, you must not divulge the following information:

recipes financial information

research websites traffic statistics

patents computer and building security information

customer lists production processes

 companies that collect data on customers cannot share this information with other companies
unless it informs customers in advance, such as when businesses share email lists. Personnel
 information is confidential, and information in an employee’s file, such as social security number,
salary, health records, disciplinary actions and termination reason can’t be discussed with other
employees.

Divulging inside information can damage your former employer, allowing them to sue you to recover
those damages. So, avoid revealing confidential information to anybody.

 What is the Data Privacy Act of the Philippines

What is The Data Privacy Act of the Philippines?

The Data Privacy Act (DPA), or Republic Act No. 10173 was passed by the Philippines Congress in
2012 and finally implemented five years later in 2016. RA 10173 assures the “free flow of information to
promote innovation and growth” (Republic Act. No. 10173, Ch. 1, Sec. 2) while protecting the users’
fundamental rights to privacy.

How is it implemented?

RA 10173 protects and maintains the right of customers to confidentiality by setting a legal list of
rules for companies to regulate the collection, handling, and disposal of all personal information.

Companies legally responsible for keeping their customers’ data protected from third parties or any form
of misuse, internally or externally.

What is “personal information?”

“‘Personal information’” refers to any information, whether recorded in a material form or not,
from which the identity of an individual is apparent or can be reasonably and directly ascertained by the
entity holding the information, or when put together with other information would directly and certainly
identify an individual” (Republic Act. No. 10173, Ch. 1, Sec. 3).

What is “sensitive personal information?”

1. About an individual’s race, ethnic origin, marital status, age, color, and religious, philosophical or
political affiliations;

2. About an individual’s health, education, genetic or sexual life of a person, or to any proceeding
for any offense committed or alleged to have been committed by such person, the disposal of
such proceedings, or the sentence of any court in such proceedings;

3. Issued by government agencies peculiar to an individual who includes, but not limited to, social
security numbers, previous or cm-rent health records, licenses or its denials, suspension or
revocation, and tax returns.

Whatever kind of information may it be data information, medical, health, personal and sensitive
personal information, any worker or individual must show confidentiality of information.

Besides confidentiality, trainees, workers, employees and employers must take into
consideration also the conflict resolution and prevention in the workplace.

Conflict is a state of incompatibility of ideas between two or more parties or individuals. It is also
a natural disagreement resulting from individuals or groups that differ in attitudes, beliefs, values or
needs.

Conflict Resolution Techniques

1. Listen then speak out. It is better for the two involved parties to speak and listen to one another
to identify the root and nature of the conflict.

2. Gather the group. The employers must also arrange meeting to discuss the issue and think of the
immediate solutions to satisfy everyone.

3. Be impartial. Do not take sides but instead listen to both parties.

 4. Do not postpone conflicts resolution. If the conflict arises, it is better to immediately address the
issue. Postponing it may affect everyone’s performance and conflict might be aggravated by
others.

5. Promote teamwork. It is best to remind the staff the importance of working as a team.

6. Broadcast praises. If the good deeds are spread to everyone in the workplace, this makes
everyone motivated and encouraged to do the same.

How will the conflict be prevented?

1. Being open. It is better to express the issue and deal with them.

2. Maintain clear communication. Articulate thoughts clearly to one another in the workplace.

3. Encourage different points of view and evaluate each fairly.

4. Demonstrate respect for team members rather than resorting to blame game.

5. Keep team issues within the team. Talking of the issues outside will result to bigger and longer
conflict.

 ACTIVITY 3: CONFIDENTIALITY IN THE WORKPLACE

INSTRUCTIONS: Suppose you work in a police station or a law firm and signed a confidentiality
agreement regarding all their cases at hand, suddenly your friend who was a suspect to a crime asked
you for some documents that are in your office’s possession that may help him in his case. How would
you deal with the situation?

 ACTIVITY 4: CONFLICT RESOLUTION

INSTRUCTIONS: Did you experience disagreement and conflict with co-workers? How did you handle the
situation? How would you rate your skills in handling differences of opinion? Please give an example that
illustrates that skill.

INSTRUCTION NO. 4: APPRECIATING THE IMPORTANCE OF CREDENTIALS

 Appreciating the Importance of Credentials

One of the duties and responsibilities of the Work Immersion students is to prepare the documentations
and reports required in the curriculum and by the partner institution. It is assumed that after your work
immersion, you either study in college or land for a job.

