0% found this document useful (0 votes)
4 views5 pages

Loan Approval and Diet Program Analysis

The document contains tutorial problem sets for RSM1240, focusing on loan approval processes and a diet program by Dr. C. It includes calculations for flow times, approval rates, and revenue generation related to loan applications and client success rates. Additionally, it assesses the impact of process changes on the bank's efficiency and profitability.

Uploaded by

alastairmayer
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
4 views5 pages

Loan Approval and Diet Program Analysis

The document contains tutorial problem sets for RSM1240, focusing on loan approval processes and a diet program by Dr. C. It includes calculations for flow times, approval rates, and revenue generation related to loan applications and client success rates. Additionally, it assesses the impact of process changes on the bank's efficiency and profitability.

Uploaded by

alastairmayer
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

RSM1240

Term 4, 2025

Tutorial Problem Set 1


Textbook Problems
Chapter 2: 2.2, 2.4, 2.5

Additional Problems

1. Loan Approval

a. The loan approval process at a bank receives 1000 loan applications per
month. On average, there are 500 applications pending. 20% of the
applications are accepted on average. What is the average time in the
system for an approved loan?

The bank has changed the application process as follows.


First, there is an initial review which determines if an application is an “A”,
“B” or “C”.
“A” applications are then reviewed at the “A” desk.
“B” applications are reviewed at the “B” desk.
“C” applications are rejected immediately.
RSM1240
Term 4, 2025

While the bank still receives 1000 applications per month, the product mix, the
fraction approved by type, and the number of applications typically found at
each of the desks are as follows:
Initial Type
Type A Type B
Review C

% of Demand 100% 25% 25% 50%


% Approved NA 70% 10% 0%
Number in
200 25 150 NA
Inventory
That is, the process now looks like this:
25 apps. 70% Approved “A”

Desk A
30% Rejected “A”
25%
200 apps. 150 apps. 10% Approved “B”
Initial 25%
Desk B
Review
90% Rejected “B”

50%

Rejected “C”

b. What is the flow time for an application to get an initial review?


c. What is the flow time an “A” application spends at the “A” desk?
d. What is the flow time a “B” application spends at the “B” desk?
e. What is the total flow time for an “A” application? “B” application?
f. What is the fraction of approved loans that are A’s? B’s?
g. What is the average flow time for an approved loan?
h. Was the process change beneficial to the bank?
RSM1240
Term 4, 2025

2. Dr. C’s Diet Program

Dr. C.’s diet program, helps clients lose weight. Dr. C. claims a 40% success rate.
That is 40% of all clients complete the 50-week program successfully. The price
charged the clients is $125 per week. On average 20 new clients sign up each
week. The average client spends 28 weeks in the program.

a. How many clients are in the program on average?

b. On average how many weeks does a client that is not successful spend in the
program?

c. What is the clinic’s revenue per week?

d. Dr. C is considering a “success” money back bonus: For all patients that stay in
the program for 50 weeks, Dr. C is considering paying the patient back $500.
Suppose this increases the success rate to 50%. If the average number of weeks that
an unsuccessful client spends in the program does not change, what is the net after
bonus revenue of the clinic per week?
RSM1240
Term 4, 2025

Answers: Chapter 2 Problems

2.4 Apparel Retailing


a) INV = $5,000,000
TH = Cost of Goods Sold (COGS) = 100,000,000 x 50% =
$50,000,000/yr FT = INV / TH = 5,000,000/50,000,000 = 1/10 yr
Turns = 10 turns per year.

b) Inventory cost = $30 item x 40 % per year x 1/10 yr = $1.20

2.5 La Villa
(a) Throughput = Inventory / Flow Time = 1200 skiers / 10 days = 120 skiers per day

(b) Last year: on any given day, 10% (1 of 10) of skiers are on their first day of
skiing
This year: on any given day, 20% (1 of 5) of skiers are on their first day of skiing

Average amount spent in local restaurants (per skier)


Last year = 0.1 * $50 + 0.9 * $30 = $32
This year = 0.2 * $50 + 0.8 * $30 = $34
% change = ($34 - $32) / $32 = 6.25% increase

Additional Problems

1. Loan Approval
a. FT = INV / TH = 500 / 1000 = 0.5 months

b. Time at Initial Review:


FT = INV/TH = 200/1000 = 0.2 months
c. Time at Desk A:
FT = INV/TH = 25/250 = 0.1 month
d. Time at Desk B:
FT = INV/TH=150/250 = 0.6 months
e. Total Flow Time
FT-A = 0.2 + 0.1 = 0.3 months
FT-B = 0.2 + 0.6 = 0.8 months
f. # Approved
# of A approved = 70% x 250= 175 per month
# of B approved = 10% x 250 = 25 per month
Total Approved = 200
Fraction A: 175/200 or 7/8
Fraction B: 25/200 or 1/8

g. Average FT of Approved
RSM1240
Term 4, 2025

175/200 x 0.3 + 25/200 x 0.8 = 0.3635 month

h. The process change reduced the flow time for approved loans from 0.5
months to 0.36 months, while keeping the throughput the same. However,
in doing so, the bank increased the flow time for “B” loans to 0.6 months. If
“B” loans are the most profitable ones for the bank, as they typically come
with higher interest rates and yet may have manageable risk (as they
were approved), it is not clear that the bank would benefit, if the
competition continues to approve these loans in 0.5 months.