When you start applying for a job, you will realize that more often than not, a college degree is not
enough for you to be qualified. Nowadays, employers are usually looking for a “complete” package; not
only you should be competent in your chosen field, but you should also be able to exhibit a pleasing
personality and above average speaking and writing skills. Although these may not be directly related to
your job, these can surely facilitate effective communication both within the workplace and potential
clients.

One of the most important aspects of workplace communication involves the reading and writing of on-
the-job texts. These are treated as official company documents because of this, they should be treated
with utmost care.
 Resume and Application Letter

Resume is a short document used to summarize a job seeker’s experience and qualifications for a
prospective employer. It includes the job seeker’s contact information, work experience, education, and
relevant skills in support of a job application.

Through this record of both your personal background and accomplishments, it helps the employers to
evaluate whether you are qualified for a particular job or not.

Importance:

1. A well-organized, tailored resume will increase your chances of landing in an interview.

2. It gives the hiring manager an overview of the qualifications you have for the job for which you’re
applying.

Tips in Writing a Resume

 Begin resume by writing your full name, address, telephone number, fax, a*

 Write an objective. The objective is a short sentence describing what type of work you hope to
obtain.

 Use dynamic action verbs such as accomplished, collaborated, encouraged, established, facilitated,
founded, managed, etc.

 Begin work experience with your most recent job. Include the company specifics and your
responsibilities.

 Do not use the subject 'I', use tenses in the past, except for your present job. Example: Conducted
routine inspections of on-site equipment.

 Place your work experience before your education. In English speaking countries, especially in the
United States, work experience is the most important factor in hiring.

 Ask for permission to use someone as a reference before you interview for a position. It's also a good
idea to let your references know that you will be interviewing if you haven't interviewed for a while.
In this way, references will be in the loop if a potential employer calls or sends an email for further
information. But don’t include the contact information of your references on your resume. The
phrase available upon request will suffice.

 Your entire resume should ideally not be any longer than one page. If you have had a number of
years of experience specific to the job you are applying for, two pages are also acceptable.

Aside from producing a resume, you also have to learn how to write business letter. It is an
official form of communication used for several business purposes such as presenting proposal, filing a
leave, or even in applying for a job.

Another important skill you need to learn is filling out application forms. Most employers,
colleges, training organizations etc. produce their own application form, which you need to complete
when applying for a job, course or training program. This is your first opportunity to create a good
impression and meet the standards and criteria set by the company, college, and training organization.
Remember you only get one chance to make an initial good impression.

The time taken to complete an application form can be rewarded with an interview, therefore
allow yourself plenty of time to complete the form.

Read the following guidelines to help you.

 Read the whole form carefully before completing it.

 Make a rough copy and ask someone to check it.

  Write neatly and use black ink or biro.

 Follow instructions exactly, it may ask for BLOCK CAPITALS in some sections.

 Answer the questions fully, using sentences where possible.

 Write your address in full, not forgetting the post code.

 Make sure you list all course and qualifications. List examinations taken or about to be taken.
Enter estimated grades if known.

 Complete the section on previous employment by entering part-time jobs, paid or voluntary, and
your work experience placement.

 Include the things you enjoy doing in your spare-time in the interests and activities section.

 Use the opportunity to sell yourself in the section which asks for further information. Try to
relate your strengths to the skills and qualities that the employer will be looking for.

 Check if your application is accurate and has no misspelled words.

 Keep a copy of your application form for future reference.

 Use your Personal Education Plan (PEP)/progress file and action plan to help you complete the
form.

 Return your application form promptly – there is often a closing date for receipt of applications.

 Don’t leave blank spaces, write ‘not applicable’ (N/A for short) or none to questions that do not
apply to you.

 Barangay Clearance, Police Clearance, Mayor’s Clearance, and Medical Certificate

Besides resume and application forms, you will also need other documents such as: Barangay
clearance, Police clearance, mayor’s clearance and medical certificate. How do you get them? You have
to visit the barangay hall, and other offices where they are being processed.

What is Barangay Clearance?

This certificate is usually requested for employment requirements, ID application, supporting

documents in application to government agencies, supporting documents to medical certificates,
Affidavits, and whenever any office requests or requires it.

The certificate is signed by the Barangay Chairman. Stamped and sealed with the official
Barangay Seal.

Barangay Clearance Requirements:

 Recent Cedula (Community Tax Certificate)

 Application Form

 Application Fee (may vary depending on the Barangay, some barangays charge fee)

 Valid ID

Steps in securing the Barangay Certificate (may vary in different barangays)

1. Look for the location of entrance especially during this new normal.

2. Wait for temperature check.

3. Log in and get a number.

4. Wait until your number is called.

 5. Fill out a given request slip.

6. Wait again until your clearance is signed by the Barangay Chairman. Your name will be again
called.

7. No fee is collected unless for business purposes.

What is Police Clearance?

Police Clearance is a document issued to a person to prove and certify that he/she is free and
cleared from any case, liability, crime, offense, and bad record in the local town or municipality he/ she is
currently residing. The Police Department or PNP Station is authorized to issue this certificate to any
individual under its jurisdiction.

Police Clearance is usually requested when you apply for a job either local or abroad or when
you need to show some supporting documents in applying for an ID like passport or when a government
agency or any office requires it. Police clearance is valid for 6 months while NBI is valid for one year.

Mayor’s Clearance

Individuals need to secure a Mayor’s Clearance before they can apply for a firearms license. People
seeking employment are sometimes also required to secure the same. This is especially true of
applicants to the Philippine National Police (PNP). Some schools and overseas employment agencies
require their students/recruits to secure a Certificate of Good Moral Character before they are allowed
to enroll or apply.

REQUIREMENTS:

 Original Copy of Police Clearance

 Latest Community Tax Certificate

 Official Receipt from the Municipal Treasury Office

Steps:

1. Filing / Recording of request. Submit documents required to the receiving clerk or employee-in-
charge.

2. Preparation of Clearance or Certification Staff prepares the Clearance of Certification

3. Approval of the Municipal Mayor Municipal Mayor approves the Clearance or Certification

4. Release of Clearance or Certification. Client leaves 1 copy with the Records Section for file.

Obtaining a Medical Certificate

It is so important for medical practitioners to keep in mind their legal and professional
responsibilities when issuing medical certificates. When issuing a medical certificate, it must be honest
and not misleading. Practitioners may only sign medical certificates they believe, to be completely
accurate. This means the medical certificate must be based on facts known to the doctor. Many doctors
require a consultation before providing a medical certificate. This includes the practitioner’s own
observations as well as information provided by the patient. Any medical statements in the certificate
must have a factual basis. With this being said, medical practitioners may decline to issue a certificate.
This may occur if they do not consider that absence from work is necessary given the nature of the
illness. This could also be if a certificate is requested retrospectively. The practitioner must be confident
about the facts of the matter.
What should be included in a medical certificate?

In order to be considered valid, documentation of a medical certificate must include:

 Being in the form of an official, original & hard copy document.

 The name and address of the practitioner issuing the certificate are clearly stated.

 Date of the certificate is written and signed by the practitioner.

 Date of the medical examination.

 The condition of degree of incapacity of the patient.

 Date the medical practitioner considers the patient is likely to be recovered.

 Be addressed to the party requiring the certificate as evidence of illness, for example, an
employer, insurer or magistrate.

Sample of Medical Certificate Form

 Job Interview

Job Interview Skills

Developing skills in interview is a must for all would-be young professionals, who, after
graduating from Senior High School or College will certainly apply for a job.

A job interview is an interview consisting of a conversation between a job applicant and a

representative of an employer which is conducted to assess whether the applicant should be hired. How
you answer questions during job interview can have a big impact on you being hired or accepted as an
employee.

The interview is frequently impromptu in character. There are two general types:

1. Private interview consists of talking between an employer and a job applicant or between
school official and student seeking admission into college. In this kind of talk, the person
interviewed is assessed and evaluated by means of his responses during the interview, by his
personal appearance and by his qualities as a candidate for acceptance or admission into the
organization.
 2. The public interview is a formal or informal talk performed before a large group of audience
who may or may not be present within the premises where the interview takes place.

Mock Job Interview

Here are some questions that you may encounter during an interview. Try answering them.

Interpersonal Skills

1. What are your strengths? What are your weaknesses?

2. What do you do when you know you are right and your boss disagrees with you? Give me an
example.

3. If your colleagues had an opportunity to tell us your primary strength what would that be? And,
your primary weakness-what would that be?

4. As a component of this position, you may have to work on a team on certain projects. Describe
when you’ve worked on a team before and what, in your opinion, constitutes an effective team?
What do you expect from others on the team and what do you need from others on the team?

5. What do you do when others resist of reject your ideas or actions?

Behavioural

1. Suppose you are in a situation where deadlines and priorities change frequently and rapidly. How
would you handle it?

2. How do you know when you are stressed? What do you do to de-stress?

3. Tell me about a time when you were a part of a great team. What was your part in making the
team effective?

4. Suppose your supervisor asked you to get information for them that you know is confidential and
he/she should not have access to. What would you do?