2. Dr. C.’s Diet Program

a. TH = 20 client/week. FT=28 weeks INV = 20 x 28 = 560 clients.

b. TH-Successful = 40% x 20 = 8.
FT-Successful = 50 weeks,
INV-Successful = 8 x 50 = 400 clients.

INV-not successful = 560 – 400= 160.


TH-Not Successful = 20 – 8 =12 clients/week.
FT-Not Successful = 160 / 12 = 13.33 weeks.

c. Total # clients each week: 560 clients in inventory x $125/client = $70,000.

d. TH-Successful = 10 clients/week.
FT-Successful = 50 weeks.
INV-Successful = 10 x 50 = 500 clients.

TH-Not Successful = 10 clients/week.


FT-Not Successful = 13.33 weeks.
INV-Not Successful = 133.3 clients.

Total inventory = 633.3 clients.


Revenue = 633.3 x $125 = $79,166.
Cost of bonus = 10 clients per week x $500 = $5,000.
Net Revenue = $74,166.

Common questions

Powered by AI

With a 25% demand for both 'A' and 'B', and 50% for 'C', loan processing shifts emphasis on approval efficiency. 'A' applications, with a 70% approval rate, optimize throughput, while 'B's 10% impacts process flow. Increasing 'B' flow time highlights potential efficiency trade-offs, presenting opportunities for optimizing system resources to maintain comparative effectiveness .

La Villa's throughput of 120 skiers/day results in frequent inventory turnover, enhancing revenue alignment with seasonal demand variations. Balancing holding costs ($1.20 per item/year) against turnover metrics (10 turns/year) maximizes profitability. Effective management mitigates financial stagnation risks and improves cost control by swiftly converting stock into revenue .

Maintaining a consistent application volume ensures predictable workloads, facilitating resource allocation across departments. The initial review filters applicants, streamlining processes for quick-response 'A' approvals, albeit increasing 'B' processing time challenges industry benchmarks. This segmentation aligns processing efficiency with business strategy goals, enhancing competitive positioning .

The increase in the percentage of first-time skiers from 10% to 20% led to a rise in average spending from $32 to $34 per skier in local restaurants. This results in a 6.25% increase in spending, indicating that newer skiers tend to spend more, likely contributing to enhanced local economic activity .

With an inventory of $5,000,000, a COGS throughput of $50,000,000 results in a flow time of 0.1 years and 10 turns per year. Variations in inventory impact cash flow; maintaining optimal levels avoids excess holding costs. Efficient inventory turnover maximizes revenue by aligning stock levels with demand cycles, balancing cost considerations .

Raising the success rate to 50% increases the successful client inventory to 10 x 50 = 500. With an unchanged unsuccessful client flow time at 13.33 weeks, unsuccessful throughput shifts to 10 clients/week, maintaining an inventory of 133.3. This shift signifies effective resource allocation yet maintains individual client process duration, balancing success rate increase against non-success client retention .

The process change reduced the flow time for approved loans from 0.5 months to 0.36 months while keeping throughput the same. However, the flow time for 'B' loans increased to 0.6 months. If 'B' loans, being more profitable due to higher interest rates and manageable risk, take longer to process than competitors' 0.5 months, the bank may not benefit. Evaluating whether this change is beneficial depends on the profitability comparison between types 'A' and 'B' loans .

Segmenting applications ('A', 'B', 'C') adjusts acceptance rates: 'A' at 70%, 'B' at 10%, and 'C' rejected. The process impacts profitability with higher acceptance of 'A' maintaining steady flows and favoring low-risk profiles. However, elevated 'B' loan flow time potentially diminishes profitability if high-interest revenue offsets take longer to realize compared to industry standards .

With a 40% success rate, clients spend an average of 28 weeks in the program. Total weekly revenue before the bonus is $70,000 from 560 clients. Successful clients (40%) stay 50 weeks; unsuccessful ones average 13.33 weeks. The program efficiently utilizes retention strategies aligned to extended client engagement, maximizing per-client revenue potential within the structured timeline .

Introducing the success bonus increases the success rate to 50%. The total number of clients per week is 633.3, yielding a revenue of $79,166. Deducting the bonus cost of $5,000 (10 clients/week x $500), the net revenue becomes $74,166, impacting overall profitability. This depicts a gain from the $70,000 weekly revenue before the bonus .

You might also like