5. Describe a time when you performed a task outside your perceived responsibilities. What was the
task? Why did you perceive it to be outside your responsibilities? What was the outcome?

Creative Thinking

1. What’s the best book you’ve read in the last year? Please take a minute and tell us what you liked
about it.

2. What was the most creative thing you did in your last job?

3. What is your interpretation of “success?”

4. Describe an ideal work environment or “the perfect job.”

5. In what way(s) do you express your personality in the workplace?

Leadership

1. How would you describe an ideal supervisor?

2. What strengths did you rely on in your last position to make you successful in your work?

3. As a supervisor, it is essential to motivate employees in your area. Sometimes this must be done
using non-monetary means. Please describe some creative ways you have motivated and
recognized employees in the past non-monetarily.

4. Explain, step by step, how you have coached an employee who had performance problems.
 5. If you had to describe your own leadership style as directive, delegating, or coaching, which
would you choose? Please explain why giving examples.

Optional Situational Questions: Please explain how you would handle the following situations:

1. You observe two of your employees arguing in a central location in the office.

2. One of your employees comes to you complaining about another employee and insisting they
should no longer work together.

3. One of your employees comes to you to complain that he/she has a more demanding work load
than another employee and wants the workload to be shifted.

General

1. Could you share with us a recent accomplishment of which you are most proud?

2. Tell us a bit about your work background, and then give us a description of how you think it
relates to our current opening.

3. Why have you applied for this position?

4. What skill set do you think you would bring to this position?

5. Tell me about your present or last job. Why did you choose it? Why did you/do you want to
leave?

6. What was your primary contribution/achievement? Biggest challenge?

7. What are your short-term and long-term goals?

8. In what areas would you like to develop further? What are your plans to do that?

9. What are some positive aspects of your last employment/employer? What are some negative
aspects?

10. What do you know about our company?

11. Why should we hire YOU?

12. After learning about this opportunity, what made you take the next step and apply for the job?

13. If you are the successful applicant, how would you expect to be different after a year in this
position?

14. Now that you have learned about our company and the position you are applying for, what
hesitation or reluctance would you have in accepting this job if we offer it to you?

 ACTIVITY 5: RESUME

INSTRUCTIONS: The students will make a resume for preparation for work immersion.

 ACTIVITY 6: APPLICATION LETTER

INSTRUCTIONS: The students will make an application letter for preparation for work immersion.

 ACTIVITY 7: BARANGAY CLEARANCE

INSTRUCTIONS: Give the process and fees required for a BARANGAY CLEARNCE. Attach also your
BARANGAY CLEARANCE here.

 ACTIVITY 8: POLICE CLEARANCE

INSTRUCTIONS: Give the process and fees required for a POLICE CLEARNCE. Attach also your POLICE
CLEARANCE here.
 ACTIVITY 9: MAYOR’S CLEARANCE

INSTRUCTIONS: Give the process and fees required for a MAYOR’S CLEARNCE. Attach also your MAYOR’S
CLEARANCE here.

 ACTIVITY 10: MEDICAL CERTIFICATE

INSTRUCTIONS: Give the process and fees required for a MEDICAL CERTIFICATE. Attach also your
MEDICAL CERTIFICATE here.

 ACTIVITY 11: JOB INTERVIEW

INSTRUCTIONS: A job interview is an interview consisting of a conversation between a job applicant and
a representative of an employer which is conducted to assess whether the applicant should be hired.
How you answer questions during job interview can have a big impact on you being hired or accepted as
a work immerse. Jot down questions that you have come across during your first dialogue with the
partner-industry work supervisor or head of office you will be assigned.

 ACTIVITY 12: MOCK JOB INTERVIEW

INSTRUCTIONS: Answer the following questions.

1. During the conduct of the mock job interview, do you think you did well?

2. What are the areas that you think you are good at the areas that needed to be improved?

3. Are you more confident now to answer during job interview?

 ACTIVITY 13: INSURANCE POLICY

INSTRUCTIONS: Before the immersion proper, please ensure that you have a signed parent’s
permit/consent and kindly attach your insurance policy here.

 ACTIVITY 14: PARENT’S CONSENT FORM

INSTRUCTIONS: A parent’s consent form is a document signed by parents or legal guardians that grants
permission for a student to undergo Work Immersion.